Party City

Absolute WORST employees ever. I called to have items put on hold from another party city location. When I arrived after a 30 minute drive they had the wrong items on hold and when I asked for the correct items the employee simply said «we don’t have that.» She never bothered to even look. Will never shop here

This party city pretty much sucks — they don’t have anything! I generally LOVE party city. It’s saved me a million times for multiple events and usually has all kinds of items and decent organization. I don’t know if it was Halloween or what, but every wedding item, the whole section mostly, was no where to be found. In fact, a lot of items that I’m used to seeing at other locations — were either lost in the jumble or not stocked here.
The costume section has totally taken over. I get it, but I asked three employees where to find something since they’ve clearly moved stuff to make space for all the Halloween items, and they were each wrong, or looked at me like I was completely speaking a language they couldn’t understand. I know they need to ramp up for the holiday busy time — but at least train your people on the basics. Like saying Hi to customers and figuring out what aisle things are on.
I did give an extra star because after an exhaustive search through all the sections (with bad directions or no help) for an engagement party prop we finally found a ballon that said Bride on it and got it blown up (also took forever but… oh well) and that balloon ended up in our friends engagement pictures so yeah, worth the memory, but never again will I go to this location.

This site has terrible customer service. Was placed on hold for over 10min for a simple stock check.

A couple of weeks ago I came in to purchase some balloons. As I was at the register waiting for them, the woman that rang me up was obviously training the woman at the register next to her. The entire time the trainer was blowing up my balloons she was being blatantly rude to the woman she was training. AND was talking shit about the owner openly with several customers in line.
I know this isn’t a very professional setting to work but if you are training someone there is a certain level of responsibility you have to the person you’re training. By undermining your management in front of not only the person you’re training but customers too is incredibly unprofessional and just plain bad business.
I wish I knew that woman’s name to call her out on her terrible attitude and bad customer service.
Overall, I’ve only been to this location once and I’m deeply disappointed with their staffing choices.

Two days in a row, I’ve tried putting in a balloon order at this store and both days I’ve sat on hold for the better part of ten minutes and then was hung up on.
My problem is, I’m really nice on the phone because I get it, sometimes, stores get busy and that’s fine but to be hung up on two days in a row is just not cool. The first day they even had my name and number and could’ve called me back but didn’t. They instead threw out my order so I had to start all over again the next day (I was at work and didn’t have any time left on my lunch break to call back the first day).
I hope they hire more people at this store soon because the staff are unable to keep up and therefore the service is majorly lacking.

I came in the other day mostly just to browse for Halloween stuff. The store was not busy at all. I ended up picking out a costume and the staff in the back of the store was quick. They pulled it for me and I tried it on in no time, which was great. I walked up to the register where a clerk was standing and was told «I’m not open, but she’ll help you,» where she pointed to another open register. I walked down to this register. I was then called over to a different register, one of those «I can assist the next customer in line» things. I get down to that register seconds after being called only to be told that her register froze, but the person at the second register could still help me. I walked back to the other register to be told, «I’m closed, but she can help you.» She pointed to the ORIGINAL register that I walked up to. At this point, the person was already helping another customer. I probably will never be back to this location, as this is not the first time I’ve received poor service at this store. This experience was just the most frustrating.

Update — They suck! They offered my shipping back in a generic canned email. Will never shop here again.

I’m not sure why these folks have such a low rating. They’re nice, and they are speedy. Given the nature of their customers, I’m surprised they stay as collected as they do! People who are planning parties or events are generally stressed and tend to act like a**holes. I like them here, the manager (or shift lead) keeps things handled and well under control! I’ll keep coming back for sure.

The staff here is so friendly and attentive. Cynthia helped us really fast. We can now head out and drive to see Dema’s friend Stacy. In and out of the Party City store in 10mins with polkadot balloons, suggested by the asst. manager, Vikki. I think that’s the fastest I’ve ever shopped anywhere for anything. They have tons of ballon options. This is definitely the place to pick up balloons and cards on the fly. Balloons will cheer Stacy up!

This party city is ok… I have been to better. Some of the staff members act like they do not want to help you. But I guess that is just California people period.

Unclear return policy. I bought some
butterfly decorations and was unable to return the extras a few days later because they were supposedly part of the seasonal line for Spring. It is still spring and I was not that these items were on final sale so could not be returned. I don’t have any problems with this policy if I was told about it before I made the sale.

Nice workers, but ssllllooowwwww as a mofo all three times I’ve been. Please people. Work with just a bit more urgency. Some of us want to make it to see the next birthday of the ones we are on our way to attend.

This is the last place you should go if you want to have a good time. The day I went in there were four staff members at the cash wrap having a conversation. The maximum number of customer had to be two MAYBE three (including me). When I asked where I could find the item I wanted, the staff just pointed in a general direction and sent me on my way.
I couldn’t find exactly what I was looking for so a took the journey back to the front of the store hoping to find a friendly person. I guess they don’t exist at this «Party» City location. When I asked the person at the counter if they had an item, I was told «No» and no other words were uttered. Thinking maybe the only word she knew was «No» I tried again asking a more specific question and was told, «No, we are not a craft store.»
At this point I put down the items that I had planned to purchase and walked out of the store. I hope the management at this location can correct the poor customer service so people can enjoy shopping here in the future.

Very disappointed. I bought balloons for my girlfriends birthday. And later on that day they had lost all the air in them and we’re falling down by the next morning. Usually other party city balloons don’t do that but these ones did I will take my business else where when it comes to balloons.

This review is for their phone service rather than the in-​store experience. I called to see if they had a particular item. When I called, the woman who answered the phone said they would check for me and that it might take a while, so I figured okay sure why not. Shouldn’t take more than 10 minutes for them to find out if they have it or not.
Cut to 15 minutes later of being on hold. Three different people picked up the phone while I was on hold asking what I needed as if it was a completely new phone call and I told them the same thing. Each time I am put back on hold and then the phone disconnects. Great. So I call back and let the person who answered the phone know that I was just on hold a second ago and someone was checking if a certain item was in stock. They put me back on hold for another 5 minutes before a completely new person picks up the phone asking what I need. I tell them again for the 6^th time now what I am looking for. So I am put back on hold and then the phone disconnects again after a few minutes from being put on hold for so long.
I just left my phone on speaker phone while I did other things but it was basically a waste of 20+ minutes and I still have no idea if they have what I need. You would think with how many different people answered the phone one of them would be able to figure out if they have a certain item in stock.

How could you have a bad time in a place called Party City? Stop by and you’ll find out.
It’s sometimes okay here? Maybe only when you’re in a pinch. But you can get the same things at the dollar store for a fraction of the price.
Always short handed, their ‘Now Hiring’ sign is almost a plea for help. I’ve thought of applying just so I could help them out. This place is a mess as far as checking out and getting help when you need it. Constant lines and lack of motivation by the employees can make this place rather depressing and frustrating.
Unfortunately, unless you want to make multiple trips or are able to do your shopping during the day on a weekday, this place is one of your best bets.
Most recent upsets? No adult tiaras (that weren’t bachelorette themed) and no camo anything. Wanted the tiara for a female coworker for her birthday and seeing as how she’s not 6 or getting married I don’t even remember what I did.

Then had another coworker who likes Duck Dynasty. Had to purchase a balloon on Amazon which I was thankful for Party City to fill and get like green gold and silver cups. Black table cloth from the dollar store.
I want to bump this place up a star because the hours are decent and like I said, in a last minute situation it’s tough to find something all inclusive. But man, this place has so much potential. I can’t tell if it’s mgmt or they’re working under some sort of constraints like budget or space. It’s just a bummer that I find myself in on the regular. :-(

Sadly the pirate hats for Unilocal Rocks The Boat Event in San Diego were too small but they did have sailor hats that fit Marty & I perfectly!
Party City is one collection of things one needs for a party, from wedding cake toppers, to the adult in all of us, or is that the kid?
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Our experience here was a positive one, the variety of items was very good and, something for every occasion.
A great in a pinch, I need a costume, accessories, Knicky-​Knacky kinda stuff from the normal to the eclectic.
Customer service was pleasant, and for a first visit to Party City, I feel I’d return just for the idea that if I couldn’t find anything for an event, venue or even a themed wedding or party, I’d be able to find something here.
Isles & isles of things that fit the needs of every Holiday on the calendar, even Canada Day, Boxing Day, and even Hug Your Pooch Day… as my Jewish Grandmother would say, «Oy, who knew?!»
My Castilain Mother would say «Me Encanta, I can make that into a real hit at our next Pechanga!»
That being said, we’d do well by coming back to get what we need and, making sure we’d never be singing that we were:
Oh, you were expecting Lesley Gore-​Surprise, ah nope!

Ugh, this Party City drives me bonkers!
Every time I come here the store is in disarray and appears as though they are in the process of shifting things around. I can never find anyone on the floor to help me and asking someone at the front desk to help is a joke as they are always under staffed.
I don’t fault the employees, because as I said they always seemed understaffed. There is always a line and it takes forever to get through, because if one person orders balloons, one of the ringers has to step away and get the balloons.
I’ve stopped coming to this Party City and try to frequent the one on Rosecrans. It’s much cleaner, there is rarely a line and I can ALWAYS find someone to help me. However, if I am forced to drop by this Party City it’s always a bummer.

Came in here the other day looking for a relatively normal wig. All I wanted was a shoulder length brown hair wig to wear for the upcoming Unilocal Elite event. After failing at finding an employee to point me in the right direction I stumbled upon what seemed to be their storage area… nope. The area where they had chosen to put all of their boxes was right in front of their very crappy wig selection.
Out of sheer desperation I decided to start moving some of the boxes to see if I could Narnia my ass into a crevice and find my holly grail of a wig. In the process of doing so I was approached by two separate customers asking me for help, (apparently they had the same issue I first experienced). I had to explain to them that I was also a customer and I just appeared to look like an employee rummaging through old storage… or I was just looking for a sweet ass adventure with a talking jesus lion.
The end of story is not as climactic as you had hoped. I walked out of the store sweaty and defeated with no wig in hand. This, Brad B. Is the reason I did not show up dressed to impress.

Party City is a Party Store Galore! This is my standby store to get the goods for parties and events.
Treasures to be found here include: your stand by party supplies color coordinated. Theme party supplies.
For me the real and true treat is the goodies that I get to wear to parties! I can be found stocking up on face paint, costumes, wigs, trinkets for costumes, boas, hats, and other do dads. I love shopping here at each holiday. Like right now, you can find a good selection of Valentines goodies. And tons of beads for Mardi Gras.
I have been to this location on multiple occasions. Beware that on certain occasions the store may be busier than at other times. Around Halloween this store can get quite busy! And the staff does their best to serve the customers. I have also been here on a crazy day when people who registered for the Color Run were picking up their race packets at Sports Authority. Unfortunately the staff at Party City did NOT know that this was happening and that the Color Runners might want to pick up Color Items to wear to the Run. The store was completely not ready for the avalanche of customers who flooded their store.
I really like this location too. It gives me an opportunity to stop at Ross, Sports Authority and grab a bite of food at a nearby foodie location. Parking is usually always good too.