Petsmart

This is the worst pet smart. Always crappy service and an uncaring attitude toward customers. Today, Elizabeth the blonde manager at this location was in such a hurry she almost ran my daughter over with a shopping cart knocking the trash can she was carrying on the bottom on top of my 2 year old. Barely a sorry and then a rude excuse me and she was off in her «not caring about customers dash.» I left my cart, picked up my kid and left. I will never return. I understand managers have a lot on their plates, I was one I get it, I actually cared about people and their safety, however.

Update on my fat cat. She hated the diet food. She told me by behaving badly. So I switched to Blue Buffalo Salmon cat food. She likes it. She tells me she likes it at 5 am. I don’t know why a cat food brand is called Blue Buffalo when it doesn’t contain any buffalo meat. Oh the mysteries of life.

Very good job. On my dog buddy he looked so cute thank-​you for your patients I would go back again

Typically Petsmarts are whatever, but I’m bias towards this one because 1) it’s conveniently located near ALL THE THINGS (i.e., Mission Valley mall, Fashion Valley Mall, Target, Starbucks, In n Out, Trader Joe’s, Ulta… ok I’ll stop). So even if my visit here is a bust, at least I can go to any other hundreds of stores in the area to get my money-​spending fix. 2) My boyfriend and I adopted our babygirl, Arya, from this place today! It was an adoption event hosted by the Second Chance Dog Rescue. We’d been scoping out a ton of other shelters, humane society locations, and pet stores, but other places just didn’t have «the one» for us. This Petsmart helped us find our furever companion! And 3) Decent sized store with an adequate selection of competitively priced products; bigger than a couple other Petcos I’ve been too and friendlier staff, too.

Worst place ever bad customer service wouldn’t sell me a fish told me to get a 300 $ gallon tank like if I’m made out of gold for this tiny fish told me to return the Walmart fish I bought like come on really”“you have dead fish in your tank. And Walmart doesn’t .Dont go there I warn you she is blonde blue eyes and won’t sell you fish and starts insulting you.

Very horrible customer service especially from the manager. My entire experience could have been quick and easy had the manager, who was very rude, came out to help me or anyone else waiting.

We buy our dog food here but it’s time to make a change. They don’t practice a lot of safe and animal friendly practices and they’re expensive.
I’m going to take my business elsewhere. Support local!

This is for their grooming service. Our dog always has a great experience at this place. Brian was the best, he was knowledgable about grooming, very calm and patient toward our timid dog. Even though, our dog dislikes grooming, she doesn’t mind coming here. Good price and quality. Recommended!

I was here to adopt a parakeet, budgie; however you want to call those pretty and sweet birds. This was my second stop after coming from their competitor Petco, where the birds seemed soo sad and quiet. Sometimes you know there’s something stinking about the treatment of animals, well not the case here.
This store is a way smaller lay out than your usual Pet Smart, and they also have adoption days for dogs mostly in weekends as I got informed.
Joy, a very friendly and warm girl was extremely knowledgeable about the animals they had in store. She knew things, that I even couldn’t think about looking into– very interesting. Next to that, the service was very friendly and accommodating.
If you’re looking to adopt a pet that has been treated with respect and lots of time, come here rather than going to the competitor, or another Petsmart; because this cute little store is amazing with it’s friendly and knowledgeable service.

This review is for the grooming department, there store and employees are great, so I’m writing this for grooming. I made an appointment for a basic bath and nail trim, ear cleaning. The workers seemed nice but I cannot believe they did a proper cleaning. My dog is a house dog first off. She smelled clean for about 2 hours, the worst part is I cleaned her ears the very next day and they were filthy. Before her visit she was at the dog park, which was the reason she was taken to the groomers in the first place… For a proper cleaning. Anyway. Her ears were filthy inside, in the packet summary of what was done, it listed her ears were cleaned with a solution. Straight out lie. They do the minimal work and I have no reason to believe they did anything but spray her down. Don’t waste your money.

This review is in guards to the Petsmart Pet Grooming department only at 1660 Camino De La Reina, San Diego, CA 92 108, not the Pestmart Stort itself.
I stopped by Petsmart pet grooming to get my dogs nails trimmed, arriving at 8:30 as I have in the past on Sundays and the groomers station is open with 3 employees in the grooming area, 1 working on brushing a dog (nametag — Anan F) and 2 sitting and chatting doing absolutely nothing. I was turned away by the one employee brushing and said before 9 they don’t take walk-in’s, only take appointments only and I would have to come back at 9 as a walk-​in. Looking at the 2 sitting I just asked are you all just too busy, I was rudly informed by Anna F it’s policy not to take walk-​ins before 9 and I’d have to come back. This is disturbing that any company would turn business away over a policy when the employees there not being gainfully employed at the time. I could understand enforcing the appointments only policy before 9 am if they we’re all busy and could not fit it in, but in this case, they are inforcing the policy to be Lackadaisial Chatty Cathies. So out of agervation and just to see if they actually had appointments lined up that they could not support me, I sat in my vehicle for 30 minutes watching them through the front window as the other 2 groomers sit gosiping and laughing, at 8:57 open person shows up for a 9 Am appointment and they let her in. When I arrived at 9, the two that we’re sitting around finally got up and took my dog and did his nails, which took a total of 8 minutes, hard to imagine how they can justify 2 employees sitting around chatting onbthe clock for 30 minutes doing thing when one could of been working on a dog — which I thought was their job time. This will be my last time supporting Petsmart, next month I will be finding another place for my pet grooming needs, basic time management stills, along with actually pets first over personal time gratification.

Finally caved in and got my daughter a Guinea Pig. She wanted a baby, but my met with Joy and she introduced us to a mellow older chap named Thor. He’s awesome it was a perfect fit for my family she took her time on a super busy Saturday to help us so much. Thor is exactly what we were looking for. I can tell the the team at pets mart took really good care of him. He’s a doll. Thank You Joy thank you pets mart!

I came here and ended up adopting a cat! There is corner of the store where cat adoptions take place and I just happened to adopt one. I’m a dog person, but I couldn’t resist after being let in the cat room and playing with all the kittens and cats.
This store is clean, open and there’s plenty of parking. It is also close to the trolley station and across from the Mission Valley Mall. I really like this store and the staff.
I got a military discount on the adoption fee so it went from $ 100 to $ 80. The fee covered all the vet fees, spay and microchip. The cat also came with an adoption coupon kit which included free bag of food which lasts about a month and discounts on cat necessities like litter. Now my cat is addicted to the Authority brand of cat food, which is genius on Petsmart’s marketing with the free cat food coupon. The coupon book also has discounts on future visits for food, collars, toys, bowls, grooming, training, and one free vet visit. Overall, cats are really inexpensive creatures and are very low maintenance.
I keep going back to this store in particular because it’s so conveniently located.

My puppy get’s all of his food and toys here. The staff are helpful and the store is clean. This is the Petsmart that I always keep coming back to.

I used to take my dog to a different location of Petsmart down in Chula Vista, so finding a local one near my new place was a plus. It’s so convenient because now you’re able to make grooming appointments online. It’ll give you a list of times available as well as which groomer for that time slot. I’ve taken my dog here several times now and Brian and Nick always get the job done nicely.
My dog is a Shih Tzu/​Lhasa Apso mix so his hair can get pretty long and matted. The staff is super friendly and professional. My boyfriend normally drops off our dog, advises the groomers of how we want the cut done, and when I pick him up, they always ask if I like the cut and if I’d want anything changed. Brian and Nick are great with Bam Bam, they always give a progress report of how he did during his cut as well as evaluate how good or bad his hair, teeth, nails are etc.
Parking at this location is good because they have a lot out front. It can get pretty busy in the area since there are plenty of other businesses around as well as a trolly station in the back.
I always have that fear that my dog would be that «one» dog the groomers hate grooming, haha but that never seems to be the case here. They always make us feel welcomed, genuinely nice and caring, and they love Bam Bam! I’d def recommend Brian and Nick to get the grooming job done!

Elizabeth was fantastic helping us at PetSmart today. We found everything for our cats and dogs. Great service and a wonderful selection. Darling things for Halloween too. We live in Alpine, CA. It is worth the drive. Such a great place to shop. Thank you
C. Lovejoy
Alpine, CA.

loving my new fishies, baby shrimps and frogs. Great service from the knowledgeable staff. I have a beta and a huge fish tank. The beta looked so bored and alone so i decided to get him some friends. The staff suggested the type of sea creatures that can swim with betas. I bought a few of them. Would like to get more.

I love Petsmart! They are always so friendly and helpful. I called yesterday morning to make an appointment for my 1 year old Australian Shepherd, thinking they would get me in sometime later next week, but to my surprise they were able to get me in right away. I brought him in at 1 and he was done by 3:30. The groomers are unbelievably friendly and so good with my little guy. He looks adorable and he is ready for Spring weather in San Diego! I told them to shave him so he is comfortable because he gets so hot with all of his fur. This weekend is supposed to be in the 90s so his haircut will be perfect for hiking! Also I LOVE this location. So convenient! Thanks Petsmart you guys rock!

I’m writing this review for the staff, because although I wish Petsmart had a little lower prices (I’ll usually check Ross first for toys and stuff because it’s half the price), I know that the managers and staff don’t have any control over the prices.
So, kudos to the staff for always being so friendly, greeting me when I walk in, telling me that my dog is cute (she really is adorable, I can’t lie), and having a smile on your face. You all do a great job, thank you!

This is a new Petsmart store, much more convenient to where I live, and I the trolley stop is right behind it. It was for me to buy more cat food, so I went to the new store. It’s much smaller than the others, but still has everything that the larger ones have, including kitty adoptions, and one was being adopted while I was there.
The aisles are narrower, only one shopping cart and one person will fit in them, but that’s ok, I like the convenience of having a store closer to me, and not having to drive there. They also price matched the Sheba cat food for me, since their price was $.63 per can, and Walmart’s price is $.50 per can.
I will return when it’s time to buy cat food again.