Planet Fitness – San Diego – University Ave

Nice clean gym for the price of 20 bucks with free classes and plenty of parking. The sales staff was very informative and got set up in less than 5 minutes. Great deal for 20 bucks.

Came here for the first time last night. The gym was packed at 10pm! This gym is way too small for the amount of machines they have. Very friendly workers.
My biggest complaint is the A/​C. It was burning hot! Like I had to go outside to get some fresh air. The drinking fountain water is warm too!
That is an absolute no for a gym. PF please fix!!!

I call and ask about annual charge and I want to cancel the membership. I told the guy that it is only few months and I only let my friend borrowed the card to sign up. They keep charging and tell me to physically come there to cancel. Even if I canceled it and it is only few months, I cannot get half refund for the annual fee. These places are noway near or same par with other fitness places in terms of service. I would never come here.

Pretty irritated with the «manager» Jordan.
Called to ask questions about cancelling my membership and she clearly didn’t know what she was talking about, even stated that she would need to ask someone. I called back at a later time to ask what I needed in order to cancel my membership and the girl that answered told me that I had to cancel it at the Planet Fitness I opened the account at. My concern is that the associate I spoke to could answer my question without hesitation, why couldn’t the manager? The manager also hung up on me when I had initially called and didn’t ask me if there was anything else she could do for me, or thanks for calling, have a good day. So, I made my trip out to Arizona and went to the location I opened the account at only to be informed I could have canceled at ANY LOCATION NATIONWIDE! I am absolutely astounded at the service provided by this location and will not be returning to Planet Fitness in San Diego because of it. I only wish to share my story so that you may educate your employees on your policies and customer service.

Just your regular gym in the neighborhood!
Planet Fitness has always been great. Love this location. Everything is brand new and clean — I hope it stays this way. The locker rooms are very nice and they always have great channels on the TVs. Have never had any issues with other patrons or employees. And anyway, you CANNOT beat the price.

Usually, this place has been a good place to get a quick workout with a lot of fuss and without breaking the bank. Unfortunately, it seems like the place is getting more and more crowded.
On a past visit, the water fountain didn’t work. It’s not their fault, things break. However, if that happens, do the decent thing and give the less than 10 people in the gym a 25 cent bottle of water. Water is a necessity.
These things make me wonder how far downhill the gym will go now that it’s had a little time to wear off that new facility feel. Lots of people taxing the place and this is not a place where customer service is part of the business plan. Almost all of the staff has been nice (minus one guy), but its not in their business model to do things like provide water or keep things well maintained to keep customers happy.
Just be aware that you’re signing up a 12 month commitment (if you choose the membership) for a bare bones gym facility that may or may not be maintained well in the future.

Woohoo! 101 check ins! I’m like a boss ass muscle dude now, right?
Not really but I definitely feel much healthier and leaner than I did 101 gym visits ago. I think the best part about becoming somebody who works out or goes to the gym regularly is the new relationship you make with your body. Not to say me and my body have the best relationship but I certainly know it much better than before.
Once again I’ll let you know this place is very inexpensive. 10 or 20 dollar a month plans. Easy place to get on your feet. And the staff here has made me feel very welcome over the last few months. Thanks PF.

This by far has to be one of my worst gym Experience ever! What they have there is really good equipment. I’ll give them that. But the whole customer service is just straight trash. They are always giving you the whole run around when it comes to money or payments. I only wanted one person in charge of my account now there is 4 other employees manipulating with it and messing up my payment method! How would you guys feel if you had changed your black card membership to the standard membership, and was still getting charged $ 20 when they told you several times that I was paying for the standard membership. I’m about to go in there and pay what ever I owe and cancel it and go back to 24hr.

Have moved from the area and tried to cancel my service after paying for 3 months and having no visits. During a call to the location was told to send a letter requesting to cancel. Letter was sent, yet I was still charged. When I called to address the issue, I was told the letter needed to be certified mail so they have to sign for it. How much mail could this place receive that they can’t identify a letter that says CANCELLATION NOTICE OPEN IMMEDIATELY. So they of course say they never received the letter and also because of the plan that I selected there is also a «buyout fee» if not open for 1 year. This buyout fee I was not informed about, however the associate I spoke with assured me I was INFORMED at least 3 times. Was she there when I signed up?
Unbelievable.

This gyms pizza and bagels are extremely hostile to people with severe food allergies. Gyms should be a place for everyone to safely work out. People should be able to work out without worrying about having to go to the ER because someone was eating pizza at the gym…

Nice for a quick workout.
Can’t wait for the one in Euclid to open so that this location gets a bit less crowded in the evenings.

Been going to PF for a month now. So far I love it and don’t have much to complain about. 20 bucks a month for gym access and tanning! I was paying 100 before just for tanning so this is saving me tons of money.
Also this is a very very clean gym! So far it dosent stink like other bigger gyms. The only thing that makes me mad about this place is while your on the treadmill or elliptical staff will come around and clean the Machine you are on. Give me a little space and don’t get into my bubble!!! Clean around your guest! Not while there trying to run and you end up in the way!

Do not believe a thing they tell you.
When I signed up, I was guaranteed I could cancel at any time without repercussions due to being military. I went into the club today to cancel due to A) We are being relocated and B) I am in a complicated pregnancy and cannot work out. They would not let me cancel without paying a fee. They stated to BE CONSIDERED for a fee waiver I needed to provide our orders. Considered as in not a guarantee. NOW anyone with a military background will know that to get actual paper orders available can take A LONG time, during which I am still paying a monthly subscription? Getting ready for a move and dealing with pregnancy I do not have time to be yanked around by these people.
I asked to speak to a manager — they stated they could get in trouble. Well GOOD! You should be held accountable for lying to gain members and the horrible customer service provided. Needless to say they would NOT put me in touch with a manager.
DON’T come here. You will be promised anything to get you to join but their follow through it pitiful.

I am so happy I joined Planet Fitness. I have passed several of their locations and always wondered about the gym. The staff members were so helpful. They gave us all the information needed to make a decision to join. The cost was reasonable as low as $ 10.00 a month with no contract. The gym was clean and all the equipment is a nice shade of purple. They don’t have child care, a pool and sauna or basketball courts. They do have tanning rooms, massage beds and massage chairs. The ladies locker rooms are amazing plenty of lockers, private showers etc. They offer various classes at different times of the day focusing on abs, legs, cardio etc. giving you instruction on how to use the equipment to reach your goals. Staff members are always available to assist you and its open ²⁴⁄₇ and when you sign up you get a free t-​shirt.

*******NOT FAMILY FRIENDLY******
I was turned away tonight at the door because I brought my 10 y/​o daughter to the gym with me. I know I’m a new member, but I missed the «Don’t Bring Yo Damn Kids Here» sign in orientation.
As a single parent, PF’s University Ave. location was conveniently located near my house, and as a non-​Bill Gates family member, it was the right price for my budget. I don’t think my situation is that unique. I know plenty of parents in my situation. Why does your business not incorporate the entire family? Why does Planet Fitness hate kids?
Tonight PF failed in helping me in making an impression on my daughter on the importance of staying fit. I offered to pay any additional costs for bringing a guest in, however, kids under 13 are not welcome.
I am firing Planet Fitness tomorrow as my place of fitness.

I now wish there was a ZERO or negative (yes this means minus) star option for this dump. Staff here told me 2X since my initial review that they would have my address taken off their junk advertisement mailing list when I called telling them to do it. Actually I asked VERY DAMN kindly. Toward the end of the summer I called the marketing company that sends their crap to our mailboxes requesting that they STOP sending it to me. Before Thanksgiving I called their marketing company again with them apologizing for the inconvenience. Again PF and Spectrum, who they continue to have «advertise» for them, continue to fill my mailbox with their crap asking for money when they knew months ago I WON’T join because this club sucks ass MANY times after they told me they would cease.
Obviously the ownership + management REFUSE to simply f*k off since they know there is NO health club chain worse than theirs. Why they continue to dream about getting my money when it would actually be burdensome for me to have something of theirs is beyond me. Previously I wrote about why this is the worst health club chain I know of. Obviously I feel worse about them now.
Mark Mastrov, who owns the 24 Hour Fitness + Crunch franchise corporations, owns Planet Fitness under the same corporate group. He should close this PF location, change the club concept, or replace it with one of his clubs he has planned better with it. F*k Mastrov + the club management here for refusing to simply f*k off without any effort to compensate me while continuing to increase + escalate it knowing their own crap for what it is. I hate this place + want NOthing to do with it. Please simply F*K OFF NOW!

I was excited to see a new location in San Diego after starting a membership back in the Bay Area. It’s located a little past the Joan Kroc center so it’s kind of hidden. When I walked in I was immediately excited on how new and clean everything looked. Coming in at 10pm it wasn’t crowded at all.
When I went to the locker room everything looked super fancy and the lockers already had a high tech lock on them so you don’t need to lug around a padlock. The lockers are very clean and spacious. I was a little confused on how to use them so accidentally locked my stuff in without putting in a new combination.
When I went outside I noticed there were various rooms that were labeled, rooms for abs/​legs and there was even a stretching room. The stretching room was kind of small because there wasn’t a lot of space to use the mats and I was looking for the stretch training machines but found them in the ab room. I’m glad they have the typical spray and paper towels all around but I wish they had hand sanitizer as well. :(
There’s plenty of machines but if you’re looking to lift you might have to wait awhile because there’s not too much room/​machines. There’s also the infamous lunk alarm which will go off if you grunt or drop weights loudly. I’m glad there’s a bunch of cardio machines and even a stair master machine! The employee who helped me out with my locker was really helpful and patient too especially since I forgot what locker I put my stuff in and he ended up opening all of them.
Overall, new and clean and I can’t wait for them to open more locations in San Diego!

I think this gym is fabulous. It is always clean, has down-​to-​earth/​helpful workers, and has plenty of cardio and weight machines. It does not have cardio classes (remember, it is $ 10/​month for the basic membership), but has tons of other classes. If I had to change anything, I’d ask the gym to get sanitary wipes instead of paper towels and spray (it really does not work well with the equipment). Besides that, the showers, lockers, and bathrooms are new and great. I love it there!
**Also, I LOVE the no low-​cut tank top policy (you can CERTAINLY wear normal tank tops, just not the ones that are basically a napkin with strings attached). I LOVE the «no grunting» policy as well. I hate going to gyms just to hear people grunting, throwing weights, and showing off. This gym is not for someone who is a pro weight-​lifter. I also love the «no judge» policy. It keeps ME in check as well.

If you are looking for a quick workout and no crowd this is the spot. It’s a place to get a light full body workout. A lot of basic exercises. No barbells for full body work outs.
Comparable to a Chuze fitness
The location is alright if you live near the college area.
Pros: no crowd, 24 hours, cheap, clean, group workouts, no contract, lots of parking, TONS of CARDIO
Cons: no barbells, a little bit on the smaller size, not the best area

So far, great gym. I use it almost every day. I have to get regular massages from their massage beds because of the work I do (nursing, which strains my back). And I’ve discovered that I can reduce the water usage in my house by regularly taking showers here. It may take more time, but in the end, it will be worth it. All the regular workout stuff is here that I need. I have yet to try the 30-​minute mixed workout that was apparently all the rage on The Biggest Loser, but I have time. Maybe tomorrow when I have the day off.
The girl who sold me on the Black Card membership, Jordan, turns out to be the CLUB MANAGER when I thought she was just part of membership services or something. Blew my mind.