Godiva Chocolatier

Amazing strawberry covered chocolate. The staff is very friendly too, especially Adi was a sweetheart! If you come here, you will be taken care of. All the reccomondations were good as well!

Start your new year off right with a visit to the NEW Godiva store (now upstairs instead of downstairs!). I came to this store just 6 days after they opened and came out impressed with their above and beyond customer service.
There is not much to say about Godiva chocolate because you know the quality is amazing as soon as you try a piece. Right now, they have a huge Valentine’s Day promotion– with lots of heart chocolate boxes (just like the ones you see in those old school cartoons!) and even chocolate pops in the shapes of spheres and hearts. In the corner, not to be missed, is the Chinese New Year monkey shaped chocolates. Though it is a bit pricey, I think those chocolates are worth a try: the monkey shaped chocolates are very aesthetically pleasing, and the tea flavor profile in certain truffles in the collection is absolutealy delicious!
So– about the customer service: I saw the heart shaped chocolate pops and wanted to bring them back to my folks at home since they were pretty unique for what the store had to offer. I wanted to get the hearts and the spheres, but they wouldn’t fit in a nice box– like the prepackaged spheres. After asking a few workers at the store, Wanda came over to help me out– letting me know that the heart shaped pops were MARIZIPAN pops (almond and honey!) and not chocolate, and offering me an alternate packaging to make sure everything worked out and fit nicely in one box. The way she packaged it was so beautiful, as each pop got it’s own seal and bow, and I ended up saving two dollars on buying the 6 pop package.
Will I be coming back? For a gift that is sure to impress, you betcha!

Friendly workers. They gave me a sample right away and it was delicious. They pointed out their specials and sale chocolate right away and pretty much left me along unless I had a question after that. The cashier who rang me up gave me extra bags and tissue paper and even made sure to remind me what I needed to get their free gift card promotion. Walked out spending that much on chocolate?! That’s all from customer service.

Great service from the staff, especially Wyatt. Can’t wait to go back and get another chocolate soft serve cone, they are amazingly good !

The most testy chocolate in the world! I love especially the chocolate strawberry :) love it!!!

I was a fun of Godiva, but a few months ago i stopped having chocolate unfortunately. Anyway, I was back today for a gift and even though I did not try the chocolate, I decide to review it because of the fantastic service!
I wanted a chocolate rose for a 7 years old girl, but they did not have any. However, they the staff helped me make something very nice up for her with lolipops, amazing!
The store was clean, nice and the chocolates I know are fantastic, even if I did not try any today

I love chocolate! This is my go to place whenever I have to buy a gift for someone on a special occasion. Nice little shop at UTC. Staff is usually friendly and they often offer you some free samples. I should buy more for me than I do to others, huh!

I love godiva chocolate. I know it is pretty expensive, but I usually go for their deals. Don’t forget to get a godiva card. If you spend 10 $ you can get 1 free piece a month! Really worth it as well as a special surprise for your birthday :)!
Happy Chocolate eating!

Hello Celiac and Gluten Free friends! Waynes the store manager actually knows his stuff. The store owner (Christine?) is also gluten free. Godiva has generally not taken a stand on identifying their products as GF or not. Not a problem at this Godiva location. Ask for Wayne and he’ll know what in the store is gluten free or not. Bonus — they have Godiva chocolate softserve ice cream from an Italian– made machine.

I love Godiva, but there is a manager lady there who is kind of awful and I dread when she is around. I shouldn’t be dreading going into a chocolate shop. So many bad experiences with her: treats you like a criminal, yells at her associates when customers are in the store, yells at you… I don’t know why she is the manager there. Then, there are some new associates who she is training to be just as rude and abrasive as her. The last time I was there, she’d left a new associate all by himself who had locked himself out of both cash registers and so no one could buy anything until she got back, whenever that would be. That’s pretty much the last time I’ll be going there. So, although I love buying Godiva and UTC is so close to my work and home, I’d rather just go to the gelato shop in UTC for my ice cream, and I’d rather go to Barnes & Noble to buy my boxes of truffles. Way to lose business, whoever owns this store.

5 Stars for certain! Yes the chocolate is amazing, we ordered a few truffles. If I could give more stars I would because of their new employee Tyler. He was such a sweet young man. He welcomed us, made us feel special and made great suggestions. He even sliced our truffles so we could share them?
If the chocolate was horrid, I would go back because Tyler made us feel so special! Thank you Tyler! You may be a new employee but if you had not shared that information we would have thought you had worked there for years!
Go see Tyler in UTC! He will make you smile with his sweet disposition and leave you wanting more with the fabulous chocolates!
PS the champagne truffles are incredible!

The manager changed the account so we had to start all over again after coming there for many many years. She was doing us a great favor by giving us a 10% discount on current purchases even though it was our birthday. Not a good manager. Not doing the company any justice. She needs to be replaced. We may or may not come back again. Or will go to Friars road where those folks are really nice.

Attention Email Club Members: No more free piece of chocolate once a month. Godiva now requires you to spend at least $ 20.
I went in to grab my complimentary piece last month (March) and was informed by the lady at the counter that they were changing their policy.
Honestly, she said it in such a snotty manner that I felt compelled to closely check the fine print on my next email from Godiva. Yup, it’s there. Oh well, it was delicious while it lasted.
I’ve taken myself off of the emailing list. And I’ll guess I’ll go there if I need chocolate covered strawberries (or just dip my own).
Godiva– you’re making a big mistake. I had completely stopped going to your stores for years until I subscribed to the email list. I went there for the free chocolate but always ended up buying something else. And Christmas? I bought more than I’d ever bought at Godiva. Now? I’ll be going to See’s —- where they always give a free sample without ever even asking for my email address.
Meh.

Hands down, the best chocolates. I love dark chocolate and no other «chocolatier» compares to Godiva.
I signed up for the monthly rewards and love to walk over there and pick up my free monthly chocolate. I always pick up an extra dark chocolate truffle while I’m there too.
The customer service at Godiva is exceptional and I had a friend who worked there, so I know that as a company, they are extremely diligent about cleanliness, delivering a great product, and making the customer leave with a smile on his or her face. The company model works — they do a great job.
If they ever tell you to try their newest product that they have sitting on the counter, splurge a little and try it. Its worth the price and it really is delicious. When I went to Godiva once, they insisted that I buy and try this freshly made chocolate «bar», if you will, topped with caramel and peanuts. I got milk chocolate for the babe and dark chocolate for me. WOW. So good. I dream about those things.
Moral of the story: If you want to buy your significant other that you LOVE something that she will LOVE, go with Godiva.

I have to say being a chocoholic, I have tried many times to find good chocolate here, definitely not on a value basis… but at least tasty if its going to be so expensive…
I usually have the raspberry/​blueberry/​blackberry freashly made chocolate shaped cupcake for $ 4.50 (large bite sized) i think today was the last time, Im glad Im writing this to serve me as a reminder that this is just overpriced chocolate — and it does not compare to a marzipan from Sees candy or a Chuau chocolate.

Godiva is currently having a sale on chocolate bars, 3 for $ 10, so I stopped in to pick some up. Since I’m a member of their club (sign up online), I was able to pick a free chocolate truffle and was also offered a sample of some other chocolate. The woman who rung me up was very friendly and quick with my transaction. No tax either!
I definitely recommend signing up for their club so you can get a free piece of chocolate every month. And it isn’t awkward at all to go in and just ask for your chocolate without purchasing anything. They look you up in the system and then you get to choose what you want.

I love coming by once a month for my free piece of chocolate! There is a big display case to choose from and you never know when there will be a new flavor. You have to join their rewards club to get your free piece. The staff here is very nice and sometimes they will walk up to you and offer you a sample. They have been quite helpful when I couldn’t decide what to buy for other people.
The quality of the chocolate is excellent. The flavors are so much better than what you get from a Hershey’s bar or other supermarket chocolate.
Shopping tip:
Come here after a big holiday like Halloween as you can usually get a great deal on chocolate specially packaged for the holiday. :-)

This past visit was awesome. For my birthday, Godiva gave me a $ 10 gift certificate to use on a purchase over $ 10, so naturally I drop by and look around. They gave me a salted caramel cashew bark to try and oh em gee, it was amazingly delicious. Salty and sweet, it was a really tasty combination. $ 12 worth and with my $ 10 gift certificate, I paid 2 bucks for a good amount of chocolate. Since I’m part of their Godiva club, I also went in there to get a free piece of chocolate for the month. They were nice and I’ve never really had any problems with their service and their chocolate is yummy.

I bought 4 Godiva sets for the new year in value of $ 150 and I got 2 gift cards in value of $ 20. :) Nice. I don’t know if it is relate to the holiday season or not but their service was bad and not welcoming.
I got back yesterday to try their dipped strawberry chocolate. I was so good but pricey.6 for $ 12.
Eventually, my friends loved their surprise and I loved my free desert :)

I love godiva, but the service I received today was atrocious.
If you don’t like your job, bad economy or not, then quit! A candy store isn’t the hardest job in the world, and if you can’t find joy in serving it then move on! Godiva has the best chain chocolates in opinion, but it was marred by the customer service of someone who has the attitude of a dmv worker. I’ll grab my truffles from another location going forward.