True Grits School Uniforms

The uniforms are a little pricey. The website stated it would be open some Monday’s in August. They were closed today 8÷17÷15. It is an inconvenience to have them closed on the Monday before school is about to start. Uniforms not the best quality. Faded very quickly. Shorts were not true to size. If you are thinking of looking for a company to provide your school with uniforms I suggest going somewhere else. Last year we ordered them ahead of time and it took several months to receive the correct size.

Today was the first time I’ve had a positive experience with True Grits. I went into the store to buy my son’s uniforms, and was immediately greeted by a friendly employee. Another one soon approached and helped us find his sizes and remained close by (but not hovering over us) for any further questions we may have had. The store was clean and well stocked. I was pleasantly surprised. I only gave it 3 stars, however, due to the NUMEROUS issues I have had in the past, such as being out of stock of standard articles of clothing, which in one case took almost 5 months to get delivered to us. Every time I would call, they wouldn’t know what I was talking about and I’d have to explain all over again. Numerous other parents at my child’s school have also complained about their delays and lack of items in stock.

After reading other reviews, I was a bit apprehensive about going to their San Clemente location, in person, on a Saturday. From the start, the sales lady was very sweet and nice. No complaints about service or professionalism from me. She quickly pulled two sizes for all the items I was looking for and confirmed what the required uniform were for the Catholic school I have my kids attending. I’m new to this uniform requirement, so all the help and support was greatly appreciated.
To address other reviews for this store :
1. Shop early and avoid the mad dash to buy clothes. Kids are not going to grossly grow that much through summer break. My kids are just starting a private school, so I wanted to ensure they have everything well in advance. The early bird gets the worm — so procrastinating and waiting to the last minute is on the customer not the store (same goes for sale and non-​sale items at other retail stores).
2. After reviewing the companies website, a portion of your order goes back to the supporting school. I haven’t confirmed this with the school, but it appears it does. So the cost is what it is — supply and demand. See if your school has resale uniform days, don’t worry, it’s not that bad and most are gently worn. I have a combo of both new and resale uniforms ready to go for the start of the 2015 – 2106 year. Having a standard uniform has it pros and cons (cost being one of them).
3. Their embroidered jackets are very nice. I ordered on Saturday and by Tuesday of the following week, I received the jackets with my kiddos names embroidered on the, Fast turn-​around for me and no complaints.
4. Smile and just be happy. Blessed are the flexible, for they shall not break.
5 star rating (and you can see, I don’t rate many companies this high) for an all-​around great 1^st time experience.

I came in to the store mainly to size my son so that I could order items online. Not only were they accommodating, but their recommendations spot on. I came in a second time because I wanted to purchase shorts that were not an online option. I needed 3, they had 1 in stock. I pre-​ordered and the shorts arrived the very next day! My online order was done on a Friday, arrived on Wednesday. My only complaint is that Catholic schools require specific uniform shops, rather than big name stores that sell uniform type pieces (ie Old Navy, The Children’s Place, LL Bean, JC Penny), so the price mark-​up is inevitable. Its definitely not budget friendly. But otherwise, the staff at True Grits were incredibly kind and helpful. :-) Great customer service.

I agree with the negative reviews. I waited 6 weeks for my daughter’s uniform skirt, which never did arrive. However, we were given a «loaner» skirt in a smaller size that did fit (a little tightly). When the skirt never arrived we were allowed to keep the loaner skirt and our money was fully refunded. We paid only for the uniform polo shirts.

If you want people to come back boost up your customer service and supplies! You are a uniform store, how can you not have uniforms to sell?! You know when school starts you know kids need uniforms why is that your store don’t have them? I have placed an Order about two weeks ago and have not heard anything yet. There needs to be another uniform place for us to go to! I heard that schools have been complaining to the company so customer service is supposed to be better?! I hope when I come back that it really has changed for the better.

Unbelievably Bad Quality and Substandard Service
It is incredibly amazing that so many (perhaps all?) Catholic schools still insist on using this outfit for their uniforms. They have virtually no customer service. Clothing quality is lower than those made in the Far East. It takes forever to get an order. Incredibly unreasonable price. Comparable polo shorts, for example, cost less with Ralph Lauren brand! Yet, schools seem fascinated (bonded???) with this outfit. Some San Diego Catholic high schools have started using a different source a few years ago. It’s about time grade schools follow their lead.

Terrible customer service. Unbelievably slow deliveries. Long delays in orders for jackets and sweaters, because «they are not in season.» What? You can’t plan for fall or winter in advance? How sad!

idk what these peeps are talking about. Their quality is good hence the price.

Overpriced and unprofressional. Unfortunately this is the uniform company my daughter’s school uses as well. I needed to order her some shirts and thought I’d take advantage of the sale while they were on campus. They barely brought any product down, saying thats all they had. Since my daughters size wasn’t available, I asked if I could pick up the shirts the next day from their store and the rep said yes, took my order, then seconds later when I asked if the shirts were in stock she said no and that it would take 10 days. Contradicting. I asked for a date specifically and she said she was instructed to say 10 days to customers because thats what the production company told her. I asked for a receipt and she said she could not give me one until they charged my card. .. The next day.
I will give them the 10 days, however, per other reviews, will be requesting a refund if the shirts aren’t in by then. I too will be joining in the protest for a better uniform company.

The workers that assisted with clothing to try on were nice but the girls at the registers had bad attitudes, for as much as you pay for uniforms, it was as though they were doing you a favor. I purchased items on 8÷8÷2012 and had a skirt backordered. I was promised the skirt in 3 weeks, which I felt was a bit long but I am a patient person. Long story short, it is now going on 7 weeks, during that time, I tried calling, left a message for a manager to call me, no call. They don’t answer the phone or the voicemail is full. I finally speak to the manager and she says that the production crew has promised to have the skirt in in 10 days! Wow! I was finally able to get a refund with confusion over the receipt. Apologies only go so far, very unsatisfied with their Service PERIOD.

Horrible in every aspect!!!
The location in Sacramento is in the middle of an industrial area outside of the city. I went to exchange a sweater for a smaller size and they were out of stock and told me that their supplier, Russell, had a 2 –3 lead time (for a simple navy blue sweat shirt), I asked them if I can pick up the same brand sweat shirt at sporting goods store and have them put the school logo on and they said they were not allowed.
Since the sweat shirt I had was too big and they were unable to exchange it for a smaller size, I asked them for a refund. They refused to credit me back because while my wife and I have the same credit card account, she charged it on her card and they wouldn’t credit it back unless they had the same card. That’s not a problem if they took American Express (which they dont).
I’m surprised they are still in business. One star is being incredibly generous.