The UPS Store

I always get great service. Today, Corey, one of the workers, carried my very heavy package to my car for me. He offered. He didn’t have to do that. Little courtesies like that make such a huge different. Thanks Corey!

I go here weekly to drop off my packages. Everyone here is really friendly and I’ve never had any issues with my shipments.

This UPS store location was directly involved in a receiving and giving out a fraudulently ordered package.
A fraudulent order was placed with my credit card and home billing address. The package was originally sent to my home address but the identity thief contacted UPS and had the packaged re-​routed to this UPS store location.
I did not find out about this until the package had been picked up.
When I went to the UPS store, the manager M Agostino, who also signed for the package when UPS delivered it, had no recollection of the package. The store had no written records of when they received the package or when and whom it was given to.
Amazing level of incompetence and complicity in a fraudulent transaction.
I was told by her and my UPS store corporate that I would receive a reply from their investigation within 30 days. I never heard anything from this store or UPS store corporate.
Ultimately, AMEX charged the fraud back to the merchant, but I believe this UPS store was complicit in the fraud as well.

Quick and easy drop off service! My package wasn’t even taped up! Thanks for makings life just a little easier!

Middle of the road service. Nothing bad, but nothing spectacular. They got the job done, and that’s saying something. Store was in immaculate condition, however. Really clean and organized.

Went in to use their notary service. Was fast, convenient and he even pointed out where I had signed incorrectly.
Also dropped off an amazon return and everything has been smooth.

For years I trusted UPS to send my packages and so when I moved into the area in April 2012, I naturally sent my packages again through UPS Tierrasanta. What a mistake, I sent an «electronic» (only because I didn’t want anyone to know it was an iPad) to my mom in Chicago and when they received it (the package wasn’t sitting out in the open, my dad received it at the door), the iPad was stolen and replaced with a broken one. I confronted the people at UPS because they were the only ones to know it was an iPad and worth enough to take out insurance and had time to replace it with another iPad. I didn’t get my money back even with insurance because corporate blamed me for not packaging it correctly even though the packaging was a new box and properly sealed with tape. I blame UPS because they were the only ones with the knowledge that it was a valuable electronic, time to mess with it, and replace it with an old ipad so that when I complained, they had the excuse «but we delivered an iPad, didn’t we?!» People say well what about the delivery man or the many hands that handled it in between? Well the package was at the Tierrasanta location the longest, I watched my package through the tracking number and there was no delay… because really, the delivery man had an old broken ipad just sitting around and he just happened to know that there’s an iPad in that big box, please! Highly unlikely, I don’t trust UPS not at Tierrasanta, not any where.

I want to update to say that the owner of this store called me and was GREAT… he asked me to explain what happend, and he was appologetic. The sore manager herself called me, and although she did not apologize to me… she did say that she didn’t mean to make me feel like she didn’t want to help me. I’ll take that for what it is, and give the store another chance– I don’t believe that after my complaint the situation will happen again. So, today I’m choosing to change my star rating…

I went in to fax about 20 document pages. It cost me $ 1.50 per page. I thought that was ridiculous, but I didn’t have a choice. I had to fax some stuff and this store is the most convenient for me.
I had to go back and went in to fax another 5 pages of stuff, the attendant said $ 12. I replied I only faxed 4 pages. She recounted and said there are 5 pages and it is $ 2 a page to fax. I replied that $ 2 does not make sense because I was in a week ago and it was a $ 1.50 a page. Her response was long distance faxes are $ 2.
In the end I paid the $ 10 and left. I will not pay that much again for someone to load a tray and push a few buttons when there are plenty of other locations that charge a lot less for the same service.