Starbucks

No wonder Starbucks is getting sued… As shown on my photo I ordered a venti peach tea lemonade… Instead I got a venti hella ice, foam peach tea lemonade nearly filled to the top. I killed it in less than 5mins… (See next photo).
I was hoping to drink it as I waited for my car at Toyota… I haven’t arrived to my destination and I already killed it :(
Next time I’m asking for no ice and a cup of ice on the side. #savage lol jk.
I’m still thirsty.

Great people working at this Starbucks, especially Jon. Friendly, listened to my order to make sure it was right, toasted my sandwich perfectly.

Jessica, the store manager needs a refresher’s course in customer service. I don’t know how you acquired that position of being a store manager when you clearly have no management skills and lack the very basic foundation of retaining clientele which is «Customer Service».
When one f@*&$ up an order, logical and appropriate action would be to apologize for messing it up and forgetting to make it and not acknowledge the customer waiting for 15 – 20 minutes for a drink they ordered for pick up. Typically, when someone places an order for pickup, it is due to its convenient process, cutting wait time as they may b running late for work, gym or for whatever reasons they may have for wanting to utilize the «grab and go» process for their own personal preference. So you just made the customer wait 15 – 20 minutes because you messed up the order and failed to remake it. And had I not asked, I’d still be waiting for my grande latte til you may have noticed I’ve been standing there for the last hour, on top of that you have the audacity to throw in an attitude because I asked you to remake my order the way I placed it with no whip and extra shot, are you serious… Common courtesy, specially in the service industry, that when a paying customer makes a request for their drink, (last I checked, I believe you can still personalize drinks at Starbucks right?) that you at least acknowledge that you heard them and not just ignore them.
Furthermore, being of a higher position such as a «store manager», does not give you the power to belittle other employees below your title, you do not have the right to embarrass other employees in front of customers because they didn’t make a drink properly or their skills is a bit off. A great leader would wait til the store is not that busy, you pull the employee in the back or the employee lounge and constructively, speak to her about where she can improve her skills, then again you clearly do not possess any of those skills yourself so you probably wouldn’t know how to do that either… again, management skills workshop will definitely do you some good… and you’re welcome.
Kudos to you Jessica «the store manager» and starbucks of Falcon and Washington for employing a rude and unprofessional individual and most of all for providing the worst Starbucks service and loosing a local customer who now have to drive to little Italy for her latte.

Starbucks coffee
Address: 515 w. Washington st.
San Diego, CA, 92 103
Date: 7 December 2015
Very good experience. The Starbucks is located in the vons supermarket. They have different coffees but I got the freshly brewed coffee, very good choice. There is a lot of space in this Starbucks and several chairs and tables. The coffee is as usual very good. Service was also very friendly. I paid $ 2,05 for my coffee which was very cheap.
I would definitely return to this place because of the good coffee and I will also recommended it to my friends and family and tell them to go there in the future.

Nothing like coffee and grocery shopping in the morning. I’ve been here a few times and the staff is always nice. Sometimes the wait can a be a little long depending on how many people are on staff. Sometimes they only have one person working on drinks and register. I came in for a large order one time and they were very quick. They have a little seating area next to it, if up you want to take a quick break. No free wifi you’ll have to go down the street to an actual Starbucks location for free wifi.

This is a nice Starbucks. I was able to work in peace since there weren’t a lot of people rolling though this place. Quiet and convenient.

I am in San Diego, with a husband in the hospital… I walked to this location, when I presented my partner card the barista politely asked which Starbucks do you work for? I told her and why I was at this one… they immediately went above and beyond… this is why I am proud to be a partner of the best company in the world… thank you

Went there again today and the Mgr Portia was still working there and was very moody and rude to me again about a green tea refill and still claims that Starbucks doesn’t do refills for 50 cents. Unlike all of the other Starbucks in the city of San Diego? She talked down to me and told me that «we had talked about this before» along with other rude comments. I was so insulted that I called customer service who apologized to me and gave a $ 10.00 credit since I was a gold card member.
Nonetheless, I’m done with this location until Starbucks gets rid of this rude employee or sends her on her way one way or another. She is not mgr material what so ever!
It’s very sad because it’s a 5 star location with great google internet speed and all the rest of employee’s are very nice and even do refills for me when she is not there. go figure!
Now I’m at another Starbucks who charged me 50 cents for the green tea lemonade refill while writing this review! And they apologized for her attitude toward me too.

Great customer service and very helpful staff compared to some of the other Sbux I have frequented.

I often get my morning coffee at this particular Starbucks probably a few times a week. I always pop in and take it to go, however, I had a 9am meeting in Little Italy and since I was a little early I decided to sit and enjoy my coffee. I’ve always noticed the homeless littered along Washington st, but holy crap this Starbucks is quite unpleasant to sit and enjoy your coffee. I’ve always managed to bypass the panhandlers loitering outside. I can’t believe the staff allows such a nuisance. Geez…
Moving forward, I’ll never sit and enjoy my morning coffee here, but I’ll still come and get mine to go. The staff is prompt and always friendly. I love Starbucks so I can’t give anything less than 3 stars. Just keep an eye on who is showering in your bathrooms…

Disappearing Cheese!!! Came in today and got a coffee and Reduced Fat Turkey Bacon Sandwich. After a couple of bites I noticed that it had no cheese, which it’s supposed to, Swiss. I brought it to the attention of the staff only to be told, with attitude, that it «disappeared» when it was heated as she pointed at the imaginary goo that appeared to her to be what was left of the cheese. Wow, disappearing cheese! So I asked for another but they had all «disappeared» too. So I ordered another sandwich, minus the disappearing cheese.

Homeless Haven
My partner & I have been going here since it opened. We enjoyed having our morning pick-​me-​up every day, which averaged about $ 200/​month. We used to meet/​greet friends & neighbors to have an enjoyable start to the day.
For the past year, this Starbucks has become «bum-​central». The staff caters to the homeless & street-​people who wander in &
A) use the bathroom for their weekly bath,
B) fill up their personal cups with milk or cream,
C) re-​arrange items in the display case,
D) pan-​handle,
E) verbally pester paying customers,
F) fall fast asleep at an open table.
It appears the staff at this Starbucks has taken on some of these homeless as a personal project.
We & many of our friends no longer frequent this establishment.

I’ve been going to this location a couple times per day for many years.
Love that they know my drink, know me by name and are always super nice. Sometimes they see me coming and have my drink already waiting for me. Wow. Mission Hills Starbucks rules.

I dont like this location. It is small, they only have about 7tables, even less outlet if you are planning to take your computer to study or work. Very cold. Staff is ok, but it too friendly. wouldnt recommend it!

One of the more efficiently run places. No matter the length of the line they always seem to get you through the line quickly. Unfortunately every coffee I get during their busy times isn’t full. If I order a venti I expect it to be a vent I serving not a grande serving in a venti cup.

Pretty hit and miss at this location. Some
Staff are friendly but most are standoffish and give An uncomfortable vibe, especially when asking for something as little as light ice. Not very great customer service skills.

Best thing about this Starbucks is the parking in the back and the fact that it’s so darn close to Venissimo in case you want to grab some great cheese.
Call me cray-​cray, but can’t you almost always count on Starbucks to create a certain vibe regardless of where you are at? Boise or Bangkok, you’ll get Starbucks. That certainly has always been my experience with brick and mortar, stand alone Starbucks locations and this is the first one fly in the face of that — grocery stores and kiosks excluded.
The staff seemed out of step, forgetting to accept payment and lacking the pizazz (phony or not) that is sometimes annoying but greatly missed when not present. Everyone is here for business as usual, nothing more, nothing less and that’s made clear. Aside from that, you’ll find exactly what you get at any other Starbucks when it comes to quality. Chalk that one up to the sturdy standards and precise measuring that the great green gods up north have instilled in their loyal minions around the globe.

Great place to do some work at! Very clean and trendy and of course wifi! I was there right around lunch time and it wasn’t too busy… cool little patio area with about 5 – 6 tables if you want to enjoy some sun and get some fresh air. plenty 2hr parking right around the corner or metered parking right in front (don’t get a ticket!)

Bathroom kinda gross on 11÷25÷12. Dirty sink and Starbucks napkins in paper towel dispenser. Yuck. They fall apart on your wet hands.
Good caramel latte, nice staff. The bathroom thing is the one thing that stuck in my head though.

It was cold early Sunday morning so I had a hot chocolate and maple nut scone here. The service was good but I felt like they just wanted to serve and get a move on. I did not see a line behind me so that was kind of weird. I did bathe that morning so that could of not been it. Who knows. Anyways, I got my hot chocolate and sipped it down as I munched on my yummy scone.
The place is small for your average Starbucks so the seating inside was kinda cramped.