H&R Block

I have been coming to this specific location for almost 10 years now have always had a great experience with Carlos and recently Monica. This year I had to work with a different representative because Monica was not available. When I walked in I was offered to work with Fabiola who seem like a very nice person, during the preparation she made a mistake that put me a couple of thousand dollars under what I had estimated we immediately asked for another representative to help that’s when Luis stepped in and made to fix that put me back to what I expected. However now it’s been a month and I still haven’t received my federal return (I already received my state) so being a little worried I have called and called and called and every time I am asked to leave a message for her and promised that she will get back to me however this has yet to happen. This is a reason they are getting one star from me, getting back to customers is a simple. Next year I’ll try to go back to Monica or try a different business

I’ve been sitting here for over an hour just to get a replacement Emerald Card. The lady at the front told me it should be real quick, like 15 mins. I’ve seen people come in with out appointments get seem to file there taxes and leave. While I’ve still been sitting here. I ask the lady if she forgot about me, she asked me what my name was again, mind you I’m the only person left sitting in the waiting area. I tell her my name and she says another 15 mins. I told her well the last 15 mins have been over an hour. She said Ya I’m sorry another 15 mins. TERRIBLE CUSTOMER SERVICE! Save your self the time and go somewhere else! If I could
Give this place half a star I would.