Mission Hills Collision Center

I just bought my 2016 mazda. It had less than 1,000 miles on it when i had gotten into an accident. Within an hour my car was at the shop, and i was in a new rental. Mission hills collision center helped me with all of my issues i had with my insurance company. Their customer service is AMAZING. I recommend mission hills collision center to anybody who has a vehicle that needs to be worked on.

Got into a minor car accident the first week of the month and AAA recommend them instead of taking it to Bob stall. Must say they where absolutely professional Ralph was working on my car and he even took the time to let me know exactly what they where going to do with my vehicle saying this was the first accident that I’ve been in. You can’t even tell that it was ever hit will most definitely recommended them to my friends and family.

In December 2015 we were having the worst time financially. Everything was breaking, it was christmas, my father and my father in law were in bad health and my husband got fired. In the mix of it all I crashed our car on the way home one night, which left me wondering how much worse life was possibly going to get.
After visiting many shops downtown to try and get an estimate I ended up at Mission Hills automotive. At first look the shop may not seem like much compared to bigger, more expensive automotive shops but it is much more.
The guy in charge spoke with my husband and heard all we were going through, and helped us get a rental car asap, and got the ball rolling on our repairs within days.
This shop offers great customer service and treats you like more than just another dollar. We even misplaced the check The insurance company sent us to pay with and instead of charging us storage for two days until the check came he told us not to worry about it.
When we got our car back it looked much better than it did before I even crashed it. There were a few little knicks here and there that were patched up in addition to a phenomenal color match with the paint job.
I am very thankful my husband found this place and will be recommending it to anyone who asks.
Thanks!

They gave me a quote for my bumper. they were very nice, quick, professional, and I liked how it was clean inside, which is prob hard to maintain bc of the nature of their business

I can’t say enough good things about my experience with this place. Darrel has been on top of things through the whole process of getting my car repaired. Communication has been excellent and i would recommend this shop with no reservations.

My Hyundai Sonata was in a fender bender downtown. Took the my vehicle to Mission Hills Collision Center (MHCC). Car looked great when I picked it up. Perfect match on the blue metalic paint between original metal and replaced door.
MHCC worked well with insurance company. The whole process was hassle free. Hopefully I will stay out of accidents for awhile and not have to see them again anytime soon. Nice to know that if another accident occurs I am taking it back to MHCC.

BEST. PLACE. EVER.
If you need to get your car fixed, please do it here. They are awesome. I was so worried about my car when I got into an accident, but they fixed my car! And they were wonderful about it. Great customer service, great people. From now on, I will only bring my car here. Ralph Ocampo was so great during the whole process. Honestly, such a great experience.

After my car was totaled, it had to be towed to a collision center. The tow truck driver refused to wait for my insurance to provide an approved place, and when my insurance provider did give me a recommendation, the driver refused to change our destination (despite the fact that we were a only block away from the scene of the accident, and still nearly 15 miles from Mission Hills Collision Center) and he brought me to Mission Hills, so I’m assuming he gets a sizeable cut of the profits. The employees at Mission Hills were very courteous, polite, and sympathetic about what happened; this only makes it worse that they unexpectedly and unexplainedly raised the prices they expected my insurance company to pay past what my insurance was able to cover. My insurance agent had me in a three-​way call when Mission Hills employee «Casey» flatly refused to negotiate any kind of terms. He insisted upon the extra $ 700+ charges, of which I thankfully only have to pay $ 257. $ 257 is still a lot of money for a full-​time student and Marine veteran to pay, however, (especially considering I need every cent to buy myself a car) so I have to recommend: if your vehicle needs to be towed, do not allow the tow truck driver to bring it to Mission Hills Collision Center. INSIST on waiting for your insurance company to provide you with a recommendation no matter how long that may take, and if Mission Hills happens to be recommended, still choose a different place.

Mission Hills Collision Center repaired my car after an accident that left it in pretty bad shape. I went through my insurance and my car was able to be fixed completely without it having to be totaled out. When I got my car back from Mission Hills it was like new. If I didn’t know my car was damaged in an accident I definitely wouldn’t have known after it had been repaired by Mission Hills. They are very friendly and very helpful. I definitely recommend Mission Hills Collision Center to anyone needing their car repaired.

I honestly don’t ever write reviews unless ive been blown out of my socks! or very very dissapointed in something and this time i have been blown out of my socks. I cant say enough about this place! I don’t know where to even start. My car was vandalized and someone had recommend me this body shop and i was very nervous about taking it to just any place so i did a little research on them and was very pleased to find that they have one of the best reputation in san deigo and have even won awards ! anyhow even though that i still decided to shop around and get different quotes. i went to a couple shops here and there and got all these quotes so i can compare which one was affordable for me and also would do the best job for my car. so finally i went into mission hills for a quote. i walked in the place it was very clean and organized not like all these body shops with oil everywhere and car parts and just so disorganization you don’t know where to stand or do. i was then greeted by a really nice gentlemen named casey he was so accommodating greeted me right away offered me a beverage. and we went around to look at the car after we went and sat in his office and decided what would be best for the car and he listened to what i want wanted done to it for once i had someone actually listen to what i wanted and recommended things to me and even explained to me how its done unlike the other body shops that would just laugh and say we can do it and stare at me an say okay anything else? i wanted to put some add ons to the car and he said it was no problem he would put them on. then he took some notes went to his computer to pull up the quote and when he put the paper in front of me i couldn’t believe my eyes the quote was so much cheaper then the other body shops i went too! and he was doing more work for me then the other body shops were going to do ! So i was definitely going to go with mission hills! after i approved to keep my car there to get fixed he asked if i had a rental and i said no and that i would need one he immediately made a call and got the rental car company to come pick me up and get a car. i signed some papers until the rental company came to pick me up, and off i went, during the week my car was supposed to be done they made sure to call me and keep me updated on my car and what they had worked on and what parts came in and what didn’t, i was so pleased and they were so reassuring i was so relaxed and stressed free. finally when my car was done i dropped off the rental and went to the shop to pick up my car and omg when i saw it i was just so blown away i cant describe how i felt my car literally looked way better then when i first got it from the dealer it was also washed and detailed it was sparkling ! we went around and looked at the car and i noticed he added some extra things in the car and even fixed somethings for no extra charge! they just kept me speechless the whole time i couldn’t be happier with this place they never stop impressing you ! if you don’t take your car here omg your missing out on so much great work ! I WILL NEVER TAKE MY CARE ANY WHERE ELSE !

Unfortunately what started out as having really high hopes for this place turned out to be an awful experience and a waste of money. After getting into a small accident, the tow truck driver convinced us to have our car taken here because «they were the best» instead of taking it to a shop we know and are comfortable with (be wary of this, the tow truck driver gets a commission). I looked on Unilocal and saw that they had some great reviews and decided to go with this suggestion. When we got there, the gentlemen at the front desk was very inviting and friendly, so I thought, this is going to be ok!
2 days later, our insurance adjuster came to look at the car. My husband met him there so they went over everything together. He is extremely knowledgeable about cars and wanted to make sure that everything was done right. At that point everything still seemed pretty good. We received our quote from the insurance company and they indicated that we could assist in looking for quality parts to replace what was damaged (there was quite a bit of custom work so we wanted to make sure the parts were of high quality) and that’s when everything went downhill.
My husband had been emailing with Darrel to coordinate everything and to check in. When giving him the information on the parts that he’d found, Darrel sent a response email that was extremely rude and condescending and basically told us we can go somewhere else if we didn’t like the way they did things. He didn’t want us to look for parts because they like to purchase low cost (aka used) parts and pass them off for a higher price to the insurance company (which by the way is insurance fraud).
So we decided to have the car taken elsewhere. They informed us that we couldn’t take our car because we owed $ 800 (that’s right, EIGHT HUNDRED DOLLARS!!!) for a «storage fee» of 5 days and «taking the bumper off». The insurance company paid and we got out of there.
So disappointing, especially since quite a few other people seemed to have a pretty good experience, but I can’t help but think they are taking advantage of people who don’t know enough about cars. Hopefully this doesn’t happen to anyone else!

Unfortunately I decided to ruin another driver’s weekend including my own by bashing the front of my car into them a few weeks ago with no injuries thank goodness. SDPD dispatched a tow truck to me and he recommended that I get my car fixed at Mission Hills Collision Center. I’ve gotten into two accidents in 20 years of driving and didn’t know too much about auto body shops here in San Diego, so I figured I could always get it towed else where if I didn’t like them.
After speaking with my insurance representative at Progressive, they highly recommended this business as well so I decided to give them a shot.
It’s been a wonderful experience. The staff is both very friendly and knowledgable. They, along with my insurance adjuster, gave me weekly updates and sometimes multiple updates just to keep me in the loop on how the repairs were going. I dropped by twice to grab items out of my vehicle and the shop was always clean and their mechanics and staff were always running around busy. They were very enthusiastic at showing me the progress, they definitely took pride in the work that they do.
I just picked up my car today and it looks absolutely brand new. It also drives perfectly and since they realigned my steering, it drives even better than before! Because I took a few extra days to come pick up my car, they ended up washing my car several times in anticipation of my arrival. I definitely recommend this business for their professionalism, friendliness, knowledge, and overall fantastic guest service.
I have a Lexus IS 250 with an insane amount of sensors, electronics, and clips, and everything is perfect and in great working condition. Amazing especially since I completely knocked off the front of the car and crunched the hood and fender in.
Great job guys and thank you! I hope to never see you again for accident related reasons and will for sure recommend you to friends who find themselves in fender benders!

Casey and his team are amazing, good work, reliable and always ready to help, had to come back for minor things from a crash and they fixed it right away!!!

My 2013 Lexus CT-​200h hybrid was damaged in front, airbags deployed and had damage on the back bumper as well.
Darrell really came through for me and went above and beyond what I could have expected! He gave me updates and responded to my questions promptly.
I couldn’t be happier! I got my car back clean and it looks like new! Thank you!

Made a horrible car accident experience a good one went above and beyond to help me at a difficult time excellent workmanship and customer service I will recommend them to anyone

Mission Hills Collision quoted me $ 200 less than the first place I had look at my car. They offered a military discount AND they had my car ready in 1 day when the first place I went to wanted to keep my car for 3 days!

Mission Hills Collision does outstanding work. I’ve taken my car in a couple different times for work and each time the staff has been friendly, the prices very fair and their work FAST and top notch.

Phenomenal!
Casey & his hard working staff are absolutely wonderful! Long story short, my SUV came in for a front end collision repair. My insurance company (USAA) referred them to me & despite my doubts I gave them a chance… BEST CHOICE EVER!
Casey’s professional staff worked tirelessly to get my SUV up & running within a few weeks. In addition to the obvious repairs, I also requested personalization to be done & they were more than accommodating. They accomplished everything beyond my expectations & I can’t thank them enough for their attention to detail. So in appreciation, I made a little something for the shop to commemorate all their efforts & to showcase that hard work doesn’t go unnoticed.
Again, I just want to thank Casey & his staff on a superb job well done! I highly recommend anyone (especially military) who’s hesitant of getting their vehicle repaired right the first time to come on down & give the men of Mission Hills Collision a try, you will NOT be disappointed! Keep up the wonderful work!
Bottom line:
Professional staff, very accommodating, military friendly, eager to please, discounted, satisfaction guaranteed

I got T-​boned on May 30^th, and called a tow truck provided by Nissan. While I was waiting for it to show up, another tow truck came to tow the guy who hit my car, and said he could tow mine too for free (that the insurance would just cover it). I was quoted 21 days for the repairs, however I did not get my car back for SIX WEEKS! I had a rental car for those six weeks (paid for by the insurance company). Apparently a part was ordered wrong, and then Nissan had problems getting the correct part to Mission Hills Collision Center, delaying the process to get my car back to me.
When I got my car back I noticed on the opposite side of my car (not the side that got hit), that there were a few small paint chips in my driver side door, like someone opened a door onto my car while it was sitting in their collision center for six weeks. They offered to fix it for free, but I decided I did not want to have to take my car back and have it be there for three days more.
It WAS detailed very nicely inside when I got it back, however. Looked brand new.
I do have to say though, they ONLY communicated with me through email. It worked fine for me, because I check my email frequently throughout the day, but it would have been nice to be a little more professional and call your customers with updates (or when their car is ready to pick up), vs. just sending an email.

SHADY, SHADY, SHADY.
I was involved in a car accident and my tow truck driver brought me to Mission Hills Collision Center even though he was supposed to take me to the insurance company recommended shop nearer to where the accident took place (and nearer to where I live).
I was brought here because the other shop was closed, but this shop was closed, too. The driver called the owner, who must be a friend of his, and told him to go to the shop because we’d be arriving. The owner explained to me in a very condescending voice that the insurance company sent me to the other shop because they get better prices from that shop and that MHCC dealt with all insurance, it just might be more expensive, but it wouldn’t matter because the accident wasn’t my fault. #1, I know how insurance companies work, you don’t have to be an ass to me, and #2, oh, *you’re* an expert claims adjuster, too, just like your buddy the tow truck driver who told me the same thing?
Bad vibes all around. I really didn’t appreciate feeling like these two guys were not only in cahoots, but also trying to take advantage of me.
AVOID. AVOID. AVOID.