Unleashed By Petco

Have been buying my pets supplies here before it became new «unleashed»… Also bath all 3 dogs at self wash often. Yesterday/​totally took me back by the NEW manager L.Russell. Moment I walked in and just began walking towards baths she curtly said“are you here for self wash?” Yes. And she was short and told me to pay first and there was a 10 minute wait. Upon which I asked her when did unleashed begin the pay first /(w/out a simple hello). always been the policy L stated.
She is rude/​curt/​not on task like the old manager was (josh. I believe)… Which was super friendly and helpful. I replied there was no one at baths may I go in after I pd. They were messy and she told me that it had been so busy they couldn’t keep up. (It was 9:30am on Saturday morning.) I bathed 2 of my 3 dogs and watched as L walked by not cleaning up 3 tub. I cleaned my tub well after 2^nd dog and began bathing 3^rd. She came to clean tub and never said a word of thanks to my trying to be helpful.
New employees /​no old familiar faces. I miss Josh and Jen. ??? Not crazy about this new management.
A lot of competition out there to have someone so indifferent managing your establishment.

go here every sunday !
The dog wash area needs to be cleaned better !

Had a great time with my dog. Employee was super helpful as it was our 1^st time. Great price and all inclusive!

Great store and employees! I love to pop in here and grab some dog treats or pick up a toy for my lil Chi. They are more than happy to welcome your pet of choice. I was in there a while ago and someones dog pooped right int he aisle. The customer was mortified and the sales girl acted like it was no big deal and said she’d clean it up. Now that’s service! A small version of a Petco, but really has so much to offer. Parking right out front usually.

I used to buy my cat’s SwheatScoop kitty litter here, but they no longer carry it. Tony told me this Sat August 29 at the store. He suggested I go to 4s Ranch, but I live up the street from this store and had been driving in North County all day. Tony said the La Mesa store sells it, he lives right near that one, and he would bring it to the CV store today. He took my cell phone number to call in case he couldn’t get it. I stopped today, Tony had left, and the two clerks there couldn’t find it. The girl went in the back, and I stepped inside to ask if she was still looking. She insisted I step out since that was for employees only. I was just checking to see if they were still looking for it. Anyway, my 20% coupon expires tomorrow, my cat needs litter, and with other plans tomorrow, I doubt I can get to another Unleashed store. Tony, what happened? I won’t be shopping there anymore since there was no follow up and stepping partially into the back room, I was made to feel like a criminal.

This is our favorite pet store. The people here are loving, cheerful animal enthusiasts who make each visit productive and fun. The store is exceptionally well organized and maintained. And yes, the bath area is not just clean — it’s immaculate!
They say: «It takes a village to raise a child…» I think it’s also true when it comes to training a dog. Recently, my rambunctious social butterfly of a dog, Gary, passed his Canine Good Citizen exam. In addition to Adam, his wonderful and oh so patient trainer, the whole staff including the store manager Tony — was helping in the training process! Thank you all! We’ll keep coming here because to us, this is not just a store — it’s home away from home…

It was my first time at this box store style strip mall and definitely won’t be my last. There are a ton of stores and restaurants, good location and easy to find parking.
I came in to get a few special treats for a friend’s dog and was very pleasantly surprised by this store. I haven’t been to a dog store in a while, and either they’ve really come a long way, or this location is extra nice. Either way, this is a great store.
The store is so clean, well organized and packs a ton of items into a small space.
Key features I noticed:
–bulk kitty litter
–self serve dog wash
–fridges full of raw food
–tons of healthier, more natural and more specialized dog and cat food and treats
–a large bulk dog treat section, which most stores do not have anymore
–a wide variety and selection of toys
–a board posting the employee’s pictures, including their background interests and pets
–a board of charities they support and a calendar of events at the store
–not a lot of big box store «supplies» like crates, litter pans, beds etc since the store is a bit too small for those things
I ended up getting some adorable dog treats that were iced and decorated to look like petit fours and cupcakes. They smelled good (peanut butter) and were well priced (about 50 cents to 2 dollars a piece).
The best part of this store, though, was the staff. Seriously, everyone was nice and helpful the second I walked in, but the store manager was extra friendly. We chatted a bit, he made some great recommendations and was very knowledgeable about all the products and dogs in general. He even comped my few bulk dog treats!
I will definitely come back here for advice and a good selection of products if I get another dog or cat, but will stop in whenever I’m in the neighborhood for presents for my friend’s pets.

I love the service I get here!!- not to mention the amazing/​healthy selection of dog food! I was a nervous wreck when trying to figure out what to feed my new chocolate lab, Brixton. Tony selected a dog food that he thought would be best and explained why. I will not go anywhere else in the future. From the food, to the toys, to even the doggie tooth brushes .this place is a one stop shop! Thank you for such great service. –Melissa and Brixton;)

— Friendly staff
— wide array of pet supplies
— $ 10 Do it yourself dog wash
(Aprons are paper thin and allow you to get soaking wet) Unleashed: get better aprons and you’ll be even more awesome :)