Sprinter Rentals

The two stars are based solely on cost. I have rented vans from this company three times in the past, and each time had a good experience. However this time the for the rental fee seems to have increased substantially. $ 1700 for 5 days, plus any extra mileage. For our trip this would be over $ 1800. Since I can get a ford econoline for less than $ 400 for SIX days, the cost delta just isn’t worth it. In the past I’ve been willing to pay a premium of almost 2x, but 4x is ridiculous. Count me as a lost customer unless costs can be kept competitive.

I’ve rented from this company 2 years in a row. Last year, the service was just ok but the van was great. This year, our entire experience was deplorable. This company has started to nickel-​dime every charge (even changing the credit card on file costs a $ 25 admin fee, which I was forced to change because their records incorrectly stated that the card they had ACTUALLY charged wasn’t on my account). From the start, we had serious maintenance issues with our van. The back seats were completely kicked in (broken plastic everywhere), and their were cigarette burns in the driver seat. I was wiling to overlook that, but then mechanical issues arose. The A/​C wouldn’t work (blew only hot air), the engine overheated (we stalled on the Bay Bridge), and the fan belt was in serious need of replacement. It was an overall dangerous situation. We had to be on the phone with them for hours explaining the severity of the situation, and finally they swapped out the vehicle (almost 8 hours after reporting the urgent problem). The van was not drivable (and they advised us not to drive the vehicle). Unfortunately, it was not replaced before we had to put our group in taxis to get to our next appointment (this was a planned trip with a rigid itinerary). They refused to adjust our fee or refund any of our money (or even to cover the taxi expense). When I inquired they immediately blamed us for dropping the van off late and in a different location (both of which would have been extra charges but had been cleared ahead of time with a contractor over the phone). I don’t know how to explain the depth of my frustration, other than I will certainly never use this company again.

Sprinter-​Rental has been very professional in coordinating our church youth groups needs. Those who helped with the contract were very courteous and were able to handle our special requests. In addition we appreciate there willingness to meet us with the van at the airport. We look forward to completing our arrangements with them, and would recommend them highly.
Pastor Paul Kirchner, Lihue Lutheran Church, Kauai, Hawaii

The sprinter-​rental company staff went above and beyond to accommodate my situation. I had to change my reservation to a different time at short notice. I thought for sure I would lose my deposit but the staff, especially Amanda and Doreen, along with manager, worked with me so that I can reuse the deposit for a different time.
Then entire team since the start of my reservation has always been patient and helpful. Even though I have not had a chance to use the rental yet, I really look forward to it. I have rented from different company in NJ before at a location more difficult for pick up and got an old van which was beat up and with a broken DVD player 2 years ago (it was the very beat up van used for long term road tour by Monkey’s broadway band) and told myself I would not rent from the other company again. Instead Sprinter-​rental company has all new vans from 2014 which was a delight to know.
I can’t speak for other locations but I do know if you need a rental in northern NJ, the service and and new line of vans alone make this company stand out. Plus the location of pick up of West orange is more convenient for me than picking up in NYC (I have done more research as I live in Morristown, NJ) this company’s service is top notch!

DO NOT waste your time. I attempted to book our rental over the phone, was told they needed to email a quote. I called the minute I received the quote only to find out they actually had no vehicles available. The manager told me the only option would be to pay $ 1000 additional to have a van delivered from Las Vegas to San Fran. Are you kidding! That’s more than the rental. She claims she doesn’t have a manager and that all decisions are hers and rudely ended the call. Wow!!!

Rented a beautiful Sprinter van for a 2 day motorcycle press event in Los Angeles. The LAX pickup/​drop off was flawless and convenient. These vans are amazing, and the Sprinter Rental team was helpful and efficient. I look forward to working with them for future events.

Sprinter Rentals went above and beyond on short notice to deliver a vehicle for a family road trip! With less than 1 week to go before our family road trip, my wife and I decided to rent a Sprinter from Sprinter Rentals. Their initial feedback was that all their vehicles were booked but Klaus (GM) called me shortly after our online inquiry and told me he would figure something out. He came through in a big way — delivered a brand new Sprinter straight from the dealership. He even accommodated our family by removing the 3^rd row for extra storage space.
Our experience was as good as it gets. The vehicle and service provided was truly exceptional. Thanks again Klaus for all the help!!!

This review is a bit dated but the experience I have had with this company was so horrendous and was not shocked to read the other reviews of lack of follow-​up and miscommunication, well, rather lack of communication.
I was promised a rental for pick up at the LAX parking lot in the morning, but when the driver got there, he could not find the vehicle. I called the office and the agent told me to look carefully because it was there. Hello, this vehicle is a high top and not very difficult to see as it stands taller than most vehicles. I called again and said that the vehicle was definitely not there and the driver was behind schedule because he went around the entire lot twice looking for something that was obviously not there. The agent would find out the situation and get back to me. She called me back to tell me the vehicle was at the San Diego location…
I was promised this van for pick up at 10 am to get to LAX to pick up VIP clientele and this was the specific vehicle that was promised and we had paid a non-​refundable deposit. She asked if I could go ahead and arrange for other means of transportation… If I had that option, why would I have made reservations with this company in the first place? I told her this is unexcusable and I needed that car now in L.A. She was going to bring up the car from San Diego to L. A…then typical traffic and then she finds out the car is overdue for maintenance. She will need to have the vehicle checked out because safety has now become an issue. After maintenance, she will need to have the vehicle detailed due to the appearance of the vehicle. OMG… it is now past 3pm and I tell them I needed this vehicle 5 hours ago. I am now transferred over to assistant manager and he tells me they would rather take the loss and cancel the reservation altogether because all this trouble was not worth a couple days’ rental costs. At this point, I am fuming and just tell them to find me a replacement of the exact same vehicle if that one cannot get up to L.A. He cannot find one and if I continue to pressure them about the reservation, they will just have the agent turn around and cancel the booking. Why am I being threatened when they took the booking and my money and not keeping up their end of the promise???
Long story short and 20 phone calls later, the vehicle gets to us at close to 10:30 pm (12 hours overdue) and they do me the favor of waiving the first day’s rental costs.
I find that their costs have increased significantly… and because they offer such outstanding customer service? I think not…

I wish I could review the actual Sprinter Vans, but unfortunately I can only review my experience trying to rent a Sprinter– because good luck ever getting one from them!
I work in the film industry, and I have had great experiences with many rental companies in the past. Unfortunately none of those companies had the vehicles I needed during the time period I needed them, so I had to resort to a google search.
comes up all over the place. Their website seems very legit and I requested a quote which I received via email in about an hour.
The quote however did not let me know if the van was available. When I called I spoke with Hugo, and he said that someone from «booking» would contact me once I proceeded with booking online. So I did. 3 hours later– no one had contacted me. I called again, and Hugo said he would let them know to contact me. Finally 2 hours later I received an email stating to call them to put down a credit card for a 20% deposit. When I called the number– they hung up on me. They hung up on me 12 times before even saying hello on the phone. When they didnt hang up on me– I got their voicemail after being on hold for 5 minutes at a time.
Eventually 6pm hit and their phone lines were closed. The next morning I started calling, and I finally got a hold of Doreen. She said «Oh, didnt I email you? We dont have any vans for your dates.» «No… you didnt email me.» Thanks for nothing.
By far the worst communication from a company I have ever experienced. It’s like they don’t want the business!

I called in for a quote and it was sent to me with the wrong dates and wrong vehicle. I decided just to fill it out online. It came back with an even higher base rate than what I received 10 minutes before. Which was about 150% of the advertised «range» on their website. I assume the «ranges» are just make-​believe numbers to get you to call.
There aren’t a lot of alternatives, so I asked questions about the price increase. I was sent a screenshot of the website where it said it may be more. Nice. I still tried to rent it (stupid on my part after all this…), and they said they were sold out. Thanks for wasting my time. Perhaps you should tell people that when you send a quote with the dates on it.
It’s too bad they aren’t more honest and better at communicating with customers. Hopefully somebody realizes that this is a big market that needs filling.

Adrienne at Sprinter Rentals was great during booking.
We rented a 12 passenger Sprinter Van for our CA trip which was waiting for us.
The whole deal was a great experience. We recommend this company to our
friends and most likely consider renting again in the future.

Sprinter broke down in the middle of nowhere. Mercedes dealer told me that the van was poorly maintained. Now rental company wants to charge me $ 600.00 more for the extra days. Dishonest!

I thought I would skip the rickety uhaul and rent something with some style for the same price. I excitedly called the national hotline for reservations and was talked out of a sale.
I wanted to pick up a vehicle in the evening and the operator sarcastically said «ummm okaaaay.» I was kind of taken back because I don’t let people speak to me that way. Then she said they don’t have vans ready the same day, but changed her response moments later explaining that there is an additional charge for same day reservations and it was about 100% more than the rate posted online.
Every inclination I had said not to do business with this place. At this point in the conversation I thanked her for the time and ended the call.
I wouldn’t recommend this business as a result of my experience.

Weird rental policy. I called to check availability and was told that holiday months have a 3 day minimum rental. There is no mention of that on their site. We were looking to rent 1 passenger van and 1 cargo van for 5 hours on a Wednesday in December. She didn’t even check if anything was available and just told me about their «holiday month policy.» I suppose they want to hold anything they have open for a longer term rental? Seems strange to turn down a guaranteed sale of $ 360 for a single day while hoping for someone to book something for $ 650 for 5 days in the next 3 weeks…

Whoever is in the reservations department of this business should be fired! These folks are literally turning away business. I tried to book a Sprinter van TWICE from them and I was promised a follow-​up email with the necessary forms to confirm the booking. And yet… the email never came. TWICE, my business was effectively turned away. I even called back to request the forms — and was again promised that the email would go out. Days passed. Nada. Nothing in my Spam folder either — they just never sent it! And I know their email system works because I successfully received a quote from them at the very beginning — just not the forms to book my reservation.
I’m not sure why you would run a business that actively TURNS AWAY willing and eager customers. I really wanted to book a Sprinter from you guys. And yet I got so fed up waiting on the email and calling over and over again that I went with a competitor. Put some accountability in your reservations department!

This company has been amazing!
Two days before CES we needed to get a Mercedes-​Benz Sprinter in Las Vegas and they were beyond helpful.
I had to keep changing requests back and forth from 2 days plus them driving the Sprinter to Vegas back to we will book it for 4 days and drive ourselves, back to oh can you please drive it out for us after all ending with me asking «yes please drive it out and have it there not by tomorrow, but 5:30pm today after all because my bosses changed their mind again»
They worked with me and made it all possible. Every single change. In the end, the car arrived on time with literally 6 hours notice of needing a car in Las Vegas that was parked in San Diego.
Every single person I spoke with was very nice, the Sprinter we got was in perfect condition, and I cannot complain about a single thing.
Thanks again for all the help. I would have really been in trouble had it not been for the great help and support! :)

I am a women in her 50’s, drive a Prius and am the most unlikely candidate to rent a cargo van, but I needed to help my brother move from San Diego to Los Angeles and hiring a moving company was too expensive. A friend told me about Sprinter Rentals. The Mercedes Benz Sprinter cargo vans are huge — large enought to stuff all the contents of a small apartment or house. Yet, they are easy to drive — just adjust the seat and mirrors and I was ready to go. In just a few minutes I was manuevering into small parking lot with more ease than expected. Since the vehicle runs on diesel, it is fuel efficient and I made the trip from SD to LA in less than one tank of gas (actually $ 63 worth of gas to be exact). If I needed to, I would use this company again and recommend it to friends and family.
Nicole was friendly, responsive and helpful. It is a small company, but they really deliver big service.

I rented a van from Sprinter Rentals for a month and we put on over 11,000 miles over the course of our U.S. tour! (Honor Society’s Rock The Red Kettle Tour)
The van perfectly suited our needs and performed very well, even while towing a dual axle trailer. The folks at Sprinter Rentals earned our business and it shows that they value their customers and aim for repeat business. Thanks so much for the excellent service!

I use Sprinter Rentals over a dozen times now as it is affordable option for our organization’s transportation needs. The vans are always clean and in good working order and staff accommodating. If you find yourself in need of a reliable van transportation company I would recommend using Sprinter Rentals.

I used Sprinter Rentals to take a group of college students to a conference in LA. It was a great experience. They worked with me to get the perfect van, and gave me a great price. The staff was helpful and courteous. I highly recommend Sprinter Rentals if you’re looking for some comfy travel vans.