Hillcrest Optometry

Came in to get a screw put in on my glasses. The lady at the front fixed it but some how screwed a hole into the side of my frame and damaged it. She also still charged me 5 bucks for the screw even with the damage of my frame. Wish she could at least acknowledge the hole she put on my frame.

This place really exceeded my expectations! This was my first experience with an optometrist. I have had great vision throughout my life, but now that I’m getting older my eyes are starting to slip. Made an appointment earlier in the week and they found an open slot a few days later. I made an appointment for an eye exam and to be fitted for glasses. I came in a little early to check out the products they had available so I could pick them out immediately after my exam. They have a great selection of Tom Ford, Ray Ban, Oakley, Kate Spade, and others that I can’t remember right now, but basically any designer glasses brand you can think of. The exam itself was extremely painless! No weird yellow liquid to dilate your pupils, they have a few machines on a turn table and one by one they quickly test different aspects about your eyes. After the initial exam I met Dr. Tri Phan who was very attentive and friendly. He administered another exam to find my prescription. He also explained to me what my eyes were doing and what symptoms they may cause. He was very informative and didn’t make me feel rushed at all when I was asking questions. Got fitted for the glasses and I was out! Great service, I think I’ve found my optometrist for all my optometry needs!

Highly recommend Dr. Tri Phan will not be disappointed. Not rushed in and out. Takes time for the exam and explained my options. I travel 50 miles round trip and is worth every mile.

Great customer service!
The doctor is really passionate about his work. Wants to make sure all clients are comfortable with their exam results. Facility is also really clean.

I actually didn’t make it into the business. I set an appointment for myself and my boyfriend for exams, and informed the receptionist that my boyfriend would call in with his insurance information. I received multiple calls asking for his information. I was never given a deadline to provide the information. The day before the scheduled appointment I received a threatening call telling me my boyfriend would pay out of pocket because «he doesn’t have insurance». I felt harassed and cancelled both appointments. We will find another business that doesn’t treat its customers so aggressively.

This optometry office is very clean and state of the art. The doctor is very pleasant and thorough. I have a medicare advantage plan which is Care 1^st and my exam was free. They took me right on time and I know I will be going back to them.

Cutting-​edge technology, friendly and competent staff, knowledgeable *and* personable Doctor.
5 stars.

This review is of the retail store and not the optometrist associated with this business.
The store has a reasonable selection, but before you purchase glasses and/​or prescription lenses, do your homework on the price. After I selected my glasses, the sales attendant walked me through about 10 options (thickness, coatings, polishing, etc) that took the lens price to $ 497. I chose the middle of the road options which I regretted due its appearance and optics. After the purchase (unfortunately) I compared the prices to a competitor who quoted $ 260, and Costco quoted $ 128 for the same lens. When I returned to the store, Kristin (who said she is the store manager and owner), could not explain the difference in price and suggested that I should have done my homework before the purchase.
I’m all for supporting my local businesses, and that is why I chose Hillcrest Optometry over Costco. However, there’s a limit to the premium I think one should pay when making this decision.

I found my forever eye doctor as long as I’m in the area. I was very impressed by Dr Phan and his staff. He was very genuine and answered any questions or concerns I had. He didn’t try to up sell me at all. They have a good selection of eye wear and their hours are solid too.

High Quality — High Cost
Super easy to set an appointment over the phone. They verified my coverage in less than 3 minutes on the same call. One of the best eye doctors I have visited. He took his time and explained me my options. The exam was very comprehensive.
However, it is the most expensive eye exam I have ever had in my life ($ 128 AFTER what my insurance paid). I guess you get what you pay for.

I stopped in here to ask them to put a screw in my glasses. The receptionist said they charged $ 5 to do this. I have traveled a lot and always have no problem having offices do this and most all of them do not charge. I think I was charged $ 1 once in Manhattan. It makes my highly suspicious when an office charges so much for a service that most do an no charge. What else do they overcharge for? I went down the street to Unoptical and they did it for me at no charge and were exceptionally warm and inviting-​that makes a huge impression so I will be thinking of them for my eyewear needs.

5 stars, can’t recommend this place enough. Dr. Phan is a fantastic optometrist, he does a great job of relating to patients and creates a warm office environment. Upfront, honest, efficient, had a great experience here. I will go to Hillcrest Optometry for all future eye appointments.

I love the staff and doctors here, everyone is very friendly, knowledgable, and professional. Dr. Phan is great, he is thorough, personable, and explains everything, I wouldn’t go anywhere else!

I called several optometry places prior to making an appointment and went with Hillcrest Optometry because the staff who answered the phone was so nice. It only got better when I went in with for my appointment. Here is why you should go see Dr. Phan and team:
1) Dr. Phan is genuinely personable and provides great eye-​care recommendations based on firsthand experience i.e. he was able to give me good insight on what to do (contacts vs no contacts) when out surfing bc he surfs! He really took his time with my exam and did not rush my questions.
2) His front desk staff was super nice via phone and in person. They did the due diligence of calling my insurance prior to my appointment AND calling me back to advise of what my co-​pay was going to be at time of appointment: thank you for the follow up!
I walked out of Hillcrest Optometry in a better mood than I came in, with new restaurant recommendations (again, thanks, Dr. Phan), encouragement to surf, and my prescription.

Been coming here for years. Extremely professional and consistent service on every visit. Even little things like «Hey Kristen, my Flexible Spending Account (FSA) needs a copy of the receipt from my purchase.» She faxes receipt directly to them. Done.
The doctor is extremely polite and takes time to carefully explain everything.
I can’t imagine going anywhere else.

My whole family is very opinionated, however we all agree that Hillcrest Optometry is terrific. Dr Phan is so very knowledgeable but I expect that. What I didn’t expect was his explanation of all parts of the exam and how they relate to my specific issues.
I am a bit indecisive when it comes to picking out flattering frames. Thank goodness everyone is so helpful and patient. I always end up getting great glasses that are very flattering.
I wish all of my doctor appts would be as great! Thank you

I moved to San Diego last year and recently ran out of contacts and realized that I also needed to find an optometrist for an updated eye exam. I turned to Unilocal to see which doctors people recommended based on where my insurance was accepted. I found Hillcrest Optometry in my search and read many great reviews. I called the office to make an appt and they were able to get me in the next day!
Dr. Phan is awesome! He is knowledgeable, personable, thorough, and an overall great clinician. I HIGHLY recommend him and his staff and will be referring others here.

Very pleased with the overall experience I had here. I was able to get an appointment (as a new patient) within a few days and could walk to the office from my place in Hillcrest. I hadn’t had my vision checked in a few years and was really impressed with Dr. Phan’s knowledge and how thorough he was in describing all of the different tests we went through. I tend to ask a lot of questions and never felt that it was taking too much of his time to make sure I clearly understood everything.
I ended up getting my first ever pair of glasses — used primarily for work as I am in front of a screen for many hours a day — and felt that the selection & quality of frames they had in-​house to try on was great. I ended up being at the office past their closing time on a Friday but never felt rushed to make a decision.
I highly recommend this place and will be using Dr. Phan & staff as my primary optometrist moving forward.

We were staying nearby on vacation and some nice sunglasses were sat on in the apartment. We walked the couple blocks from our place to Hillcrest Optometry to see if they could help us with the bent temple.
The staff was super friendly and was able to fix the problem without breaking the frame. When asked how much this vacation saving service would cost they replied no charge. Definitely a great experience.

So far I’m really pleased with Hillcrest Optometry.
To be honest, I only chose this place as my new eye doctor because it was within walking distance to be apartment, and accepted my insurance.
That being said, I think I made a good decision!
Pros:
–Convenient location off of University
–Dr. Phan is friendly and really thorough. He gave me a couple of brands of trial contacts to make sure I got the best fit.
–Smaller place — there wasn’t a million people there like there is when you go to Vision World or places like that.
–Staff is pretty friendly and patient as well.
Cons:
–Mostly designer selection = mostly higher prices. Luckily I wanted Ray Bans because I’m an embarrassing hipster and they had just the pair I wanted.
–Only open till 6 and Dr. Phan isn’t there that late unless someone has an appointment at that time.
Anyways, they’re pretty flexible with getting in appointments, so I’d recommend going in to check them out if your’e looking for a new optometrist!