Picketfence Design, Inc.

Because there are too many people involved in the process, and because there is no one overseeing the project, it took them two years (you read it right. TWO YEARS) to fix our floor. We didn’t choose this company. It was through our insurance.

I had a slab leak last summer and had to redo my tile. Janel Miller made tile selection easy and the staff was great when my family and I were there. Picketfence sent over Rene Valdez and his crew to do the demo and install. They were clean, courteous and made me feel at ease even answering all my questions about tile and caring for it. WOW!!! Rene and David did an awesome job with our home taking care not to damage anything and also leaving our home looking spectacular. We were really impressed with the work they did. Unfortunately we had a fire 3 – 4 months later and without hesitation I asked Picketfence to come back and redo our tile floors! Brian Ganster helped us pick out new carpet and the same tile we had previously. Both Brian and Angie Hoye were very pleasant to work with and easy to talk to. Thankfully Picketfence sent Rene and David back again to work on our house again. It looked just as awesome as the first time Rene and David came to do the install if not better! And with the new carpet installed we could not be any happier with the work they have done for us! Our flooring is beautiful to look at and feels great on our feet! Thanks Rene Valdez and David for your hard work! I will always refer friends and family that need flooring done to Picketfence!

Picketfence Design Inc & DuChateau flooring is a joke, my sister bought a model home that has this flooring in it. While it looks gorgeous after about 8 weeks of being there it started splintering, she could never clean the floors with anything because what ever type of rag or mop would leave behind little pieces behind where the wood was coming up. She called the builders McMillin who ultimately referred her to Eric at picket fence flooring who referred her to the manufacturer DuChateau floors. After this run around a man named John Beloa San Diego’s rep for DuChateau sent out two men to sand all of the rough areas? Meanwhile she gets a wood chip from the floor that impales her toe, (see picture below). The two men that were sent out to sand the areas come and retrieve my sister from the couch a half an hour into the job. Both of them declare that there’s way too many areas that need to be sanded and that she would not be satisfied with the outcome because the stain will never be the same color of what they have. We looked at the spot he’d already done and agreed (see picture below). He also stated in front of myself, my brother in law and sister not to tell John Beloa that he said that because he was afraid they wouldn’t use him again. He went back and said my sister stopped them which was a LIE. I’m so disgusted with their substandard way of rectifying a situation.

If no stars was an option, it would be fitting. Picket Fence was the builders choice and definitely not ours. After three months our hardwood floors began to separate and after three visits from their fixers, they ripped out the entire floor and stated a defective product. Upon clearing the wood and moisture barrier, it was found that they did not level the slab and spent a day sanding down the high spots and adding self-​leveler to the low spots. We lived with concrete floors for a week and a half before the new flooring arrived and when the new flooring was laid there was a chipped plank, multiple wholes in the drywall from replacing the quarter-​round and several scratches in my brand new stainless fridge. The worst part is upon the owner coming out and seeing the damages he was unapologetic and stated that «fixing the scratches in your fridge is going to cost me alot of money».
We had been very patient with all of the issues with the flooring and all that we asked was for them to fix the problem.
Would not recommend this company to anyone.

Great product line and fantastic customer service!

Picket Fence Design was the flooring company our builder required us to go to. Their pricing on wood and tile flooring was very expensive. Due to the inability to have the home close without flooring we elected to have them lay the tile areas and the wood in the master, kitchen and family room and put the standard cheap carpet throughout the rest of the house to tear up and put the wood in ourselves. It was an acceptable solution.
They did a nice job laying the wood flooring, we selected an Acacia.
The tile pattern on the fireplace could have been better laid out. The tiles have multiple patterns and the pattern repeats instead of being placed in a random order. They put tiles with the same exact pattern next to each other in the same way so it’s obvious that there are 2 tiles the same, then two other tiles the same. Make sure you know how they’re going to lay the tiles out before they cement them in. Their installers should be paying more attention to tile pattern and orientation to avoid runs of duplicate tiles next to each other.
When we were close to closing on the home someone from the company contacted us to do our window coverings. After moving in I made an appointment. I was given a short amount of time, about an hour, to go through ALL the windows in my new home and discuss what I wanted in each room. I wasn’t really given an opportunity to look at samples and selects styles or colors.
I was told I would have a quote with several options in a few days. 10 days later I finally got a haphazard quote with one option. She was afraid other options would confuse me. She offered another appointment but by this time I was waiting for quotes from other companies as it appeared she disappeared.
A few weeks later I requested more information and a quote to do the shutters in my master bath. I never had a response. It was always discussed that I would not do ALL of my windows at once as there are about 40 in total.
Basically it was a waste of my time to have met with them in the first place since there was no follow-​thru on their end.

We hired PicketFence for our hardwood floor, tile bathroom, and kitchen backsplash. The showroom is one of the best in San Diego for sample ideas. The installers were professional, clean, timely & did a great job. They worked quickly & effeciently & even when I over scheduled other trades working at the same time as them, they were ameniable & worked around it. Very well priced products too.