Shari’s Berries

Sent hubby a dozen of the swizzled berries and, well, they arrived melted and warm.
Spoke to Wayne at corporate. Not overly concerned or apologetic. And to top it off, can’t have a replacement sent until Wednesday. (5 days out
From when I called.) And mind you, I’m not getting anything for the trouble. Nothing off of my order or added to it. Just a replacement.
Giving 2 stars because our previous experiences have been pretty good. Packaging is pretty and berries have been tasty.

Ordered a dozen chocolate covered strawberries for my mom on Mothers Day. She loved them. They were huge. Arrived fresh and crisp on a hot day. I sent the caramel pretzel sampler today for Father’s Day. Big hit. Glad I found this place online.

Dont waste your time and money. First they only ship half of the order and then they give me a partial refund only, then a partial coupon credit which didn’t work, then when i called their customer service they say the credit is half the amount they told me in an email it would be and that they have to submit a request for another code. The customer service rep was ironically condescending and incompetent. She said «bat and vat are both words so do you mean B as in Boy?» Lol. Ive had the worst customer service experience with them ever.

It hurts me to write a bad review on this place right now. I remember once upon a time, the strawberries from here were so fat and juicy. They were the biggest, juiciest, and sweetest strawberries I have ever seen or tasted honestly.
Well today my husband had some chocolate covered strawberries delivered to the house as a surprise since I’m recovering from surgery and sadly they were very small (way smaller than usual) and were completely all melted and leaking through the box. My hands were all sticky from the moment I started opening the box. The ice pack that was in the box was completely hot and melted. I know it’s a hot day today but shouldn’t they be prepared days like this? I hate to put the blame all on Sheri’s. Maybe it had something to do with FedEx too I don’t know, but it was all bad :(

Net promoter score of zero. BBB should shut them down and health department should review their operational practices because based on the way the business is run, I am certain they are cutting corners on GMP (good manufacturing practices).
Same experience as others about Mother’s Day. I ordered cake truffles for my mom and received an email on Saturday night that they wouldn’t arrive until the following Tuesday. They «generously» offered to refund my expedited shipping fee (duh) and offered me a $ 10 coupon for the next time (yeah right). I called on Monday and spoke to customer service and explained that I understand operational difficulties happen but that I expected more from them. We agreed to refund the full amount. However, I found out later that they simply canceled the order… which doesn’t make sense considering they were supposed to arrive less than 24 hours after that call. I kept asking my mom «did you get my gift»?
You failed not only once but also twice. Net promoter score of zero.

Ordered for Mother’s Day one week before Mother’s Day. The order was supposed to be received May 5^th and it was received today may 12^th… Will never order from here again and I wouldn’t recommend this place to anyone. Very disappointed.

I received the chocolate dipped strawberries for Mother’s Day. They were delicious! Especially the white chocolate! They were shipped from CA to AZ and were cold when I opened the box! Great packaging including an ice pack.

What a bummer for those that had bad experiences. I ordered 1 dozen gourmet dipped strawberries for my mom for Mother’s Day (late) and they were delicious. Fresh, large berries, not melted, not smashed, just delicious. They did arrive a day late, but that’s the fault of FedEx as shari’s berries did send it out at 6am on the 9^th and the package made it as far as the town an hour away from me on the 10^th at 8pm (which was the scheduled delivery date). But to be fair, they berries did originate in CA and I live in NY. I was a little peeved that they were late, but I called to complain and they refunded the $ 17 delivery fee (and, yes, that is the standard fee!).
So, yeah, the delivery fee doesn’t need to be quite so high. And I did order the gourmet strawberries so I don’t know if that makes a difference in quality, but overall, I was pleased!

Epic Fail. Such a disappointment. Ordered Mother’s day gifts. We paid the premium price to have them delivered on Mother’s Day which was a $ 30 delivery fee! They emailed late Mother’s Day afternoon that they were refunding our $ 30 and notified that the order did not ship…
Great thanks for the $ 30 back but what about my mother… The order won’t be delivered until Tuesday? I can understand maybe Monday but Tuesday??? Great thanks a lot.
The customer service agent my husband talked to had a very heavy accent and was hard to understand. Very disappointed.
Never again!

This place is a disaster. Ordered Mothers Day gifts — which were clearly labeled Mothers Day special options — for all 3 mammas (mom, partner’s mom, stepmom) with a delivery date of the day BEFORE Mother’s Day to avoid the ridiculous fees for delivering on the actual day. None of the 3 arrived and when we called they said they’re now scheduled for delivery on Friday…5 days AFTER Mother’s Day. Seriously?
Also their customer service is a total shitshow. We spent more than an hour on the phone and for the first 30 minutes they couldn’t even FIND the orders, despite giving them all 3 order numbers, the email confirmation, and full names and addresses of all 3 recipients. When they finally did find the order, they then decided to take the approach of blaming US for selecting the incorrect date. Nice tactic. Why on earth would we order a «Full Dozen Gourmet Mothers Day Dipped Strawberries» order for 3 different women for a date several days after Mother’s Day? They did nothing to help the situation at all beyond offering free shipping for the later, non-Mother’s Day date.
If you look at the reviews here, their Twitter feed or the reviews on Google you’ll see the same #fail from this company over and over so it’s definitely not an isolated incident. They need to get their shit together or go out of business.
Do yourself, your mom & loved ones a favor and avoid this company at all costs. Not Mother approved.

I ordered a dozen fancy dipped strawberries for $ 35 total with a Groupon & shipping. Ordering online was easy, and they were delivered on time. They were still cold and intact, even after sitting outside in Arizona for almost 2 hours. The person that I sent them to said they were huge and delicious. Very happy with my experience.

The only reason for the 1 star is I cannot give 0 stars. Ordered a gift for my wife for mothers day, showed up melted. I’m sure UPS bears some of the burden, but maybe the company that charged me $ 16 for shipping could figure out packages coming to phoenix need to be delivered before noon, and not ride in a truck all day.
Waited almost 15 minutes on hold to tell them about the problem. Got an extremely rude, hard to understand employee. Told me the product I ordered couldn’t be re-​sent before mothers day. Didn’t offer an upgrade or apologize. Demanded my money back and I will NEVER use this service again. I should have checked Unilocal first to see their crappy stars.
Hey Shari… why not just come over and spit in my wife’s face the way you did her mother’s day gift? Dicks.

What point is a promotion or coupon if you end up ripping off customers with outrageous shipping charges???
Think I’ll take my business elsewhere!

Do I really have to leave one star? REALLY? Fine I will, but only because you are forcing me too. When you are able to actually place an order with them be warned, any change you attempt to make to the order after placing it will result in another $ 14.97 charge to your credit card. How did this happen? I ordered a nice basket of berries for my Mom for mothers day to be delivered either the Thursday or Friday before Mothers day, all was set. $ 14.97 is steep for delivery but whatever it’s my Mom and she loves these. A day later I Find out that my sister has surprised my Mom with a trip out of town over the weekend and she will not be home to receive the order. I think oh no big deal I can just change it, right? Wrong! I called Shari’s Berries call center, clearly not on U.S. soil, and am told that in order to change the date I have to provide them with a credit card number, I refuse and after some back and forth in broken English I am told the delivery will take place the Wednesday before and someone will call to discuss the problems I had.
The next morning, I have still not gotten any confirmation of the change so I log on to see the date has not been changed at all. I call again, no record of my long call the day before. After another LONG conversation in broken English I am told that they cannot change the date unless I provide them with a credit card number. I asked to speak with a supervisor and am told no. At this point I cancel this order and another order for my mother-​in-​law because you are NOT getting my money. Will my refunds be processed? Hopefully but I am not holding my breath. Buyers be warned here, they look for ANY excuse to charge you over and over. and over again. Brick and Mortar gift shopping here I come! I can get the same berries locally, and will from now on. Bye bye Shari’s Berries, you shall not see me again.

Sweet Surprise!
It’s always nice to have something delivered to you.
I received a sweet gift consisting of a variety of chocolate covered strawberries and chocolate dipped pretzels from one of my clients. I had never heard about this company before and the delivery caught me off guard.
The strawberries were giant, fresh and dipped to perfection — just the right amount of chocolate.
The pretzels were dipped in carmel then dipped in chocolate then rolled in different toppings.
I’m excited to place an order soon to share the smiles.

It’s strange to see such bad reviews for this place. My boyfriend ordered me cheesecakes and chocolate covered strawberries for Valentine’s Day. They were delivered to my work in a box that was perishable. I opened the box and there was a lot of foam pads and high tech ice packs to keep everything in cold temperature. Everything was wrapped nicely and nothing was damaged through shipment.
All of the strawberries were thickly coated in chocolate. My favorite was the chocolate covered strawberries with chocolate chips on them :) and if you like cheesecakes, you’ll definitely love them as well. I brought them home and stuck them in the freezer and they were delicious!
I’m not sure why everyone else had a bad experience :/

The roommate and I never do anything for Valentine’s Day. Why? Cuz he works every year. He used to send me Shari’s Berries every year, but that stopped a couple years back when I told him it was too hard to eat them all. To my surprise, he sent me two things this year! They arrived on Friday, February 12^th.
Prices below are what I found looking through their website. The macarons are now on sale for $ 24.99.
Full Dozen Valentine’s Strawberries ($ 39.98)
*4 Strawberries Dipped in Milk with White Swizzles
*4 Strawberries Dipped in Dark with Chocolate Chips
*4 Strawberries Dipped in White with Heart Sprinkles
Shari’s chocolate covered strawberries come with a thick hard shell. I liked the dark chocolate and white chocolate ones, but the milk chocolate ones were a little too sweet for me. (I don’t really like milk chocolate in general since it tends to be too sweet.) When eating, the hard chocolate shell tends to break off in pieces. I prefer a thinner coat of chocolate so the strawberry takes center stage.
12 Valentine’s Macarons from Dana’s Bakery ($ 39.99)
*3 Chocolate Cherry Macarons with Chocolate Ganache Filling
*3 Raspberry Macarons with Red, Pink & White Heart Quins
*3 Chocolate Covered Chocolate Molten Macarons with Pink Swizzles
*3 Strawberry Champagne Macarons with Gold Dust
I guess they’ve partnered with Dana’s Bakery in New York and started shipping macarons. My favorites were the raspberry and strawberry. The chocolate ones were a little too much for me. I love lighter flavors. The macarons are denser as they’re made for transport and storing in the fridge. Because of that, they’re cakier and a little mushy inside. They do have a nice chew and the filling, good flavor. The fruit flavored ones weren’t overly sweet.
My delivery came in two shipments, so I hope they didn’t charge the roommate two shipping fees. I got the box of macarons first around 11:45am. The strawberries came later, around 1:15pm. Both came shipped in a protective insulated box with an ice pack.
Nice option for some Valentine’s Day sweets. I do adore chocolate covered strawberries and macarons. Shari’s Berries does a pretty good job making chocolate covered strawberries that will last through the delivery process. Just keep in mind, their version has a thicker chocolate shell.

Bought flowers and chocolate dipped strawberries for my wife for valentines day. Came on time but looks like crap. Chocolates smudged and melted. Flowers decapitated like a terrorist beheading. I don’t know whether to be feel angry or stupid for spending so much money for strawberries and flower. i could of probably picked and hand delivered myself for ¹⁄₃ the cost.
***Update***
So i changed the review to 4 stars from 1 due to the willingness the company was willing to make things right. Shari’s berry sent out another package, this time was much better. If only the first time it arrived as it did this time would have been 5 stars.

My coworkers are the sweetest!
Came home the other day and to my surprise there were 2 boxes waiting outside the front door. I had heard of Shari’s Berries before but never tried it till now. Inside the boxes were chocolate dipped strawberries and cookies celebrating our baby boy due in March: D How sweet!
Everything was packed neatly. The strawberries came with an ice pack (which you can reuse again) and was wrapped with lots of foam, so everything stayed in tact. Consume the strawberries by two days after you receive them, they start to get soggy after that. Also refrigerate your strawberries. The cookies are adorable and came individually wrapped. Perfect for sharing. Flavor wise, it was all tasty. What a wonderful surprise that made me feel so special.
Super grateful for the thoughtful gift from some such sweet gals: Hugs:

We received a delivery gift box of Shari’s Berries cookies. The parcel was received in good condition and the contents were undamaged. Each cookie was individually shrink wrapped to help with freshness. I managed to snap a photo, but not before our little Cookie Monster took a few treats from the box.
The website described them as hand-​decorated honey vanilla cookies. They look like gingerbread, but the taste and texture reminded me of Grandma’s® brand iced molasses soft cookies I would sometimes get from the school vending machine. They’re cute cookies, even the safety pin ones that look phallic.
Shari’s cookies are packaged in a rectangular box, tied up neatly in a ribbon with a bow and inside another shipping box. My cat really appreciates the new cardboard cat traps and box beds to scratch at and snuggle in.
Thank you for the sweet cookies and disposable cat diversions!