Tekniton

This business seems to have very poor communication skills.
2 weeks ago, our Samsung TV broke on us. We were directed by Samsung Corporate to call Tekniton, because apparently they are the only people in San Diego who can fix our TV. They came in the first time, checked out the TV, and told us they needed to order specific parts for the TV. We said «okay,» and the following week, they called us to reschedule. We rescheduled for a Friday afternoon appointment, but for whatever reason, they popped in at 8AM, when no one was home. Frustrated, we had to call their offices one more time to schedule ANOTHER appointment. The receptionist gave us an appointment for the following MORNING. Morning comes around, and NO ONE has arrived yet. By noon, we call Corporate one more time to figure out what the heck is going on with Tekniton. Unfortunately, they couldn’t really help because Tekniton is supposed to be the one in charge of our repairs. About 15 minutes after our call with Corporate, we FINALLY get a call back from a Teknition technician, saying that they will be here (3 – 4 hours after the scheduled time).
This is currently an ongoing problem, and they say they will arrive in 30 minutes, but I guess we’ll see. Overall, I WOULD NOT recommend using these guys, unless you have a Samsung appliance and have no other choice (then sorry: p) …Based on this experience, you might be better off just buying and replacing whatever is broken than by calling these guys.

Very unhappy with this company! Had to use them for my Samsung washer and dryer because that’s who Samsung sent me to because of warranty. Poor service and their rates are high. Labor was $ 195 for 15 minutes of work-​a ripoff. Their office people are unprofessional and incompetent. I will never use them again!

Terrible manner and service! The tech arrived, turned our tv on and off and said $ 900 part needed to fix. When we asked about other options that may be the cause of the issue, he said we were silly for researching them and «anyone can put stuff on the internet». He wanted no part in considering an alternate issue despite the many similar complaints online. He was rude when we asked questions and had no sympathy for our concern that he suggested a fix that would cost more than our TV itself. Cost us $ 90 to have this jerk in our home and insult us. Called the customer service line to complain and they «put it on record» and offered no reimbursement for his manner.

Tekniton reminds me of the old AT&T commercials on Saturday Night Live: «We don’t care – we don’t have to!!» They are the only game in town that services Samsung appliances, and I sure wish I had known that before I bought a Samsung washer an dryer in San Diego.
So my brand new dryer didn’t work; I made the calls for Tekniton to come out. Not so easy to get a hold of, but Sergio came out and replaced the «PCB Main.» He was very nice and professional – but it didn’t fix the problem. I had to go through the process again, going through A.J. Madison, from whom I bought the dryer (not our problem), then Samsung (you have to work through Tekniton), then Tekniton again.
The woman who answers the phone and sets the appointments couldn’t be less helpful. She said I had to go through the process again – wait a week for the appointment, then wait five or six hours at home for the technician to come. Can I get a smaller time window? No. Can you tell me which job I am in the queue? No. Is there a supervisor I can talk to? No.
So we moved from overseas with two dogs, two cats, and three kids; rented the house in advance and had washer/​dryer installed so we could do laundry. But it doesn’t work. And our car is not here yet, so no, we can’t go to the laundromat. Of course all of that is not anybody’s problem but our own. Tekniton is the only company that Samsung contracts with, and they know it. Samsung will not let us return the dryer until there have been three failed service attempts.

From start to finish, an absolute cluster… Phone service was rude or unavailable (mailbox full???). $ 1700 Samsung refrigerator just purchased and is making a banging noise, and the service guy BENDS the metal fins and flange and then adheres with Silver Duct Tape? Seriously? The thing is NEW!
Then I call the tech to do me a favor to call Samsung for a replacement fridge and he says, «That’s between you and Samsung.» Seriously? Wow. Never again and I will MAKE SURE that Samsung knows about ALL of this. THE WORST! I should have known he was BAD NEWS when the so called «tech» showed up in designer jeans and dress shoes. He was definitely ready for the discothèque, NOT there to FIX my issue.

I just wanted to say that the service was wonderful. The technician was polite, shook my hand at the door and went in and fixed the problem in a matter of 20 minutes. My LG refrigerator would not dispense ice and he knew just what to do… He had parts in hand and installed them… What a professional this gentlemen was. I would definitely recommend this outfit to anyone who has an appliance problem that they are familiar with… Thank you Claudio… I now have ice…

I was on hold over 15 minutes twice for a repair of a brand new LG refrigerator that leaked from the ice maker. After 15 minutes, I got a message saying the mailbox was full and it hung up. Even LG themselves was on hold over 15 min. with Tekniton to set up my original repair appointment which was 2 weeks out.
Daniel arrived in the 4-​hour window and was very professional and efficient. He determined that the factory somehow forgot to install the retainer clip that holds the plastic tubing onto the water reservoir. Either that, or it was not designed with one. LG should just focus on phones and TVs if they can’t get QC issues with their appliances resolved.

My Samsung TV had a great shadow on the left side. Was still under warranty. Claudio called several days in advance to schedule an appointment and came with the new screen no questions asked. Very professional and courteous.

Very unsatisfied with my service. This is the only place in the area that is contracted by Samsung to fix their TVs from what I have been told.
The tech comes out and sees the TV. The issue is that we turned off the TV the other day and it won’t turn on. Power light is on and blinks but it seems there is an issue with the screen powering on. He says there is a crack and hands me a premade invoice for a $ 899 screen repair. I said the crack happened weeks ago and hadn’t effected the operation or picture. He said oh, we can look inside and see if we can fix it. We pulled the back off and he said with that information he would replace the boards in the TV. He left and we had an idea of what to do. Then he called back and said there was a gash in the TV and it wasn’t worth fixing. I asked what gash and he said «well we can fix the TV but it is a waste of time and money». I asked again about the so called gash and he just trailed off and changed be subject. So at this point I was in the position to beg him to do his job. With this being the only place in town for Samsung I literally have no option than to go back to a guy who tried lying to me about a conversation we never had or to buy a new tv all together. Do not recommend dealing with these folks

I had no idea what to expect from a third party repair company. Mike from Tekniton was excellent. He was timely, he always called ahead of time as per my request, he followed through every step of the way, he was helpful, considerate and very polite. everything you look for when you hire someone to fix your items. I wish there was more people like Mike/​Tekniton in other areas so i could always have this good of a repair person.

I had never heard of this company until samsung had them come out to service my dishwasher. It was giving a drain error. They gave me support over the phone, came out with parts and fixed the issue. I guess some cherry pits got thru the hoses and plugged it. They fixed for free, although is was technically my fault, but covered under the Samsung warranty. I would recommend them to come out for all my appliance issues. BTW Mike taught me the vinegar trick to keep the dishwasher clean and shiny. He said once in a while run a load with out dishes, but add a cup of vinegar. Let the vinegar soak for 20 minutes after the water loads. Pure genius. These guys are awesome.

Very good service and very friendly. The technician seems to know what they are doing and are helpful with a lot of the questions I had.

I want to say that customer service is top priority in Tekniton company. I’ve had the opportunity to meet the employees and their ethic work is very professional and they really enjoy what they do. When there is a problem with any product from any appliances like refrigerators, dish washers, tv’s etc., I guarantee you that they’re first priority is to get your problem fixed ASAP. I would recommend Tekniton and give the employees five star for the way they handle and for how much patience they have when working on specific problem that needs to be repaired.

Tekniton, specifically the engineer that fixed my samsung TV Claudio, was absolutely the nicest and most professional engineer that has serviced any product that I have owned. These guys called before they arrived and he repaired the power board down to the component level! Didn’t replace the board but desoldered and soldered in two new capacitors. I know not a huge deal but this guy is good. Kind, courteous, and professional. I would call them again and so should you

You’ll get better service at the DMV.
Apparently these guys are the only frontline service company Samsung contracts with for refrigerator repair in San Diego county and they act like it. Samsung generated a repair ticket Friday afternoon and Tekniton called me the following Monday. I guess they assumed that since my fridge was kaput and all my perishables spoiled I wouldn’t be in a rush. Not that I didn’t try to call them myself but nobody answers the phone late on Fridays or weekends. Anyway, back to that Monday call, I somehow let it slip that the fridge serial number was a little washed out so I was reading the number from my bill of sale. This turned out to be a huge no no. The phone rep told me they wouldn’t service the machine unless the technician could read and photograph the serial number from the sticker on the inside of the fridge. She then rejected the Samsung repair ticket in her system because I had an «invalid serial number.» She wouldn’t transfer me to anyone else. Her direct supervisor was out, her general manager was busy, none could be contacted directly — of course. I called back and got the same person — surprise! I can’t review any actual repair service because nobody ever came to look at the machine, but whoever answers the phones is just unfriendly (and dense?). Management can’t be far behind.
I spoke to Samsung shortly thereafter. They were unable to reach anyone at Tekniton — like no one answered the phone after several attempts — unable to reach. They escalated my repair ticket to backend factory service (an actual functioning company!) and had somebody out the following day, washed out serial number sticker and all. There’s a happy ending after all and my fridge was repaired under warranty, just not by Tekniton.

It’s as if the other reviews are talking about another Teknition .
We had trouble with our Samsung refrigerators icemaker. «Mike» came out to check. First the appt. was the next day after calling Samsung. He identified the problem immediately. Ordered a new ice maker. After it was replaced, we still had the same problem. Not to let it go; he contacted Samsung to replace a problem that can’t be fixed.
Mike is the consummate professional. The kind that used to come out in the 70’s.You can see that he enjoys what he does & is aware that he represents Teknition.
Tomorrow Pacific Sales will replace our refrigerator!
Teknition will be our go to repair from now on.

This is the worst company ever!
Bad attitude csr phone operators.
so bad cant comprehend why Samsung signed up with this company aka outsourced to these S. o’s;
Tekniton has no corporate phone number– no one returns phone calls. This place is a mess.

Worse customer service EVER!!!
Had the first appointment to fix the LG fridge two weeks ago. Tech said needed part and need to come back the next time and i need to have my fridge off and all thawed out.
Today, we removed and throw away a lot of items and turned off the fridge to get ready for the tech to come out. That morning i called to give them the cell phone number to contact so that i dont miss the call for the time the tech to come out.
Waited for the call… No call after the appointed time frame so i called the company. After not locating the right order and telling me that the tech came repair the unit and had left. WHAT??? I was not home so how did he get in??? Had to go round and round with Nina, to convince her it was not the right ticket. FINALLY, after pleading with her to find the right ticket, she located the right ticket and yes, thank you for confirming that they tech did not fix it yet! WOW. that was a waste of 15 mins of my life. Throughtout the entire time, she tried to convince me that she has the right ticket and that the repair did take place. I had to tell her to stop repeating the wrong ticket information like a parrot and listen to what i am saying…
Anyway, once i got her to look at the right ticket. I was told that the tech was there and no one was home so he left. REALLY? why did i make the trouble of calling and giving my cell number this morning? She said that was the only number we have on file and never an apology. AS IF I was lying to her about calling the company and giving the number. She just repeated the same information over and over and over… Not listening to my issue or problem at all!
It would have been better, if she stop, takes a breath and say. «I am sorry of the situation, but we were not able to get your number to the technician on time, can we reschedule and I will see what i can do with the availability» But no… All she said was «The next available is Friday» in a mechanical, take it or leave it tone.
I would love to leave it, but they have the parts and really dont have a choice… I then asked to speak to someone higher, she said she was the highest. So i asked her if she owns the company or runs it, she said she was the supervisor. I guess, the Tekniton’s policy is if you are not satisfy then Too BAD!
Nina needs a course in dealing with customers. Now i wont have a working fridge until they come out again at the end of the week (today is Monday) I guess we will be eating out until then…