Steak Escape

Nothing like walking by a food spot, n being enticed by someone else’s food! Unfortunately, our food was less appetizing: Burger would have been better from a Carl’s Jr dollar menu, the «loaded» kiddie fries were cute, and my lemon pepper chicken wings took almost 20 min to overcook. I could see if teenagers worked here but these were grown men employed at the mall. Please don’t take your life choices out on us. :/

Order was incorrect and when I noticed there was tomato on my salad I said if it was mine I asked for no tomato please and he looked really irritated with me. I didn’t even end up eating to salad since it was just lettuce, croutons, meat, and dressing on my Cobb salad. It wasn’t worth eating since the meat was not flavorful and kind of a weird texture for chicken. Thai tea was OK but boba was hard.

Husband wife team, husband is very polite, friendly, he’s overseeing the cooks. The wife, not sure why he married her, she has a lot of negative energy, just not happy. Don’t know if its the path her life has taken her, or the location of her restaurant, but she makes it so hard to want to come back. The cooks are unhappy, they’re saying things about them in Spanish since the owners can’t speak Spanish, they’re just as confused as the layout of the restaurant. It took me 6 years to come back here, I think it’s going to take a little longer for a return trip.

I agree with the previous post. The cook has messed up my order numerous times. Their system is flawed. The patron should not have to hold the food order ticket because the cook constantly gets it wrong and then he gets mad at you for it! He doesn’t know the orders or the numbers. This just happened today and it’s a shame because I work at Horton Plaza. They could work on their customer service skills, too.

Never came in here before. Staff was polite. merchant ID:8 028 598 889, and my food was great. Thank you steak escape

Bad-​I ordered the Boneless buffalo bites. They were deep fried and then the cook squirted hot sauce over the top of them. He didn’t even shake or mix the chicken up so the sauce could evenly coat the chicken. Gross, I only ate three and threw the rest out. The cook/​cashier was not friendly the the other guy there was feeding his face right in front of me. I would not go back to this place!

This place was gross honestly I could have made the same thing at my house and better ! I ordered the loaded potato bowl and honestly I ate a couple bites a threw it out not to mention the guy who made it looked like she didn’t care what he was making never again will I ever eat at this place

I came in ordered a double steak burger and loaded fries with bacon and cheese whiz my friend my friend ordered mild wing. y double steak burger came out as a single and when I mentioned it was supposed to be a double both went all soup nazi on me and started yelling at me no a sigle. My cheese fries tasted like week old grease and my friends «MILD» WINGS ARE HOT EVEN TO ME AND I DO NOT MIND SPICY FOOD. SHE brought the wings back said they were to hot they went sup Nazi on her as well. So lunch cost 38 bucks and I wouldn’t feed any Of it to pigeons that want your food. Funny thing is after we got our food the pigeon knew enough to stay away from our food. NEVER NEVER NEVER AGAIN THE STAFF IS RUDE AND THAT’S THE NICEST THING I CAN SAY ABOUT STEAK ESCAPE

Stay away stay away & just go to Panda Express… Cashier took my order without explanation that I have to show the ticket to the cook, not just that he was eating in view of the guess… I don’t if it just me but that is not okay
Let’s start with food, I ordered there Philly cheesesteak and I was not impressed cause the cheese was not cheese whiz like it said
Skip this outlet

The food was bleh! It didn’t really have any taste to it! I got the cheesesteak sandwich and it was bland. The steak didn’t taste good and I couldn’t even taste the cheese. The cashier was rude not only to me and my friends but to the couple people in front of us and the person behind us. Their system is really messy and uncoordinated. Not to mention the cashier was eating while customers were waiting or their food. I am disappointed I chose this place over another burger place a couple doors down.

9 pm on Comic Con weekend snd the food was hot, fresh, and tasty. I wish we’d found this place sooner!

I’m dividing my review:
The owner deserves a damn 2 because his food prep system is a mess; the cashier ha D’s you your «ticket» and doesn’t say walk it down. The customer has to walk the order to the cook all the way to the right at the end of the display instead of having the cashier pass it down. I sat there and watched as it happened to 5 other customers! They paid, got their order ticket which is markered on a laminated paper and walked to get ketchup, napkins etc etc. It’s not until after they have gotten a seat do they realize that they themselves need to take the laminated paper to an actual cook. Plus most people cone here because they can get a beer and eat but the mess of the food prep ticket is costing them efficiency. The place is messy, unwiped tables food on the floor, food on the wooden edge next to the display, you’re supposed to get a tray with your food with the command to bring it back… I never received a tray so I ended up eating without one.
The cooks and food: they are the BEST part of the place the food is delicious and the cooks are aware of the jacked up system they do their best to roll with the punches that come their way. Some people seem to have difficulty understanding the cooks due to their pronunciation of the words but it’s understandable English is not their first language. GREAT FOOD AND COOKS! Thumbs down to the owner for not knowing how to get order out of his lazy cashier.

Clearly the management DOESNT care about Unilocal but I’ll review anyways.
Like others I wish I turned to help BEFORE purchasing. Expensive and what is this 1 cup of ketchup per person? How expensive is ketchup. Not very. Fries were good and freshly cut, sandwich (buffalo chicken) was ok at best. Wish I just stuck to Panda Express. And according to every other review stay away from the bread bowl I almost bought it but after reading the reviews I’m happier that I did not. Customer service was ok, I didn’t come at a very busy time so they weren’t very rude to me but maybe rushed me a bit.

I should’ve checked the reviews since I chose this over the 2 star burger place just a few stores down. Came in and couldn’t understand what I was looking at on the board. It pretty much had everything — steak, philly cheesesteak, buffalo chicken,…boba? Went through the very slow line for chicken wings and a philly cheesesteak burger. They didn’t include the chicken the first time around and when I went to the other side of the restaurant to pick it up, the owner tried to get me to order food again haha! The burger had no flavor, chicken wings were borderline undercooked and I’m just sad that a place like this which promises good food turned out so bad…

Ordered the clam chowder bread bowl, after the employee who was drooling noodles right at the front counter grunted at the other employee to take my order. Please take your lunch break in the back! Bread bowl was HARD AS A ROCK. Tearing apart/​chewing a kitchen sponge would have been easier. Not impressed.

So I ordered a broccoli cheese soup break bowl. The soup was cold and the bread was hard as a rock. It smelled foul and tasted like card board. Needless to say I had to buy another lunch elsewhere.

Not even half a star!
I go in to ask a few questions about their menu and the lady at the register, which I assume was the owner, had no idea or pretended to have no idea to understand me.
I asked for a chicken buffalo sandwich.
«Philly steak» she says ««No. Chicken philly. Do you make those?» I ask «yes steak» she says (in a thick accent) I again repeated to request chicken, «yes, Chicken» «Fries, drink?» «Just a drink» I replied. While waiting for my food the cook hands me fries I said «I didn’t order fries» he told me that I did. I didn’t. Anyway, as my sandwich is being prepared I noticed dark meat. I ask «is that chicken?» «No. Is steak» he says. I proceeded to tell him that I had asked for chicken.
I don’t eat red meat, I only eat poultry, otherwise I wouldn’t had made a big deal about it.
The cook was nice enough to make me what I actually wanted. It wasn’t all that great, not worth the $ 9.00. The chicken didn’t have much flavor, even with the 3 onions and mushrooms that they put in there.

Not the greatest place to eat at but you can’t really expect much since it is part of the food court. The owner can be rude. Also, it seems like everything is measured to the tee. I wish I would have taken a picture but by the condiments it said to please be reasonable to what we took (I.e. 1 ketchup= 1 person).
I got the cheddar and bacon fries. They were alright, nothing spectacular but they will fill you up and there is no need to get a sandwich or burger.

I really would love to give this place 0 stars, but it’s not possible. I really enjoy good food and loveeee to rave about good experiences, but this place was beyond disgusting. I ordered their signature steak burger, and when I got it, not only was it still bleeding, but it was not real meat. My girlfriend took it back to the man and politely asked if I could get something else. He cursed at her in spanish before throwing it out and making something else. I went over to make sure he did not spit in my food, and the cook kept saying «this bitch needs to move» in spanish, not knowing that I understood what he was saying. The employees were beyond rude, the food was just enough to give you food poisoning, and I would never go back. Please do not eat here. It really was that bad.

The 3 stars is for the food and employees. I like the food but the owner are rude and annoying therefore no stars for the owner.