FedEx Office Print & Ship Center

you honestly fucking suck. your shipping marks are always wrong you ass of a company. you write that my package is going to arrive by the end of the day and it doesn’t even fucking arrive and then the next it says it going to arrive by the end of the day fucking pick one you piece of shit company u can’t have both. at ups there items come in earlier than the actually arrival date AND I didn’t even actually have to pay expensive fees for it to arrive faster. go die u fucking ass company

Oh FedEx, it’s amazing how I still need your services even now in the strongest decade of Internet and email. I don’t mind their services, in fact I use them frequently, but I sincerely wish their rates were better seeing as printing has become such a basic and ordinary need (if people even print anymore… at least I do). I also wish there were more staff members available to assist you with the printing equipment and other services.
I’ve often gone to this location because I run a stationery business and occasionally need to print my materials for samples and promos. Thank goodness it’s only once in a while. Between paying for the internet to get onto my email, downloading my files, printing them, and then cutting them, I’ve found myself spending a fortune on just printing thank you cards. Now I do bring my USB, but I still lose money trying to figure out how to operate their equipment! The copier/​printer is not self intuitive and has no instructions, so when I do come in once every couple months, I have to ask for help and I can never get someone to assist me without waiting 10 mins.
Unfortunately, the staff has been slow in my experience and the time they take to assist one customer holds up the others in line significantly. I usually find myself looking around for a staff member because they never seem to be at the front desk. Recently I ended up spending 1 hour just to transfer files, print, and cut my stationery because I needed to wait on a member to come help me with an existing jam in and settings to use the copier bypass tray. The same applies to simply dropping off a package, no one was around so I just waited until someone appeared behind the counter simply to say «drop off?»
FedEx is important for many people and businesses, and their printing quality has always been top notch for me — especially their laser jet color printing. But the customer service needs help at this location, and in general I shouldn’t have to pay a dinner worth of money to get an errand done. Lastly, the general FedEx website for print orders is also very confusing and needs a company-​wide makeover.

I’ve been coming here for years to print ncr, use the fax machine, and use the computer scanner. They’ve needlessly raised the price on the fax and the scanner without providing any additional service or an explanation. The ncr’s however have remained the same price over five years.
I like the staff, many of them have been working there for years, always the same faces. Its air conditioned and has a large bathroom that’s always in pristine condition.

I recently shipped a package from this FedEx location. There was one other customer in the entire store that was nearly done shipping her package. I was greeted with «I’m not going to help you until I’m finished, since she was here first.» I replied, «Sure, no problem.» There was another person behind the counter doing nothing. When the customer left, I asked for forms to send a package to China and that the address label (in Chinese) be printed that was on a thumb drive I handed them. Quite unbelievable neither of the women in the store knew how to print, even though they have banners all over the store that say «Print and Ship». People then started to come in the store. They helped no less than 7 people ship packages until what seemed like another manager walked in about 25 minutes into the process. Instead of helping me, even though the other girls let her know I was waiting for a shipping address to be printed, she took the next person in line. This person had 7 packages, presumably since FedEx manager knew I wouldn’t leave after filling out all of the extensive export forms. I was then informed by the other girls that were doing nothing that they only could ring up shipping on the one register being used. At this point, I was pissed and I let them know it in a very professional way if for no other reason than to prevent them from taking yet another customer in front of me. It took me more than 45 minutes to ship the almost identical package, requiring the same printing of a label etc that I had shipped in about 8 minutes at UPS the week before and 10 minutes at a different FedEx location the week before that. I had somehow preserved my good manners this entire time, but it was a close call. Even still, they sent me off by saying «Thanks, sorry for the delay,» as if I’d been waiting 2 minutes for their help, not more than 40!

Read these reviews and was worried because I had some oversized copies that needed to be made right away. There were 2 other customers when I got there but I was helped right away and the price was reasonable. I am not sure why the reviews were so poor as I was overall happy with my experience and would come here again.

You need unlimited time and patience to deal with this location. When I arrived to drop off a very small project there were two people in front of me. 20 minutes later I left when I couldn’t take the incompetence any longer. They had 1 person for shipping and 1 person for everything else. Instead of prioritizing the cash register the «floater» clerk spent 10 minutes at a copier in the self serve area «helping» someone run the machine. When the customer she was attending at the copier left the store she handled the first person in line – a 45 second transaction. The second person in line wanted a lamination – that is a self service machine – this transaction took 90 – 120 seconds, but drew the employee away from the cash register. Unfortunately the copy machine customer re-​entered the premises – the clerk is now back to running the copy machine in self service for another 5 minutes. I am at the front of the checkout after 15 minutes – my goal is in sight. But wait! Someone just appeared from the work area in the back, clutching a handful of yellow papers. She approaches the register next to me, drawing the attention of the clerk to her now finished project. But where is the email for the project? The customer doesn’t know, the clerk doesn’t know, after another 5 minutes of waiting I leave. Not once did the clerk ever ask anything about the needs of those waiting at the register. (I came back 30 minutes later when the place was empty and completed my drop off in 90 seconds.) if you are going to run a skeleton staff they must know how to move people thru the store. Making 4 – 5 customers wait 20 minutes for very short transactions, instead of having one customer wait 3 minutes for special help on the self service machine is not a brilliant plan.

This place is chronically understaffed, with only 1 – 2 people answering phones and handling shipping orders. It’s more of a Kinko’s than a FedEx – it typically takes 30+ minutes to ship a package.
Just terrible service.

Unless you have limitless time and limitless funds and enjoy working with incompetent folks who have no idea what they are doing, avoid this place at all costs. Brought them two packages to ship, one to LA and one to NY. Package to LA got shipped to NY and vice versa. Printer broke down and needed to print a sheet, ended up costing 5 bucks to print out a single black and white copy. Just save yourself the aggravation and go elsewhere.

If I could give them zero stars, I would. First of all, you will be incredibly lucky if you can find a parking spot. Took me literally 15 minutes of sitting in the lot waiting for someone to come out and give up a spot.
This review is about an ongoing experience I have had trying to make business cards. I have been in twice already, and each time, I was told someone would call me with a quote, and each time I have had to track them down. The first time I was told they had no order for a quote. Took me a long time to get the person to find the order I saw them load into the computer. Second time went back with new card (one sided because the quote was OUTRAGEOUS for cards) and I was told they could not get a quote till Monday, and they would email it to me first thing Monday morning. Left me email. It is now almost 8pm. I called, of course no email. Put on hold while they tried again to «find» my order. Came back and told me the supervisor said they «did not have a chance to do it today, will get back to me tomorrow.» Yeah right, like I will believe that! Business must be booming if they don’t need the customers since their customer service is the worst I have ever experienced. DO yourself a favor and avoid this place at all costs! I will never return even though it is close. Can’t say convenient as the restaurants take up all the parking, making half the lot «valet.»

I agree with the reviews also. The service there sucks. I had a project I was working on and had to scan a million pictures. At one point I needed the thing that you put your small sd card in. The adapter. They didn’t have any but the lady at the desk was so rude about it. Here they have a full service picture center, scanners, picture makers etc and no Adapters. She said we don’t carry those, you need to go buy your own. It was the tone and rudeness that bothered me. Even CVS is happy to provide you with a adapter and that’s exactly where I went when I left there swearing to never come back.

Went today and had a wonderful experience. Needed to copy a few items and mail them off. Mark was so attentive and kind and showed me step by step to make copies and mail out my package. Service was quick and effortless! Plenty of parking is a plus!

Terrible. I have a prepaid fedex ground package and they don’t accept ground shipments. Guess what fedex… we consumers don’t have a clue of the different shipment classes. We see the sign on the door saying fedex and expect YOU to deal with it. I was given no acceptable alternatives. I’ll stick with UPS.

Gosh, I’m a little surprised at all the reviews. I use this location all the time. We write proposals and sometimes my boss likes to have a nice one for presentation to the client. I’ve gone in at all hours. Sometimes there is a little wait but I will say, they are always accommodating.
I was in there one night and being helped. A woman comes up next to me and you can tell she wants to be waited on right now. Printing your kid’s senior picture at 8p.m. is NOT urgent. Get in line lady.
She was rude, huffing and puffing. I looked at her and said they were printing and binding my documents. She looked at me like WTF. Her son was embarrassed and she should be ashamed of herself for talking to people the way she did in front of her kid.
I digress…
My only suggestion would be to acknowledge the people in line, let them know you are helping someone but you will be right with them. Also have a «floater» around to help the self service people, like me at times. Other than that, they do great quality work and are always helpful to me.

I can’t say it any better than «Gena» did, but I will repeat… completely useless. I’m actually speaking of the people who work here and specifically the manager. I’ve been here before as I live in the area, but finally had the straw that broke the camels back.
I had a package to ship and paid for it online through FedEx. I paid online and their website directed me to this store as it was supposed to be a full service shipping center and was the closest to me. Yet when I approached the counter and was being assisted by the manager, immediately I could tell by the look on her face she was not going to be of any help. I told her that I paid to have my item shipped FedEx and this was the location that came up and she told me they don’t perform that service there. I looked it up on my phone and showed here where the email I received and the website showed her location as a shipping location for returns. Again, she told me she couldn’t help me.
To make this even more special, she wouldn’t even tell me where I could go. We just stood there so I asked her if she could tell me where the nearest FedEx shipping location was. She told me the address of the nearest location which was 8 miles away. Imagine how pleased I was to get to the next location only to find a tiny packing store that serves as a FedEx pickup location but they too did not do return shipping. They tried their best to help me, contacted FedEx but unfortunately all they could do was point me to a FedEx location that did take returns.
Frankly, the woman at this store who runs it should be let go. There are too many people these days who would be grateful to have a job and would actually try and help people. I first thought it was just me but when I got to a computer I found again that her store IS listed as a shipping return location. Furthermore, I’ve read the other reviews and seems like everyone else is having similar experiences. It’s too bad that FedEx doesn’t read these and take some sort of action. It sure wouldn’t be hard to figure out who this person is and give her a review or her notice.
I’ve lived in the area for a long time and remember when this was just a Kinkos and it was a great place! Granted, they didn’t do shipping but the people who worked there back then were very friendly and helpful. I’ve been to other FedEx Kinkos locations and they typically are friendly and helpful. But every time I come here, and it’s the same woman, I always end up frustrated because she can’t seem to help anyone. If I need to use a FedEx Kinkos, I’ll drive out of my way before going here, but will likely just use USPS from now on.

Came here to print a project out for a graduation project and Rick helped me out. Help is not even a good word, it’s being too nice. He was so rude and he screwed up my paper and told me it was MY fault. Unbelievable. Then he messed something else up and started yelling and cursing. How unprofessional!

I came here first thing as they opened, There was one other customer and one employee. The employee was an older man, he quickly asked me I needed, I said I need to ship an item and package it.
He then proceeded to tell me he was «too busy to help me» and to come back at another time! REALLY? You JUST opened and your turning away business because your too busy? Mind you there is ONE other customer in the store.
Ridiculous, never experienced that in my life.
Horrible horrible don’t come here.

This place is completely useless.
In general, they need a lesson in «Signage 101».
So, the first time that I went there, I had a Fed Ex Express overnight package already labeled. There wasn’t good information about what to do with the package and (as with apparently ALL Fed Ex Kinko’s locations) I had to wait and wait and wait to get assistance.
Second time in, I had a Fed Ex Ground package. I had it packed and ready and the label. As per usual, i waited and waited and waited for assistance. Finally, I get an associate and she says, «We don’t take Fed Ex Ground packages».
WHAT???
You are a Fed Ex Store!!! HOW DO YOU NOT TAKE FED EX Ground packages!!!
And, btw, THERE IS A FED EX GROUND LOGO ON THE DOOR! AND A FED EX GROUND LOGO INSIDE!!! how do you you advertise it and not take it!!! Isn’t that what they call… umm… I think the words are: «FALSE ADVERTISING»!!!
and they couldn’t/didn’t/wouldn’t direct me somewhere else to ship it. it was an item being returned to someone else who had provided the label, so it wasn’t like I could just change out the label.
I left just completely pissed off. Twice.

The box was sealed; the waybill was printed and affixed to the front of the box. Everything was set… or maybe not. Apparently FedEx does not accept ground shipments at this location.
WTF, FedEx?!

Poor customer service experience. Manager Jennifer wasn’t very friendly and a slight bit rude.
Took me 30 minutes to scan 8 pages there, way too long. The scanner at the computer was bogged down and taking way too long. It cost significantly more for me to have to have the store scan them .89/​page in addition to a $ 5 charge for email which she tells me only after I have scanned my documents.
Wouldn’t go back.

Let’s imagine you are driving down to San Diego to give a talk to 300 Nurses but you have to make sure you print, sign, and mail something certified to the Metropolitan LA Court (yes, I have a ticket I am fighting). What do you do? Look up a fed ex kinkos office near by, hop off the 5 fwy, and you’re good to go.
The staff here addressed my needs quickly and treated me with excellent customer service. Aside from the FedEx shipping cost, all of my services came to 55 CENTS… Yes, CENTS! Fast and efficient on 55 Cents? I LOVE THIS PLACE! I was off to sushi and still made my meeting on time.