Ortho Mattress

Great place to buy a mattress. Everyone was very friendly and welcoming. Our salesman Carl was very knowledgable and gave us great insight into our options. He was not pushy and helped get us a great deal! Very happy with our mattress! Will definitely be back for our next purchase. Thanks again!
— John Barbara

Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn’t be happier with the experience.
Can’t wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.

My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.

Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman «Scotty» was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO!

Great mattresses. Great service. I can’t say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick

The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn’t even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said ‘We don’t want a memory foam mattress.’ He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband’s hand while making no effort to shake mine!
He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn’t appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?!
As someone who has sales experience I understand that there were two things he was probably going for– the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn’t interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn’t even pretend to care about what we were interested in. And honestly I’m not sure there was anything I could’ve been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.

Very friendly and easy purchasing process. Sally was a great help and very knowledgeable ! Would recommend highly !

Excellent store, great variety of products. Sally is an amazing saleswoman that went through the complete process with us. Her good humor and excellent feedback based on her years of experience really made a difference! We will have our mattress delivered next week and I can’t wait to come back here and write more about the delivery and the mattress itself. I would definitely recommend the store and Sally for my friends and family! :)

My girlfriend and I set out to buy our first new mattress. With so many stores and brands available it seemed a bit daunting. We decided on Ortho mattresses and were not disappointed. Sally met us as soon as we walked in and was incredibly helpful. She helped us navigate our needs and preferences until we settled on an Ortho brand memory foam bed. The service here is also not pushy or trying to make an immediate sale which is very important to me for large purchases and big decisions. ¹⁰⁄₁₀ would recommend to anybody.

We were in the market for a mattress and looked into a few retailers. One of our stops was Ortho. We walked in and had the pleasure of meeting Sally (aka Mission Valley Sally). Very down to earth sales, low pressure, very informative and kept us within the limits we had expressed from the onset. Wound up getting a very fair deal that will let us sleep at night… If you’re looking to get a solid bed with a laid back atmosphere I’d suggest giving this spot a close look. Thanks!!!

My partner and I were looking into buying a new mattress — after sleeping on an old, bouncy full-​sized spring mattress for several years, we decided it was about time to upgrade. We visited Ikea, Living Spaces, Macy’s, Sleep Train, and finally Ortho Mattress to try out different mattresses and shop prices.
The main two things we wanted out of a mattress were lack of movement (I’m a sensitive sleeper) and heat transfer (my partner sleeps fairly warm). Initially, we gravitated towards memory foam mattresses, despite the high expense, due to the lack of movement transfer. Every other store assured us that memory foam was the best way to go despite us mentioning heat being an issue. We then stumbled on the Mission Valley Ortho Mattress store one random Sunday afternoon where we were greeted by Sally and Scotty. Sally showed us several options and she was the only person to honestly inform us that memory foam mattresses would not be a good option for us if heat would be an issue. This was a selling point for us because we were willing to spend money we probably shouldn’t if it meant to have a mattress perfect for us. We never once felt pressured to buy anything (especially after our visit to Sleep Train) and her honesty was refreshing. We found the perfect bed for us (size, comfort, price) and we couldn’t be happier. The shipping process was extremely efficient and we’ve had our new bed for two very blissful nights now.
I’d definitely recommend this store if you’re seeking a new mattress. Thank you Sally and Scotty for your honesty and excellent customer service.

Ortho Mattress ended up being the last stop in a string of retailer visits that my partner and I went on in search of a new mattress.
After years of sharing a full size Sealy spring mattress, it was time to step our sleep game up! We started, of course, online. Research, research, research. However, like many important purchases, hands on experience was necessary. For several consecutive weekends we laid on numerous mattresses and learned more and more what we liked and didn’t like.
Upon entering Ortho Mattress, we were met with a friendly greeting from Sally and Scotty. Sally took us under her wing immediately. She was candid, but insightful and was very receptive to our personal preferences and experiences. She lined up a handful of mattresses for us to try out. She broke down the pros and cons of each one based on hers and her clients’ experiences. Needless to say, she guided us to our perfect mattress and offered us a great incentive to buy.
Still, we were not completely ready to commit, but she did not pressure us one bit. She did offer the chance to put down a small refundable deposit to give us the chance to think it over and lock in the offer she had presented us. We put in the deposit.
After little deliberation, we were back and Scotty had us written up and approved for our brand new mattress!
This past week we received our mattress. The deliverymen were prompt and efficient! They took away our old mattress and box spring and had our new mattress on our new platform frame (bought elsewhere) almost instantly. They even managed to unbag the mattress with almost no contact with it. They slit the bag down one side and slid it off the mattress whilst laying it on the frame… magic.
My partner and I have been sleeping better than ever. As a matter of fact, she doesn’t have to «go» to sleep on it more than she actually «falls» asleep on it.
If you are in the market for a new bed, do NOT pass up on Ortho Mattress. They have their own line of mattresses as well as exclusive mattresses that they produce in partnership with the major brands, all with superb craftsmanship and excellent value.
Many thanks to Sally and Scotty for all of their care and attention!

I stopped in randomly as I was going to the phone repair shop just to check prices and stepped into a wonderful store with so many great options. Mission Valley Sally is superior! She greeted me right away and within minutes she pointed out the perfect bed for what I was describing. Also, informed me that the NO SALES TAX sale ends tonight! So much for just checking prices… I loved the bed and wanted the sale price so I bought and Sally is going to have it delivered the very next day. It is refreshing to find a human in the customer service field who actually cares and is extremely knowledgeable in her field. I will be sending everyone I know and don’t know to her! Thank you for giving me the ability to sleep well at night!

My wife and I worked with Sally who set us up with a great IQ bed that has been fantastic. Sally was very knowledgable on their products and helped us make the right choice for us. My wife and I couldn’t quite agree on which bed would be best, but Sally was right there when we needed more info and then she was away when we needed to discuss privately. The whole buying process was seem less and that’s due in large part to Sally and her professionalism. Great buying experience.

Great sevice! No pushy salespeople. I got the mattress I wanted at a great price. They even extended sale price until I was ready. I recommend coming here for a mattress. It’s an important decision. Sally at mission valley helped me.

Mission Valley Sally is THE BEST!!! She knows mattresses better than ANYONE! We told her what we wanted and she found the perfect bed for us! I couldn’t be happier. Thank you! Thank you! Thank you!
We bought a Stearns & Foster Villa Gemma. A latex mattress set. This is my dream bed! If you’re in the market for a mattress do yourself a favor and go see Mission Valley Sally! You will not regret it!

This Ortho Mattress is AWESOME! After shopping around (waste of time) I finally found this store. Sally was so great and understanding. She asked me what I was looking for and showed me a few beds. The winner was The Strand. This bed is amazing! Every night I feel like I’m sleeping on a cloud. I have never felt a bed so soft but supportive. I feel like a new person after sleeping on it every night. The whole experience was fabulous and easy. Sally was one of the best salesperson I have ever met. I highly recommend everything about this store, and The Strand of clouds I now sleep on every night. :)

Very friendly, attentive, and helpful staff. This is our second mattress that we have bought from them, and Sally has helped me both times. Sally is extremely helpful, knowledgeable, and most importantly, not pushy. She informed my husband and I about which mattress she felt was best for us, and let us talk amongst ourselves. My husband and I feel like we have made the right choice, and will certainly both recommend Orth Mattress to others, and will be coming back for our future mattress purchases as well. Highly recommend!

Ok, here’s what’s gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-​par mattress you’re gonna take the leap to get a new bed.
You’re going to go to Ortho Mattress. You’re going to ask for Karl. He’s going to be incredibly knowledgable on all the different types of mattresses and beds out there. You’re going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You’re going to melt into this mattress. It’s like nothing you’ve ever experienced before. You’re going to look at the price and think, «I can’t afford this.» Then you’re going to mention this review and ask for the «special Karl price». He’s gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after.
The End.

Rolled in here looking for a bed and was met by an extremely knowledgeable and personable sales lady (possibly the manager). We told her what we wanted and she showed us a certain bed (the one she had in fact) and as soon as we laid down we were sold. She knew everything about it and hooked us up with a pretty bitchin’ deal!
The only reason I can’t give this place 5-​stars is because it took over 2 weeks for us to get the pillows we wanted that were supposed to get delivered with the bed. Definitely recommend!