Thomasville of Mission Valley

TERRIBLE EXPERIENCE. The Customer service follow up is the WORST. They do nothing for you after they get the money. I disputed them with my credit card company and they were not truthful in their statements. I am now taking them to small claims court.
The sales staff were great, but when the product arrives and is defective and the «fix» they try is only a very feeble attempt to get you to go away. Read other one star reviews and you will see there is no quality follow up… just excuses and no results.
I would never buy there again, and for the prices they charge its a real rip-​off.
I would give them zero stars if it was a an option.

Terrible customer service. I purchased a king sized bed back in January and was told it would be here from 4 – 6 weeks from then and well here we are past 4 – 6 weeks and still nothing. Never once did they call to keep us updated so finally my wife called and was told that two pieces of our bed set will be delivered in a week or so and the rest at the end of May. Wtf… Asked to have my money back and cancel my order. If you don’t mind waiting 4 – 6 months instead of 4 – 6 weeks then this is the place for you…

Absolutely WONDERFUL & professional service offered by designer Laurie to my mother recently. Although mom had to go elsewhere for a special leather sofa color, Laurie offered to personally come to her condo and help match carpet & wall paint colors. The addage «you get what you pay for» definitely true for this classy place where the staff are so professional, patient and helpful.

Nice sturdy furniture but it is overpriced in my opinion. They have a good warranty as they should for the price they charge. If you are looking for nice quality furniture and you don’t mind paying double or triple or more then this is the place for you. Apparently I don’t mind since I’m giving it 4 stars – lol. Realistically this is more along a 3.5 star rating but adding an extra .5 star for designer Trish who was extra nice and helpful.

I bought a $ 1200 table and chairs in January. They said there would be a short delay but it only just arrived. What I am upset about is there lack of communication on the delay and when I called the customer service people did not seem to care. Al ltheir hype and marketing means nothing when I feel they do not understand what I value. I will never shop there again

Great experience here. I’ve worked along side some of the best furniture professionals and I am picky about who helps me. Jennifer was excellent. We shopped at our own pace and bought a beautiful leather sectional.

Furniture shopping gets old fast. After shopping four stores before Thomasville for a table, we almost got one here. Almost because our inherent indecisiveness led us to another even better deal. Thomasville had a few things going for it. Although they have a lot of pieces that I’d call rich, ornate or old-​timey they do have some stand out pieces that complement different home styles. The table that we zero’ed in on was on clearance so I wouldn’t say that they’re competitive pricewise with the other stores you see on local SD television ads. But they have some furniture that is uncommon in comparison. Another upside they have is a $ 79 dollar flat delivery fee. Some places nearby charge an initial fee plus one for each additional piece you get, pretty much killing the deal you thought you had.

Don’t buy anything from here!!! They do not guarantee their accessories or furniture. They are overpriced and will not negotiate like other Thomasvilles. I bought two vases there for $ 600.00 which I thought was pricey. However, the sales woman who was very friendly explained they were hand painted on this very expensive material. Within 6 months they were peeling and exposed cardboard. I took them back at 7 months and they refused to replace them or fix them. I also purchased a very expensive floor mirror and within 4 months the paint and screws were coming out. Again they refused to help. I bought furniture and accessories at other furniture stores and they have all replaced any defective items. I did end up purchasing some Thomasville furniture up in San Jose which they shipped for free to San Diego for half the price Thomasville San Diego tried to charge for the same bedroom set. Lastly with the exception of one sales woman I dealt with who made several attempts on my behalf, the management was rude and discourteous.

This is the place to go if you don’t mind waiting 3 months to get your couch. LITERALLY. My husband and I put a deposit on a couch in late January and received the couch three months later. The sales person kept telling us that the fabric was on back order and would be coming in. The delay pretty much negates any other positive experience we had with the store.

We bought our bedroom set here a couple of years ago and had a pretty pleasant experience. The sales staff was friendly and didn’t hover over us, but were quick to answer all questions. When we had made our choices, the process of ordering and delivery was painless. In a few days we had our new bedroom set all set up and everything was handled professionally by the staff. Not cheap furniture but if you want something that will last from move to move and something you can hand down to your grandkids, this is the place to go.