Firestone Complete Auto Care

Thank you very much, Firestone Auto in Mira Mesa, for inspecting my car! You provided excellent care in detecting two screws in my tires, and without cost! You saved me from risky situations, such as driving on the freeway and getting in an accident! Thank you so much! I especially want to thank the mechanic who inspected my tires.

I had a wonderful experience at the location! After the «check tire pressure» light came on while I was driving on the freeway I Unilocaled Firestone and this was the closet location. I was helped promptly and my tire pressure was checked and it was discovered I had a puncture/​hole in the tire. Andreanna explained the tires chooses and seemed very knowledgable, I picked an affordable tire and she was explaining there might be a wait when due to The location being busy but Nic the store manager who was working on the other computer station overhead and said he would personally put the tire on himself. I was in and out in what was less than an hour. Great costumer service and would definitely recommend! Nic and Andreanna were great and made me feel great in a stressful situation.

Had my oil change today. Appt at 1pm got there around 12:45pm and left at 1:40pm. Tom was the one who helped me out one of their front desk. Greeted me with a smile once I opened the door.
59.00 with tax for full synthetic oil change (included with their $ 10 off promotion.
My receipt stated 0w-​20. I told Tom that needs to be adjusted to 5w-​30, he apologized and let the tech know to place in 5 – 30 before he started on my car. Again, great service Tom!
Tech: Ruben
I always check my car all around exterior and interior before I get my car serviced. After my oil change was done, I did notice a scratch on the front bumper. I’ll attach a pic once I’m done with the review. I was going to go back inside, but I was in a rush to leave. Also, there were visible oil/​dirt marks from gloves left on the hood of my car as well as the door panel.
My odometer read 3,220 miles. On the sticker they place on the windshield it stated «next oil change at 3,720.» We’re humans and we make mistakes. but what about the people who don’t know when to change their oil and just go by the sticker? You’d want them to waste gas at 700 miles after a change? Hmm.

I HAVE to give it 5 stars because of how kind they were. I came in 15 minutes before they closed because I couldn’t figure out which brake lights were burned out (yes I know… it was dark and I checked them all with a flashlight). Anyway, popped in and asked the service guy if they had replacement bulbs-​and that I was having a hard timing figuring out which ones were out. He checked, found two that were out and replaced them for free. If I had gone to another auto parts store, they would have helped but still charged me. Very kind service folks. The young man could have said they were closing and sent me on my way. I will definitely come here for future service, mainly for the kindness!

Things seemed like it would go smoothly here, but it did not. We saw the car being worked on when we got to the plaza, so we did some shopping in the neighboring stores. When we got out of a store, we saw our Mitsubishi Evolution being driven out of Firestone and out of the plaza’s big parking lot. They had already finished working on the car, so why was it being driven? And why out of the parking lot when the parking lot practically spans multiple blocks? When we went in to ask for the car (that was obviously not there), the staff’s behavior confirmed that they weren’t acting up to code.
The plus is that when we brought it up to corporate, they automatically knew how unprofessional and unethical this was.
Really unfortunate experience, considering they’ve serviced our other car well in the past.

I was mainly prompted to write this review because firestone kept emailing me asking me to write a review on their website. Then i go to their website and find that these reviews aren’t publicly posted. They just want you to get it all out privately so that you don’t go to Unilocal or Google, which already have poor reviews.
They said it would take an hour and a half and it took three hours so i missed a half day of work. I had arrived there twenty minutes before opening so that I’d be the first customer, and i was, but they still hasn’t even started on my car until an hour after opening.
For a place where your going to be spending half the day, the waiting room is hot and uncomfortable, especially to be sending your time resenting how long it is taking while the mechanic is still outside smoking a cigarette.

Before I go to a place I Unilocal to see their ratings and review. I mean listen to me when I say it! It’ll help a lot!!! I called 3 hours before I came in and asked if it was ok to bring my car down for an alignment. I wanted to go somewhere else In poway but my boyfriend suggested this place was closer and «everywhere is the same» WRONG! Look up reviews and I mean it!!!
I went in at 4 and the workers there looked irritated. Slowly walking to me. He just went down a list to ask me questions and said «ok. Be done by 7.»
3 hours later…
AND this is the worse part. We came back exactly at 7 and MY CAR WAS STILL PARKED IN THE SAME SPOT. 3 hours and still never touched?! WHY THE F!!!
We went inside and the girl there was talking to her coworker then said «oh sorry. We’ve been backed up on 2 cars and we’ve been stuck on a truck for 2 hours» and gave me back my keys without me saying anything. My boyfriend goes «can you do it tonight? Thanks» and I gave it back. I wanted to leave and take my car cos now we’re just giving business to place.
It took them another hour for them to do my alignment. After close. This is pathetic. How do you even take a car in you don’t even want to fix? You don’t have to make an excuse to why it wasn’t touched. What I don’t get is how all the workers are rude and look like they don’t want to work there. THE LEAST they could’ve done was call me and tell me they couldn’t do it. They make me show up on their quote time and didn’t say a word. Im sure the guys know what they’re doing but they don’t know how to run a shop. I honestly don’t have time for this shit. Everybody has jobs, kids and things to do. Come here if you got all the time in the world.
I have took a survey and they will be responding back to me on my experience. I will also be calling and emailing corporate office. This place needs to be fixed.

Been coming here for a while now, and it has been fine, but today’s service was the worst that can be had. Dropped it off at 7 am and was promised that the car will be done by noon, 5 hours, thats reasonable, came back at 12:40 to pick it up, it’s not, was quoted another 15 mins, well, guess what… still here, an hour later!!! We let them know ahead of time we needed the car by noon, and was promosed it will be done. If it’s not going be done, why even promise that… Now we are late for the trip!!! Never again.

Well so far past 2 oil changes have been serious let downs
My grandmother was using my car had her drop it off for an simple oil change she came back with a rough idle, check engine light and oil not only on top of valve cover but inside seeping through my spark plugs.
Called them back let them.know.the situation they weren’t very apologetic just said bring it back we will clean it the best we can. Brought it there got it back decently cleaned yet they didnt. mind dropping the paint chips off valve cover inside by my plugs I had to pull out the debris I could reach. Then was told it could be my gasket? Really it will leak up onto my cover and inside as well? That’s amazing! So I then drove it 400 to 600 miles hmm dry as the day it was before they performed the oil change. Also the rough idle and check engine light $ 99 fee they recommend was a simple vacuum line, that somehow was «disconnected» after oil change as well. I wonder if the tech intended to take advantage of an old lady? Luckily I have my own scanner/​obd2 deleted and fixed issue.
Went back again today dropped off explaining this issue I did not want that tech touching my vehicles anymore. So for oil change #2 5hrs later called in and apparently they have been so busy the tech will start on my car after lunch so why give me a 3 hr time frame and not have the courtesy/​decency to call and inform a customer. Place has gone downhill in both customer service and quality of service. I plan to find a more reiable and respectable place that treats customers as they should be treated.

Came there today and this guy name David no good. No customer service, neglecting customers

My tire popped the other day! Uhg, so not fun to deal with. My husband was away so I needed to handle this one on my own. I drive a Honda Odyssey minivan so changing the tire to our spare and taking it somewhere seemed a little much for me. I quickly turned to Unilocal to find a good tire place nearby my house and found Firestone was less than a half mile from my house! Perfect! It was a Sunday so I called in and they told me I could come by right away.
I thought the guys there were nice, but they could really step it up with their customer service. I didn’t receive any mean regards/​remarks but I just felt the vibe like they did not want to be there– or like I was a burden to them for coming into the shop on a Sunday. Who knows. You guys could probably work on providing better service, if a smile isn’t too much to ask for.
Anyway, they looked at my tire and originally quoted me $ 30 to repair my tire. I left to run an errand and received a call that there was in fact a gash in my tire and it was not going to be able to save. I ended up having to buy a new tire and replace the whole thing. It costs me a little under $ 200 OTD to replace. Well, life happens, Oh well.
Overall the service was quick and I was able to come back from my errand with a new tire on my car– ready to go.
So glad I was able to find this place right next to my house. Next time we may look into other places, just because of the lack of customer service.

I’ll be honest, as a single female, I definitely have my reservations walking into a auto service center. I worry that my nievity around car care will be taken advantage off. Today my concerns quickly dissolved when the Manager Jeff offered me excellent customer care. I felt like he had my back and treated me as I imagine he would his own family. Jeff took the time to educate me about breaks and tires so I could make my own empowered decisions. His team worked fast and helped me get out the door in time for work. Leigh even worked though his lunch break to make sure of it. I highly recommend seeing these guys!

4 hours to complete a oil change and 2 front brakes… advised them that it had to be done by noon and still not done. My biggest pet peev is being on time. The reason i ask if it’s going to be done on time is because I have other things to do besides sit in the waiting room. I asked multiple times if they would be finish on time and was reassured it would be. Guess this is the last time I’m coming here… on to one that can keep their word and time.

These guys did a great job tuning up my car; they removed battery corrosion, spruced up the rear shoes of the car, added lubrication and topped off fluids. And rotated my tires! I feel a lot safer without the squeak of my brakes that brought me in in the first place. Super polite, efficient crew.

Made an appointment and they said it would be about an hour for an oil change… Husband checked my car in and they said I requested a super expensive oil… He didn’t know any better and said okay. So awesome now we are out $ 75 before Christmas. I didn’t request a special oil so it came off like they were trying to up charge it by confusing him.
I’m mostly upset because after an hour we were waiting… Waiting… Waiting… The toddler had been melting down for 45 minutes and finally at the hour and a half mark I made my husband ask how much longer. The guy went to check then came in and said okay I have your bill they’ll pull your car around… Uhhh okay??? So how long had it been done for?
Whatever. I made no special requests for oil types (I wouldn’t have the slightest idea what type to choose anyway, but I default to CHEAPEST). So ya I won’t be going back there if I can help it.

BE CAREFUL with this place, I went in for a regular free brake check. I was bringing in a vehicle i just bought and made sure all the lights worked before I drove it off the lot. I didn’t mention that to them. When they came back with the brake check they were honest enough to let me know I didn’t need brakes. Although they advised me my brake lights were not operating. And it would be $ 50 for them to check it out. I denied the service because I knew they worked. When i looked at the fuse box, it was obviously moved [because it was the only one that looked like it had been touched recently] and it was at that point I decided never to take my vehicle here again.

Wanted just an alignment and wasn’t haggled for anything more.
Came here strictly for an alignment on my Infiniti FX35, and was not disappointed. Called the day of, and got an appointment the same day. Was greeted immediately upon entering, and my car was ready to go after 2 hours.
Pros:
–Same day alignment service (appointment)
–Friendly and knowledgeable staff. Explained the alignment specs. specifically for my car after the work was finally done.
–Competitive pricing
–Clean interior with a waiting lobby
–Located a few feet from fast food places (in case you plan on waiting a while)
Cons:
–None
Quality work, and will be coming here again for my alignment!

Another of the longtime businesses in Mira Mesa, I found myself at Firestone this past weekend to get the nails in my tires removed after our mechanic pointed them out on my most recent oil change (1 in each back tire — OUCH!). As we have an account here, we figured it would be easier to have them removed here.
For the first tire, they patched it and didn’t charge us, as it was still under warranty and maintenance. The nail in the second tire was too close to the sidewall, so we had to replace that one. Granted, the tire wasn’t cheap, but the quality was there.
The five-​star review is primarily for the service… even though it was Easter weekend (and there was a backlog, due to them being closed on Easter Sunday), Jeff and his crew were able to get me in and out quickly. I had made a 12 noon appointment on a Saturday, and an hour later called me to say that my car was ready for pickup. For a busy Saturday, I was taken care of fast!
The shop’s waiting area, while clean, is kinda on the small side (though they have free wi-​fi if you want to wait around). Feel free to browse the Mira Mesa Mall or the Target Shopping Center as you wait.
Definitely will be coming back for future issues with our vehicles!

This place is not going to win any service awards but they do their job relatively well. I bought the lifetime alignment at this place and it is totally worth it. I come here about 2 – 3 times a year to make sure that everything is aligned well. The wait is usually a few hours but luckily there are plenty of places nearby to preoccupy your time. I usually wander into the Target down the street to do some shopping. If you are going to drop off your car here, definitely plan ahead to do some shopping or have someone else pick you up in the mean time!
Each alignment check also comes with a complimentary inspection and can sometimes tell you what may be wrong with your car which can be helpful sometimes! In this case, they tested my battery to be really weak. They quoted me a very fair price that is only a small cost of labor above the cost the battery. I brought it in, used a coupon and in 45 minutes they were done. Thanks!

This place is super good. My boyfriend kept trying to schedule an appointment at times we couldn’t make it but Ron worked with us to sort it out. (March 2013)
Besides having an understanding front house staff, their actual services done to the car sucked. I went in there to get the car checked for what was wrong with it and their tests said that nothing was wrong. Since I’ve gotten my car back from their shop, my gas pedal sticks EVERY TIME I turn on my car and press the gas pedal for the first time. My car was still acting up after we got it back from the «complete auto check» so they were unable to diagnose the problems in my car that were messing with it functioning properly, and created another problem for me to deal with. Thanks.