VCA Main Street Animal Hospital

I have been going to Main Street Animal Hospital for more than 25 years and I have had all 5 of my dogs seen there. I will never go back after my last visit because of how they handle their fees. My 14 year old dog, Lola, had an infection in her mouth and was in a fragile state. The Dr advised me to clean her teeth so I repeated to him $ 400 teeth cleaning quote. He said we were over $ 500 now with the tests. When I picked her up, the bill was almost $ 1400. It was the principal that no one advised me of this price change that made me mad and my dear sweet dog Lola only lived 2 more weeks.

I took my dogs to see Dr. Kelly three months ago for their annual checkup after I’d moved to North Park. He was highly recommended by a friend. I was pleased with their care that day. Today I went back to get health certificates so they could fly with me to Los Cabos. They were given full physicals, again.
Then, after waiting in the uncomfortable exam room for an hour and 20 minutes I was charged $ 209 for two certificates. I complained. To no avail. Time to find a new vet. Way too much money and way too much waiting around.

I had to have my old kitty Stubby to sleep yesterday. Dr Kelly and his staff were wonderful!
Dr Kelly spent a lot of time assessing my kitty, giving me treatment options, etc…
I think we both knew it was Stubby’s time to go to heaven.
I know it is probably very routine for them to put animal’s down every day, and yet they made
me and Stubby feel very special. They were very compassionate in the way they went about
everything. They had me take care of all the paperwork and payment first so I could spend
as much time as I wanted with my cat when the procedure was done.
I was very impressed with the whole staff. Thank you!
I have also been to VCA for routine appointments, dental cleanings, etc… they
always seem fairly priced and professional. I will continue to use them for all my
pets’ needs.

They took exceptional care of my Lily when she needed it most!!!
The staff are all friendly, knowledgeable and right on time every time.
We love VCA Main st.

I have been taking my German shepherds to Dr. Tugend for many years. I was introduced to the practice through my volunteer work at a rescue that also relies on Dr. Tugend’s services. Dr. T (and all of the staff) is highly experienced, thoughtful, logical, practical and compassionate. Unlike other veterinarians I’ve seen, he has never recommended a service that wasn’t necessary, and has, in fact, told me I didn’t need services that I had gone to the office for (like teeth cleaning). The fees at this hospital are very reasonable. I would not hesitate to recommend it to anyone looking for affordable, quality pet care.

I have been taking my 1 year old German Shepherd here since she was a couple months old. Dr. Tugend is outstanding with GSD’s and everyone is helpful. VCA’s tend to get a bad name but this one is very good. Darla up front is also extremely friendly and whenever I call for something or need a prescription she jumps on it and will have it ready for me shortly after. Dr. Kelly is also very good but not sure how much longer he will be at the facility. If you go, ask for Tugend, it’s worth it.

This place was great from the customer service to the price of the bill. My dog got attacked/​bit and caught an infection. I saved over $ 450 compared to other vets I called and went to for bite wound estimate. They even gave me a dog seat belt. Great place!!! Thanks VCA on main street

It’s taken me a bit to review VCA Main Street, but I have to say they were awesome during the least awesome time for my dog. I’ve been going here for a few years, regular dog visits and shots, etc. That part is good, normal for a vet to see you whenever. The front desk staff (Marla especially as well as a guy who’s name is escaping me!) has always been great to us! I know when I call, they will try to see me as soon as possible and that the desk is always attentive. When my dog came down with very aggressive cancer, Dr. Tugend explained all our options, including seeing other vet services! They weren’t just out for themselves, they wanted what was best for the dog. In the end, my dog was put to sleep. Dr. Tugend did it personally and was very nice. A card followed shortly after as well as the ashes, a paw print and a lock of hair. I couldn’t be more pleased with the way they treated us in this upsetting time! They were like family, not just a vet. I highly recommend them!

I recently changed vet to VCA animal hospital. My dog has been seeing Dr Tugend and I am so pleased with the service, care and price.
Dr Tugend is thorough and knowledgable, and I get an overall good vibe from him. I definitely feel comfortable leaving my dog in his care.
Staff are professional, friendly and knowledgable too. They are patient with me, even when I have a million questions for them– same when I call them on the phone, I don’t feel rushed.
One visit I had to wait over 45 mins past my appointment time (I am sure this is not a regular thing that happens there, but just like human doctors, I understand vets run behind because of the nature of the job). Waiting lengthy periods usually upsets me UNLESS I am kept in the loop by staff, and I was on this occasion. Rather than leaving me in the treatment room on my own, staff checked on me regularly, kept me up to date with ETA of Dr Tugend, and apologized for delay. One staff member offered to make me coffee. So, I was not upset that I had to wait– I was actually impressed by their professionalism.
So far, so good!

I cannot say enough good things about the care both of my dog have received at this clinic. From the front desk staff to several of the Doctors, I have always received amazing and caring service. My sweet dog Sparky primarily went Dr. Schroder, who really went out of her way to make sure that he received the best care. She was gentle and understanding and really went above and beyond my expectations.

VCA Main Street is amazing. My boyfriend’s family have been bringing their 3 golden retrievers and cats here for years, so naturally when we got a golden retriever of our own, we choose this place.
I’ve been to other vets in the past, but they make you feel like a number; at VCA Main Street, when you go in, they write your pet’s name on the black board to welcome them. The staff is super friendly and helpful, and the doctors are very attentive and knowledgeable. They take the time to talk to you and answer any questions you may have and strive to make sure you and your pet are well taken care of. I couldn’t imagine taking Ms. Daisy anywhere else :)

I’m really surprised at all the 5 star reviews. I brought my dog here for a few years when I lived downtown and after going to other places since I moved I realized how bad this place was!
Yes, the services are affordable but they constantly try to up sell you on every extra service and then make you feel terrible when you decline! For example, I brought my dog here to get spade at 6 months old. He was a very healthy dog without any problems ever. They told me it’s standard to pull all his puppy teeth otherwise if they don’t fall out it can grow to poke a hole through the roof of his mouth. Ridiculous right? They also wanted me to have all this blood work and labs done. The simple procedure would have ended up costing me more than $ 1500! When I declined they made me feel very guilty as if I didn’t care for my dog. I still continued to take my dog there for a while and always felt like I was pressured to do more than what was needed. Now that I know better, I’ll be sure to keep my pups away.

Took my dog, facility was clean, they had some Unilocal offers which I took advantage of. The staff was nice and helpful. The doc answered all the question I had and gave my lil buddy his vaccinations. Good to go and I will be back.

We went here today because our kitten flower has been acting off. No appetite and extremely tired. We called and got an appointment same day, actually within an hour or so. Relieved of that because we were worried about her.
Upon arrival staff was friendly and efficient. Doing what they could to make flower feel comfortable and getting us in to see the vet. Our vet was friendly and efficient as well. Ran test and prescribed antibiotics.
Our little flower is already feeling and starting to eat and play slowly with her brother. Thanks so much for helping get our baby better! Will definitely be coming back.

To be honest, I didn’t like the service here. They saw how desperate and upset I was because I did not know what was wrong with him and they told me to make an appointment for the next day.

Took a little rescue there for surgery on her mouth. Dr. Tugend did the surgery and the first attempt was unsuccessful. 2^nd surgery did take but I wasn’t charged for it. Dr. Tugend said… I was going to keep going until we got it right! I like the great great customer service, don’t try to oversell on services & products and honestly do what is best for your pet. I’m very grateful for the services I have received here.

We love VCA Main Street Animal Hospital!
After trying many other vets and either being overcharged, or getting the feeling that they didn’t really care about anything but your checkbook, I was so happy to find VCA Main Street animal hospital – they are WONDERFUL. I have been taking my 2 dogs to VCA Main Street Animal hospital for almost 6 years now. The staff there is so wonderful, so gentle and caring to every animal I see them with. Dr. Allan, Dr. Kelly, and Dr. Tugend are all wonderful – they ask questions, the give you advice, and they are pro-​active without nickle and diming you! The place is always clean and organized and has such a warm feeling. They are reasonably priced and certainly never over-​charge (trust me, I have priced compared numerous times with friends and what they pay and VCA is always on par). And when you need to know ahead what the cost will be – they will tell you, and it’s always spot on!
The staff truly cares about your pets! Whenever we have to get shots, or take meds, they call us every couple of days to check on how the dogs are feeling. Every time!
Monday, I took my 6 year old dog in because she had been lethargic and not eating then started peeing herself while sleeping. Dr. Kelly was very thorough and ran all of the «right» tests. An x-​ray revealed a tumor in the abdominal cavity. he immediately got on the phone and scheduled an emergency ultrasound to get my dog in within a couple of hours. He called me that night to explain the results. He then called again the following morning to discuss the results and options. Sadly, my husband and I reached the decision that the best thing to do was to end her suffering. Dr. Kelly and all of the staff were so supportive and kind through the entire process. I had a friend who’s dog had the same trouble, but it took her MONTHS of test running at another vets before they even thought to run x-​rays or ultrasounds. By the time they found it, her dog had to put down immediately because it was riddled with cancer. I thank goodness that Dr. Kelly insisted on the x-​ray because I can’t imagine going through months of my dog suffering and not being able to figure out what it was.
We love VCA Main Street Animal Hospital!

I’m somewhat confused about these 5-​star reviews. Unilocal has never led me down the wrong path, yet my experience here was nothing short of a disaster.
My dog has Addison’s disease, so her adrenal glands don’t produce cortisol. It’s just like in humans, totally treatable if you’re on-​top of it. However if you’re not it can be deadly so Sophie gets a shot every 28 days and takes meds daily. At the time, our vet had left the practice so I thought it would be good to look for other options.
I thought that maybe this place would be more convenient since it’s closer and open Sundays, etc. They also told me their costs were a little lower than what I currently pay for meds, shots, etc. — not to mention all of the raving fans on Unilocal.
So I shlepped Sophie along with my sister down to Barrio Logan for a visit. The waiting area was covered in hair – no biggie since it’s a Veterinarian, so whatever.
Then we waited for 20 minutes, and then another 20 minutes once we were in the room waiting for the actual vet to come in. I asked for a price quote before the service and she brought in a pile of BS papers with nothing that we had discussed on them, I didn’t even recognize the medications listed. Meanwhile, my over-​anxious dog is FREAKING out in this dirty little room, which of course was also covered in hair and filth.
The third time someone came back in with new costs/​paperwork, she says to me «Oh wow your dog is really shedding» while she’s looking at my shirt covered in WHITE dog/​cat hair. BTW my dog is freaking BLACK, and she’s a poodle, so she doesn’t shed. No Crazy, that’s from your skeezy floors and thanks for noticing that I look a hot-​mess.
What made me come completely unglued is that they were going to give her a shot using the incorrect medication – I had to go back and forth on this with her until she realized it wasn’t the same. Then when they did correct, the price was double what I pay!
Hell hath no fury when it comes to the safety and well-​being of my dog. So I snatched up my now-​soiled little black poodle and drove up to my original vet with my tail between my legs, serves me right for cheating.
I wasted 2 hours of my Sunday and gave myself and my dog a big, fat panic attack.

I am a fan of the doctors there, NOT the FRONT DESK… my dog was in serious condition, and I called to see if Dr Kelly was in, yes it was late, but I was told by NORMA, that he was in. I explained the serious condidtion of my dog, she said she talked to Dr Kelly, and to bring him in. When I got there, Dr Kelly, looked at my dog and told me, «He was only told that my dog MIGHT have had a sezuire. Well it was not sexirue. Dr Kelly told me I had to take my dog to the emergency hospital, he said he would call ahead. Thank s to Dr Kelly, quick diaignoius, and the staff at VCA Mission Valley my dog is better.
Well I called again, to get medication for my dog, and Norma answered again. She told me“I can not get it to you today, but «I WILL HAVE IT TOMORROW.» I called just to be sure the medication was filled. I was told the refief doctor had said my dog needed boold work, pr

I love VCA Main Street Vet!
Sadly, the cat that was seen there in March passed away, but my remaining cat needed his shots, so I took him in. I saw Dr. Tugend this time, and he and the staff got a good laugh over Snickers making himself at home in the baby scale
Their prices are reasonable, and there’s no pressure of upselling of any kind. If I need a same or next day appointment, they can get me in. I’ve found the staff really nice, caring, and will continue to take my pets there, they won’t be going anywhere else!
Don’t forget to take in any old, unwanted bedding for the Pet Sanctuary, they can use anything that you have!