Paul Taylor, DMD

I had a front tooth pulled and I was planning on having Dr. Taylor do the crown. The insurance he accepts suggests a charge of $ 229 for a partial to cover the missing tooth with a copay of $ 100. Dr. Taylor charged me $ 787 for the partial which made my copay $ 557. When I asked why and was told that it was made of «special» material. I didn’t know any better so I paid it, even though it was a great hardship for me.
A few months later I received a lower partial from another dentist who charged just what the insurance charge was — and when I compared the two, I could see no difference. I asked Dr. Taylor for a refund (full or partial), but he ignored me completely.
I believe I was grossly overcharged. I’m not wealthy — I still have to work and I thought this was really cold. I would not recommend this dentist.

I’m impressed by the thoroughness of the hygienists. I usually get Liz who does a great job and very attentive to details. Last time I went in, I got Andrea who is equally thorough. I always appreciate the extra attention to problem areas they provide for my periodic cleaning. I’ve been a patient since Oct, 2011, and would recommended these hygienists any day!

Received a coupon in the mail for a $ 50 credit towards a treatment. Sounds good right?
I call to schedule a cleaning and I’m told it’s mandatory to have an x-​ray and evaluation appointment first, and I have to schedule a cleaning separately. Totally stupid, most offices do the x-​ray and cleaning in one appointment. They also wouldn’t let me transfer my previous dentists x-​rays over so I could just go head and get the cleaning.
I made the first appointment but had an issue with my insurance so I had to cancel the first and wait until my issue was resolved.
Once I thought it was resolved, I called to make sure my insurance would cover me before I made another appointment. The receptionist tells me she will go ahead and schedule me for an app and will call my insurance and see if I’m covered. She calls back and says there is still an issue, so I cancel that appointment. She is annoyed by this, but I had already told her I won’t go in until I’m covered.
Finally I get it resolved and come in for my app, and the receptionist makes a snide remark about how I finally showed up for my appointment. Excuse me for wanting to be insured?
The woman who did my x-​rays was very sweet and the best part about the visit. The doctor comes in for a few minutes and poked at my teeth and right away starts in about how I should get my wisdom teeth pulled and I should set up an appointment for a surgeon to get them removed. My previous dentist told me this was only necessary if they start hurting. And he said I’m a good candidate for invisalign. I mention to him I have had braces before and the crowding at the lower teeth is because I didn’t wear my retainer.
This office sucks because they were instantly trying to get their hooks in me and have me spend a bunch of money on unnecessary procedures.
No thanks. I only went to this office for the voucher I got in the mail. I’ll be looking for another dentist.

I have been coming to Dr Taylor’s practice since 2010. My first visit was actually at his other location, but truth be told, I much prefer the one on Genessee.
My review will solely be based on my experiences here for my teeth cleaning and invisalign.
Teeth cleaning –My very first cleaning, I had to pay $ 91 for the special mouthwash they used. As I was forking over the $, the staff in the front desk was nice enough to let me know that if I were to switch my plan to a PPO, this can be covered. Thanks to that advice, I have been coming back every 6 months and paid $ 0 on that mouthwash since!
Invisalign — Although my teeth were not terribly out of alignment, they could have used some help. I didn’t want the pain of braces, but I wanted the straight teeth, so thank goodness for invisalign. At that time, I have already been coming here for a year and after looking through Dr Taylor’s invisalign portfolio, which can be found on the coffee table as you walk in, I discussed the option with the dentist. Long story short, the ladies at the front desk were SOOOO helpful when it came to figuring out the confusing insurance coverages (I was using both mine and my mom’s insurance plans to pay for this). The visits were short and simple and the fitting was not bad at all. After 10 quick months of switching out trays every 2 weeks, I was DONE. I am so happy with the results and can’t stop people from commenting on how nice and natural my teeth feel.
I just want to add that the professionalism and knowledge of the staff more than make up for the lack of personal time with the dentists. And all in all, I would recommend Dr Paul Taylor’s practice to everyone.

I was referred there as I was told they accepted my HMO insurance, my cleanings are supposed to be free, they wanted $ 95, a filling that was $ 20 would be $ 250, and they were going to charge me $ 2000 for a crown! With my insurance it should have been $ 800, and they only offered one type of crown that is very high end and not even covered by most insurance companies, which would have cost me $ 1100. They do not allow the prescribed HMO discounts and inflate their prices accordingly. Nice place, great staff but they are way overpriced! Went to another dentist and Crowns are $ 800, fillings $ 20 and my cleanings are fee! Beware!

I scheduled a cleaning with this guy in January, I was new to the area and got a post card in the mail for his office. I got x-​rays done by a very nice young lady there and then the dentist came in, twirled his tools around in my mouth for all of 30 seconds and then starts in on a 20 minute long speech about Invisalign.
Let me just say that 1, I did not ask about braces, and 2, I have very straight teeth. So the fact that this guy barely looked in my mouth and then talked to me for 20 minutes about a product I didn’t ask for was incredibly shady. He even showed me a DVD and then had the woman from the front desk bring in an estimate of how much it would cost me! I got the feeling that all he cared about was money.
I didn’t get my cleaning, they said I had to schedule another appointment for that which baffled me because that’s what I set that appointment up for. I ended up finding another dentist.
The best part is that I saw my new dentist today (who is amazing by the way) and I called Dr. Taylor’s office to have my x-​rays emailed over. They charged me $ 20 to have them emailed!!! The woman at my new dentists office was appalled! She said she has never heard of anybody charging to email them, typically it’s only if you want physical copies of them. Yet again, this place cares only about money. Save yours and find somebody else!!!

Wants to charge me $ 960 for 4 quad clean. Insurance say there should be no charge. He did not even do an exam. I came in for wisdom tooth pain, which had an abcess. I was told i could book with an oral surgery 5 days later and I was in pain… again no exam!
I am a RN
BE AWARE!!!

As I’m reading everyone else’s posts, I must say I agree with the «bait and switch.» I have obviously been going to dentists all the time, and this is the only one who brings me in for a cleaning and I leave with a 700 bill. They did the same to my fiancée who they insisted needed a deep cleaning that costs 500. For example, I had an older tooth that never gave me problems, but they INSISTED that it was going to eventually break and I needed a crown immediately. I had just been to another dentist before (3 months) who looked at it and said that I just needed to keep an eye on it but that it should be fine because I’ve had no problems. I really like the staff and think they are genuinely sweet, but his office is WAY overpriced. Not happy with this and most likely won’t go back. There are too many dentists in San Diego that aren’t so shady.
AND I’ve never had to pay for services up front. You always pay for your bill AFTER you get your work done. Just doesn’t seem right.

Went in for a checkup and cleaning. Left with only x-​rays taken and a quote for procedures I needed done. My appointment was at 10:00 am. I showed up at 9:40 knowing I needed to fill out paperwork. They didn’t call me back until 10:45. My insurance offers free cleanings, however, they wouldn’t do it because they recommended the première cleaning package which costs $ 100. They couldn’t do it that day anyway. I guess they don’t do anything less than what is recommended. The Doc seemed nice though.

Do not go to this dentist!!!
The first visit went well, I was told I needed some work done and was given a form to sign by Care Credit-​DO NOT SIGN!!! Two weeks later, I received a bill for $ 3000 for services that had not been rendered. I tried canceling my appointment to only be grilled by the receptionist as well as her saying it wasn’t possible to cancel the appointment? Why, when I called in a week and half prior to my appointment? After firmly telling them I can NOT and will NOT make this appointment I receive a second bill from Care Credit with a late fee. I call the dentist’s office to dispute this charge only to be told I’ve already signed agreeing to the services, NOPE!
This Dentist’s office is a scam and will overcharge as much as they possibly can!

Dr. Taylor seems like a nice guy and have had a good experience with the hygenists as well but I agree with Kim B. The services cost more than they should. I have Delta Dental and they tell me my cleanings should be free too. Why would I pay nearly $ 100 when i can find a new dentist who can provide that service for free? I’m 33 years old and have actually never had a dentist that wasn’t able to answer my questions sufficiently so it’s on to the next one for me…

I’ve been coming to Dr. Taylor’s office for about two years now. He does a good job, but I think the services are a bit overpriced. I have dental insurance through my employer which should cover everything, but I feel like Dr. Taylor’s office always finds a way to charge me extra. As an example, my teeth cleanings should be free (according to my insurance provider) but here I always pay $ 95! When I brought the issue up with my insurance company, they said that some dentists charge extra if they add an additional service to the cleaning. In the case of Dr. Taylor, the hygienist adds a special antibacterial after the cleaning which is why they charge an additional $ 95. Not worth it, in my opinion.
Basically, I think here you are paying for the quality of the dental facility. The office is very nice. They also use very high-​tech, expensive equipment. If this is the type of facility you expect from your dental office, you’ve found the right place.

BE CAREFUL!
This office will charge you EVEN IF YOU DO NOT SIGN PAPERS.
My girlfriend was charged twice by Chase Health Services.
The first time she called and cancelled the charge AND THEY DID IT AGAIN.
I called them and said I would call the BBB if she is charged another dime!
And, without informing her they would charge for it, took a mold of her mouth and now sent the bill for $ 200
VERY UNPROFESSIONAL!!!

I’ve only been here once but these are my impressions. Very unscrupulous office. I would never come here. Be prepared for a long review if you really want to know why this is 1 star.
Today I came home to a piece of mail from Dr. Taylor’s office. Upon opening the letter, the very first sentence said, «You may be about to LOSE your INSURANCE BENEFITS.» It read like one of those infomercials you see in the middle of the day or late at night.
You know what’s worse than spam in your email? Spam in your real mail box! I feel like the office is always trying to scam it’s customers into overpaying. To summarize, the letter latter goes on to say that insurance doesn’t carry over after the end of the calendar year, so you should schedule an appointment now and not lose the money. Basically tries to scare tactic one into booking an appointment.
Now lets take step back to the actual visit. When I first came into the office there very first thing I noticed was a tv showing commercials, the kind you see where they show graphics of how scope works around your gums, toothbrushes brush around your teeth, etc. So I sit down on the seat. Then I get up and go to the counter looking for some magazines as I wait for an appt. But all I saw are brochures that say «Do you have dry mouth? Do you have bad breath? This may be a condition of … You need product xxx.» So my immediate impression of the place is that the office is just trying to sell its customers on really unnecessary procedures. Like the ones you see on infomercials.
As I continue to wait, I hear a customer behind the wall trying to negotiate his price with the receptionist. And then when he walks out from behind the door I see it’s an asian guy. I chuckle to myself, asians and their cheapness and always trying to bargain things down.
Btw, I am here for a normal 6 month cleaning. Finally I get called in and Dr Taylor comes in and checks out my teeth and takes x rays (standard procedure). He has pretty fancy equipment. But after doing his check up he says my teeth are basically fine and that they offer 3 packages: a basic, moderate, and advanced, and they can put me on a different plan (2, 4, or 6 mos). He asks me if I know what these entail. I tell him at my old place I used to get my teeth scratched, flossed, polished, and sonic brushed. He says this is their moderate package. Then he goes and lets the hygienist take it from there.
The hygienist asks me what package I would like. And seriously, I felt like I was at the gym where the trainers were selling me a fitness package (see above desc.). I tell her I’ll just take the basic and she tells me to go up to the receptionist to schedule an appt, because they don’t do cleanings on the first appt, just a checkup/​determine status of teeth.
So my original intent was to go in for a cleaning and they don’t even do this on the visit, I’ve got to schedule another one. Every dentist I’ve ever been to, the dentist checks your teeth and mouth situation and the hygienist cleans your teeth, AT THE SAME APPT! But not this place.
Ok fine, so I go to the receptionist to schedule a basic cleaning. The lady says this will cost 90 something dollars. And I’m like what?!? I have insurance that covers 2 free cleanings a year, how come I have to pay $ 90? Then she says the actual price is $ 180 and my insurance covers some but not all of the cleaning. Now I understand why the asian guy was trying to negotiate his price, their prices are expensive! But I know they are scamming me because when I didn’t have insurance I got a regular cleaning and paid 80 bucks out of pocket. And now they’re telling me that with insurance it would cost more than when I didnt have it?
So I leave the office without scheduling an appt because I know I ought to be receiving a free cleaning. I follow up with my insurance and they verify that the cleaning should be free. So basically Dr Taylor’s office is trying to RIP ME OFF, charging me when it should be free. I come on to Unilocal and see they have this postcard special for a $ 90 cleaning. So basically, without insurance you pay 90 bucks. And with my insurance they were charging me 90 bucks. Basically, these people are pocketing your insurance money and then charging you again. Very unscrupulous business practice.
I cannot go to a dentist that practices such unsavvy business practices. If you read his disclaimer it says that dentistry is part art and part science. This is true. Dentists are trained to recognize certain things, but they will recommend different solutions (the art part). While Dr Taylor is clinically certified, based on my experience in his office, the constant spam I get from his mailers, the fact that he has a public relations team, my feelings are that he recommends the most expensive solutions to his unwitting customers, duped into getting unnecessary proceduresby his fancy equipment

Dr. Taylor has been my dentist for a bit and he is also the girls. He has been ever so gentle with us. If he weren’t I wouldn’t go back!
I really like the fact that they have an actual dental hygienist doing the cleanings. Mine was awesome her name was Liz and she explained everything before she did it.
The front office staff was helpful and even made me coffee when I was dragging in to an appointment after working all night! Thank you girls for looking out for me ;)
I will continue to go here! If you go tell then I sent you :) we both get a referral fee!