Banfield Pet Hospital

This place is great! I have the wellness plan and it is totally worth it. I have two frenchies and the staff is always super friendly and the doctors are very knowledgeable and professional. The only complaint I have is that one time I was waiting over 30min when I had an appointment because there was another dog that came in as an emergency. This, however, is not really a complaint because I would expect the same promptness in an emergency if it was my pet.

We were visiting San Diego for Christmas when our Bella took a turn for the worse and we had taken her here. (She had cancer and could no longer get herself up) The vet was extremely compassionate and straight forward with us and I really appreciated it. She gave us more information than the two vets we had seen in Las Vegas. We knew what we had to do, but my husband had a really hard time facing it. The entire staff were so patient and kind to us and so loving to Bella. Even though we had to make the hard decision of letting her go, I am so thankful we ended up choosing this location. Thank you all!

I take my fur baby Cooper here, and he is part of the Wellness Pet Preventative treatment program. The doctors, nurses, and staff are so friendly and helpful. They really care about the pups they treat (I wouldn’t blame them, the cutest animals come through this Seaport Village location). My first experience was here taking Cooper for an emergency visit when his eye got gashed at a dog park. The fact that the staff was able to fit him in, and free of charge because it was his first pet visit was great. They won me over by signing him up for pet insurance too. I am really bad at doctor appointments for myself, so it was great signing him up with the Wellness program where they give me reminders about his appointments and check ups.
They are very friendly, reliable, knowledgeable, and trustworthy group of individuals. I would highly recommend going to this Banfield location for your fur baby needs. Thanks!

I’ve been with Banfield for 14 years with my cat. They’ve always been knowledgeable and treated pets like people, but this location is special! All of the attendants were very loving and focused; it was apparent they had been well trained. The most impressive thing about this location is that when I explained to them what a baby my 16 year old cat is, and that his records noted him to be vicious during a pedicure, they allowed me into the treatment room. As they cut his nails, I spoke to him and petted him, and it was a great experience for all! What a relief! Even if I move, I think I would go out of my way to go to this Banfield, because of the loving, confident way in which they handled my cat. Attitude and knowledge are everything! Great job ladies!

This is the first time that I have brought any of my pets to a Banfield, not for any particular reason just due to location. Now that I have moved more towards the downtown area I figured I’d give it a shot.
The Marina District location as I have noticed is a new location and that is obvious upon walking in to the facility. Everything has a very new modern look to it and it’s very welcoming. I was greeted as one would expect to be at any other place of business and my questions were answered in a timely manner. I may have waited a bit longer than i would’ve liked, about 35 minutes or so but to their defense they seemed a bit understaffed for the amount of patients that were there at the time. My reason for the visit was nothing serious (physical/​enrollment) and Dr. Hazarika and the nurse that helped me were more than helpful with taking care of my dogs needs. So after all maybe close to an hour spent there and I walked out a happy customer. I would recommend this place to my friends.
After reading some of the other reviews of this location I’ve come to the conclusion that most of the «one-​star» ratings come from people who are apparently doctors and have diagnosed their pets prior to bringing them in. I like to call them «Google Doctors». Reading an article and going to medical school are two totally different things. That’s all I’m saying about that! Haha
Thanks Marina Team!

If you ever have a real concern about your pet don’t bring them here. Our 5 month old puppy was dying from really severe pneumonia and they wanted to give him IV fluids, cough suppressants, and test him for Giardia (unrelated to his symptoms). He was clearly having respiratory issues and despite what he put on his assessment (I had all of the records printed) the «head vet» didn’t even listen to his lungs. His temperature was over 104 and nothing he suggested would’ve helped our dog. I’m sorry but if you even suspect that a dog has pneumonia you would never want to give them cough suppressants. We ended up bringing him as a walk in to another vet who gave him the BEST treatment ever and didn’t just try to rip us off. He is now healthy and back to his normal self no thanks to this Banfield location, in particular one person who has no business in a small animal practice. Even after we spent a lot of money somewhere else which could’ve been prevented had it not been for his incompetence, we asked for nothing but to be let out of our wellness plan. They said they don’t have the authority to do that so here we are paying $ 34 a month for the first year of my dogs life and I would still NEVER bring my dog back here. If someone isn’t satisfied with their care and goes through a traumatic experience, the least you can do is respect our wishes and let us move on without any penalties. Terrible customer satisfaction and veterinary practice.

NOT A GOOD EXPERIENCE AT ALL!!! I have been going to Banfield for over 15 years. My two dogs are on Banfield Wellness Plans. I went to the Banfield downtown location today because I now live downtown and my dog was having difficulty breathing. I got there at 5:25. I was told that even though they take walk-​ins who show up by 6:15, that the vet, Sonia Hazarika, would not see my 15-​year-​old dog who was gasping for air because she had personal plans and was leaving. It was suggested that I take him out to a vet in Chula Vista. We were dismissed as if we were some sort of a nuisance, all the while, my dog is gagging/​gasping for air. The vet seems to think she is running a coffee shop, not a health care facility/​pet hospital for which lives depend. I will NOT be going back. And from my reading other posts on Unilocal about this Banfield, not going back seems to be a really good idea!

I wish there was a ZERO Rating for this place. I initially called them to ask about Dog Spay for my one year old Golden Retriever and wanted some information on the procedure that they use. The receptionist had no idea what she was talking about and did not know anything about the procedure they employ for spaying dogs. I asked her if I could speak to a vet or a technician or if she could ask and let me know explaining exactly what my question was. Not only did she leave me on the phone for 20+ minutes but she came back still having no idea the difference between an ovariectomy and a full removal of the uterus and ovaries (Totally unnecessary and overly invasive). This vet location has such poor customer service I cancelled my appointment after the second call and would not consider returning to such an ill-​informed vet for the care of any pet.

I came here when they first opened when trying to find a good vet for our new puppy. I wish I could rate this place with zero stars. My experience was horrible here.
First of all, we were one of only 3 clients in the building when I arrived. We were brought back to a room within 10 minutes… and then we waited another 40 minutes for the vet. 40 minutes!
Once the vet finally arrived, she asked if we were planning on neutering our pup. I told her yes, but were choosing to wait until he was a year, after he was done growing. She proceeded to lecture me on the importance of neutering and explaining the over population of dogs. Then, she asked if we rescued or got our pup from a breeder. When I responded with breeder she scoffed, and then reiterated her point about dog over population…
We were off to a fantastic start…
Our real reason for coming here was to get our pup tested for giardia again. He had it when we got him, he had been through a round of antibiotics, and he was ready for a retest to make sure it was gone.
$ 98 dollars, two tests, and 6 phone calls following up to get the results later… we were told the giardia was gone. «Hooray» we thought!
Turns out… they were wrong…
My pup went in for surgery about a week and a half later for an elbow break (playing too rough with another dog), and I can’t even describe the horrible reaction it had on his body. He was on crate rest for a month (from the surgery), and began to have uncontrollable diarrhea. We had no idea what was wrong with him. More testing (at a different vet, which is the same one that did the surgery), only to find out that our pup still had giardia… and it came back really bad because of the stress from the surgery.
We had to change my dogs bedding and clean him about every two hours for 2 ½ weeks. Carrying him outside to pee because he couldn’t hold his bowels, on 8 different medications to make him better, wiping his butt and cleaning him constantly… all because banfield told us the giardia was gone. We wouldn’t have had the surgery knowing he still had giardia.
I have called banfield several times to discuss this, with no response. I am so upset about it… banfield I will tell everyone not to come to you… ever.

Banfield in the Marina District (First and Market) is fantastic. I have had my dogs on the Banfield Wellness Plan for 15 years and the benefits help to keep my dog on a regular biannual schedule for exams and shots at a reasonable price, and there are also discounts to any other services provided. Also all exams are no charge. As a result I believe my dogs enjoyed longer and healthier lives. Over the years I have taken my dogs to Vista, Oceanside, Aero Drive and Point Loma, all of which were inside a PetSmart, but this location is by far the best. Less confusion and more professional because it is a stand-​alone office. We love Dr. Feighner. He’s wonderful. He’s caring, attentive, knowledgeable, patient and truly cares about his patients. He will spend as much time as you need answering questions and making sure you are comfortable with the treatment and care of your animal. There is a parking lot one block behind the office, as well as street parking. They are open 9 – 7, 7 days a week. I live downtown and can walk my dog to their office, never having to stress her out with a car ride. Tip: Sometimes parking spaces can fill up after 5:00 p.m.

Unilocal keeps taking down my review because it «lacks first hand knowledge». Hmmm… My dog, Meggie, is 18 years old. She’s been a patient at Banfield since we brought her home as a pup. While we were at Banfield Point Loma, we were lucky enough to be treated by Dr Shelly Adrian. She’s fantastic! Meggie has a heart murmur and has had lots of skin issues. Dr Adrian has been able to help us really dial in the right treatment for Meggie. When Dr A moved from the Point Loma Banfield to the Banfield downtown on 1^st Street, we HAD to follow. I trust her. I know she’s doing everything she can to take excellent care of my pets. Thanks Dr A! Hopefully this review is personal enough for Unilocal to leave it right here where it belongs.

They wasted an hour of my time by trying to up sell me on everything under the moon for dogs. Staff was nice but unfortunately, I will not bring my dog there ever again.

It is seldom that I give a place five stars for service, yet this Branch of Banfield veterinary services were extremely helpful, professional and friendly. They provided my dog a thorough health check and diligently worked through all the paper work for my dog to travel to Europe with me. Highly Recommend!

So thrilled Banfield opened a stand alone office downtown!!! I love Banfield a large part because of there wellness plans that are available, and Dr. Feigner. I have been taking my dogs to see Dr. Feigner at the office inside of Petsmart off of Rosecrans, and was so pleased when Dr, Feigner was named Chief of Staff and the new location. I took one of our dogs in today for a dental and needle biopsy. I could not be more pleased. First off I can not say enough about Dr. Feigner, he treats with care and concern not only for the pets but for the pet parents as well. He is always very thorough at explaining and takes all the time you need for questions. The staff there is wonderful, very friendly and caring! Last but not least the facility is amazing!!! Not crazy like the office inside of Petsmart, where there is grooming next to them and dogs barking like crazy, not to mention the shoppers, etc… The waiting room is very comfortable, they even have a coffee, tea machine in the waiting room. They also have a great little area for the kids, to keep them occupied while waiting. The treatment rooms are down the hall so you do not feel like you are in the middle of the waiting room. I truly could not be more pleased. I would highly suggest them as a primary vet, you will not be disappointed!!! As a side note, with any place downtown parking can be a bit of an issue, there is a lot just a short walk from the office and there is also street parking available. Trust me it will be worth finding a parking spot.

As thrilled as I am by the fact that there’s a Banfield within easy walking distance of our home, I’m trying to remain a bit cautious about the running of the institution. There’s nothing saying that the wait times will be as atrocious as what we’ve experienced at the Point Loma location, but I can’t help wondering how long it’ll take for the staff here to get bogged down.
But, that’s not fair of me. We’re lucky in that our vet was the one that transferred over to this newly-​opened location, and we couldn’t be happier with Dr. Feigner’s interactions with the mongrels, or the evident care he and his staff shows for their comfort (and ours!)
The new facility is all sparkly new and clean — of course, given they just opened. It’s also pretty modern looking and feeling, with wood flooring and cabinets, as well as a lot of natural light streaming in the big windows. They have a coffee station which is available to all their guests, as well as a «comfort room», which contains a water feature and a large, comfy-​looking sofa (as opposed to the small, not-​so-​comfy benches that most exam rooms have).
The rooms themselves are much larger than what we’ve experienced in the past (having been «patients» at four Banfield locations in two states), and again, the natural light coming in through the windows helps a ton. Such a small thing, but definitely noticeable and appreciated.
Every single person we met this morning was friendly and helpful, and took a minute or five to pet and play with the beagles. Again — always key. I’ve always appreciated how friendly and helpful Banfield employees are, and the ones there today did not disappoint. Even with the chaos of the Grand Opening going on, they took the time to talk with us, say hi to the beagles, and offer us help or a tour.
The first thing we did was transfer the beagles’ medical records over to this location, and changed their «home» hospital to be this one. We’re ecstatic to have quality care so close by, and even more ecstatic that we get to stay with Dr. Feigner and at least one of his staff from Point Loma.
If you’re looking for caring, helpful, knowledgeable and skilled pet care in the downtown area, you should stop in to chat with the staff here. Meet the doctors, take a tour, and give them a chance to meet your pets. I think you’ll quickly see why we’re so happy with this addition to downtown.