Niterider Technical Lighting

I must be old. I bought a niterider a few years ago and it stopped working, or so I thought. So I put it in my pile of electronics to fix. I got out my kit, tried to take it apart. I was unsuccessful, so just bought the bullet or so I thought and got a new one. I charged it up, and it would not turn on. I plugged it into multiple sockets, multiple chargers, and almost went crazy. And it, too, went on my electronics pile. Finally, I had time again weeks later and got the thing in the package to send back to Niterider, but just for kicks, I called the support line, just to make sure the receiving address was correct. And lo and behold, the support tech came on, yes a real HUMAN, and actually fixed my light over the phone, told me just to depress the button for 8 – 10 seconds on both lights. Even the light that had not worked for a year came on and still had it’s charge. WHOAH! they make a great product and actually provide customer support. wow.

I bought a set of lights from NITERIDER, about a year ago. I noticed the tail light to be on. I never tired it on. I attempted to turn the light off, but the switch wouldn’t work. The light stayed on. I opened up the case, and discovered that the batteries it came with had leaked.
I removed the batteries, cleaned the inside as best I could. When I installed new batteries, the light wouldn’t work.
I called NITERIDER customer service. I explained my problem to the specialist. Expecting to get a lot of grief, and being accused of lying to them, he gave me a heart felt apology for the failure of their product. Additionally, the only question he had for me, was, «what is your address, so I can send you a free replacement?» I almost hit the ceiling. When I called, I had my credit card at the ready, prepared to pay. Now that’s customer service.
I just wish I would have written the persons name down so I could commend him. I guess I was in shock, to have such an excellent customer service team helping me.
It’s a real pleasure to do business with a company like that.
By the way, the lights they sell are «top drawer.»

I had a light that burnt out in my dual beam light from NiteRider. I took it to NiteRider as I live in San Diego. On Wednesday I asked that they try to fix the light by Monday the following week. On Thursday I got a call and was told they would be replacing the light. I picked it up on Thursday afternoon. It is perfect and I appreciate companies like NiteRider who back up their products.
NiteRider builds a bullet proof light. I ride my mountain bike pretty hard in the day and at night. I have not had problems with my lights before now and when I did they stepped up and fixed it. That is awesome.

I have a 7-​year-​old Trail Rat that I use for night commutes. My ride was stolen in January. Luckily, I recovered it about a week later, but some things had been stripped, including my light mount.
I wrote NiteRider customer service and they mailed me a new mount free of charge. I’ve been very happy with the light and the free replacement was a huge bonus.

The shipping took a really long time sadly, BUT when it came back to me it worked perfectly again! Super happy to be night riding again!

I have a Trail Rat that’s been in use off and on for the last eight years. By off and on, I mean mostly off. Lately I’ve been using it more though and am delighted to find that the battery is still in great condition (considering it’s just been sitting around for the most part). The lamp in the fixture is as good as ever and boasts a sturdy connection. Unfortunately, somebody thought you could twirl the fixture around while carrying it attached to the battery (they subsequently spent much time considering the fine structure of The Corner) and broke the wire feeding the fixture. Sadness! But, lo and behold, the company is local and so I took it in for repairs. Sure enough, it was a broken wire and they had it fixed in no time for around $ 15. What a deal! I was so impressed, I bought a couple of Cherry Bomb taillights; now I want a new headlight for my child’s bicycle, too.
Quality products from a San Diego company. Yeah!

The charging system on my Nite Rider Pro 600 suddenly stopped working after ~3 years of ownership. Nite Rider did a good job of talking to me on the phone about the problem and suggested that I bring it in for diagnosis since they are local. They were able to fix the problem within 24 hours at no charge (done under warranty). Everything was handled professionally and I was happy to have my bike light back so quickly.

The first reviewer was nice giving four stars.
One is enough.
Two is being nice. I am nice so I posted two instead of one.
I bought my light a few months ago.
First time out is failed. Being frustrated, I had my worst fall ever. Banged my head so hard I momentarily passed out and am scarred for life. Since this outfit has (now had) a pristine reputation I recharged the light and is seemed OK. I ran the charge down and recharged the light. However this time I tested it at home before trusting it.
In five minutes later it shut down on the low power setting. I gave it another test and again is shut down in five minutes.
Well I thought this was a top notch outfit and I sent it in for repair. Today they called and said nothing was wrong with it. I told him what happened and he informed me that he is not a technician and would have it looked at again.
I told him if they can’t find the problem to keep it.

So get this… i bought 2 trinewts, a slick rock 900 (recently), a minewt X2 and a minewt X2 dual… few cherry bomb tail lights… etc… great fucking lights, they rock… the batteries are good, but they also suck…
now, come on, im good at breaking shit… but not that fast… i went thru 5 batteries in the last 6 months… (4 trinewt and 1 minewt)…
so my review is not on the lights themselves (which i have to say ROCK when they actually work)… but my review on them is customer service… especially the warranty dpt…
now the first time i had to warranty my batteries they did a fucking awesome job!!! i had that shit back in exactly 1 week…
PROPS and 6 stars…
the reason you douche bags get 4 stars, is because you dropped the ball the the 2^nd time… (ok, so calling yall douche bags was not nice, and im sorry)… but i waited 2 weeks…
oh yeah, i sent back 2 batteries… hmmmm this package is pretty light… oh my, only one battery… wtf…
i sent off an email, and magic… yup niterider fucked up, and the 2^nd is on the way… (more like 3 weeks by now)
their customer service is good (they jsut drop the ball sometimes), we’re all human…
anyways, great job guys on the lights, i prefer them over my light in motions and my cygo-​crap-​lights, and my cat eye super bright thing… niterider lights are fucking bright and the brightest, and awesome… i jsut hope i dont have to ever warranty shit again…
GREAT LIGHTS… they are fucking bright…
the warranty dpt the first time was awesome… idk about this 2^nd time tho