Michaels

I went to Michaels in Chula Vista and the service was excellent. Although I did not find what I needed, employees called the Midway store and asked that my items I was looking for be placed on hold for this specific day only. The only thing I had to do was go pick up myself. I made the trip later in the evening and asked a female floor employee for help on my held items. She did not greet me or seemed friendly, just referred me to the cashier. Made it seem like I was interrupting her. I went to cashier and they checked the items on hold and did not find anything for me. Cashier told me which aisle I could look for the items myself. I had trouble finding it. So I went back to another cashier and asked for help. Cashier called someone from the floor to help me. What a surprise, female floor employee #1 showed up. She did help me find what I needed. Basically, I felt I was getting the run around.

Thank you to Tim in the custom framing department. He is a shining example of excellent customer service! I came to Michaels to frame a memento from my best friend who was recently killed in a motorcycle accident. Tim was so sweet and understanding. I didn’t have a clue what to do, but he graciously guided me. The end result was so much better then I could have imagined. Now my memento has another happy memory. Thank you, Tim for the wonderful frame!

Excellent service in the framing department! Kudos to Carter for being a visionary and delivering a frame that exceeded my expectations!!!

As if I had nothing better to during the holidays! I’ve been to 3 different Michael’s location today to purchase Fiji Polaroid Films. My first stop was Chula Vista, they sold out and sent me to Pt. Loma. The Point Loma location also sold out! They called Mission Valley to check their inventory… supposedly they had some and reserved me 3 boxes at the register. I got here at 9 pm, went straight to cash register, the young lady said oh-​we have them let me go get it. A few minutes later the story changed, the young man at the other register said «we sold out, and tried telling the lady who called from the other locations but they hung up and we didn’t know where she was calling from!» His exact words! I was livid! The store manager was helpless! At least offer a coupon or something to compensate the valuable time I’ve lost! To everyone reading this, be sure to call ahead to check on the inventory yourself! Don’t rely on the associates to do it for you! They can’t be trusted and have zero patience! You’ll waste time and gas! Michael’s you’ve ruined my holiday spirit tonight!

I went in to Michael’s yesterday to frame an invitation. When I realized that I was going to have to go the custom route due to the size of the invite I got a little nervous. The shower I’m attending is on Saturday and I didn’t think it would be done in time. As I walked towards the frame counter I was greeted by a friendly staff member named, Tim. Tim was incredibly knowledgeable and gave me his expert opinion on how to make the invitation look its best. He also was my super hero because when I asked him how soon he’d be able to get this done he said, «why don’t I do it right now». I was blown away. In about 15 minutes he made a custom mat and put the whole thing together beautifully. Tim is the man! I will be going to him exclusively for anything I need framed moving forward.

I know that everybody have already gone to Michaels. Going in any Michaels is almost the same thing: same things, same aisles, same prices and same smell. However, the Michaels at Midway have something that the others don’t have: The guy name TIM. Tim is the guy!!! Top!
He is very very attentive, careless and nice! We talk to him for almost 1 hour to find the best price/​performance for our custom frame. I am sure that we got the best deal with him. 10 stars to TIM!
After buy the custom frame, we walked the entire store with us to help us with the regular frames and mat. He also teaches us how to do it and spend less money.

The staff here are wayyyy nicer than the one in clairemont! The lady checking me out even helped me out with a coupon! I love this place!

All the staff here is super helpful and nice. All the employees actually try and find stuff for you and make it happen. check online for coupons and shop the sales.

Oh Michaels, how I adore thee. I come in wanting to make a DIY gift of some sort with no ideas, and come out with a basketful of projects that will last me months! Though the lines here can be longer at times, I find the lines are usually shorter here than other locations. The store is clean and the employees are helpful.

What’s not to love!!! I decided to start tapping into my inner scrap booking fiend and put together a really fun album for my newborn daughter. I wanted to do something for her that I will give to her on her 16^th birthday. I went in and was immediately approached by a staff member (I must have looked like I was lost lol). I explained what I wanted to do and also that I have no skills or artistic ability whatsoever and that I was really just starting out. The girl took her time, took me through my paces and helped me make informed decisions. If left to myself I would’ve wasted a ton of money. Needless to say my album is looking really good and I might have found a new passion — scrap booking. Lol.
Also they were having an incredible sale and we picked up some really nice arts and crafts set for our three year old. So it was definitely a win-​win situation!

This review covers my 2 most recent visits here. I needed some supplies for a sinister project I was working on and thought I would be in and out– like the wind. It was a good day to go to Michael’s — not a sale day, not too many people in the store, no lines out the door– truly a good day to pick up supplies.
The last visit to this store got me acquainted with an employee I would like to refer to at this point as ‘Fascist Militant Coupon Lady’ or (F.M.C.L). Fascist Militant Coupon Lady basically spends her days following around customers asking them repeatedly if they would like some coupons. The last time I was there she must have asked me 3 or 4 times if I would like to receive coupons before I finally capitulated and filled out her form.
After I filled out her form, she must have asked me every 5 minutes after that. I even kept telling her that I already filled out the form for her. I lost count after 20 times of being asked the same question over and over again.
This most recent time, while I was perusing a certain aisle while thinking about world domination, Fascist Militant Coupon Lady came upon me and asked something to the effect of:
«Would you like some coupons for the store?»
CRAFTERS BEWARE:
A ‘YES’ or ‘NO’ response to the Fascist Militant Coupon Lady or (F.M.C.L) will result in the following:
«Yes» — Fascist Militant Coupon Lady will whip out her email sign up form. You will fill it out. She will disappear, but will probably return every 5 minutes to ask you again. Because obviously, being in that store dramatically alters your appearance each time she sees you (I assume).
If your answer is «No” — She will possibly mumble something and disappear for a while, and then return to ask you a couple more times.
But for the love of the Baby Jesus and under ANY circumstances, DO NOT do what I recently did… Below is an excerpt of our exchange…
Fascist Militant Coupon Lady or (F.M.C.L) to Me:
‘Do you have any coupons with you today while you shop?’ (something close to this).
Thinking that Fascist Militant Coupon Lady was offering to give me coupons while I shopped, since she found some for another customer nearby– I made the fatal mistake and replied:
Me: ‘No, I don’t have any with me today.’
(F.M.C.L): ‘Why Not?‘
Me: ‘I guess I forgot them.’
(F.M.C.L): ‘Why didn’t you bring them?’ (Jeezus lady, WTF?)
Me: ‘I don’t know, I guess I just never received them.’
(F.M.C.L): ‘I’ll be back’
She comes back. Not with any coupons, but with the email sign up form that I had already signed up for the last time I was last there and she was the same one running around with the email sign up form asking the same question repeatedly every 5 minutes that day.
Me: ‘I already signed up for this.’
(F.M.C.L): ‘Then why don’t you have any coupons?‘
For a brief second I wasn’t sure if I was being interrogated by the ‘Craft Gestapo’ and if I should give a fascist salute, or if I was just dealing with retail incompetence, so I thought I would keep attempting to use logic.
That was my other mistake.
As I responded with:
‘I guess they didn’t show up in my email.’, Fascist Militant Coupon Lady had no further interest and was already at the end of the aisle before I had completed my sentence– I even thought I saw her slightly goose-​stepping… At least I can finish up trying to find the rest of my sinister craft supplies in peace…
I go to check out. Only one person at the register and no line– what luck! The store checkout (and I believe most Michael’s are set up like this), have a really crappy set up for checkout and placing your items for the sales person to ring you up. There is no where to really put down the basket while taking out your items. Its also a real bitch when you are trying to hold your coffee.
I wanted to ask the sales associate WTF was up with the Fascist Militant Coupon Lady, but the sales associate seemed like they were already filled with angst (probably preparing for the rush of crazy coupon ladies), I get it– the crazy coupon ladies are not to be trifled with.
Usually the sales person will ask to take the basket from you, but in this case, I juggled with the carry basket while taking out the items for the person ringing me up, as well as my purse so I can pay while they patiently waited for me juggle everything. I ended up having to put the basket where my bagged items were and since I no longer needed it, and since the angsty associate was not going to get it out of the way, I asked if she wanted to take it.
That might have been another mistake.
I think the sales associates eyes rolled into the back of their head and when they came back, they quickly flashed me the ‘Look of Death’ before they took the carry basket from me and put it away.
I seriously do not know if I should laugh at the absurdity at the kind of people that work here or not, but it certainly was an experience I wont forget…

Great service from the framing staff, Melanie is phenomenal! Friendly and helpful

Maybe it’s my fault for coming here during the week before Halloween, and expecting things like customer service or even representatives on the floor. I mean, it’s crazy, right? Expecting to be able to find someone if you need help, or getting answers to your craft-​related questions?
We had to come here twice. The first time, we kind of wandered the store, hoping to find inspiration for my costume idea. We walked the aisles for a good twenty minutes before we found two materials that we thought could work. Then, we spent another fifteen minutes trying to find someone to stock about, since they didn’t have enough of said items on the shelf.
I kid you not, there was exactly one associate (who happened to be the manager) on the floor. There were two ladies working registers, and that was it. The store was busy — the check-​out line was out of control. There were other customers there trying to find someone to help them, as well (I overheard many a grumpy comment while I was playing «Find the Friendly Associate»), but I don’t think anybody was successful in finding that much-​needed help.
In the end, we pounced on one of the register women to get some help, and were summarily told that it’s not in her job duty to help those of us on the floor. Basically, she worked the registers, and that’s it! Having had enough of that nonsense, we bought what we could and high-​tailed it out of there.
The next night, we were back, with a better idea of what I needed and a keen desire to return the previous night’s purchases, find that night’s supplies, purchase and skedaddle in quick succession.
However, the lady working the «Customer Service» counter got snippy at me when I asked her where I could return a purchase, and was rude the entire time she was processing my refund. Again, there was a shortage of workers on the floor, and the stock was severely picked over.
I’m not exactly a fan of the Michael’s chain — I go when I need to, but thank my stars that I don’t need to so often — but I remember a time when helpful associates outnumbered the crabby ones, and when you could more often than not find what you were looking for.

As many times as I’ve been into this place I was blown away by the crazy amount craft building items for the holidays. Christmas has exploded in this store and its pure AWESOME.
I’m not the arts and crafts kind of person but I’ve been inspired and the holiday spirt has infected me to want to make personalized gifts this year.
So much going isle hopping.
And to think I only stopped in for accessories to an ugly sweater party outfit!!!

I ordered a frame nobody back there could help because the person was out to lunch so I came back the person was there but the frame was not finished and it was 6 days late

Came in here to find some fabric. They do not sell fabric here. Pretty disappointing. Parking was bad. Customer service was terrible. Huge lines. Not worth your time. They did have a decent selection of scrapbooking stuff. Although it’s all pretty over priced.

Meh… What can you say about this place. If they didn’t put those coupons in the paper every Sunday or all over the web, this place would be the most over priced dump in all of Del Boca Vista.
I had one of my frames damaged and went there to get it replaced and Yada, Yada, Yada, $ 79 later, I got my picture fixed. I’m sure it’s not cheap for these frames, but damn… it just feels sleazy and underhanded the way they 60% off this, and 40% off that, and 50% of this and that. You know the markups are outta control when you see regular discounts with a 40, 50, or 60% attached to them.
Unfortunately, as long as you are a guy with a GF, Wife, etc, you will be dragged into these Craft Hell Domes and be forced to breathe in the vile smell of potpourri as if it’s being fed into your nose like an IV.
On a positive note — Melissa, Melissa, Melissa! She is really awesome! Great customer service, really attentive, and super helpful. One day she’ll realize what it’s all about and she’ll move on to a different company that doesn’t make their customers bend over and take it when it comes to paying for a plexi-​frame.

3 stars because it is literally «A-​OK.»
Employees can barely direct me to find what I’m looking for so I tend to wander around in the store but I don’t really mind cause I like looking at all the neat stuff they have. Prices are not the best but they do always have what I’m looking for so it’s alright.
It’s close to home for me, they have a lot of good scrapbooking stuff, and last minute rave items I might need like beads for bracelets or glowsticks so I’ll definitely be coming back.

I have come to realize that no matter where you are, east coast, west coast, north or south, Michaels Craft stores are crammed. Some worst then others, but they are crammed. What makes this Michaels stand out is its customer service.

We needed to put something together for my husbands command. I didn’t know I had to save the receipt for the items we bought, so I threw it away. :/​I called the store to see what options, if any, were available to us.
The young woman I spoke to took our info, the last 4 numbers of the card we used, the day we were there and the amount we spent. That is all she had, I couldn’t even give her the register number, just that we were at one of the ones that sat in the second row. She went through rolls of receipts from that day, found our receipt and photo copied it for us. YAY!
We spoke to her boss to make sure she got Kudos for outstanding customer service… I hope she did. This Michaels is a little out of our way, but I will gladly keep going back here because of their focus on the customer experience.

Junk! Overpriced nothingness! Even the dude working there said to me ‘you can go to Home Depot or Lowes and they sell it by the foot [cheaper] there’.
Mike, dont bring your stock back public, the short-​sellers will devastate it! How in the world is this place still in bizness?!