Mission Valley Self Storage

I went in a few days ago to update my reoccurring card for monthly payments. They couldn’t be more friendly or efficient. This location also has free e-​waste and recycling too, so they really do make things easy and convenient while at the same time promoting much needed recycling and conservation efforts.

I had this a storage unit here for over a year and never once had any problems. They were always nice and curtious and the grounds were always clean! Not to mention, the price was right!

Amazing customer service! The man helping us was funny and pleasant. The manager of the place ended up doing our paperwork and she demonstrated the same professionalism. While waiting to finish up our paperwork, she over heard me saying I was thirsty, and she quickly offered water bottles for me and the two people that were with me. Very nice people! The storage was cheap, clean and easy to access. They tell you all the information needed from the beginning, so, as long as you know how to follow directions (i.e. the gate closes at 8pm, so make sure you are out of there by then) then you should have no problems!

This place is horrible, my husband was unloading our U-​Haul truck & went 15 minutes past 8pm, he was locked in with our U-​Haul truck + nephew’s car, 3 toddlers & 3 adults, the gate won’t open, he called 911 because the facilities’ security alarms started going off, all the babies are freaking out, and there’s no emergency phone number to call the main office to open the gate? What the hell?! Seriously?! I called the 1 – 800 & main phone numbers, get sent to VM or the call is disconnected. My son is freaking out, apparently my husband has to spend the night in the truck? And not even the cops can open the gate? This is so wrong, crappy place, customer service my ass! So wrong!

I have a couple of storage places here and have been very happy with not only the storage units, but the staff as well. They go well beyond what is agreed to in our contract. The staff has never failed to make a courtesy call if my rent is late so I don’t get charged a late fee. Pretty stand up if you ask me.
The negative reviews on here are a joke. If you can’t pay your rent, don’t blame the management company! Isn’t it interesting how people who can’t fulfill their end of a contract, and fail in their financial obligation, blame everyone else for their predicament? Sad.
Do yourself a favor and go here when looking for a storage space, you will be glad you did.

I don’t know what people expect from this place. I picked it because of the location and price. I rarely interact with the staff there. They seem nice and professional enough for me. Maybe they are tired of dealing with idiots. They give you 10% off if you pre-​pay for a year.

now I know why this place has such low reviews. When I called I spoke with a very nice woman who set up a storage space for me and made all of the arrangements, she was very nice very thorough and very professional. When I arrived to get my space, the man behind the desk was helping someone else, and could not help me largely due to his incompetence. He was unprofessional and rude. he called the woman to get help, and made untrue statements about me, a person who just wanted to get her storage space. He really was a complete idiot, and finally he flatly ordered me to leave because he was unable to provide assistance. What a confusing interaction I had at this place! No problem tho, I went down the street to storage west and received A warm welcome, and the storage space that I was looking for. A very simple thing, however this location was unable to provide it. I highly suggest you drive the extra mile or two over to storage West and do not waste your time with this place.

Manipulative business practices within this company. This Mission Gorge location has 30 defaulted storage lockers this month alone, as I write this review due to the way rent payments are structured to renters with this storage company. How many peoples lives are going to be turned upside down because of this? Avoid this location or any of the A Storage Place facilities. If your complaint does get addressed and escalated to the district manager, be prepared to be steamrolled by a woman named Kristen. She will say we can’t seem to make you happy. Lovely cop out. Just do your damn job and quit screwing tenants over. She will tell you to be professional like you’re her child or employee, lol. Hey quit contributing to people losing their personal processions with wrongful contracts and people will remain calm. File a BBB complaint or certified letters to the San Diego Consumer Affairs office if you’re not allowed to pay any back rent verses a lump sum to ultimately see your pocessions auctioned off. There is a reason why this location has 30 defaulted units for February 2015 for that one month alone! How many annualy? It makes you think doesn’t it? Something is very wrong within ASP’s business practices that is causing tenants to lose their personal belongings in droves. Renter beware! A very poor value too. Their prices are outrageous too and you may likely lose your stuff. This fascility in addition has a nasty termite issue. Do not walk, but RUN from any A Storage Place location. Look at all the 1 star reviews… do you need any more proof?

Don’t deal with Michael. He conveniently lost my vacancy paperwork and then charged me for the extra days.

Love this place. Clean, Secure, and friendly people. The clerk Michael is so nice and always makes me laugh. I’m always greeted with a smile and the staff here treat my needs as their own

Just wanted to let everyone know what a great service and deal I just received from Mr. Gutierrez and how thrilled I am with the Mission Valley Self Storage. Thanks for making it so easy and affordable!

My husband and I used this storage company when we relocated to San Diego about 13 months ago. We rented out one of the larger units and had a monthly payment that was indeed overpriced. We paid every month on time for 6 months. We left a few days before the due date and gave friendly notice in person and by voice message of our departure. Swept out the unit, took our lock, and left the door open. When we unpacked everything at our new home is when we started to realize excessive termite damage to our furniture. We had to throw away a dining room table and our sons bunk bed. We left it at that and moved on. 6 months later we get an alert from the credit bureaus that a collection account was added. We called the agency and were dumfounded to hear it was for Mission Valley Self Storage. Now keep in mind, we had no phone calls and no letters regarding any kind of outstanding balance. The balance said owed was 6 times the monthly payment. We have since sought legal guidance and learning the dangers of self-​storage embezzlement. While most self-​storage owners are honorable in their dealings, as in any business, there are also some crooked ones. So no, I would not recommend this place.

The place seems clean enough when you first see it (how clean can an outdoor storage unit get?) But there were termites on some of my things when I moved out. The prices aren’t outrageous, but definitely over priced when you consider the bugs, the location (its really more mission gorge than mission Valley), and that the staff is sometimes friendly but always EXTREMELY unhelpful. A couple of times the staff has been downright rude. Overall, I would warn to go somewhere else.

Termites: and fairly expensive. Extremely dirty on move in. I decided to move out after I found termites. When I wrote about termites on the check out survey, the desk clerk did NOT acknowledge the issue. In fairness, they did contact me once after I neglected to lock up properly.
If you don’t have «stuff» termites eat, like concrete or iron… ‘enuff. said.
Did I mention: termites???