Sport Chalet

I usually pop in here whenever I visit Nordstrom Rack just to see if they have any good deals on athletic gear. Most of the time, actually pretty much all of the time, I come in here I don’t leave with anything. Reason being, shit’s always full price! Call me cheap but it is what it is. I literally see the same exact product here for full price that I see at other retailers for a percentage off in the sale racks. Idk why I continue to come here; maybe it’s in hopes of finding a hidden gem lol. They do have a wide array of product and usually have a pretty good selection from brands like Nike, Under Armour, North Face, etc.
Customer service here is pretty much non existent. I have yet to be greeted when I walk in to the store and I think I’ve only been asked if I need help once (outside of the shoe section) and that was after the employee finished their personal conversation with another employee. On the contrary, the employees in the shoe department are helpful and are usually standing by to help you right near the stock room entrance.
There’s plenty of of other superior sporting good stores out here in San Diego so unless you happen to just be at Mission Valley Mall and desperately don’t want to go anywhere else, I’d probably choose another sporting good store or possibly a different Sport Chalet location.

Dear Sport Chalet:
You told us we could return tire chains if unused and unopened. When we tried to do so, you told us that this item could not be returned. This is true as it is posted on your website’s return policy. When we tried to tell you about the discrepancy so that (emphasis) this would not happen to future customers (/​emphasis) you said, and I quote, «There is a sign here that says you can’t return chains, only a blind person would not see it,» and proceeded to walk away. Besides your insensitivity to people with visual disabilities, your utter lack of customer service, hospitality, and care to your customers is appalling. An entity that is willing to blame paying customers without even considering the possibility that it is the entity itself that might have made a mistake is not one I ever want to patronize again.
It will be a cold day in hell before I return to this store for anything.

Second weekend in a row walked into the store asked for help in the bike area and no one ever came and that was after we asked for help.
Bought two bikes at sports authority!

3 stars for the facility (could use an update & some serious deep cleaning) & the management (they always seem severely understaffed in almost every department).
5 stars for some of the staff. Larry in bikes is the man, incredibly knowledgeable & personable– helped me pick out the perfect bike & components– this guy should start his own bike shop! John, also in bikes, is always helpful & friendly too. Sebastian in the ski shop really knows his stuff & is quick to help you with anything, even when he’s super busy.
Overall, 4 stars. The prices are on par with sports authority etc, but the knowledgable pros are truly what keep me from going elsewhere. Get the action pass & you’ll almost always have a coupon or credit to use.

Terrible experience. Will never come back again.
We tried to return a new item that we’ve had for some time. It was unused and still in its original packaging. We kept the receipt knowing from past experience that you can return items you are not satisfied with.
This is our second time trying to return this. The first time we waited in line for more than 30 minutes only to be told their computers are down and can’t process returns. No effort was made to let people know this until they got to the front of the line.
Today, we waited about 15 minutes for Marlon, the manager on duty, only to experience the worst customer service we have ever received. He made no attempts on hearing us out despite his inability to produce proof anywhere about this «30 day return» policy.
The website states «Our first priority is your complete satisfaction with your sports chalet purchase…»
We are not satisfied with the unused item and we are most especially unsatisfied with how we were treated. You have lost customers today.

2 stars for the price matching, but the customer service here could be a lot better.
I did not appreciate the attitude of the cashier here and I was pretty mad when I discovered he misinformed me that my coupon didn’t apply to my purchase. I was skeptical and looked it up later on and discovered that he was incorrect. I even confirmed it with the main customer service line.
Don’t believe these folks right away when they tell you coupons don’t apply. When in doubt check online and/​or contact sports chalet customer service. Their online team is pretty responsive and professional. I can’t say the same about the employee (dude with glasses and curly hair) I dealt with at this particular location.

I’ve been here a few times and I’m not inclined to return again. It’s run down and something is ALWAYS wrong. This time the women’s bathroom was broken and the manager just stated it’s an old building and there is nothing they can do. Please explain to me how Target can be in the same building and not have issues? A time before this I came on a really hot day and they had the AC off to cut costs! The poor employees were sweating their butts off and it smelled of mildew and BO. This time we went expecting to find some sporting gear for the big holiday bowl. They had nothing for children and when we did find stuff, we stood in line for nearly 20 minutes for two items! Again, they were packed, but only two cashiers. Unless you’re in desperate need of something… avoid this place.

Worst customer service ever! It’s December 28^th and I went in with my boyfriend and got what we needed and proceeded to the register. We wait for 30 minutes to check out while there is only 1 girl at the register. We FINALLY reach the counter after listening to a phone none stop ring with no one answering it and a baby screaming somewhere in the store. After all that the girl says oh sorry we can’t accept debit or credit but I can write your card number down and we can process it in a couple days. Uhhhhh I’m sorry no I am not going to leave my card number on paper for you to do what you want with and not to mention why the heck did you not tell people over the PA system that your machines are down. Yes you had signs saying can’t do return because machine was slow but no where did it say that you cannot take debit or credit. Like seriously? Worst customer service. I couldn’t believe it. Pretty disappointed. Guess Adventure 18 rather have my business.

My fiancé’ and I are beyond piss!!! We bought my dad some Ugg’s on black Friday for christmas but we decided to go on a different route. I lost the receipt but I used my action pass and my credit card! I was told that they could not find the transactions in their computer? I went to another branch to see if they can help me out. I was told that they check the computer and no purchase of UGG’s was made for both store on black friday? Wtf? I showed them my credit card transactions and its still not enough! I was forced to go home which 30min away and look for the stupid receipts and I still couldn’t find it so I called the customer service and they said they cant do anything and they dont have access to the receipt or the action pass and i was advice to go back to the store… I went back to this store and spoke to the same manager again, they have found my receipt and I thought my nightmare was over, they came back 30min later and accused us that the pair of Ugg’s were fake and worn? Bitch we dont do that kind of shit! If they look at our action pass and see how much shit we bought just for snow gear alone! After 2 hrs of debating they just offered us store credit despite of them finding the receipt and credit card transactions and accusing us that the Uggs were returning is fake? I’m sorry but I’ll take my business somewhere else!

Didn’t end up finding the boots I wanted but Bob from the shoe department was super helpful, nice, and hilarious :)

I had two snowboards serviced here. It’s pretty standard for a place that’s not actually at the resort, you know? I paid $ 8.00 per board for factory wax since I don’t really have time for hand wax or a major tune up. So I cannot attest to their other service. Seems standard as I was still filling out paper work and they were already done with my two boards. I do appreciate the associate who just got me in and out since I walked in. Get your ish done early cause I noticed they had a ton of boards lined up against their wall’s shop. Season’s not even in full swing yet.

Luv this shop, they usually have an amazing selection of snow jackets, i luvvv coming here and get lost in their racks of snowboard jackets (especially during holiday sale seasons haha), the staff are always willing to help too, i have been to all the sport chalets in SD area and this one is still my fav

Went in to rent some snowboarding equipment. Seeing that I have never snowboarded in the past I had no idea what to expect.
We met this phenomenal employee named Matt that gave us all the information we needed to get started. From custom fitting our boots to hand waxing our boards, even going all the way as to giving us tips on how to better conquer the sport, I feel a lot more comfortable now that he was able to offer us his know-​how.
He hooked us up with some name brand equipment all at a very good price. This sports chalet is a great place to rent from.

5 stars goes all to Sebastion (long haired guy) in the snowboarding department, at first we had one guy who gave us pretty crappy advice and kinda just didn’t want to help, but then when we were by ourselves (because the uninterested guy went somewhere) Sebastion asked if we needed help and provided us with some awesome advice, got my wife fitted with appropriate gear, and set up her board as well.
Sport Chalet, give that man a pay rise. Personable, expert advice and service with a smile. Happy customers :)

Good, not great. I keep going to get a specific item and don’t find the right thing. For example, they have one type of knee tendon straps that is relatively poor quality. They didn’t have any other types, so I left. Tried three others at the navy exchange and picked one I liked much better. So I guess the conclusion is that they have the basics, but no selection or the quality I want so I don’t end up buying anything. Also, some exercise clothes are more expensive than other sporting good stores I have frequented. Staff does try their best to be helpful though and good service has saved my rating of sport chalet to a 3

I don’t know what’s up with the funkyness when you walk into this store, but it smells like 1984. Maybe it’s the air conditioning? I don’t know, but they have a pretty good selection of clothing and equipment. They also have killer clearance sales during certain times of the year. The customer service I receive there is just okay. Nobody really goes above and beyond and it’s hard to find someone to let you into the fitting rooms.

I stopped into the store looking for a specific item and I asked the first person I saw for help. He worked in the bicycle section and once I asked my question he was super helpful and kindly walked with me towards where the item would have been stocked. Unfortunately they were all out and he offered to look up the item and order it for me. I asked him not too cause I only was inquiring but I just had to come and mention my experience cause you don’t always get good customer service. I will definitely be coming to Sports Chalet for my sporting good needs from now on

I tried getting my tanks filled for diving but they did not have anyone certified. They offered me renting the tanks. It was not my fault they did not have anyone certified to fill tanks.
Why would I want to rent the tanks because they didn’t have anyone to fill mine?

I was walking through the store today as a short cut to get to my car. I wasn’t making eye contact with anyone and a worker said hello! I thought that was nice and friendly. I remembered that they have a great section for camping and I headed over to see what Stanley gear they have because it’s my most recent obsession. So worth it. They have my dream cooler. I love looking at camping things and dreaming about going soon. This isn’t related to camping but I did get my favorite rain jacket from this Sports Chalet. It’s great that it’s in the mall because I usually pop in whenever I’m passing thorough. They have a great selection of shoes, workout gear, different sports balls and obviously plenty of camping stuff.

Came here to check out the cross training and running shoes. Also to get some workout clothes. This Sports Chalet has a huge selection of apparel, shoes, sports gear, and equipment.
The sales associates were friendly and helpful. They didn’t seem pushy which is nice. This place will also price match with brick and mortar stores and online stores as well.
No issues with parking. Plenty of parking near the north end entrance, near Target.