U-Haul Moving & Storage of Point Loma

Felt obligated to write a review because of all the bad reviews do not represent them currently. Not sure what happened with all the negative feedback here. But I suspect that it was under different management at the time. I reserved on
When I went Anthony Aggasid assisted me. He seemed to be the manager there. Very competent. Very expedient. He even replaced a fuse that went to the trailer lights in my jeep swiftly. I did a night drop, and called the next morning to conclude the rental. Easy Peasy! Keep up the good work guys. You have my business from now on.

I kinda feel bad for the front desk guy (s) that work on weekends. I’ve seen maybe at most two associates during peak weekend mornings trying their best to help a seemingly endless line of customers wanting to get on with their day of chores. Add in the manager who’s running back and forth trying to help move things along and troubleshoot other areas of the store or out back. Nature of the business.
This location called me a few days before my moving truck rental reservation because they had the vehicle size that a different U-​Haul location I originally reserved did not have available over there.
There are lots of early birds also in line to pick up moving trucks and vans. After a 15 minute wait, I find out that they don’t have the specific truck I reserved. I settle for the next size down and they adjust the rental rate. When I check the fuel gauge and odometer against the contract, I notice a discrepancy with the mileage, so I go back to the office for a correction so I don’t get charged for excessive use. Le sigh –_​_​_​_​_​–
Driving this gas guzzling behemoth takes some getting used to, but I finally got that long haul trucker vibe cruising down the freeway. I’m just glad I didn’t take out any cars, mailboxes, or extended balconies. The loading ramp and low deck makes moving day relatively easy. Paying friends with sandwiches, pizza, and beer to help out makes it that much easier.
Try to return the rental with the same amount of fuel as before if you want to avoid the penalty fee. They have a refuel guide, but I was still under. The store rep remembered me from yesterday and waived the fee to make up for not having the correct truck I reserved. That was appreciated.
Not the smoothest experience, but despite some minor setbacks, we still managed to get the job done.

Super disappointed with the company and this location. I booked a one-​way truck and storage unit. Arrive to this location and I’m told they don’t even offer that size unit. I then had to find an additional storage facility to store my things. The customer service was horrible. Their explanation was «you’re the second person this happened to today.» well thanks? Avoid this location if you must use Uhaul.

One word. Incompetent. I could sit here and write a 5 page paper of why to never come to this establishment but they are literally not worth the time. Avoid at all cost, seriously. If not just be prepared for multiple mistakes followed by bad attitudes as if it’s your own fault.

Rented a cargo van from here on the 3^rd of July long weekend public holiday. Big mistake…
My original rental booking was for 10am for a cargo van and I was planning on driving up to LA to grab my stuff out of storage and drive it down to a different storage location close-​by in SD and then return the van. I was a little late getting in and a huge chunk of time was wasted waiting in line to get the rental. I don’t think I got out of there until close to 11am which was disappointing and made for a stressful drive given the time limits.
While the cargo van I rented was in great condition and drove well, I am disappointed that this U-​Haul misquoted me on the extra day charge for my van. I originally rented the van for basically 1 day or 7 hours with an estimate of 250 miles and the quote estimate was roughly $ 133.34 The person who set me up informed me that I had until 6.45pm to return the van (which is fair & understandable as they close at 7pm).
Unfortunately the holiday weekend traffic delayed my schedules and I wasn’t able to return the van on the same day. I called ahead on my way back down that afternoon to let U-​Haul know that I’d need the van through to the next morning to complete my move. I was told it wouldn’t be a problem and that my only extra charge would be an extra day for $ 19.95 plus any extra mileage. I took this to assume that would mean I’d probably be paying a total fee of about $ 153 plus the additional mileage (as per my original quote).
But when I returned the van the next day with 275 miles added (an extra 25 miles than my original paid quote), my final bill was $ 196.18. According to my receipt, the extra day charge had added $ 78.95 (which included 100 miles) and was not the $ 19.95 additional day charge that was discussed both over the phone and quoted on the van itself. There was also a high amount of taxes which bumped up the overall figure and was never included in the original quote. I was very disappointed with this as I was expecting a total closer to my estimate plus the additional quoted amount.
When I discussed this with the guy I returned the van to after I received the final bill, his excuse was that the original quote was only for 200 miles — which is a load of BS as it says 250 on my printed receipt that was handed to me before I took the van out. As someone who rents cargo vans somewhat frequently, I am very disappointed with U-​Haul and frankly expected better. I’ve used U-​Haul before and don’t ever remember being shafted this badly with additional charges and inaccurate quoting, I doubt I will be using U-​Haul again (any U-​Haul, not just this location) if this is the way it treats its customers.

Awful service, never heard of a line, skipped over people waiting and waiting…
Do yourself a favor and avoid this uhaul and go to any other one if you want to get in and out in a reasonable time

Service not so good, you have to stand around and wait for these people. They defiantly try to scam you, and their $ 19.99 in town move is a joke, yeah $ 19.99 if you don’t drive the truck anywhere!

Great location. Easy in, easy out.

Great service.

Cant say this place did anything extraordinary for me but I had no issues when I needed to rent a truck. Process was fast and easy and extra insurance is very reasonably priced. There were no bogus charges and I would use this location again with its central location.

If you want to spend a couple hours wasted. Come here and watch these idiots try to work. I even changed my reservation to the middle of the week knowing how busy wknds are and for the 3^rd time I’ve been here the guys behind the counter had no idea what they are doing. I spent an hour just to type in my reservation… twice.
Seriously frustrating.
My advice, go to a different location.

Tried to rent a trailer to carry some items behind my jeep wrangler today (7÷31÷13), and I was practically laughed at, and told only wranglers with hard tops are allowed to tow trailers from uhaul by policy. Considering I have towed MANY times before, and safely, I am leaving a one star review. What a shame.

Great people but kinda slow to help…

Wowee, I never thought I’d give a rave review to a truck rental company! These guys deserve all the stars. I needed a cargo van for a 1400+ mile round trip move over Labor Day weekend. I called a couple weeks ahead of time after price-​checking many companies and thinking that Enterprise was the best deal. I had gotten quotes from $ 900 to $ 1200. and that was before tacking on insurance and the surprise extra fees. Yipes. Uhaul, however, quoted me a mere $ 700 including the miles, taxes, and $ 10/​day insurance. WOW. And they were incredibly fast and super nice at helping us pick up the truck, drop it off, and they even let me leave my car there for the entire rental period. What a great deal!
Two Tips:
1) Get the insurance. Most auto insurance does not, in fact, cover moving trucks and vans no matter what you think. It has to do with it not being a «passenger» car. So if you’re cautious like me, spring for the extra $ 10/​day. Peace of mind is priceless especially when you’re driving a giant heavy metal box that is way bigger than your normal car.
2) The cargo vans have a weird metal grate dividing the driver/​passenger area from the cargo area. There is no passageway between the two areas. Kind of a pain in the butt yet it prevents your stuff from colliding with the front windshield if you ever have to slam on your brakes.

Don’t use U-​Box!!!
My girlfriend and I just moved from Chicago to San Diego and used the U-​Box to ship our furniture. We were told at the time of shipment that it would take no more than ten days for the box to arrive. Today is day 14 and not only has our box not arrived, but no one can tell us where it is. We were told by customer service that it should be here in nine more days which would put the total shipping time at 23 days.
The customer service department is terrible and we are completely dissatisfied.

Moving sucks, lucky these people have trucks and trailers to help. Uhaul rocks its been here forever and it shall remain

Made a reservation to pick up a small van for a local move at this location through another u-​haul location that did not have that van. The process went smooth enough, including e-​mail confirmation. I arrived a little before 7:25 AM and the store was open. I got my van and departed around 7:50 AM. There was one other gentleman ahead of me, and we both waited for about 15 minutes before the lone customer service rep returned from the errand he was running for the first gentleman. He was extremely efficient and did a great job attending to two customers at the same time. (He was the gentleman in the picture. Real nice guy.) The problem was that he was all by himself on obviously busy day when many people had made early reservations. As more customers showed up, more people started getting impatient.
Likes:
The Equipment — First Rate. My van had less than 4,500 miles on it, and did exactly what I expected of it. It was comfortable, accelerated nicely, stopped nicely had new tires, and the AC blew ice cubes. My only «complaint» about the van was that it was pretty dirty on the outside, but I really didn’t care about that.
Check Out Customer Service Rep: Extremely Efficient once the customers service rep returned. He handled two customers on two different work stations at the same time, so he’s a real pro.
Vehicle Parking: I got an off-​street space to park my car. Still space there is tight, and if you arrive late and need to leave your car, you might have to find street parking.
Check In Service: Extremely Efficient. They had looked over the van and sent to me the closing statement to my e-​mail account in about 3 minutes.
Dislikes:
They only had one customer service rep despite what looked like a busy schedule. This meant 5 customers had to wait much longer than they needed to, and couldn’t get on with their Saturday. If someone makes a reservation to pick up a truck at 7:30 AM on a summer Saturday, its probably because they have to get some «work» out of the way before they can enjoy the rest of a day off. Cooling your heels at the U-​Haul isn’t exactly the way to get that day started.

U-​Haul saved me on my moving day after the Mission Hills Budget shafted me.
I had a truck reserved with Budget about 5 days in advance. I called them on the phone to confirm and everything was a go. Then at 4:30 on the night before my move after I had my entire apartment in boxes, they call to tell me they have no truck. I asked them what the word «reservation» meant. They answered that it meant the rate was reserved, not the truck. I was appalled and infuriated.
I quickly called U-​Haul after giving Budget an earful and thankfully they had a truck available for the next day.
I went in the next morning, got the paperwork taken care of and proceeded to move. It was quick, cheap and the service was friendly.
Thank you for saving me after Budget screwed me.

The place is just okay, they do the job. But they are open til 8 on Fridays, which is really convenient. We rent there often and there is never a problem. We can just leave the truck if we are done after hours. Also, they have 26 foot trucks. Some shops don’t.
We tried going to a different uhaul location yesterday and there was a problem.
Anyhow, never any problems at the Midway uhaul, so they have a loyal customer in us.

I don’t have any complaints or any compliments for this place, but hey! The place gets the job done.
The service is never bad, in fact, it’s pretty efficient, and they’ve always had anything I need, when I need it. The prices are pretty decent.