Planned Parenthood Mira Mesa

If I could give this place zero stars I would. They had me waiting over an hour just to see someone then when I finally saw someone they put in a prescription for me that couldn’t even get filled as it was not under my insurance according to the pharmacy. I tried calling Planned Parenthood as instructed by my clinician and they couldn’t bother with helping get my prescription through regardless of knowing that I have pcos

Everyone here is amazing! This was my first time here and of course I was extremely nervous but as time went on everyone there made me feel so comfortable! I will definitely be coming back to this location!

This review is for the great customer service I had from one of the check in ladies, she’s Hispanic and is almost always at the front every time I walk in. She has black hair, I wish I got her name :(she’s always smiling at all the patients that come in, let’s be real now, no one knows what’s going on in the waiting room or what to expect during the appointment therefore a simple smile or how are you can brighten anyone’s day :) I never had a bad experience here within the number of times I been here. I have witnessed some patients that are rude to the people at the front desk, and the ladies in the front are able to keep it professional with a smile on their face! Kill them with kindness :) I never had a hard time receiving services from them either. Some people need to realize quality health care doesn’t come quick and being patient is a virtue at this place :) I love andie the most! She explains everything clearly to me

The employees and volunteers at Planned always take such good care of me and I love them for it! they’re all very sweet and helpful and have so much helpful information.

Wow. I’ve had some pretty awful experiences at planned parenthood at other locations and now i have confidence in their services. Very helpful, no judgement and had some comedic moments. Thanks guys!

Andy and Bella are so sweet and yet very understanding. Bella called to ask to change my appointment and I advised her the inconvenience and actually made my appointment an earlier time which was easier for me, she was very understanding. As for Andy she help remove my Implanon and eas so easy going, as well as very informative of my choices of birth control and a way to help me with taking my Implanon out. I love the team in Mira Mesa they are so sweet.

This location is usually my first choice to make an appointment. For how small their clinic is, they’re efficient. I’m usually out of there in less than 1 hr.

An awesome clinic to go to and amazing people work there mainly Bella. Shes very kind and respectful dont believe everything you read here because some people are very rude to these nurses even calling them rude names when they are trying to do there best. I recommend going to this clinic.

WORST CLINIC THERE IS. Every time I come here I get horrible, mean, and uninviting service. Bella the Mexican girl who works at the front desk is very mean and does not care about the patients. I have never had a good experience here. I want to call management. Bella is horrible.

Planned Parenthood has served me professionally for about the past 8 years and they’ve always been professional! Everyone that works there is very polite, helpful, and respectful. I’d definitely recommend anyone who needs their services to check it out!

The receptionist was so rude, snappy, & inpatient! I came in at 1245p for a 1p appointment to pick up birth control. It is now 130p & 6 people were called ahead of me to be seen. I do not understand why but the receptionist kept on changing my appointment from 1p to 110p to 140p. Why? & when I asked her why this was happening, she snapped at me. I am currently still waiting & all I need is birth control (which they just hand to you)!
The staff has always been nice but I have never experience such rude customer service or a ridiculous wait before! Honestly, that girl needs a new job because she does not belong in healthcare with that attitude.

Made an appt and get there 20 minutes early. I notice the entire waiting room is filled and there were no open seats. The receptionist tells me there’s a two hour wait. I ask her what the point is of making an appt if I’m gonna have to wait two hours. She tells me they’re short staffed.
To me this is unprofessional, also she tells me they’re trying to get everyone in and out as fast as they can. There I question the quality of their service if they’re just trying to get people in and out at the clients expense.
Fortunately I did not wait a ridiculous two hour wait, not even forty minutes actually. Their estimate was way off and even when I asked what she honestly thought if I wanted to leave for an hour and come back she simply told me they would be closed and I would lose my spot. Unhelpful, basically.
To my surprise the MA was very friendly, efficient and made me feel it was worth coming to this location. Thank you, Estella!

Please come in to get the care that you need!!!
Dr. Joan was the most warm, welcoming, personable and beyond caring doctor I’ve ever had the pleasure of having take care of me. This beautiful soul, listened to me babble nervously as she kindly removed implanon from my arm. Estela super down to earth, awesome, and understanding! Maria, ever so sweet and kind, all together they really made my experience such a positive and pleasant one!
Out of all of the Planned Parenthoods I’ve been to, this one feels the least like a sterile hospital when you’re waiting in their tiny waiting room. The nurses and doctors here are so very friendly and informative! I’m happy to call this location my new home!

I love this place, they are seriously the best. Everyone is soo friendly, amazing customer service. They are quick and efficient. I had a 1:20 appointment and I was in and out in 30 min.

By far the most friendly staff I have ever encountered in a doctors office. Very positive environment.

They are always so friendly and they also make me feel comfortable here without judgement. I oddly like this place haha. Great service!

I literally just walked out of my appointment and decided to write a review before leaving the parking lot. This clinic was fantastic… it was my first visit to a PP in CA, and everyone was exceptionally friendly. My appointment was at 8:30am and only lasted half an hour from checkin to checkout. 8:30 is when they actually open, so I arrived a few minutes before the door was unlocked.
The clinic itself is in a building where multiple medical offices surround a courtyard, and it’s on the second floor.
My only suggestion is this: make an appointment ahead of time, and if you can manage it, make it for 8:30am (or as soon as they open). When I walked out at 9, the waiting room was already completely packed; it’s a very busy clinic. If you do make it for 8:30, arrive ~5 minutes early… the door may be locked for a few minutes, but they definitely make back-​to-​back appointments; if you wind up late, you could end up waiting longer than expected. You’ll need a photo ID, insurance info (if you have it), and in my case, $ 20 for the copay.

Been going for about two years and the service is great. At this clinic, it is by appointment with few exceptions I’ve seen. The staff is very knowledgeable and courteous. I always show up early, but don’t really mind the wait. They get you in and out of the office pretty quick.

Who really wants to write about their junk on Unilocal?
I’ve been coming here off and on since 1997. It’s been a few years since I’ve been here last and there’s been a lot of changes made here for the better.
Typically you hear the word clinic and you think of white walls, weird smells, stale furniture & carpet. Firstly the interior has changed. No more nasty carpet but sleek dark hardwood floors, new chairs, flat screen television, inside the examination rooms-​tranquil ceiling light panel, I pad tablet replaced the dark bulky box questionnaire at the check out window. The place is coming along and looking NICE.
I made an appointment few days ago for in the morning. I’m always early with appointments. Arrived early, filled out some paper work & was seen ON TIME. Before in the past I’d need to wait an additional half hour… 45 minutes. Not today!
The front desk was all smiles, really helpful and friendly. (I wish i could remember their names! Sorry!)
Amber was very professional, friendly and although few personal questions were asked, not once did I feel uncomfortable.
Usually at this point– After all questions have been asked and answered. I’m sent back into the waiting room as they prep a room for me. More waiting.
Not today! Escorted straight back to my room. What’s nice is that I didn’t see all the crazy labeled bottles laid out on a cold silver slab, but placed in a cloth covered wicker basket. I know I know, but it’s the details. Who doesn’t look around the room while they wait for their ob/​ygn?
There was light music playing (+) and a much needed distraction while I’m getting prodded round. part of ceiling had a tranquil landscape pattern, so while on my back I had something else to distract me.
And last but not least Joan was very professional, sweet and FAST. I didn’t feel any discomfort during my examinations.
Discomfort during and after has always been an issue with me and would always need a pain killer for after. Not with Joan.
FYI ladies, speculums come in different sizes!
With Joan, I felt at total ease. Not only did she know what she was doing, but put in consideration with my feelings asking if I was OK.
The Mira Mesa staff were all very pleasant to be around, very professional and overall easy to talk with.

I came in for birth control pills, I don’t have health insurance and I don’t really need to go to a huge hospital like Kaiser to get my contraceptives.
BUT. I had a really good experience with this staff, and they were all very professional. The only thing that I didn’t really prefer was the way that I was spoken to at the front desk. They pretty much just book your appointments, let you know what paperwork to fill out, and that’s it. They don’t smile much at you, it just feels like they’re there just for a job. (Regardless if they’re wearing scrubs or not.) The wait time was a little long, but I didn’t really mind, I wasn’t in a hurry. But you DO have to make an appointment first if there isn’t an emergency with you.
I loved having Andi! Andi is short for Andrea, I’m pretty sure. That’s what one of the other employees told me. (I feel so bad! I didn’t get her name, but she’s really sweet, she’s the Asian one, and she’s super young, and she was the one who took my urine test.) ANYWAYS. Andi was super awesome, I had questions about the other forms of birth control because I was curious, and I wanted to know if the other ones were as comfortable and/​or simple as the regular pill. She was really good about answering my questions, and she was very thorough, and made sure that I understood everything about the other forms of birth control. 5 stars for Andi!
The young Asian woman I mentioned earlier even talked me into taking an oral HIV test. (I WAS NEGATIVE, SO IT’S FINE.) But they just got in these cool swabs where they just rub it on your gums, and you wait 20 minutes, and you get your results.
Overall, it was a really good place to be, it’s definitely improved since the last time I was here a year ago. I recommend it! I don’t know about the other branches in El Cajon or Escondido, but the Mira Mesa one is real nice.