Sprint Store

This is for the corporate office even though this store is complete garbage too. I put my cell service on hold while im on deployment, and at the same time settled any remaining charges that i may have had before i left. My girlfriend just got a letter in the mail from a collection agency saying that i haven’t paid my last few bills. I never received any emails regarding this even though im enrolled in their paperless billing program. I also never received any letters in the mail saying i was late on payments. Im happy that i am deployed protecting these assholes that make just living a struggle. Definitely dropping this service as soon as i touch American soil. I’ll pay the little extra for MUCH better cell service and customer service.

This review is not so much for the store, but for the help/​lack there of from the corporate help line. Basically we have been trying to get a 750 $ bill resolved after returning a phone. After speaking on the phone with 4 different reps on 4 different occasions all of which made promises to call back and resolve the bill. None of which was done. Again we are on the phone for an hour + with no resolution. This company sucks and when the contract is up we are out. I wish someone who gives a damn about this company would contact me regarding the lack of professionalism.
This company deserves 0 stars

It seems like the staff is competent, but they are ALWAYS understaffed. If you plan on coming here, block 2 – 3 hours out of your day. They are literally worse than the dmv!!!

After more years than I care to claim with Verizon, we’d finally had enough. After much discussion and research, we decided that Sprint was the way to go.
It was tough, man. We’ve been with Verizon for a *really long* time. But, they never really treated us like we were valued customers, despite our tenure, and after our recent trip to Europe — in which they screwed the pooch pretty badly — our patience came to an end.
This is the closest Sprint store to us, and we walked in with high hopes early one Saturday morning. We were gearing up for another quick international trip, and were eager to get new service, new phones and several days getting used to both before leaving the country.
On first entrance, I was underwhelmed. The store seems a bit ratty — there are stains on the carpet and a lot of the display phones were missing. Plus, we were kind of greeted, but we didn’t actually get anyone asking if we needed help for a good five or so minutes.
But, once Nick came out to help us, everything flipped. He was helpful and super patient with one of us, who went in undecided as to which phone to buy (hint: it wasn’t me). He walked us through all the different plan options, and gave his honest opinion as to the devices we were considering. He didn’t push, he didn’t rush us. He gave my husband — I mean, us — the time to tinker and consider and ponder before finally closing the deal.
About the only other tick against was the attempted up-​sell at the end. We went in for phones, and he tried to sell us a bluetooth speaker that we neither needed or wanted. It wasn’t necessary, and it just ate up our time in the store.
Still, he helped us pick out accessories (well, the hubs, at least), and put the screen protectors on our phones for us, so we didn’t have to worry about fumbling with that at home.
I did appreciate his attentiveness and friendliness. And, so far, so good, as far as service with the phones go. They have a great international plan that allowed us to stay connected, which is way more than I can say for the Verizon plan. I’m a fan, all around, so far.

Got our bill. Luis added insurance to my bill even though I specifically said I did not want it. Extremely dishonest!!!

I can’t believe I finally had a great experience at a sprint store. I want to start by saying I only needed a minor issue fixed, and I was not there for a new account, upgrade, or anything like that, so the task was pretty simple. Still, the fact that it wasn’t a horrible visit is different than almost every other visit I’ve had to a sprint store.
Most, if not all, visits I make to Sprint result in either some random cholo or some muscle head acting like they have all sorts of deals they can hook me up with that I haven’t heard of yet to get a cheap tablet or something. Then they ultimately don’t know what they’re doing at all and it ends up taking 30 – 45 minutes just to get out of the store. Today was not like that whatsoever!!!
The parking lot had a ton of spaces. The girl greeted me at the door and began helping me right away. She knew what the issue was that I spoke of and fixed it right away. She even let me see the computer screen to make sure I saw all was set. I was in and out in less than 7 minutes. Hopefully my next visit is similar.

Store Manager has great benefits, always on vacation. Store supervisor told my wife she would take care of this. Sales staff takes advantage of customers with disabilities who don’t exactly understand all the fast talk.
Daughter «given complementary» LG told them she didn’t want the tablet. Reassured it was free. But they added a $ 30 data plan that she can’t afford. Discovered this new charge when she got home.
Store supervisor told my wife to have them return this morning and she would take care of them. NOT SO MUCH. To return the LG, daughter was told she must pay a $ 75 restocking fee.
Warning AVOID this store. Try Apple, Best Buys, Costco or anyplace but here. This SPRINT STORE staff can’t be trusted. Ben was who they dealt with.

Walked in around 745 and I could see that two of the employees were helping their customers. I walked around them for 15 whole minutes to see if they’ll be free any time soon. Not once did they acknowledge me, make an eye contact, or even bother to let me know that they will be closed at 8! A simple 5 seconds away from their customer would’ve saved me so much time and frustration. As some one who also works in retail, I found this rude, frustrating, and disrespectful.

I only gave them a one star because I couldn’t give them no start the service at this store is below sub par. There is a manager or lead consultant by the last name of Sanchez who is rude and not very helpful at all. We switched to sprint from Verizon because of the promotion of cutting our bill in half at the time they were also to cover all charges associated with the switch this came out to be not true. When we received a bill from Verizon for devices we immediately called Verizon to find out why we were told that we were still being billed for devices that were not returned so we called a customer service rep at the sprint corporate office. this service rep not only talk to me to try to help me handle it right there but also called me back the next morning to help make sure everything was facilitated easily I was told by this rep to come to our this location and they would take care of the problem which entailed them either giving us the money for the devices or the devices. we came into the location like instructed and was greeted by lead rep Sanchez home at this time contradicted what was told to us by customer service and went on to tell us we need to take care of the problem it wasn’t their fault. When we informed her of what customer service of the corporate office told us she went on to say they had no control over any corporate stores and did not know what they were talking about
I then proceeded to call a corporate store which entail gave us the same story that our first customer rep person told us and in addition told Ms. Sanchez she was to call Verizon on behalf of Sprint and get it taken care of at which time this person and customer service hung up Miss Sanchez was told by the customer service that she was to do this she did not instead she sat at the front desk joking with another rep. Because of sprints screwup we are now almost $ 1000.
If you’re thinking of switching companies from Verizon to Sprint just don’t and if you do decide to do this avoid the Rosecran location at all cost!
If you are looking for rude immature bad just awful customer service then the Rosecran sprint store is what you are looking for!!!
I was a long time customer of sprint before our family was stationed overseas. They use to be a great company! Now I can’t wait to leave them again! If I have to pay a little more for better customer service in store with Verizon then pay it!!’ Stay far away from this Store!!!

This sprint has very little phone stock. If there is a specific model you want, I would recommend going to the Mission Valley Sprint. The people here are nice and helpful but it doesn’t really matter if they don’t have the phone you want to upgrade to.

I wish I could give 0 stars for this store! They have messed up my account multiple times and forced me to pay extra unnecessary payments… Then when confronted took none of the fault and told me they could do nothing in the store to fix it. I like having sprint but please avoid this store at all cost!

I purchased a family plan for my husband and I. I went back for some additional help and Verena the sales associate helped me. She was so great and a pleasure to work with. Very knowledgable and eager to help. Thank you Verena for making my Sprint experience so positive.

Good company, TERRIBLE staff at Rosecrans Branch
I came in to have a faulty new phone looked at by the staff. The store closed at 9PM and I came in around 7:30 looking for some help. I went to the back desk where two employees were idly chitchatting with each other and explained the issue with my phone to them. Neither of them even offered to look at my phone and instead referred me to a customer service number. After i ensured them that I had already called the number and was told that I had to go to the store in person to have the issue resolved, they still insisted I call the sprint hotline.
I left the store, called the hotline but was told my the customer service rep on the other end that the store should have looked at the phone and they were the only ones who could provide a replacement. That was the last day I could opt for a new replacement device, now I am stuck with a faulty phone thanks to the two lazy guys behind the counter who refused to take a look at my phone like they should have.
Advice to the store: Learn and understand your own policies and don’t be too lazy to help out your own customers.

My entire complaint as posted on the BBB website
I started my service with Sprint less than a month ago and have had numerous problems. After having calls dropped and poor reception, after false information regarding my bills and rebate programs I have canceled my service. I was informed that I would be able to by off my account balance for breaking my contract with ATT through their limited time rebate promotion deal. As soon as I received my remaining balance from ATT I uploaded the document to Sprint. I spoke to a representative online about the process and after submitting for the rebate she stated it will be 45 days after using the service and then 10 – 12 weeks before I receive the Visa card to pay off ATT. My ATT bill was due in a week so this would send me overdue. I am a very responsible customer that always pays my bills on time so this was not an option. When telling Sprint I no longer wanted their service and asking Stacy transaction #54I709376266 if I would owe anything else for canceling the service with them she said I will not owe them anything. After calling numerous reps and telling them that I switched back to ATT and would like to use my Iphone they gave me codes to unlock it, they asked for my IMEI number which I gave to them. They gave me no information regarding the need to pay more for the phone or information on returning it to Sprint or that the phone won’t work. I spent 10 hours, spoke to at least 12 different people and finally went in to the Sprint store on Rosecrans where they told me I would owe them $ 700. I was irate to learn this information because it was never discussed with me before. They said there was no manager that I could speak to and that they couldn’t return the phone because it would «red flag» their business. Carlos at the store said he tells his customers everything, but his associate Tim informed me that «we forget» and if the customers don’t ask then we don’t tell. I thought I would have saved money switching to Sprint but have spend more time, money and energy then I ever thought possible. I would like my refund of $ 250 for the Iphone that is in perfect condition and returned in the box as purchased. I would like to dissolve myself completely from any future fees or service with Sprint. I would like them to be more informative to the general public on their leasing agreement as well as their misleading rebate program. I do not want another person to have to go through what I went through today.

I am a Sprint client for many years and I usually don’t wast my time writing reviews about products or services.
However, I had such a bad experience last Friday, I really have to take my Sunday «relaxing» time to write this. The costumer service of the Employees from Sprint locate at Point Loma 3550 Rosecrans Street San Diego, CA is the worst you could possible have. Starting from the manager called Dusting. What a horrible manager! I got there 5:15 with only 2 people in my front and I had to wait over 1 hour to talk with a representative about my small problem. For more than 1 hour waiting I could really observe how the costumer service works at that store. They had 4 employees working, however I could see the manage passing people that arrived after me, getting assistance first (I saw 2 guys). Where is the respect? I saw a black guy that was not using any identification card assisting a client, but looked like they were best friends, talking about restaurants, places to go in San Diego, College and a bunch of things completely unnecessary when there were 5 people in line waiting for almost 1 hour. They even looked at our face!!! They simply did not care, assisting really really slow, unreasonable!!! having full conversations with clients, and this including the manage. The guy that was suppose to give example of good customer service. I was there for two hour to activate my phone and during this two hours they were having full conversations about personal things with clients when a bunch of people were waiting!!! Please, sprints used to be fast and efficient. That’s all!!! when he store is not busy, you can have the conversation you want, talk about God, football, Mexican food, whatever! but when the store is busy give some respect!!! When I complained with the manager Dustin, he said I would be the next as the monitor was describing. However he passed other guy in my front. The same guy, a client, had to say «no, she can go first», so I could have my turn. There were a couple waiting after me, and poor couple, I saw 2 representatives (the manager and the black guy) going to the back of the sore and leaving them without assistance. It was the end of the day, and they were the last clients. Markques was the one to assist me, and I notice he and another guy with a beard were the only ones seemed professional. Markques was great, he was able to activate my phone. The bad thing is that was only after 40 min and he could not fix a data issue, he told me to return to the place where a purchased the phone to fix or replace my phone. However when I got there on the next day, my phone was fine. His information was not accurate and just wasted time driving. My friend just went to Point Loma, this Sat, and the guy there made a huge mistake over her account. I will never go back to Point Loma Sprint again. Incompetence.

I’ve been to this store twice and both times I’ve had great service. I had to go in this afternoon and Sean helped me out. I’m sure he saw how frustrated I was bc my iPhone wasn’t working after downloading the new iOS 8.1.2. He was patient with me and gave me my options. Long story short, I walked out with a new iPhone 6 plus a new plan that saves me money!!! Needless to say, I’m super happy with everything! Thank you Sean, great job!

I THOUGHT I would save money and switch from Verizon to Sprint. Biggest mistake and saving money by switching is a misnomer. Their cell coverage is so bad I couldn’t send texts or receive or send call IN THEIR STORE!!! Omg. I should have taken that as a sign. The wait time in the store is 20+ minutes min and to get WiFI you need to have someone in the store set up access. They won’t do that if they with someone. So many more stories about their rudeness and poor customer service but my phone was 30 days old and absolutely went berserk. No device and chirped every 5 secs. No one I called or takes to culd help me. Unless I wait 2 – 3 days to use insurance to get a new phone. So a 30 day phone was expected to have problems??? Really??? just an awful experience for the last 2 months. I walked out the door straight back to verizon. NEVER USE SPRINT!!!

I learned my lesson the very hard way. I thought using a company like sprint would save me a bit of money over Verizon. I switched to there company and it’s been a headache. The service is horrific I’m always losing cell signal, and it’s making it tough for me to keep in contact with my family.
I thought that they’d have the cell signals all figured out by now but I guess not. In some areas it works well, but you never know it’s completely unreliable.
Besides sprint in general the support at the store is not very helpful when I complain about these issue. s They seem to not care at all and actually come off as being very perturbed. Don’t come here, sprint is not a good company. Go for verizon where they actually care about the customer.

Stay away from sprint. Bad customer service, bad data (at least in pb san diego). The supervisor at the store just basically wanted us out of there. Didnt look at the bill we were showing him, didnt even care at all. Because we purchased the iphone6 through a corporate third party, not directly through sprint, he refused to answer any questions even though they were sprint related. I wanted to give sprint a chance i really did, but they dissapointed me on all fronts — customer service, poor data coverage, dropped calls, unable to keep their facts straight… It was an endless game of «he said she said» within their departments.

Last month, my fiancé and I decided we wanted new iPhones. Our two year contracts with Verizon were up, and we were looking to set up a cheaper family plan. Sprint’s unlimited plan appealed to us, and with the iPhone 6 just announced, we decided to visit our local Sprint store, on Rosecrans.
We were immediately greeted by Seroor, who introduced himself as a new manager. We told him that we both wanted iPhone 6s, and that we’d be willing to sign a two year contract to ensure that we would be able to preorder the phone the following Friday. Seroor responded with «No need, I got you. Just write your names and numbers down and I’ll make sure we have them for you on launch day.»
Naturally, I was skeptical. I told him about my previous experience with Verizon, and being made to wait after not being able to preorder a phone. He simply repeated himself: «Bro, I got you. I got you.» My fiancé is a far more trusting person than I am, and she convinced me to take his word. Now a month has gone by, and still no word from Seroor.
In the last month, I have called the Sprint on Rosecrans several times to speak with Seroor. Each time I was told he was busy, and that all I had to do was leave my name and number, and he would get back to me. Each time I did, yet have not gotten a response from him. If he could just contact me, like he said he would, and like I’ve given him several opportunities to do, I could at least chalk it up to iPhone craziness, and not poor customer service. As it stands now, I can only say that Sprint has bad customer service. That’s my own personal experience, and I sincerely hope they treat others better.