Lululemon Athletica

Would give zero stars if I could. Paulina was the rudest person I’ve ever encountered! Put over $ 400 worth of clothing I was about to buy back and left because of her.
The «holier than thou» yogi attitude is really a shame and brings a bad rep. to lulu.

One star given because of that stupid fat manager who got my last name for a return. I have never had encountered that before when I return s**t in a lulu store! I think she was trying to see if I work for lulu and happened to scam them. Bitch please! I will never work retail ever again! That was my college job. She was probably jealous coz I was decked out with almost $ 500 worth of lulu that night.

I don’t make a habit of reviewing mall stores as this is located inside the Fashion Valley mall. But the staff here seem to be fairly consistent with low turn over. And they are super super super helpful as I’m sure all lulu employees are. But anyway, I feel like I’ve gotten to know a couple of the ladies here and they’re super sweet. If I wasn’t ordering online if shop here if for nothing else to see the employees and say hello.

Melissa Munster or bust. She’s the SM at this store and simply the best. She always offers assistance with a smile. This store has a really good energy and it’s not uncommon to see their associates dancing around and genuinely offering great customer service. They’re always ready to use their mobile device things to help you; potentially order it online or even check if it’s available in the area. There’s one associate, I think his name is Nate, who always offers great service. I’m not sure if he’s a manager or not. If he’s not, he should be. Quite frankly, this lululemon store is dope and definitely the store to go to in San Diego.

Picked up the Macleod Down Parka (Reflective), Surge & Palindro Jacket today. Superb experience and 1^st class accommodations by Melissa (SM) and the wonderful Anna (SA). You guys rock, not to mention the customer service, product knowledge & sense of urgency to get people going (thru fitting room/​POS) in this location that was PACKED, was the epitome of efficiency with a smile. Would I mind driving here vs the Forum? You better believe THIS is the location that is worth the drive! Highly, highly, highly recommended!

The visit to lulu started great. My boyfriend wanted to purchase two pairs of pants! This was his first time buying lulu. They did the fitting for his pants for the complimentary hemming, and all was fine.
Then as we were leaving the mall, they called us telling us that one pair of pants was unable to be hemmed. So we walked all the way back to lulu to get the refund since we decided that buying those lulu pants were only worth it if they were perfect (hemmed and all). This was mildly annoying, but things happen, I guess.
We bought the pants on the Wednesday before Christmas, so counting for the holiday, the schedule says that they should’ve been ready the next Monday. This lulu’s location isn’t exactly close, so we planned around picking these pants up on Tuesday. My boyfriend received no call about his pants on Monday and we’ve called the store to inquire ourselves, but each phone call goes to voicemail.
Unimpressed lulu. For any future shoppers, do yourself a favor and go to a different location. Or go online. You’ll probably get more reliable service if you do it yourself.

Update: the manager, Erin, reached out to me and was so helpful at adjusting the price. She put the difference on my card over the phone and apologized that it should never be difficult at honoring the tag price. What I thought was the best manager response was that she said the employees will be trained better on addressing this issue. Wow! That’s good managing. Thank you Erin, LULULEMON is lucky to have you.

I’m a big fan of Lululemon, I typically go to either the La Jolla or UTC store, but today I decided to go to the fashion valley location to see what kind of selection they offered. I was very pleased by the customer service that was granted to me as I entered the store; Evelyn was extremely helpful in guiding me to the style of clothes I was looking for. From my experience I encountered today with Evelyn, I will definitely be visiting this location more often. Highly recommended! :)

Every time I come into this store to «browse,» I always end up buying something. The apparel is high quality, though admittedly pricey. The vast majority of things I have purchased have been standing the test of time (and sweat) well.
I’ve never run into the bad customer service issues that other people have experienced. I’m always greeted on the way in and out, the employees manning the fitting rooms are polite, and I had an employee make a great recommendation on the type of pants I should get based on the activities in which I participate. I would also like to note, however, that I’m a fairly low key shopper and in general would like to be left to my own devices than approached repeatedly by the staff. I’ve also never gone in looking for a specific item, so I can’t really attest to the employees’ knowledge of the inventory.
So, in sum, Lululemon, please stop taking my money. K thanks.

The customer service at this store is awful.
I went in to find a specific item (Run All Day backpack) that I’ve been stalking on their website but the color I was wanting had since sold out online. I usually prefer shopping without «assistance» but after walking around the store a few times I couldn’t find the item I was looking for. A blonde chick approached me and asked if I needed any help — I asked for the item I was looking for by name and she interrupted me with «Sorry, everything we have is out on the floor.» I asked her if she knew if they *had it at all* it since I may have missed it out on the floor — «Uhh, I don’t know what that is. Dunno.» Ookay.
I offered to pull up to item on my phone (in a different color on the website) for her to see it, and she said «Well you can just order it online, right?». She asked some other d-​bag looking dude that worked there if he had any idea what I could possibly be talking about (lol.) and he said he knew what I was talking about, and they had it at one point, but it was sold out. Yay, an answer.
This store seems very clique-​ish and many times that I’ve gone in it seems like the employees are just socializing with the «regular» crowd of MILFs/​housewives that probably come in 3x a week, or just flirting with «attractive» male customers that come in.
I will continue to just shop Lululemon online.

I like the Lulu Lemon brand, the free hemming service, the friendly employees, and hope this location seems to have better stock than UTC. I do; however, have bad experiences to report with this store.
I came in on Sunday, about 20 minutes before closing and saw multiple pairs of the Ebb to Street Pants that I had purchased days just ago at a mark down of nearly $ 30. I decided to return the next day to return my full priced pant and buy a discounted pair. When I returned, I noticed that they were in process of moving the sale items around. I asked the sales associate, who appeared to be a manager or lead, where the pants were located m. She told me that she vaguely recalled seeing the pants and that they probably sold out. This would be believable, EXCEPT I did see several pair in multiple sizes just 20 minutes before closing the night before. Fast forward to about 2 or so weeks later, I return to the store for something else, only to see several pairs of the pants I was asking for… Only now it was too late to return my pants. I think the Manager knew I intended to purchase the pants at the lower price and return the pair I had, which is why she didn’t help me.
Furthermore, their product knowledge seems to be lacking. I was coerced into buying several Wild Tanks, as I was made to believe that they would no longer be making them after the summer and now is my last chance! They’re still making them. On the other hand, when I asked what happened to ALL of the What the Sport Singlet II’s, I wasn’t given a clear answer; but left hopeful there’d be more in stock. There isn’t a single one in store or online.

Unfortunately, like several other people here, I have received sub-​par service. Actually, scratch that; I have never received service. I have walked into this store in varied states of dress, at various times, and have never been greeted, let alone offered assistance of any kind. WTF.
I have been in customer service for 15 years and cannot imagine why anyone wouldn’t at least say «Hi» to a customer. It takes almost no effort.
Someone at the district level needs to get on this team and train them.

I’ve not even been in the store yet. This is for not answering the phone the 15 times I’ve called in the last 2 days with a simple yes or no question. What kind of business doesn’t even field calls. VERY POOR CUSTOMER SERVICE! Having been a retail manager for 10 years I know there is NO excuse for this. Especially at a retail location so challenging to get in and out of. Sorry Lulu. My money goes online or somewhere else. And if you’re a DM or RM of this location you might want to consider how many of these reviews are 1 stars and why…

I’ve recently got into yoga and got tired of using the loaner mats at the studio. Now, ive never shopped at lululemon before so I didn’t really know what to expect. I had one of the best shopping experiences ever! Melissa, the store manager, did a great job of making me feel comfortable and not out of place. Love you guys!

Not that 2 stars will ever deter a die hard Lulu enthusiast, but I thought it was at least worth sharing some insight. I’ve been to this location several times and I have yet to be impressed. The customer service is geared towards someone already geared up in Lululemon or who they think might be dropping some serious cash or who dresses «cute». Seriously, I was unhelped for 15 minutes and someone walks in the store who has a cute dress on and they are swarmed with attention. I don’t know if it’s ageism (not that I’m young and broke, but I perhaps look young (and broke)) or apparelism or physique — I’m sorry I don’t dress like I’m hitting the clubs when I head to my local mall. It just seems like I have to ask multiple times for any sort of service. I’ve had much better experiences at other locations (Hawaii and online included). It’s worth it to mention that both have received my business, while SD has failed to secure any of my money. And yeah, online definitely trumps my in person experiences in San Diego. My best experience was the guy (Cliffard? Sorry if I didn’t catch your name right), who maybe not knowingly, was awkwardly asking if I needed help while looking at swim suits. I’m picky and need some space in that department; I really don’t want to explain getting a larger size for tops… But yeah, at least he was the most helpful out of all the sales persons I encountered. At least he made a really great effort, if only he were cloned and present at all my visits and in all parts of the store.

It really saddens me that my first ever one-​star review is for a Lululemon shop.
Don’t get me wrong, i was OVERJOYED when i found out that i dont have to drive all the way up to La Jolla to get my hands on one of my most favoritest (i know this is grammatically incorrect) brands of clothing!
HOWEVER, the service here is ridic.
I came on a Saturday and was trying on clothes. At first the ladies were very helpful, knocking on my door to see if anything needs to be exchanged… So i took up on the girl’s offer and asked for a different size… i then proceeded to wait… first patiently, then awkwardly… then… i opened the door, had eye contact with the same lady who signaled me to me «i’ll be right with you.» So i closed the door, and proceeded to wait… all the while, listening to the same lady gossiping with her coworker
Ten minutes later, unsure of whether I should put my clothes on and just get the item myself… It hits me… This is the worst customer service I have ever ever had.
Ultimately, i was able to try out the new size, but with NO thanks to that lady.
And then looking for a break, I went to check out at the cashier counter. I asked for a second bag b/​c one of the items was a present, and the lady tried to SQUEEZE the item into a small bag… Seriously? are these coming out of your paycheck? (mind you, this was never been an issue at any of the other lululemon shops i’ve gone to)
In all honesty, if you’re looking for lululemon items, go to La Jolla or UTC, or just shop online.

More expensive than your average athletic clothing store. They’re overpriced, yes — but most of the time they’re worth your money.
I had pretty good customer service today, was greeted at the front by a happy employee and asked if I was looking for anything specific. I told her I was interested in a pair of wunder under tights, and she happily assisted me to another lady working in the back by the tights to help me (im guessing because she’s suppose to stay in the front& greet customers?). Anyways, She really educated me on the different types of wunder under tights they had and how they feel different, and the different fabrics such as luon, luxtreme, etc. I decided on the wunder under pants in Luon, all black — $ 82 which I thought was pretty damn expensive for black tights — but once I tried it on, MAN WAS IT A GAME CHANGER! I never thought wearing tights could feel this good!
Seriously, why haven’t I visited this store earlier!
Would I buy more items from this store? HECK YEAH! Their quality speaks for itself, honestly.
But probably once in a blue moon, because I am a college student + mom!

After getting lost attempting to find this place within Fashion Valley mall I found it. They have an emblem of an upside down U with curves like a Taurus sign. I was immediately welcomed by an employee upon my entrance. I found the rack I was looking for with ease. Even though the dressing room area was a bit busy I did not have to wait long. There was even a man/​woman chair for people who were not trying clothes on. The rooms were clean as well as the mirrors which is always a plus! I found the items I wished to purchase, also a plus. Walking up to the cashier I waited my turn when the dressing room girl advised me that I had forgotten my phone. Upon my arrival to be checked out she advised me of their policy. If the clothing rips at the seams or for some reason is torn or gets a hole in it, they will repair it for free with a two day turn around. How freaking awesome is that? She also gave me tips on how to wash and dry them. I spent more then I intended to. Knowing that sewing repairs are free? PRICELESS! Service here is amazing.
What an awesome shopping day.

I love shopping at Lululemon and this was my second time at this particular location. Generally speaking I love this location as it has much more inventory than the UTC location and is conveniently located to the other stores that I frequently shop at.
However, the customer service was very below par compared to other Lululemon locations that I’ve frequented in the past. The sales women were not very helpful in locating other colors and sizes and mostly chatted amongst themselves, and moreover they were not very friendly. In the future I will be returning to the UTC location as the people there are super friendly and helpful!

I agree with the reviews below. Its really hard to get help around the store and the workers are very rude. I was checking out the sports bra rack and a worker stepped in front of me without excusing herself to put a bra back on the rack. I looked at her and said, «excuse me.» She just looked at me and walked away. I will stick with the lululemon in Horton Plaza. The woman there are very nice and care about the people that walk into their store.