Enterprise Rent-A-Car

Not sure what is going on with Lemon Grove Enterprise. I have been renting here for at least 20 years. Always has excellent customer service from the Reps however this does not seem to be important anymore. I will share my recent experience May 2016. I called to get rates and reserve a car the same way I usually reserve same questions. However when I asked the gentlemen about the 9.99 weekend special conversation got bad. first he refused to look for any cars available then told me the special was not a guaranty I said fine but could he check not sure what happened after that he was literally talking over me asked me same question at least 3 – 4 times. had to explain to him I was a customer looking for a rent a car and stated how long I have been coming there and asked for his name again then he changed his attitude. I had to hang up and call back got someone else who was a little better at least it was not an argument I reserved the car. However when I went to pick up car the rep was great provided excellent service when I picked up car and when I returned car excellent service. Not sure if that was call center that reserves the car or is it the actual office location, all I know that phone customer service left a sour taste.

I use to rent here a lot and was a regular. I travel constantly and this location is near my place off College Ave. With the new management there they refused to pick me up (first time) forcing me catch an Über there. I called an hour in advance to get picked up.
Then after my trip I asked if I can get a ride home 1.5 miles away and the manager told me he couldn’t give me a lift. Then after a discussion he arranged to drop me off. Disappointing.
Enterprise is my first choice for car rental, but will not go to this location anymore because of the new management.

Great customer service! Had a reservation at the Lemon Grove location and I can’t remember the names of the people who helped me, but I was very pleased. Luckily I had a family discount so the price was definitely something I liked Love that they only carry new cars and although they only had a few selections on the lot, they let my cousin and I choose. Car was very nice, rode smooth and was great on gas. I’d definitely recommend enterprise over any other car rental place!

Just throwing this out there. customers service is awesome!! the manager took very care of me .the act I rented had a loose bumper gave me a little trouble on my trip but nothing Walmart can’t fix haha. bottom of the bumper was damaged not my fault I swear haha. true story.well anyways she was very understanding and worked a very good deal with me and I’m very satisfied with the outcome. she made this customer happy and even gave me a free weekend .so thank you enterprise and thnx… sorry didn’t get her name .more like I forgot .haha definitely coming back.

Very friendly staff. took care of the me and the clients in the lobby as quickly as possible considering it looked like they were understaffed.

Small office, big on customer service. This was probably my most pleasant car rental experience. For a time I was renting cars rather frequently for business related trips. Although I haven’t had many bad experiences, stellar ones have been few and far between. This is one of those stellar ones. Enterprise picked me up from my residence. The driver was professional, cordial and punctual. The office experience was just as good. I was in and out in no time. I booked my rental online and I received a pre rental phone confirmation and a post rental call off appreciation and to gauge my experience. Kudos to the Lemon Grove location. This will be my «go to» location.

I had left my disabled plackard in the car when I return it and I called and the person said he was gunna get it out and when I got there he obviously didn’t. And when the other lady worker asked him he denied knowing what I said on the phone. But he had repeated what I said. Well the guy that washes the cars had it in his lil area. why didn’t he immediately turn it into the office when he was finished with washing the car I returned? He was in the office a couple times while the lady employee was trying to hunt it down. And to top it off I still haven’t gotten my deposit returned to my card. And the car passed inspection because the employee said so and that my deposit would be returned. And they rerented it.

Small location but very speedy. I did not originally pick up my vehicle from here however I returned it here. Customer service was impeccable. They stayed open another 10 mins for me because I got stuff in traffic.

SERVICE AND INTEGRITY THAT CAN’T BE BEAT
I DON’T OFTEN POST REVIEWS BUT, WHEN I DO, I ALWAYS GIVE 5 STARS. My tale of woe will be limited to a brief preface. I was in a terrifying crash earlier this month. Now I know what it feels like to be
t-​boned. I was told by the collision center that my vehicle might be a «total loss.» I was shaken up and my wife was not a happy camper.
I got a bus/​trolley pass and hoofed it for a few days until I realized that the insurance claim would likely take awhile. With a bad hip and 69 years under my belt, I realized that it was time to rent a car and get back to my routine until a final determination was made. That’s the bad news.
Actually, the collision was a blessing in disguise, at least with respect to the rental car company I chose. So, now, here’s the good news.
I had rented from ENTERPRISE a few times over many years, and was unequivocally pleased with the service each time. I was aware that the company had a yard on Broadway in Lemon Grove, not far from my home in Spring Valley. I checked out the company’s rates and vehicle availability online and then called to confirm pricing and schedule a time when ENTERPRISE could pick me up.
I was fortunate enough to speak with Cristian, an agent with impeccable manners, a deferential style of speech and an obvious, prideful enery that would make any employer proud. No hard salesmanship, just attentive listening and great patience! He quickly ascertained my needs, confirmed that a mid-​size vehicle would be appropriate and economical, and calculated the rental amount for the number of days that I wanted the vehicle. The weekly rate was more than fair and I looked forward to driving again.
Cris then arranged to pick me up at my home at a specific time. His presentation was all about service and he specified exactly which documents I needed to bring to his office.
At the appointed time, Cristian phoned and said he was sitting in front of my house. He was 15 minutes early and I told him that I needed a few more minutes to get ready to leave. He said «take your time, I don’t mind waiting.» I went outside to introduce myself and then finished my preparation for the trip to Lemon Grove to drop him off.
On the way, we talked about ENTERPRISE service values, my accident, his company’s standards and reputation, and a host of other things related to my background and his. We had some obvious commonality, and I found this man to be gracious, friendly and, most importantly, committed to his employer’s service protocols. Before I drove away in the rental vehicle, Cris inspected the car meticulously, presented insurance options and made sure that the vehicle had adequate fuel. He wished me well and I was on my way.
I rented a Nissan Sentra for a week and returned it at the specified time. The vehicle was reliable and had excellent features, but those positive aspects of the rental experience were relatively insignificant compared with the way I was treated when I returned the car to a gentleman named Mike, a manager I had not yet met.
NOW FOR THE MOST IMPORTANT GOOD NEWS. I spoke with Mike briefly about my experiences with ENTERPRISE over the years and my impression of the rental vehicle. I praised Cristian for all his admirable qualities and then mentioned that there were a couple of minor issues with the vehicle which I felt should be addressed immediately so that no other client was inconvenienced.
Mike instinctively trusted my mechanical knowledge and automotive background, and he assured me that he would make it a priority to service the vehicle before it was rented again. He thanked me profusely for my interest in and loyalty to his company. His sincerity and interest were palpable. He performed a quick inspection of the vehicle before we went to the office to conclude our business.
After processing my security deposit refund and expressing his appreciation for my lloyalty and patronage, he insisted on providing a ride home, since I had just purchased some heavy groceries at a nearby market, forgetting that I would not have a vehicle to drive home. He asked Cristian to make sure I got home safely. No accommodation was too much trouble for Mike. He unexpectedly honored my relationship with ENTERPRISE in every appropriate and ethical manner.
LONG STORY SHORT: ENTERPRISE has no competition, in my humble estimation. Its people perform at the highest level, giving clients respect, great value and every conceivable consideration.
Mike and Cristian burnished the reputation of their employer by lessening the burden of my adverse circumstances, treating me as if I were the only client on the docket for that week, and accepting my compliments with gratitude and humility. WHAT MORE COULD YOU POSSIBLY ASK FOR? ENTERPRISE is a gem of a company in an otherwise unremarkable industry. My vehicle has now been declared a «total loss,» so I needn’t tell you where I’ll be renting my next car.
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The worst experience ever, had a reservation for 9am
I got their at 10am and my car wasn’t ready she said it had to get cleaned the manager took my info and credit card and told me to sit and I’ll get my car in a min. 45mins past she was answering the phone and taking information from customers. I asked if I can just get the keys for my rental. But it was a «No» that car hasn’t got cleaned. I was very irritated and the Rude manager comes out and yells «Void the contract were not renting her a car!» So not only was it a waste of my time but got terrible customer service and no car. Don’t go to that place if you want a rental or beware to get rude customer service. The female manager is the worst person I’ve ever met in costumer service.

Enterprise Rent A Car in Lemon Grove continues to excel with great service, clean new vehicles and a staff that is friendly, courteous and knowledge and have found those qualities company wide. Thanks again and good job

I love this location. I got to reserve a car online a week before n they called for confirmation a day before I had to get the car. N once I got there it was fast n easy felt like I only was there for 10or 15 min. Sean was very friendly and a good help. Thank you for the experience and I would love to come and rent here again.
The price was very good too. Better than the other car rental I looked at. I am a happy camper n very happy customer. When i returned my car. There was help right away. N I was outta there in 15 min. I love it!

Very great place good customer service and the staff was respectful. Thoma was great visit him

Team was excellent. There was a small snag with the car not being ready, so a very small delay occurred. The team there worked quick to find a resolution and gave us a small discount to make things right. To me this made all the difference. Mistakes happen, but they made sure to get us whole again.
They treated my family nicely the whole time and followed up with phone calls to assure that we were taken care of. 5 stars all the way.

I’ve been contacted by the manager to «resolve» the situation, but since my booking has been over and done with. I am no longer interested in doing any business with this company. They didn’t seem to care about any resolution during the process so why now? Take my money and spend it on customer service remedial courses.

I like this enterprise. They are always very helpful. I haven’t had any problems with them at all. The transaction was very smooth and easy and everyone there was pleasant to work with. I made my reservation on line and went in with the confirmation number and they were able to get me into a vehicle right away. They always greet you right when you walk in and if they are helping someone at the counter they acknowledge that they will be with you shortly. When I returned my vehicle I was in and out and they even gave me a free half tank of gas! Thanks for your great customer service!

I love enterprise. I enjoy doing business with then and their customer service but this location just seems to small and not the best customer service. I had to have my car exchanged 3 times. 1^st they gave me an SUV when I needed a compact. After a week they had something in so I was able to trade it in. It killed my wallet with gas mileage. The 2^nd car was great with the exception of the check engine showing up all the time. Then I finally got my last and final car a Prius. That wasn’t so bad. 1^st electric car I used but took forever to get service and have a car available. No discounts were provided

First time at this enterprise location and I must say its small but it runs pretty good. Kofi and Joaquin were great and made my rental experience run smoothly. :)
While I was waiting for my car to be done getting washed a lady walked in with a bit of an attitude. She was causing a scene about how her car wasn’t ready and she had to time to wait. She was demanding more discount on her rental just because she had to wait ten minutes or so. I’m like can’t you see how hard these 3 employees are working. They were over booked and doing the best that they can with what they had to work with. Especially it was right before Christmas and any car rental will be super busy. Loved how Joaquin handled the situation and made everyone feel at ease after her huge childish scene.
Overall, great staff and excellent customer service. Thank you for a great experience picking up and dropping off my car rental.

I have had just the most terrible experience here. Go somewhere else!
My insurance had sent me here and through some misunderstand/​miscommunication between the two businesses I was stuck responsible for a $ 150 bill. That alone is annoying, but how it was handled was the appalling part.
The Manager called to let me know, I called back to say I wasn’t informed of any of these charges and refuse to pay and would return the car immediately. I was pretty cranky in my response, mainly because of stress that week but also with how his comments were a firm «You pay us now» style.
When I went in to discuss the issue I got a variety of bullying tactics that sales people are known to use. I got talked down too and any comment my husband made was completely ignored. I asked to reach a compromise to which the owner replied «What you’re saying is you’re trying to SCREW ME!» I repeated «I used the word ‘compromise’… not the same thing»
He refused to find any middle ground, stating the insurance rates were already drastically lowered, and how my rental being out lead to lost sales because the day before (a wednesday) they had a huge burst of people looking to rent cars… the lot was filled with cars, which he also pointed out saying that «luckily a bunch of people returned cars this very morning… but we lost money because none were here yesterday!» On a Wednesday. :/​
I pointed to my contract stating that his employee put no ‘return by’ date and said my insurance covered more days then they ended up covering. He made some confusing run around comments, drew lines on his copy of the contract and then when my husband asked to read it, he kept talking over him and walked casually to the shredder and put the paperwork in.
I ended up contacting both my insurance company and enterprise headquarters and both offered to cover 2 days of the 6. leaving me only paying $ 50 and a with a huge headache, all because the staff gave me incorrect information about my return date. The owner also spent a good amount of time trash talking my insurance company as being the main problem.
Headquarters heard my story and were so friendly about the situation — so I’ll use enterprise again. but I will NEVER use this location again. The owner here is argumentative, disrespectful and a full on liar (check out Honest S’s review. apparently I’m not the only one whose caught him lying)
Go elsewhere… really!

The guys there are great! I dropped my car off at the body shop and they picked me up and dropped me off there and when I called for them to pick me up they were there within 5 minutes! They are all super nice and so friendly there! I would definitely recommend them :-)