Caliber Collision

Smooth and problem-​free experience from start to finish. Fernando was honest and upbeat, which helped soothe the pain of the parking lot hit and run incident that put my car in the shop. He kept in close communication about the status of my car, and I received it earlier than estimated. The repairs were flawless! I would recommend Caliber to anyone!

I took my car in to get a dent repaired on Tuesday and got my car back on Friday. Came back because of the awesome service I received in 2011.
+ dropped it off first thing in the morning and was in and out in 10 minutes.
+ estimator was really friendly and explained everything
+ the mechanic happened to come out and look at the dent as well and was really helpful. Side note: his name was Brandon and he looked like the kind of guy soccer moms go home and fantasize about while downing a bottle of wine in a bathtub.
+ At the end they gave me a cookie when I picked my car up.

I had nothing but a great experience with the staff at Caliber Collision. Fernando was the man in charge of taking care of me and my insurance claim. He was very thorough and kept me updated with my car’s status from beginning to end. He was happy to explain and answer any questions I had. Once I got my car back, he called to see how it was driving. I needed a minor adjustment on the steering wheel, so he immediately contacted the guys at his alignment place to set something up. My appointment was set in 10 minutes, and the little adjustment took 20 minutes to fix. I think they did a great job on the actual repair of my car, and it’s looking and running great!

Jeff went out of his way to ensure my wife and I had transportation this weekend! Good service!

Avoid getting your car fixed here at all costs, if you value your car at all. They do not return calls or communicate with insurance. Do not rely on the expected completion date they give you… add another week.

Took my vehicle in to Caliber for auto repair through USAA. I was outside and watching the estimator do his rounds around the vehicle and he kneeled down and rubbed the paint off my vehicle from the other vehicle. I asked what he was doing and he said it looked like a door ding from someone else. I asked what he was talking about it was a new vehicle and I have pictures and videos of the accident showing where they hit and of the paint left by the other vehicle. He said «no I’m telling you it’s fine». I wasn’t willing to accept a new dent in my vehicle just because the estimator was lazy, so I called and reported it to USAA. Going with Fix Auto instead.

These guys (San Diego Caliber Collision) did a great job, after Caliber Collision in San Juan Capistrano didn’t.
I got rear-​ended on the 5 and of course my insurance company wouldn’t tow my car back to San Diego. I ended up having Caliber in San Juan Capistrano do the job. (BTW.Tanya Hay at Caliber San Juan Capistrano was awesome!) 4 weeks later, and taking the train up to pick-​up my car… it was just okay, even though it had been there for 4 weeks… I find some blemishes in the repair area and things that were not repaired that should have been, and explain to them I will have the rest done in San Diego… as I’m driving back to San Diego, I’m almost home… and the Check Engine light goes on in my car.
Grrrrr…I’m kinda angry at this point. My car goes to Caliber on Kettner Blvd. immediately. John Resko took good care of me. He found a piece from the other persons car wedged somewhere under my car (opps.how did Caliber San Juan Capistrano miss that?) and replaced the things that the San Juan Capistrano branch of Caliber failed to do. A week later I had my car back looking pretty and running great! Thanks San Diego Caliber and thanks John Resko!

I’m not a frequent « Unilocaler» — I certainly use it to find a great place to eat or the best bars, but I can’t say I contribute to the reviews themselves. In the interest of passing along great finds however, I couldn’t not share this gem of an Auto Body Shop on Kettner. Let’s start with the fact that I called out of sheer desperation yesterday morning (Wednesday) at 8am explaining that I just had to get in for a quote before Thursday night. I was immediately booked in the following morning at 8:30am. Godsend. Now I arrived 30 minutes early today and instead of being asked to come back at a less ungodly hour, I was offered coffee and water — if I had wanted to get coffee, I wouldn’t have had time because I was immediately approached by the kindest man in the world who told me he could help me right then.
Fernando is an actual angel. He took a look at the damage on my car and honestly told me that it would need to be replaced. I asked if he could, in the meantime, pop the missing piece of my bumper back on so it at least looked presentable for the time being. He immediately got under the car and fussed with it for a good 20 minutes — and let me tell you, it looks damn near perfect. All the while he talked me through what he was doing and told me about himself and his family — making me feel comfortable, a rare feeling at most Auto Body shops I’ve visited.
I can honestly say I’ve never had an experience like this at any other shop in California. If for some reason, you do need to see a specialist, Fernando will make it the most positive experience you could have.
And for the record, Fernando has two beautiful pre-​teen girls so be sure to give him some trouble, ’cause he certainly isn’t getting enough at home ;)

Once again top notch professional sevice. Thanks Guillermo for managing and the auto techs for the work.

This is the 4^th time using Caliber Collision. Three hit and runs and one neighbor running into me. Each time they did great work. Their staff is friendly and professional. They constantly updated me on the progress of the vehicle and completed the repairs in a timely manner. They are the best!

I thought my service was great, and I used an insurance claim, so I have no thoughts on the price.
HOWEVER, my car left their lot with a flat tire from a nail. Since they had the car for 3 – 4 days and the tire was only beginning to flatten, it’s safe to say that this happened on their watch. However, they offered nothing towards fixing my tire (!!!)
Also, they forgot to fix my license plat light and I had to be notified by the people that eventually fixed my tire. At least when I went back for that, the workers did that for free.

I brought my car here for repairs after another car sideswiped mine. The staff is very friendly and had Enterprise come pick me up to get a rental car. I was told the work would take 3 to 4 days, but I didn’t it back until the afternoon on the 5^th day. When I called to inquire about the status of my repair I was told they had called me and left me a message the day earlier. I never got that message, so I’m not sure what happened there. When I arrived I was told everything would be ready, but the paperwork was not yet finished so I had to wait about ten minutes. However, the work was flawless and the cost was less than my original estimate. Additionally, they washed my car, which I appreciated.

I was in a pretty bad bash on the 8-​W freeway and took my car here to get fixed. They went directly through insurance so I didn’t have to pay the several thousand out of pocket. It took 8 days to fix, and they checked in with me to let me know when they thought it would done. They were so nice and incredibly efficient. Ricky was my contact for working on my car and was so understanding about everything. He even remembered the name of my Elantra and referred to her by it! Would recommend this spot here in a heartbeat for anyone with car damage.

I usually don’t go out of my way to post my 2 cents on Unilocal… but in this case, I had to. First and foremost, Fernando’s customer service was exceptional. He was honest and put me at ease when it came to making decisions about my repairs. He called me almost daily to keep me posted about my car and the entire repair was faster than I had expected!
The entire team at caliber is very nice and accommodating and they did a wonderful job making my car look brand new again!
Caliber will be my go to place If anything should happen to my car again. I will recommend this shop to my friends and family. Thanks Caliber!

First let me say this is the first time in a pretty long life that I’ve had to deal with a body shop so maybe they are all like this… I want my rating to reflect I’m «neutral» on this place as it gets good marks for the repair and price but fewer stars for customer service.
Had someone back into my grill so the repairs seemed pretty minor: replace the grill and the VW emblem in the front of the car. Caliber seems helpful or relentless in pursuing your claim (depending on your perspective), calling me at least 3 times to schedule the estimate. When I finally called the lady back, I told her it seemed like a minor repair and I just didn’t want an estimate, I wanted to get if fixed. She told me I would have to wait an extra week until there was an appointment available «when they could do the work.» Fine, I’m in no hurry. I schedule.
I bring my car in on the appointed day bright and early at 8:30. I meet with the estimate guy. I tell him I want to get it fixed but I also have some prior rear bumper damage that I would like fixed. How long will it take? Three business days was the answer… Great! He’ll get me an estimate. I pick up my rental car and go to work.
Upon arriving at work, I receive two text messages: first was «thanks for trusting Caliber with your repair» Second was «we’re going to be sending you your estimate and a survey via text» I think «Great!» this company’s on it. End of first day… no text, no call, no word. Second day, by 11 a.m., no text no call, no word. I call Caliber and ask to speak to my rep. Yes, we have the estimate (why haven’t I received it yet?) It will cost X to fix both problems. When can I have my car back «If we order the parts tomorrow and the dealership has them, probably by Friday.» Friday? A) why aren’t you ordering the parts the second after I’ve authorized the repair — why would you wait til tomorrow? and B) what happened to three business days to get this all done?
I realize the three business days means «after we get around to ordering the parts and they get here.» I tell my guy, look, I’m renting a car at my own expense… it doesn’t seem like it should take that long. Well, he says, we might be able to get it down Thursday… maybe…” I realize he’s saying this just to placate me and Friday should be the earliest I should expect my car.
Wednesday goes by… no text, no call, no word. Thursday goes by, no text, no call, no word until around 2 p.m. when he calls to get an authorization for another part. He tells me my car will be ready tomorrow (Friday).
Friday comes around and it’s around 3 p.m. and haven’t heard from anyone. I call him and ask him when it will be ready. It’s Friday afternoon and I need to plan to get downtown with traffic and all. He needs to check and call me back but would I prefer to pick it up tomorrow (Saturday)? No, thanks but I’d like it on the day it was promised and I want to stop paying for a car rental.
I bust my ass to get downtown, return the rental car and get up to Caliber. I wait a half hour for my car until they are finished washing it. Apparently it’s more important to deliver a freshly washed car (interior was only marginally cleaned) than to have your customer get their car back in a timely fashion. I go over the repair with my guy… the repairs look great by the way… and he is in Mr Customer Service mode and of course ends by telling me I would be getting a survey and anything less than 9’s is failing. I tell him I’m disappointed and frustrated by how long this all took.
There is no sense of urgency with repairs here. Are you used to taking your car to a dealership or other repair place and having the repairs started that same day? Forget that here. Obviously the game here is to get as many referrals as possible from insurance companies, have people drop their car and let cars sit around on their lot until they get around to fixing it. Who’s going to come back and take it away when you just want to end the inconvenience?
Communication was lacking and the ability to set expectations was completely lacking.

Well ok! I see why they have so many 5 star reviews! Took my car in on a Tues and it was repaired and back by Fri. They called Enterprise and set me up w a rental too. Was super convenient, efficient and my car looks better than before. Yay!

Made an appointment that wasn’t honored. The other gentleman who could help me was on lunch (sitting there looking at me). Next time I am deployed I’ll be sure to let the enemy know I can’t be bothered as I am taking lunch. I took off half a day to get stood up by some no load; maybe you can get good service, but be prepared to sit and wait USAA suggested their services not too happy.

I managed to scrape the back panel of my X3 — just a scrape! I called Caliber and got an appointment. Mary took very good care of me — surveyed the damage, gave me an estimate of both cost and time right then! She arranged for a rental immediately. She called to keep me informed about the progress of the repairs. What great customer service!!!
To make the saga even better, my car was ready DAYS before expected. Everyone I met there was professional, informative and friendly. They have a friend for life — I recommend this place whole-​heartedly.

A freak incident at a car wash left the roof of our new Altima dented. AAA recommended Caliber. I know why! Laura in reception was professional and friendly every time I called or walked in. Alex prepared a thorough assessment and quote. The car was ready a day before the promised date and looked brand new when I picked it up! So happy and impressed with their customer service, the quality of their work and their follow through! Even got a little bottle of touch-​up paint for little chips and nicks! Laura, Alex and the Caliber team are awesome!

After my Mini Cooper was manhandled in a car accident, I had it towed to Caliber for repair. The front left side of the car was essentially crushed and I thought for sure that it was beyond repair. The front tire was crooked and seemed to cling on at an abnormal angle.
My husband was the major point of communication with Caliber. They were very communicative. The car was at the shop for approximately a month. Apparently, they needed to keep ordering different parts, which then took time to come in, do the labor, etc. As my patience started to wear, the car was finally ready.
Imagine my delight when I saw my car and it looked brand, spanking new! It literally looked like nothing had ever happened, not even a scratch. It was a complete 180 from the time that it was towed to the shop. Caliber did a beautiful job. And a year later, my car drives good as new. I’m still really pleased with Caliber’s job on my car.