Staples the Office Superstore

I went in the next day and Catherine helped me with my order. She was so sweet and was very apologetic about my situation from the evening before. The cashier was super helpful as well. Thank you for turning my experience around.

This is a 5 star review for Georgina. I had the pleasure of meeting her yesterday and was so impressed with her superior customer service, I felt compelled to acknowledge her on Unilocal!She greeted everyone with a smile on her face and a pep in her step. Her happiness and courtesy made my visit to Staples an absolute pleasure. Keep up the great work!

This store has a manager that truly values customer service!
This evening I arrived in store with a peculiar transaction (return for an online PO), I personally had tried to return the items on my own with the Staple’s Customer Service line and got little help but mostly a ring around. Initially, because the transaction was so peculiar, it didn’t seem like i would be able to return my items, and was getting frustrated. Rudy however is attentive to what is going on in his store and quickly swooped in. You know what he said after to me? He apologized for the misinformation and service from the customer service line (which is No way his fault), Rudy refunded my money AND said he would take care of properly returning the products on his own time. WOW!
Thank you so, so, so very much, your values and passion are appreciated!

Went into the store to have a print job done, we had a flash drive with a PDF on it and needed 100 b & w copies of a nine page document done before the end of the day! We’re told that they were so backed up in printing that was not possible. When we asked if he knew another Staples that might not be so busy or if someone could call another store to find out if it could be done, we were told «NO»…great customer service.

They do not do same day printing on everything they advertise. The good stuff gets sent off elsewhere. Such as booklets, catalogs and proposals. So the turn arounds is at least a week for outsourcing the work. I would suggest going straight to another source rather than a middle man.

I came to the Mission Valley store to get an item I’d seen on their website where it said there were lots of the item in this store. When neither the staff person or supervisor (?) could find it, I became righteous, frustrated and crabby … I’d gotten myself confused and discovered while there that I was WRONG about the item! Both of them were cordial and helpful even with my bad attitude. I think the supervisor (?) was Jeannine. Customer service is a tough job in general, but I have to give extra credit to people who continue to be cordial and helpful when the customer is crabby… and WRONG! Thank you both!

Get it together Solana Beach Staples manager! The back-​to-​school season shouldn’t come as a surprise to you. You’re surrounded by schools with parents who have resources. Stay stocked. Replenish your shelves. Clean the place. AND FIX YOUR FLIPPIN’ HVAC! This isn’t a third world country. it’s Solana Beach. The poor employees are sweltering in 80-​plus weather with an air conditioner that «only works in the back.» And what’s with all the crap you sell in the kiosks at the front? It’s not Cracker Barrel. You’re an office store. Be the best office store you can be.

Their customer service and Easy Tech is almost as bad as another big box store in the area.
My recommendation is, as I did, if you desire customer service or repairs go to a locally owned computer repair store. Besides your hard earned money stays in San Diego.
I will never shop at this chain again, even if it is for a ream of computer printer paper.

Horrible customer service, basically non existent. Went there today to print something out of my email. No one, I mean NO ONE came over to assist me, I had to figure it out on my own how to go about print my document. There were sales associates on the floor, granted, one of them was helping people, the other, a woman, walked by me a few feet away, literally like 3 feet away and her eyes turned to me, but her head was facing straight, and you could tell her face was like «ugh i hope this customer DOES NOT ASK for my help», she had the «Don’t bug me» face… I am like THE CUSTOMER, I am the reason you have a job and put food on your totally disgusting face and attitude. This happened on 7÷24÷15 between 4:08 and 4:12 PM I serviced myself, Figured it out on my own cause NO ONE even came to help me, as other customers forming a queue in the shipping/​printing department. And the woman/​employee walked by them too NOT offering her assistance. TRULY BAD CUSTOMER SERVICE

I am reviewing the copy center in this review. I must say that I was not pleased. I am usually quick to dismiss most forms of bad service, as there are always bad days. Yet I feel like this store was just being downright lazy.
I came in to print a few documents, because I don’t have a printer at home. I went to a different Staples previously, and the lady at the desk promptly printed from my flash drive what I needed, with very friendly service.
At THIS Staples, I walk in to see a sign on the counter saying that the printing service is backed up for 8 hours, so it is self-​serve only. Now, I didn’t know that you could use a flash drive for self-​serve, so I went to the counter to ask for help. The lady told me that they were backed up and pointed at the self-​serve area and said to do it myself. I told her that I needed to use a file and she told me that I could do it at the self-​serve, in a manner as if I should have known that already and tried to make me feel dumb.
So I went over there, dismissing the comment as a miscommunication, still not bothered yet. As I am printing, I see that same lady and a bunch of other employees in the back chit chatting with some girl in a backpack, presumably a random friend that they know. All the while, a phone kept ringing and nobody came to answer. I didn’t see them doing any copy jobs at all, so I didn’t understand how they are backed up for 8 HOURS. All the while, someone kept stating on the intercom «Copy Center, please answer the phone». Finally, an employee from a different department came by and answered and helped that customer, but when she left, the same thing happened. The phone rang and nobody answered, and the intercom went on again telling them to answer.
Sadly, I have to go back here again because I need to print some more stuff, but I’m definitely not going to ask for any help from these lazy employees that they have here. It’s unfortunate because I am going here because the store is near where I live and the printing prices are not bad, so I don’t have time to look for another place to print at. Let’s just say that if you really need something printed for your business, go to a real professional, not these kids that they have that don’t want to do any work.

Not a big fan of this place but its convenient for its location. I had sent a color print job online and they printed it out in b&w, not the most detailed oriented employees. Also I went to get rung up and the systems were down and the person ringing me up was very ansy. I must have gone on a bad day.

I came in here to mail something out. When I first walked in I was immediately greeted by what looked like a store manager and he pointed me in the right direction. Great first impression, it all went downhill after that. When I arrived at the counter where the postal services are there were 3 women back a little further behind the counter all staring at me, but continuing their gossip. No one came to help me for what felt like 5 minutes. When someone finally came she asked me what I needed and I told her I wanted to mail some documents. She then proceeded to look in the computer and see that none of the shipping info was in there. Apparently the from and to address needs to be entered into the computer. All of this was written out on my envelope. I’m not sure if its protocol for them to enter it or for them to turn the computer and have you do it, but she had me do it and walked away. I have never had to enter that before usually the postal workers do that. She proceeded to the back and started chatting it up with her coworkers again. So once I finished I had to stand there and wait AGAIN for her to finish talking and come assist me. I then paid for it and was out of there. There was no one else waiting in line and I felt like I could have been in and out of there much quicker. Maybe next time I’ll just go to the post office.

Horrible customer service at Staples in Mission Valley. I go in and ask for a spiral bind that takes less than a minute and they tell me 48 hours because they have other jobs… Meanwhile two staff are shooting the breeze chatting… I said, oh you guys have too much business and are trying get people to go to your competitor… Ok i can do that, and i went down the street to FedEx Kinkos who welcomed me with a smile, knocked it out in less than a minute and asked me to please come again… And I will!
District manager and store manager made contact today and provided awesome service recovery… Awesome

The people were very disorganized and they announced someone who was waiting for customer service for the entire 30 minutes I was there; at max there was 5 customers so it wasn’t busy enough to have someone waiting that long.
Also, when I asked for assistance on looking for an item I saw online thee person just led me to the area and took less than a minute to look for the item (didn’t check stock) and then proceeded to say «just order it online» when I asked if he could check for me.

Not much can really be said about a corporate cash cow and this particular store, is no better or worse than any other ones that I’ve been in (customer service, products, etc).
It’s all about supply and demand and they make sure they provide you with retail pricing. There’s some stuff that may look to be a deal with an «in-​store only» or with some rebate stuff. But in reality, it’s just a ploy. They now got you to go inside the store where chances are, you’ll purchase some other stuff or just get you to purchase in bulk with that rebate, knowing very well that there’s plenty of people who either forget or are too lazy to redeem. Of course there’s an expiration date on those things. You won’t get your money back that easy. Nope, that red easy button doesn’t work in this case.
Most of us small businesses, work-​from-​home, non-​corporate folks are at their beckon call. It’s quite upsetting yet you best believe that when the printer runs out of ink or paper, or open up the cabinet and see that last stack of folders are down to just one, my behind goes in there and readily forks up that mula.
Vicious.

This review is for the Copy Center. Melissa was amazing and friendly while taking my order and Cat was OUTSTANDING, They knew exactly what I wanted and it was done in an reasonable amount of time. They definitely made the process as painless as possible. Thank you so much! I greatly appreciate you both!

I came to Staples three minutes from closing on a week night. And it was very nice of them to let me in anyways! They probably don’t want me spreading that all around the internet, but here goes…
I came in specifically for a magnifier for my daughter and a book stand for studying.
A staff member was gracious enough to help us find the magnifier and book stand. They had a perfect page sized magnifier, but no book stand. That’s ok! Finding a magnifier was big enough!
We managed to get out of there in a jiffy and didn’t hold up the store past closing time.
Thanks for the hospitality, Staples!

They make you give stars they should make you give negative stars. Came looking for a desk for my iMac. Walked no one said boo or hello. No one said anything till I set in a chair over by the desk by then it had been 30 mins looking at the desk and trying to find the price tags on them. Last time I will be in this wack store.

This is one of the better Staples I have visited in San Diego, and my complaints are few. The store seemed clean and well organized and the staff were helpful when approached, but the print center did seem understaffed and a bit more chaotic. I used one of the rental computers, which was overpriced in my opinion, considering the incredibly slow internet speed. If you’re going to charge by the minute, then at least upgrade your internet speed so it doesn’t end up costing people extra. As a result, I was charged more because it took me longer to finish my task.
Overall, great, but not excellent. If I was coming for any other office needs, I wouldn’t hesitate to come back here, just not to use their computer rentals. Actual score: 4.5÷5

My infrared mouse went kaput, and I was in the need of some double AA Duracell batteries, so I stopped in to see what they had. I first went to the are where all the moused were, and I picked up a small Logitech for around $ 20. (
) When I headed over to pick up some batteries, I was hopping to find them on sell. Unfortunately, they were not, but they were a descent price; an 8 pack for $ 8.99, (
) so I picked up a pack.
When I arrived at the cashier, there was a line, but after about 15 seconds, another employee quickly opened up another aisle and we were off! The service was friendly and cordial. I was asked if I found everything I was looking for and told to have a good day after the transaction.
Glad that they had what I needed and was able to get in and out without easily.