Secure Self Storage

not only safe and secure, nice and clean, helpful employees. also close to trains, planes, and buss terminal. easy access and two elevators … if you need a place this is it !!!

I have been here for years and have never had a problem. Sometimes I go to my storage several times a week sometimes a couple times a month.
A medal must be given to Zorina and the «Old Man» for having to deal with the people that they have to deal with. Not always easy. They are great at what they do. Their first priority is to take care of your stored items and those people that are in the building.
The review by NB W is completely exaggerated!!! I have been allowed to use the dumpter on several occasions. I have also been told sometimes that I cannot use it. The dumpster was full and they did not get dumped for a couple more days.
Moving is a stressful time and I have seen the entire staff be helpful to everyone. I have also seen them be tough on a certain element of people that want to «hang out».
I also have had dents on my door. It is plain to see that those are caused by the carts that people use to take their stuff to their units. NO ONE IS TRYING TO BREAK IN.
As for the traps, yes they are around. I actually asked about those and Zorina gave me an honest answer. They tell people not to store food, but is not standing by the door to see what you are putting in your storage. They do their best to take care of a situation before it becomes a problem. (No droppings in my unit)
This location is under the freeway, in a major intersection. With the trolley across the street and all the traffic the parking lot is not the best place to have a conversation. Gets kind of loud. BTW that is where the dumpster is.
I could not deal with the «characters» that the staff has to deal with on a daily basis. I have had storage at several different companies and in several parts of the state and have NEVER come across any other staff who is better equipped to do what they do. They are tough but fair. EVERYONE is treated with respect, no matter who they are.
On top of everything their rates are great and they don’t raise them like other companies I have been with.

I’ve been with these guys for nearly 5 years. I’ve always paid on time, never late, and have been a role model customer. This facility has greatly deteriorated within the years.
— RAT TRAPS everywhere. I have found rat feces ALL over my storage unit. It’s disgusting and I’m not sure how this is up to health codes.
— URINE all over the walls. One day I walked into the elevator to find a big puddle of pee in the corner.
— AWFUL costumer service by the people who run it. The younger guys and girl are great, but Zorina and the old man have definitely made the point across that they hate their job and the people associated with them.
— MYSTERIOUS DENTS in my storage door. I came in to find a hole the size of a volleyball in my door! Was someone trying to break in? Glad everything was in boxed and no one stuck their hand through.
Today was my last straw. My boyfriend who was about to buy a storage unit with this company was yelled at for simple asking to use their dumpster.
*BTW they will never let you use the dumpster.
Not only did he yell at my boyfriend but started an argument! My boyfriend took the high road and just ignored him.
Zorina later came out to yell at both of us when we were leaving.
If you want a shady storage unit under a bridge and the only people watching your belongings are the people who have no class or respect for their customers, then go for it. I wish I had given my money elsewhere. It’s a shame that being a loyal customer means absolutely nothing.
–Natacia

These guys are great. The place is clean and secure. The people are very friendly and helpful. There are 2 big elevators and lots of dollies.

My review was a 1 star before but changed to three because the people that work in the front desk are actually nice and I want them to succeed but management is a pain in the butt. Lost a lot of money over a stupid padlock.
Although the place is dirty and old, price is not bad.

Whenever I’m in need of a storage unit I always come here. I would say it’s about my third time storing with them and I’ve never had a problem. The staff is very friendly, and the units are fairly priced. Also the units seem to be larger and cheaper than other Storage facilities I have used in the past. As a bonus they offer half off your fist month, and award you for each referral.
If you looking for a spacious, low cost storage unit I would highly recommend this place.

In needing to rent a storage unit for just a few weeks I talked to the manager letting her know that it was only to store some of my children’s Christmas gifts. She not only understood but she also gave me a really great week. She even allowed us to store my daughter’s utv. She told me that if I ever needed it again just to come and talk to her. She said how she will never turn away business any kind of business is better than nothing at all. The office was always clean and tidy and we were always greeted with such a warm smile.

I’ve been using the same place,
For year’s decent rates. Clean facilities. Friendly staff. When u need storage this is the place I recommend..

The g’day I choose secure self as my storage was the best day I have had since I needed a place that was clean safe and didn’t cost a lot that what they are.

My husband and I have rented a unit for about five years. We feel very comfortable knowing that our items are safe and secure here. We are in the military, and are always coming and going, so it’s nice to know that Secure Self Storage takes good care of our belongings while we are away. Highly recommend them!

Showed up 2 minutes before their opening time and the manager was outside. I asked him if myself and the other two people could come in, he said no. Which was fine, aggravating but no big deal, they open at 8 I will wait until 8. So then he goes inside and left the gate locked until 8:10… What Jerks. Add this to the dirty, badly lighted, smells like urine facility, and you will see why another storage facility might be a better choice.
Keep this in mind when choosing a storage facility.

Thank God I have never needed to pay to store anything. I like to get rid of my stuff, recycle it, ask my brother to put it in his basement or donate it to charity before belongings accumulate to the point where I have to make use of a storage facility. That being said, a friend told me that Secure Self Storage has many customers who are «habitation-​challenged» and they make up a lot of the customers of the Storage company. Nothing wrong with that. Being located along Rosecrans, near the Trolley station and on the side of the County Mental Health building brings a certain type of clientele to your doorstep.
But manager and co-​owner Sarina told me that no matter what the people look or seem like, they all get the same good customer service from Secure Self Storage. Members of a church ministry group who work with the local homeless will oftentimes rent storage units in order to help people get themselves situated or placed in rehab treatments. In fact, Sarina told me that it is the homeless customers who are often her best customers. They keep a good look out for each others things and are very protective of both Sarina and her husband, who have run Secure together now for 15 years.
An older lady I know who likes to shop a lot does rent a storage unit here and I have given her a lift at times to pay her bills. Secure always seems to be clean, well-​run, and properly managed. Sarina does admit that, once in a while, some of the street people can get out of hand. But she uses her «motherly» skills to get them back in line and remind them to take their meds!
5 Unilocal STARS for a great storage facility that treats people as humans.