T-Mobile

Friendly and always quick service! They always have enough people working and they are so helpful! They offered me water while they helped me

I was helped by Chris the Associate Manager, and He was absolutely awesome. I had a failing phone and after get a new one in from T-​Mobil, he set it up for me and even delivered it to me.
That was amazing, I work in the mall and it was out of his way. But his service was one of a kind. Truly set apart from regular customer service. Very professional and courteous with a lot of knowledge about his products. I highly recommend him and his whole team to assist you with any of your phone needs.

Taylor knows his stuff! We came just as he was shutting down shop. My husbands phone freaked during a software update and Taylor got my husband to calm down, even turned on my husband’s favorite music and then quickly hooked us up. He fixed everything (who knew a sales man knew how to lower someone else’s blood pressure !!) What an eye for detail! He was a delight to work with, friendly & knowlegable and we walked away knowing everything was going to be just fine! THANK YOU TAYLOR!

The BEST T-​Mobile experience I’ve ever had. Who would’ve thought a person would say that…
But the staff at this kiosk truly deserve a shoutout. I had never had my phone break before, I’m not even from San Diego, so the moment it happened I had no idea what next steps were. I was directed to this T-​Mobile kiosk in which Tommy kindly assisted me. He truly put the customer’s best interest first and explained all my available options clearly and thoroughly. He really went above and beyond to walk me through the process.
I started off getting one phone, realized I didn’t like it, came back two days later and Tommy remembered me and helped me again. He quickly made the switch with no questions asked, even though I wanted to exchange for a less expensive phone. The customer service here turned an unfortunate situation (my phone being broken) into a truly positive one. If I were a local here, I’d continue to come back to this location.
So shoutout to Tommy for being awesome, and another employee named Irving who was there frequently too. He was just as nice and helpful when Tommy wasn’t around.

I usually don’t take the time to write a review unless the business has impacted me greatly, either in a positive or negative way. I have to be honest. I’m one of those people who thinks kiosks are rather tacky for a place like FASHION VALLEY, but my perception has changed! After being a loyal AT&T customer for 4+ years, I find the rates & customer service from AT&T lacking so I desperately needed a switch! This T-​mobile kiosk may not have all the glamour a regular store has, but the service remains spectacular as you would expect from a corporate store.
The sales associate that helped me was named Irving M. I feel I owe him a Unilocal review because he was really helpful and understanding regarding my situation. They didn’t have two of the phones I wanted so he took the time to call two nearby T-​mobile locations to check if they had the phones in stock. Even though there were other customers lurking around, he politely greeted them and said that someone will be there momentarily. Never did I feel I was being rushed so he can help someone else. I really appreciate that! I got my service and got my phones. I am a happy customer! :D

I don’t know what kind of service the last person got in 2009, but in 2011 I’ve had stellar service from this kiosk. I’ve been to the bigger store in the area and did not get service as good as I got here. The associates are so knowledgeable and helpful on all the phones they carry. If you really want help picking a phone that’s right for you, I’d choose talking to these associates than the ones on Sports Arena Blvd. Waaaaay better support and helpfulness. If you have questions, just ask because they’ll actually listen and help. The only downsides are that sometimes there aren’t enough employees to help you out (granted, the kiosk is like… 8ft by 8ft, so I don’t know how they could fit very many employees in there) and that since they are a kiosk, they may not be able to offer every single little thing that a full-​fledged store would. Other than that, these guys have been super helpful to me. I’m surprised no one else has given them a good rating recently. They certainly deserve it.

WORST SERVICE FROM A KIOSK EVER!
That’s right ALL CAPS! I unleashed the F**KIN FURY!
I came up the African American sales person and asked a few questions TWO MINUTES before 11:00am.
One was, what time are you opening? 11:00am? Okay.
Do you have a Blackberry 8900 here? Yes? Can I check it out?
NO I HAVE TO COUNT THE MONEY. And shooed me away. Why would you be condescending towards someone who wants to throw money at you?
All you had to say was, no please come back in a few minutes and I’ll be more than happy to help you.
Not piss off I open in two minutes.
No wonder you’re stuck in kiosk you loser.
Will never come back.