Ross Dress for Less

Just an hour ago I purchased some bowls… When I got home I found that they were broken (bummer). Instead of exchanging I wanted to just return them and get my cash back. Unfortunately I didn’t have my receipt. The manager on duty Rebecca probe with questions to help track down the purchase, so that I could get my full refund… While she tracked it down in the back I went to buy some silverware. Because she went above and beyond Ross kept a customer, and Rebecca has made what could have been a terrible experience in to one that I count as a true exceeding of expectations for amazing customer service. Thanks Rebecca!

It’s Ross so realistically speaking I didn’t have high expectations when I first entered the store. I was in need of a yoga mat and some friends told me there was a Ross down the street.
When I first walked in the door security did greet me with a friendly hello but my whole experience was meh after that. This store seemed to have a weird layout and it wasn’t easy finding things. To make matters worse I couldn’t find a single employee walking around to help me. I literally ended up walking around the entire store only to find the gym equipment was tucked away in a bag corner.
Did they have yoga mats? Yes. Was the selection varied? Not really. I found what I needed and headed to the cashier. There were about 4 people total in line. There were 2 cashiers working on a Saturday afternoon. Both seemed to hate their jobs and had literally no emotion. While there were 4 people in line the one cashier just walked away. No someone will be with you shortly or it will just be a moment. I get it… maybe it was time for her break or she was done with her shift but to just walk away and say nothing when there was a line of customers seems a bit unprofessional to me. Finally it is time for me to check out and I ask the woman who was checking me out how her day was. Radio silence. I paid and left and honestly don’t think I will be coming back to this Ross anytime soon.
Did I get what I came to find? Yes but the service was non existent. I guess you get what you pay for.

I LOVE shopping at Ross… HOWEVER, almost every time I go, there is a huge line wrapping around all the way past the line dividers heading towards the back of the store… they only have 2 registers open! This is crazy. I often have to put back what I have because there is no way I’m going to wait in line 20 minutes to buy a shirt or a pair of shoes. Please Ross, this is a simple solution get more cashiers! Especially if you see more than 10 people in line. Thank you!

Low grade, low service and terrible Company Customer Service Policies. If you don’t mind waiting in line for low quality products at low prices, Ross is your place to shop.
My advice is to shop only at high volume stores like Mission Valley and the South Bay Stores (National City, Chula Vista).
Ross under funds and under supplies lower volume stores and only focuses on key stores, the best bang for your buck is going to high volume (busier) stores on Thursday/​Friday as this is the end of the General Merchandise delivery schedule.
Good Luck.

This is a pretty standard Ross. Long lines and affordable deals. It could be maintained better but like I said it’s like any other Ross. I came Xmas shopping here today and found what I needed and was out in 10 minutes. All around good experience.

I don’t care what other people say. This is one of the first places I think of when shopping for clothes, shoes, home goods, and other miscellaneous products. As a person who is very money-​conscious and values quality, look, and material without needing to justify satisfaction by spending my entire life’s savings, I’d be stupid to go somewhere else just to pay full price.
I acknowledge that there are many people who have a particular set of standards and are absolutely fixated on the expensive brand. After all, that’s what makes them happy, and nothing less. At the end of the day, who actually gives a rat and is severely concerned with where others bought they clothes they are wearing at that moment in time? Clothes, like most other things, cost much much more than people would care to pay. If they can get the similar product for 20−50% of the original price, the only thing that will deter them from buying it is self-​infused shame for shopping at any Ross. Most clothes generally go unbought. So they end up in places like Ross, even if there’s nothing actually wrong with them.
I will mention that they don’t have everything you might possibly need, but at that point, you will have already saved a boatload of money by going here first and buying what you do find.
This location seems to be a very busy one, as it is located in the center of San Diego County, and it is also in the same proximity to other major shopping areas with heavy traffic. Many say it’s messier or not kept up well, but that’s a direct result from many customers there.
The parking lot is generally full. The spots towards the back of the lot are very small, so if you have a giant car, good luck. If you don’t find anything, I’m sure there’s plenty of space past Styles4Less.
As with anywhere you go, carefully inspect every product or garment to rid of any unpleasant surprises.
Other things I’ve bought here: Steering wheel cover, luggage, VERY NICE neckties, kitchen tools, pizza pan, coffeemaker, and plenty of candles.
Staff is hard-​working and friendly.
Great place to go, especially when:
1) You’re looking for a whole new wardrobe
2) You just moved into a new place that needs more stuff
3) You need a new pair of jeans
4) You need a new suit
5) The mall is out of the mind with high prices. (I saw a scarf for $ 51 at Nordstrom’s, and that was the SALE price.)

First time here last night lots of things to choose from I guess this review will be more to the employees that work here. Among all the 5 employees that we ran into the manager was the nicest of all that we came into contact with. A simple hello goes along way these days matched by finding everything OK??? Kudos to the manager here, The other 4 employees that said nothing not to mention the lady at the dressing room was rude and unfriendly to my kids as well to myself. I guess for being my first time here this store sells a lot of good things, my kids found a lot of good things so with that said one stop place to shop. The biggest complaint here goes the the girl checking us out 11÷12÷15 17:00 pm associate #120 414 reg1 was so involved with her conversation with with all the other employees that she did NOT hear me say 200 cash and the rest on my credit card. She was speaking so loud and stopping everytime she would talk that this was so annoying and unprofessional by any means. Not to mention when I asked her why did she charge the 234.00 dollar to my CC card she handing me the receipt and said «well did you slide your Cc card «?? I said yes and again told her that I asked her to use 200 cash then the rest on my card. Miss use manners and treat the customer with some kindness respect but most of all give them your attention

I love ross. I go to one every week or twice. This location gets very busy, the lines sometimes are very long especially on the weekends. The team knows what they’re doing and for the most part are friendly. Some of them mainly the girls should try smiling more.

What’s up with all the winter clothing??? sweaters, boots, coats…, winter in san diego starts in february, it’s only october

Very well stocked Ross in San Diego. Got some nice tank tops for working out for way less than what you see at the Carlsbad Outlets. So glad for Ross. Each tank top was around $ 9 to $ 14 bucks. At outlets the cheapest I found were $ 17 so not good for them but good for Ross.

The prices are great and the selection is pleantiful… However, this place is a mess, the line is 20+ minutes almost everytime I come, and the customer service is non– existent! But they sure do offer a good deal

Usually every Ross store is always a hit or miss.
But I can say that I never come out empty handed!
PROS:
1. Friendly employees
2. The security always greets you when you walk in or when you walk out
3. Discount prices of course!!!
4. There’s always something here for everyone: kids, teens, women, men, pets
5. Not only do they have shoes, clothes, and accessories, but they also have household items like dishes, cups, plates, decorations, bedding, pillows, carpets, gym/​workout stuff and luggages.
6. Most items here are under $ 25!
7. Most of the time they are well stocked on every item.
CONS:
1. Some areas of the store can get really unorganized. Like shoes and clothes all over the floor.
2. They have some good quality items and some not so good.
3. Sometimes the line to check out can get really long.
Overall, I am a fan of Ross and always will be.

Great selection! I got shirts some flip flops and my wife got some pants. I even saw a baby crawling around the floor — they were all very nice there. The security guard was so friendly he was like the greeters at wal mart. Great place to hang out on a date!

This location isn’t anything special and it’s not really that well kept. I love coming into Ross, Marshalls, TJ Maxx, etc. I don’t feel that they have the greatest selection across all the different departments they service. Things were out of the place and of course, like a lot of these types of places, many of the products were open and destroyed. The people running the cashiers were super slow, they were nice, but it was slow. There was only one other person in front of us and it still felt like we were waiting for 10 minutes.

Friendly employees.
This Ross has to be one of my favorite Rosses I have visited. The employees are very friendly with big smiles on their faces. Not only were the employees friendly, the environment was also very organized. It seems to be the employees were always walking around picking up clothes and what not putting them where they belong. The lines also passed by very quick which is one of the many reasons I gave this Ross a 5 star rating. Definitely plan on visiting this location more often.
–Merv The Foodie

Yes it is messy, and yes it is busy due to the central location.
But if you you search well by taking your time by browsing around, you can find some nice items. They have a pretty generous return policy too if you end up regretting your purchase.
I found the men’s department pretty stocked compared to many other stores, so I will be back!

I love going to this Ross location! I think it is the best location in San Diego. This Ross is always stocked with great finds especially nice, affordable dresses. I can always count on this location to fulfill my shopping urges. I actually find joy going through the racks at Ross!
I try to go to Ross with «senior» friends on Tuesdays to get the senior discount which is 10% off. This discount on top of Ross’ already low prices makes shopping here so much fun!
I’m giving this location 4 stars because sometimes the lines are too long, especially at lunch on Tuesdays! The employees are generally efficient in ringing up customers so the line moves fast.

This is absolutely ridiculous. I usually love shopping at ross. But i am never coming back to this one. The line is horrible. There over 40 people in line, and only three cashiers? Seriously? Either train your emoyees to be quicker, or plan ahead for rush hour. There is so much disorganization. never coming back here. It’s a mess.
Sorry.

This is one of the busiest Ross in town because it is SMACK in the middle of MV. When I come here, I usually never find anything! The parking lot can be a nightmare because there is a Wendy’s, Party City and Sports store all in a arm length away!

So, you’ve got to go into this Ross thinking of it as like a resale or thrift store…
And I mean this in the sense that there’s going to be a lot of crap that’s really cheap but you don’t really want it because it’s crap…
But every so often they have some really cool/​awesome stuff for really inexpensive prices.
I’ve found that if you’re willing to take the time to search the store for a little bit, you are for sure to find a few things that are totally worth searching the racks for a while.