Urban Optiks Optometry

Just had a much needed eye exam completed and I’m very happy with my experience at Urban Optiks. In short:
Pros: friendly and knowledgeable staff, great collection of glasses, up-​to-​date equipment, Dr. Klein really took the time to explain my results to me, which was awesome.
Cons: hmm… actually no real cons here, I wish my progressive lenses/​frames were less expensive, but that’s not really their fault, if anything that would be my insurance.
If you are searching for an Optometrists, give these guys a shot. I’ll definitely be coming back for my next eye exam.
Update– I did go in to try to get my glasses tightened but could get service for 10+ minutes. They were really busy, which is understandable, but I didn’t even get a «we’ll be right with you». A little disappointing given my high expectations from previous visit.

Continued great experiences at Urban Optiks! Every little detail is as close to perfection as it gets — street presence, interior décor, customer service and knowledge about their products, not to mention their patient care!
Dr. Klein makes the eye exam process very comfortable and efficient without any feeling of being rushed. He does a great job of explaining your options and the pros/​cons accordingly.
Erika was very helpful, patient and fun to work with while picking out my new frames. Overall, it is a great customer experience — thanks!

Came in to check out their offerings for large-​headed folks, and was glad to see they had a great range and selection. Went with a pair of ic! Berlin, which they had plenty to choose from.
Erika was very helpful in helping me choose some frames, and actually recommended some others that I will be looking at the next time I want to add to my collection. I was a walk-​in, but they were able to fit me in to their schedule.
Walking into their diagnostics room, they have the latest and greatest in tech to help you get the best prescription. They also had a digital fitting machine which I didn’t see at other locations.
7 days later was able to pick up my new specs, and fitting was a breeze. Also Erika was able to straighten some plastic arms on some older frames I had brought in with me, that had gotten warped.
Dr. Klein also introduced me to the newest contact technology that may help me with my astigmatism. My previous optometrist, never mentioned this technology.
Thank you Dr. Klein and Erika for your great service.

This review is coming a year or so late but unfortunately out took me about this long to discover the type of service I was getting at Urban Optiks.
First off, when I came in for my appointment Dr. Klein seemed irritated and impatient. While I was filling out the paperwork he literally snatched it out of my hands, informed me that I could do it after the exam and rushed me into the exam room. I had told him I felt that I thought I had been wearing my contacts too much and that glasses might be a good option for me. He quickly agreed and basically refused to even give me the option to get a contact lens prescription.
After the very brisk exam I was escorted back to the reception area. The gentleman that was there (Nathan, I think) was the only decent experience I had. He helped me find a great pair of glasses, explained the costs and insurance benefits, etc. and took his time.
Fast forward 3 months and I’m having an issue with my new glasses. I come in, Nathan is there and helps me to figure out what’s going on. He does some adjustments and tells me to come back if I’m still not seeing as well as I’d like. It’s possible, he says, that my prescription may have changed since I wasn’t wearing contacts anymore. I decided to live with it, partly because I didn’t really relish the idea of having to see Dr. Klein again.
Now, more recently, I just had my annual exam with another doctor and we discover the problem. I HAD been over corrected. It happens that my actual prescription was WAY less than what Dr. Klein prescribed! I feel Dr. Klein should have known this possibility especially since his staff did. If he wasn’t in do much of a rush maybe he would have noticed this.
At any rate, it’s a cool looking store but not worth it if you’re getting lousy service from the doctor.
P. S. Was going to give Urban Optiks 3 stars but I called to check and it turns out Nathan doesn’t work there anymore so back to 2.

Nice place, good service but WAY over priced. Walked in determined to get an eye exam, thought prices would be in the neighborhood of others but they’re charging way more than others. They probably have to to maintain their prime location.

Needed new glasses, update my prescription, etc.
Dropped by since they’re around the corner from my house.
Wow — what jerks.
3 people in there, one may have been a customer, but we’ll get to that.
One person is talking loudly on what sounded like a personal call.
One person in the back, with some guy standing around — not sure if he was a customer.
I’m happy waiting, so I wandered around looking at frames. Made it around the whole shop twice, and the guy asks, «Did you need some help?»
I reply, «Yeah»
He, in a rather smart-​ass tone, remarks, «She’ll be right with you. hah ha»
The woman behind him just laughs and continues to ignore me.
So:
— No one (really) to say ‘be right with you’.
— Smart alecks
Guess they have plenty of biz, or rather, they probably determine whose biz they want (as would be evidenced by 5 star reviews).
Your mileage may vary.
I wouldn’t waste my time here.

Great service. We’ve been coming here for years and I’ve been very happy with the results. It’s good to have an optometrist who will tell you the truth and show you to back it up. He diagnosed a slight astigmatism in my left eye, but told me I could probably get away with just readers for my near sightedness. That said, he showed me the difference between having the correction and not. It was amazing. Yes, I keep a pair of extra readers in the desk for emergencies, but pay the extra for a real set for daily use. I like being able to make an informed decision.
As for the shop itself, I buy all my frames here. They have a great selection of fun frames, and stay away from frames that have vanity labels on them. If you have to wear glasses, they should look good.

I love Dr. Klein. I’ve been going here for years. Great selection of frames.

I noticed Dr. Klein’s office on morning walks to Balboa Park, and checked it out on Unilocal when I needed to make an appointment for a contact lens fitting (and have now been going to him for 3 years). Their communication is excellent — making an appointment online is very easy, they send you several notifications beforehand so you don’t forget (I really appreciate this), and their staff are very personable and helpful. The office itself is tastefully designed and comfortable.
Dr. Klein is very friendly, efficient, and has a lot of very cool high tech optometry tools (I am a scientist so I geek out over measurement devices). I tend to ask a lot of questions and he always has a thoughtful and informative response. He also keeps up to date on products, and on my first visit he recommended a new brand of lenses to me which were substantially more comfortable than the ones I had been wearing.
On each visit, he has also waived the additional insurance charge and did retinal photography instead of dilating my pupils. To me, having my pupils dilated is the absolute worst part of going to the eye doctor, and I used to dread going every year just for that reason. It completely inconveniences you for the rest of your day to look like you just came from a Grateful Dead concert and barely be able to see. So, each time it has been a very nice to leave and see more clearly than when I arrived.

The greatest eye exam I have ever had! State of the art equipment, I wasn’t rushed through the appointment, and the staff was more than pleasant. Much better than my last optometrist in North Park.
I havent bought my glasses yet because there are so many amazing styles to choose from I cant make up my mind

I’ve been coming here for 3 years now. The staff are always friendly, courteous and professional. The ambiance is comforting and the tools used for my check ups are state of the art. I am confident my eyes are in good hands at this business and I certainly recommend this to anyone in the area who understands the importance of a good optometrist.

******************200^th review ************************** Woo HOO
Dr. Klein… the perfect eye doctor. His office is at a prime location, decorated beautifully. A modern feel with a touch of industrial flare. I felt very comfy there. I got in very quickly, the wait was very minimal. After Nathan checked me in, Dr. Klein called my name. Dr. Klein was very easy to listen to, and very patient with me. I had a lot of questions concerning my eyes. He had the latest and advance cutting edge instruments to not only look at your eyes, but to test them. Hey people. we onnly have one set of eyes. I have been searching for an eye doctor for a whole almost half a year… Dr. Klein with much research and Unilocal reviews became my first and only choice.
I work with the computers all day and after work I play WOW. MMO online gaming, so alot of my life is invloved with looking at computer screens all day and night. Prior to my visit I received emails with impertinent knowledge about eye health/​care from Dr. Klien. I was able to He was able to explain that I had CVS (Computer Vision Syndrome) and I was prescribed an prescription for computer use and one for regular activities such as driving, and distance.
I am a full-​time wearer of glasses, so I want something that looks good and I love them on my face. I was able with much debate and deliberation with Hubbs, to finally pick a pair. Let me tell you that it was most aggravating because they were soooo many frames to choose from. Go here if you want to look for the perfect frames.

This was by far the best experience that I’ve had with vision exams! The office environment was very inviting and beautifully decorated. Dr. Klein was very professional, swift and attentive! Erica was very patient with me and helped me pick out the most beautiful frames EVER! Highly recommended!

Like I’ll ever go anywhere else! Dr. Klein and Nathan are the complete optometry package!

I had en eye exam in June and when I finally got eye coverage on my insurance I decided to visit Urban Optiks in Decmber. Even though I had just gotten new glasses I knew I needed another opinion because my glasses weren’t helping as much as I had hoped and I wanted to try contacts.
ANYWAY I saw Dr Klein and even though he told me I’m not a great candidate for contacts he let me try them and make my decision on my own.
Nathan was really helpful with letting me know what my insurance would cover and ordering new glasses. Definitely the most pleasant eye appointment I’ve ever had!

I love this place. I hadn’t seen an eye doctor in over 10 years, so I was a little nervous about going. Plus I dont really like medical exams of any kind. The experience I had was so great, I felt completely at ease the whole time. Dr. Klein was extremely professional and courteous. He answered all of my questions and I felt like he really cared enough to take the time with me instead of just rushing me through the exam. Also, very reasonably priced.
There staff is great and they have a great selection of frames.
I highly recommend them and look forward to going back sooner than 10 years.

Great customer care, best selection of distinctive eyewear, and friendly staff! I had my eyes examined at another optometrist but came to Urban Optiks as a new client looking for unique eyewear. They have an excellent selection and I was happy with the communications on ordering new frames and lenses.
The new frames and lenses came in a week prior than expected and I was ecstatic with the way they looked. Unfortunately, I could not see well with the new progressive lenses and after several weeks, I came back in to get it checked out. After a thorough check of the lenses, they could not determine why I could not see well. They offered to have the lenses re-​made but only after I have a refraction test done to confirm the prescription I received from my optometrist.
Rather than going back to the original optometrist to get this test done, Dr. Klein offered to work me into his afternoon schedule to do the test. I ran errands for an hour and then returned. It turns out that my prescription was incorrect! Dr. Klein did a few additional eye tests to confirm the proper lens prescription. Hoorah! I would highly recommend Dr. Klein and the whole crew at Urban Optiks. That’s where I’ll have my eyes examined from now on.
I received my new lenses in less than a week and am a very happy customer! Check them out!

Haven’t gotten an eye test since 2009 and I can say this was a much better experience. Dr. Klein made me feel very comfortable and did a great job at explaining all the machines and what we were testing. He held a great conversation and seemed genuinely interested in our small talk.
My only issue was I didn’t really like the frame selection they had. Everything was so trendy and I just wanted something I could throw around without breaking.

All around greatest for everything. In no particular order:
Selection
Attitude (relaxed & fun)
Location
Cleanliness
Décor
Opticians (Kristy! and you, too, Nathan!)
Doc
Accommodating
Etc
For a few decades I’ve been a spectacles wearer. Never ever have I found a shop that has it all. We are lucky to have UO in SD.

This is one of those successful businesses, just because of their chemistry together to provide the ability to work together to provide both great customer service and technology. They care. And they are experienced and good at what they do.
The cutting edge technology is reason enough for you to go see Dr. Klein. :))
But the attention to detail and the little things they do to help are super appreciated. I look forward to seeing Dr. Klein again!