The UPS Store

Filed a claim over a month ago and still waiting. Won’t use ups again. The in store customer service was helpful

Out of all the UPS stores I’ve been too, this is the friendliest one. The staff is absolutely attentive and courteous. You can tell they like their jobs and it definitely makes your business feel appreciated.

I really want to love this place. I have a mailbox here and often send from here. The location is very convenient for me, but I honestly cannot understand how this place averages 4.5 stars.
My main issue is with the customer service. They are attentive, but this place is basically at capacity with customer service when there is one customer there. Transactions are slow and nearly every time I’m there, they blame their computer system for it.
Their box price isn’t bad, and their email notification system is good for packages, though. I wouldn’t say to come here if you need something quickly, though, be that shipping or copying.

Only been here once to drop something off. But had to write a review cuz the workers there were super friendly!

Very friendly staff. Had my notary done here. Very quick and professional.

OUTSTANDING CUSTOMER SERVICE! ABSOLUTELY ABOVE AND BEYOND!
I must say Regge went completely above and beyond in helping me get a document notarized.
Honestly I don’t have enough words to express what a nice and caring gentleman.
Customer service like this just doesn’t exist anymore, so it can’t go unrecognized.
If you need help with anything at the UPS Store go to this one and ask for Regge.

Never a lost moment here.
The workers are helpful and clear with providing directions and details about your packages and what you sign. I would like to thank an employee, Alem, for my wonderful experience at this branch.
Great background music selection too.

I went to this UPS store even when I wasn’t in la Jolla anymore b/​c of their amazing customer service. I always caught them just when closing and yet the friendly gentleman always helped me pack my things in the boxes and sized them down to avoid empty space. Very helpful and pleasant. Best UPS store!

Fantastic service. Reginald was friendly, helpful and quick. Every person in the store left with a smile on their face.

OK this is as good as it gets. These are the loveliest people in my neighborhood… always a pleasure to see, and they are so helpful, professional, knowledgeable. Reginald, Nicole, I believe her name is, and the good looking dark haired, young guy, who’s a sweetheart, will go the extra mile for you, always telling you what is in your best interest,

They lost my stuff. I sent my package on May 15 and it supposed to arrive on May 19. After 2 weeks, I realized something is wrong cuz I haven’t heard anything from the receiver. After checking the tracking number, it says the package was processed and that’s it, no further information is given. I assume UPS lost my package which supposed to be sent to the receiver more than 10 days ago. I just switched to FedEx to ship my stuff again. I no longer trust UPS. I’m gonna use FedEx later.

Top notch! Clean store, highly professional staff, quick and intuitive service. Very happy to do business here!

I had a phenomenal experience today while shipping fragile family heirlooms to our daughter. I was fortunate to have REGGE there to assist me. Not only was he an exceptionally friendly, proficient and amazing customer service-​oriented UPS agent, but he took extra care with handling and packing up the items to be shipped. He went the extra mile in many respects to ensure that he valued my special keepsakes like they were his own. What a jewel for this UPS store!

Awesome service! Handled my return package with ease. Walked in and walked out within a matter of 10 seconds. It’s very small, but the workers seem very laid back and are very polite!

Exceptionally friendly and helpful staff who are very understanding of any questions/​issues you may have. Consistently fast service too.
Been a bunch of times where I was in a rush, ran into the store right when they were closing, had to purchase/​ask them about a whole Christmas list of things, or all 3 — but the store clerks have always been really chill about helping me and other customers who I think would’ve given other people headaches.

I just wanted to let other customers and management know what a fantastic service I received from this location. I wanted to give special Thanks to Regge who stayed 40 minutes late when I phone this store 2 minutes before closing time (6:58 PM) a night before Christmas Eve. Not only that Regge extended his kindness by helping me put my packages together. If I ever need anything from «The UPS Store» then I will prefer to go to this location first over other locations even if I have drive more. Thank You! You deserve to be recognized for outstanding customer service!

This UPS store probably has the best customer service I have ever experienced at a UPS or FedEx location. Reggie is usually there when I come in to mail packages, and he is always so friendly and goes out of his way to help me and anyone else that comes into the store! Going to ship packages has never been so stress free!

I had a situation with a package I had shipped being sent to a fraudulent receiver and was worried it was going to be difficult to fix. The night of I wrote UPS Store 0400 about the situation and said Id be in first thing in the morning. When I came in in the morning Gavin was there and greeting me with the understanding I was the frantic person from the night before. He was right and had already taken care of the problem. On top of that he went above and beyond and even had my package redirected to the correct receiver that probably actually took a lot of work.
I appreciate everything that Gavin did to help me correct my issue and gained all my trust for future shipping needs.
Thank you so so much Gavin.

All I needed was a document to be notarized.
They have a notary on staff pretty much all the time.
It was quick, simple and $ 10.
5 stars for a convenient notary.

This rating is based on the limited number of times I’ve come here (but ALWAYS over any other shipping store, i.e., USPS, FedEx, etc.).
Each time I come to drop off a package, I’m in and out in under 5 minutes. The lines have always been short because of the fast customer service, and the staff is always friendly and helpful.
These past 3 times I’ve come to return books (rented books for school, or selling them), I’ve come prepared with my box and the shipping slip, however the box was still un-​taped, or missing something. it doesn’t matter. They took my package, printed out a receipt, and I was on my way. The 3^rd place time — 1 min and 30 seconds, the 2^nd time — 30 seconds, TODAY I was in and out in under 15 seconds. WHAT?!
I’ll update my review once I come here more, or for other jobs (printing, copying, a box, etc.). However, like I said, I’ve only been here a handful of times so I’m not ready to impart my rare 5 star rating. yet. till next time, UPS Store!