Nordstrom

Came to get my Linea Paola pumps shined on 5÷22÷16; $ 2.50 service but do please tip well. There was only one guy today but he was chatty, professional and even after he finished he wrapped the shoes and placed them in a bag. Would come back again for his service. He has quite an interesting story of how he got into the shoe shining business, and we instantly connected when we disclosed of having family in MN.

I went here looking for some roshe shoes, I was in the shoe area , nobody approached us, but finally I asked one gentleman who was there about the shoes, before I could finish the sentence he said they were out of stock. I was kind of taken back because he had not seen the kind of shoe I was looking for, I had simply said nikes just before I said roshes. I asked if he was sure? And if they were out of all sizes. He once again said yes we’re are out, even in the back room. I said OK and went back to look at other shoe models. After observing my friend and I for about 5 minutes he approached us and with him he brings some roshes, I was thinking what? So they did have them, after he had said they didn’t, we both said we weren’t interested and went to foot locker were somebody approached us right away.

For me, this was a smaller Nordstrom storefront. They were having a sale (was this the ½ yearly?) and i did pick up a few pairs of shoes. Who wouldn’t?
Service is as expected from Nordstrom — excellent.
The quality of the inventory continues to not be what i was used to from Nordstrom but i understand that in the competitive market now, they have to compete with many other markets across storefronts and online so i get it — lower prices to bring in the buyer.
Didn’t take long to walk the store, but if i am in a shopping area and there is a Nordstrom, I am walking in that door.

This review is not for the Nordstrom Store but for the employee we came across the other night. I came here to purchase an occasion dress a few nights ago and I had about five dresses draped over my arm. Up walks a woman who works there (I wish I remembered her name) and she says to me «what a mess you have there» I said, «it’s not a mess». She said, «well let’s untangle what you have». OMG none of the dresses were tangled and I couldn’t figure out why she was so negative from the start. Well, after smelling her breath, I then understood. She smelled like she was drinking in the back room. She reeked of alcohol. This salesperson was definitely drinking on the job and it was definitely effecting her ability to do her work properly. Since she was so disgusting, I went to another area to purchase my dress because she didn’t deserve the commission. I am embarrassed for Nordstrom. Nice choice of employees Nordstrom. NOT

Worst experience ever. My wife tried on some dresses in the fitting room and had it fitted by their in-​house alterations. While at the alterations area which is just outside the fitting room, one of their sales staff took my wife’s stuff left in the fitting room and moved it to their storage room. It included her clothes, shopping bag and shoes.
NOT COOL!
Manager repeatedly apologized. How could this even happen? Don’t they train their staff enough!
Wife is so upset. I’m disappointed.

Nordstrom is where great quality meets retail shopping! This location is in Fashion Valley Mall. The layout is very spacious and open. Customer service is professional, helpful and friendly. There is a wide selection of clothing and accessories, for both men and women, which range from top quality brands to designer fashion. Prices are on the higher end but you definitely get what you pay for. I really don’t have anything to grip about this location or Nordstrom’s in general. There is just nothing that stands out and blows me away from this location. Overall, Nordstrom’s is a great place to shop. If you enjoy top quality fashion, then definitely check this place out!

Ben, the full timer in the very most forgotten corner of the store sold me men’s cosmetic product that I bough a couple weeks ago from him. Yesterday I went back with the receipt and the product more than half full looking for a refund. I simply wasn’t happy with the result and was looking for an exchange. After I noticed his attitude and his comments that the product is ”OLD”, and ”even with a receipt that I need an ID”? I respect the protocols, but just communicate a little more mature towards customers.
Ben was literally a piece of work: SOO AGRESSIVE, and NOT ACCOMODATING. It is actually a shame that Nordstrom hires people like him, because he literally doesn’t know how to work with customers and the retail industry. He was making my return very though due to protocols.
— TERRIBLE SERVICE
— AGGRESSIVE & INTIMIDATING ATTITUDE
— NOT EFFICIENT (TAKES HOURS)
— RUDE COMMENTS
I would advise Nordstrom to get rid of such employees. They belong in the stocking room, warehouse or just outside this entire company.
SUCH A SHAME NORDSTROM!

I’ll simply leave a few key points —
Customer service was lacking. I was looking for a bridal bustier. The girl who helped me was not particularly friendly or helpful. She said «I’ll go look in the back, but probably nothing.»
Selection sucks. They literally didn’t have a single bustier.
Blah.

Got a pair of uggboots $ 183.55 for christmas 2014. made in CHINA. NEVER WORE THEM. LAST October I tried to return them to exchange them for something else. The clerks and store weren’t very friendly and acted like I was trying to pull fraud even though I have a Nordstrom visa with a $ 10,000 credit limit wirh a zero balance. He’s stupid boots or purchased online and I couldn’t even find the transaction at all I spent over an hour in the store trying to get rid of these stupid ugg boots. Trick long story longer they did not return the boots they did not let me exchange them for something else they wanted a receipt proof of purchase. I’ll never buy anything from Nordstroms again. Last Friday the person who purchased the boots for me found the receipt. I return these boots today for a full refund of $ 183.55.
Nordstrom is not a store of integrity anymore no no longer shop there ever again

Review is overdue. But I like to shop at Nordstrom online when they’re on sale. They have good rewards programs and free alterations. Always free shipping, free returns all the time. I like to shop at Nordstrom rack too because they’re half the price. I like coming to this place because of their expensive high end make up to try on and their Anastasia beauty brow bar/​salon. I like the Nordie Café. Overall, I like the free returns no questions no receipts etc. Good CS. But not all of them smiles at you. They call or email if they have good promotions. I like this location better than the Horton plaza.

There’s something odd about this location’s customer service. You either get ignored by the employees or get awesome customer service. So far, I’ve received great customer service & was ignored before. I was «under dressed» (in my gym clothes) when I wasn’t acknowledged at all. Seriously, don’t judge a person based on what they wear, they can be a millionaire haha
Anyways, when I was younger, most of my clothes were from here. Thanks mom lol. So, every time I go shopping, I end up visiting this store first, it’s a habit. The reason why I love shopping here is because it’s a huge department store divided by other small brands. They sell makeup, shoes, clothes, purses, men’s clothing and etc. You can find almost everything here.

5 stars for Taylor in the David yurman section… My boyfriend bought me a bracelet and some other employee messed it up and she exchanged it for us in seconds… She made a bad situation into something way better!!! Love my bracelet

I did a little something for myself the other day (something I probably should have done years ago) and went to Nordstrom for a bra fitting. Best decision of the year! I came to the store more excited than nervous, and ready to drop some dough on one well-​fitting, everyday bra. As soon as I entered the lingerie section, Dee approached me and was happy to give me a fitting. I dropped in without an appointment on a late Wednesday morning, and it seemed like the perfect time to come by– there were only a couple other ladies mulling about the section, and all the sales assistants were happy and lively– probably having had just enough time for the coffee to hit their bloodstreams…
Dee was amazing– she makes you feel completely comfortable and at home, which is hard to pull off under the fluorescent lighting that makes it obvious that you’re baring your top half for a complete stranger. After hearing what I was looking for, Dee used a bra made specially for sizings, then popped out for a second to grab me a selection of bras in my size, leaving me time to consider the fact that I had been wearing brassieres that were the wrong size over the past decade! Out of the three she brought back to the fitting room, all fit me beautifully, though one was a clear winner and an easy buy. Although it can hurt to drop $ 60 for a bra when you know that you could buy three for that price somewhere else– I left Nordstrom ZERO regrets, and that bra is now my favorite bra. Who knew that bras didn’t have to be torture devices? Ladies, do yourselves and your breasts a favor and consider putting a Nordstroms fitting on your to-​do list! I can vouch for the excellent service and selection :)

Nordstrom has the best return policy for impatient online shoppers like me. I just take my returned items upstairs to the 3^rd floor and I’m usually the second person in line every time for some reason. It sure beats packaging it back up shipping it out and waiting days for it to go back into the bank. They have the BEST return policy and professional customer service that’s unbeatable.

This place is very nice and has a lot of things to buy if you are in the shopping mood. My only issue is that there are so many people in the store that either work there or are just patrons that are just stuck-​up. I can’t stand that about people, so that alone deters me from coming here. I am just a down-​to-​earth kind of girl so it bothers me a lot.

I always park right outside of Nordstrom in the parking garage and walk through the department store while entering the mall. It’s also my favorite place to shop and seek inspiration for my shopping!
The store is very clean, well organized, and they have a great selection of items $ to $$$$.

This review is for the awesome customer service in women’s designer handbags!
I was connected with one of the lovely employees Jessica when in search for a bag. She had texted me numerous photos of bags I was interested in and even sent me pictures of givenchy bags in the Nordstrom look book. I never bit the bullet until she literally sent a picture of my dream bag that just came into the store! I immediately needed it, it was a Medium Givenchy Antigona with plexy hardware in light beige/​nude! I have never seen this bag in this color. only in black at Neimans! It felt so meant to be because I have been wanting a nude antigona and the plexi hardware was the cherry on top!
Had the bag sent overnight and it was in my arms the next day. Jessica is by far someone to look for when shopping at Nordstrom in designer handbags. I have called the Costa Mesa location before and they never looked in the look book for other options besides what’s in store. Jessica goes above and beyond for her clients. She is still sending me new pictures of goodies and I’m definitely only shopping with her for bags I want at Nordstrom!
Satisfied customer!

Probably the worst of all the Nordstrom stores in the county.
I have NEVER received any service from here besides from a select few departments, and when I say a select few, I mean one. The only department I get the service from is the Sunglasses department. If I’m looking for clothes, I can just forget about getting any help.
I walked around the TBD, Topshop, Business Casual, Studio and BP and NADA. No help at all.
A lot of people like this location better because there’s a much larger selection compared to other Nordstrom stores in the county, but I would rather go to a smaller location and just order what I want and have it sent. At least I get help at the other stores, even if I do get my items later.
The Horton Plaza store beats them by a long stretch.

Yes, Nordstroms does usually feel super overpriced and it is hard to find anything affordable in here, however when you are looking for something nice for a big occasion this is the spot to go. The staff is super helpful and they have all the most popular brands. I also love the beauty section. So many stylists to help you achieve any look you might be going for.

My bf and I were walking around trying to find an outfit to wear for my bday celebration. I had my outfit picked out and just needed some comfy shoes. I walked into Salon Shoes and decided on the Reva flat by Tory Burch. I asked the sales associate Alexa for a 5.5. She went to the back to search for them, but came back empty handed. She offered to order them and have it shipped to my house for free, but I declined because I needed them immediately. I walked off disappointed and ventured into the handbag department. About 5 minutes later, I see Alexa running towards me with my shoes in her hand saying «I found them! They were in the wrong spot!» I tried them on and instantly fell in love. This was too good to be true. Thank you Alexa for finding my shoes and not letting me walk off empty handed.
0 stars for their BP department since not one associate said hello to me even when I had things in my hand. I guess they didn’t want a sale.