GameStop

I ordered a game online and I was sent the wrong one. I called customer service and finally talked to a representative after holding for two hours, who told me I had to go in-​store to make the exchange. I called this location to make sure they had the game and was told that it was in store and that they would put it on hold for me. Got to the store, and it wasn’t even there! What the actual fu, GameStop.

Tried to buy a preowned ps3 80gig today w/​5 preowned games under $ 10. At first they were nice and helpful and They had me pick out 5 games but when I went to check out they said that I couldn’t do it now because it was not a 120gig system. Which the now rude and unresponsive sales associate didn’t bring up until check out. Although they have 20 signs that say ANY ps3 or and Xbox 360 for that deal. They said the deal must have changed. But if that’s true then why were all the signs still up? Also the Carmel mountain location had all the same signs up too. Not sure if she was trying to rip me off or she was just incompetent. I usually just stick to amazon for these kind of things and I guess I remember why.

I’m comparing this Game Stop to the 3 other Game Stops that I frequent in LA.
Got more information without asking.
Got wayyy more selection options.
*Was asked if I needed help.
Told him just looking for 360 games.
*Was directed to the giant wall of new and pre-​owned crazy large selections.
Hmmm…well okay. Thank you !!
Sorry I’m just use to the slim pickings and lack of what I need in my neighborhood.

This was my first experience at this GameStop and I must say it was amazing! I’m in town visiting my family and I figured I would shop around for some Amiibo figures while my mom and sister got coffee. I called over to the GameStop in Mira Mesa and was warmly greeted by Maggie. I asked her if she had any used Amiibos in stock and she gleefully stated «Yes, we do! We just got some in!» After we figured out which figures she had received, she offered to place a hold on them until I got down to the store. I then hopped into my car and ditched my mom and sister back at Starbucks (the two of them take forever to order anyways so I figured I had plenty of time to get to GS and back without them noticing) and when I finally made it to the store, I was once again greeted warmly by a very attractive employee (who I assumed was Maggie) and she quickly pulled my Amiibos out from the desk. She then double checked that I was in fact the guy who had called in earlier and introduced herself to me. While ringing me out, I kept asking Maggie about the various Amiibos that they have and what used was had come through recently (just making small talk). She had mentioned that they hardly ever come in and when they do, they usually fly out the door the same day. I told her how I was looking for a Ness figure and she said that he was pretty hard to come by but offered to look up other stores to see if they had him in stock. We ended up finding some at a game stop that was on the military base. Sadly, I don’t have access to the base and was really bummed out when I found out that I couldn’t get to them. That’s when Maggie jumped up on top the counter, threw her black rimmed glasses across the room, and proceeded to tare off her shirt that reveal a strangely tight blue/​red/​yellow onesie she had on underneath (seriously, this really did happen and I was concerned/​blown away as this event unfolded before me). All of a sudden a huge gust of wind kicked open the front door which damn near gave me a heart attack while nearly knocking me off my feet! Maggie however just put her fists to her hips and said «I can save the day! Let me call over to the other store and see if they can transfer Ness to my store!» — at this point her red cape was flying high behind her and I was in so much shock that I said «Yes…please…(O_O).» Maggie then jumped down from the counter and dialed the number to the other GS store so fast that I went cross eyed. After a few minutes of figuring out how many Ness figures they had, Maggie secured two copies of Ness and told me that they will be in her store in a few days. She then said that she needed my phone number so she could call me when they came in (but I honestly feel it was her way to get my number so we could go get a cup of coffee. I mean, I am a pretty attractive guy (think Seth Rogan meets Jack Black — a tall fat guy who clearly thinks he’s really funny but isn’t) and I always have attractive women like Maggie asking me for my number). Sadly though, I have yet to receive a text message from her, I hope I wrote my number down correctly. =(
Anyways, my experience was pretty amazing and the game stop store in Mira Mesa, CA is extremely lucky to have such a friendly and professional employee like Maggie. From here on out I will be making my video game purchases from this store based on the awesome customer service I received today. Not the sound all cliché, but Maggie deserves a raise ASAP. Hopefully she gets the chance to see this review and understand that she made me the happiest customer on the face of this planet today!
TL;DR — Maggie is Super Girl when it comes to flying in and saving the day for a customer in need!

This Gamestop has been here for as long as I can remember. The selection here is really good for each type of console. They are always well stocked and the staff here is very knowledgeable. The store is very organized and clean, they keep it in tip top shape. The layout is good too, showcasing the new titles up front near the register area.
The customer service here is top notch. Whether it be on the phone or face to face, they are always friendly, courteous, and knowledgeable. They wont hesitate to chat it up to you about any upcoming releases and what they think or look forward to for those releases. They can stock check over the phone and can usually estimate when new stock will be in if they don’t have it in stock. This is my go to place to get any gamer stuff I need that is not available immediately online. (WoW 60 day time cards, PS PLUS cards, etc.)
The parking for this game stop is plentiful as it shares its lot with several other businesses in a large plaza. I’ve always found close parking. They are right next to a Vet so sometimes you might see some friendly cute doggies as you make your way into this game stop.

Been here many times to purchase games — staff are always friendly and helpful. Store is as organized and clean as it can be with kids running through the store every day. They are great on the phone, picking up quickly and giving prompt and accurate info. All in all great experience!

I have been to the store the last couple weeks looking for the Kaos Traps for my Daughter and her best friend. I waited patiently every morning for the shipment to come in. This morning I found out that the Assistant manager Alan LIED about them arriving then sold them to someone else. So if you want to do business with someone who would lie and steal from a a six year old be my guest.

The staff was very friendly and welcoming. Easily found the game I was looking for and as soon as there was more than two people in line another employee came up to the registers to help.

There customer service is unbeatable. The employees there are very nice. Sorry, if I said a few things in the past. I hope GameStop starts opening up to what customers want.

… *sigh*… I just want it all…
Pros:
— huge selection for every console.
— can’t bet the pre-​owned price unless you are on Craigslists
— Friendly and knowledgable staff
Cons:
— Organized but not organized? mostly not all games have the original disc case.
— trade-​in value is LOW. like I bought this game last year for $ 50 and now i only get $ 5 back?!
— DAMN YOU PowerCard and Game Informer subscription always getting me to get more stuff… not their fault really because its all me =P
If i could get whatever game/​console, i would.
But i can’t cause i am a not a little kid, or a teenager that has to worry about stats on COD, or a young full-​time college student doing Co-​op with their friend in the east coast. All those times, i had the time and the money to splurge on games… *sigh* those were the days.
Yay for being an responsible adult with bills and other commitments.
Other than that, the staff are always welcoming, always helpful, and give you heads up on things to come. Yay for the add-​on pre-​order sales and bonus material that comes with it… damn i am such a nerd and geek.
Would I still stop by any GameStop? Yes… it is just like another candy store for me. something I can look at, but I know i will be hurting later on. Instead of a tooth-​ache, its that emptiness in my back account.
=(
Random Fact:
You can actually reserve to get those promotion boards/​signs of upcoming games. just ask the sales clerk and they will hold it for you until they have to bring down the promotion. Pretty cool if you wanted to deck your bachlor/​gamer-​cave with game stuff.

Always a pleasure coming here. Greeted with a warm welcome and always on a first name basis. Jason, Jessica, nick, Brian they always help me out and just give me ideas on what games to play. I’m always here every week and I love stopping by and just talking to these guys. Always know how to take care of their guest. My favorite location

Very customer service oriented. Very helpful ans well-​mannered

This review is going to sum up the pros & cons when shopping for video games nowadays.
Bottom line is it’s a dirty game retailers play on the consumers nowadays and the console makers (Sony, Microsoft, and Nintendo) and game developers are all at fault with what is wrong with the video game industry today.
Where Gamestop is mainly HATED is the fact they strike deals for the biggest game franchises (Call Of Duty, Battlefield, Grand Theft Auto, NBA 2K, Madden) where they get «exclusive DLC» that basically gives the consumer no choice but to pre order from them. Like I said Gamestop is not the only retailer who pulls this crap. Best Buy, Target, Walmart, Toysrus also do this method also.
The topic of «used games» is a topic I know the knowledge able consumer knows all to well about that pisses of a lot of people especially with Gamestop. Seriously do a google search on «Gamestop used game sales» and you will find articles from companies like
that say Gamestop makes a killing in yearly revenue off used game sales.
The best advice I can give when selling off your old used games is to shop around and see which retail store will give you the most for your games. Since I live in Mira Mesa and there are 2 Gamestop stores and a Best Buy all on Mira Mesa Blvd. all within 5 miles. Seriously a month ago I first went to Best Buy in Mira Mesa and was looking to trade in about 9
Buy’s customer service scanned them and even with a 50% bonus trade in credit all they were willing to give me was $ 22 and some change for in store
value would have been
I kindly said no thank you took my games and walked out of Best Buy. Next stop was Gamestop. They had the same promo where they were giving 50% bonus credit for trading in games and an additional 10% for being a Gamestop power up rewards member. When they scanned all my games I ended up getting $ 68 and some change which was in store credit which I didn’t mind because a lot of these games were 2 or a couple years older and I put this money towards my pre order for the PS4.
Now the third option for selling used games is to try selling them on your own on places like ebay, craigslist, or amazon. I’ve tried all 3 and just got fed up with the hassles. Craigslist people will low ball you or give you weird trade offers, then you have to deal with meeting a person in a safe area and a certain time. Ebay sucks because you have to deal with shipping costs, ebay fees, and paypal fees. Amazon does have competitive trade in values for used games and they provide free shipping but what sucks with them is that it seriously takes a long time after you send in your games to get your money into your amazon account.

Jessica gave such excellent customer service to me! She was extremely patient with my indecisiveness and had a kind, positive mood throughout the whole bundle of trouble I gave her.
I do have to also comment that her voice sounds along the lines of the voice actress of Laura Bailey (Cheria Barnes from Tales of Graces or Marta Lualdi from Tales of Symphonia: Dawn of the New World). I thought that was cool. Hope she doesn’t take an offense to that.
Also, shout out to Maggie! She’s really awesome!

Came here to buy a Wii U and was shocked by how friendly and customer service oriented the staff at this location was. I’ve been to other locations that were not so good, but the staff here really was engaging and had a positive attitude.
They must have trained the staff here quite well! I was not expecting the good service I received… it was quite nice… especially since good customer service is so hard to come by these days.

I had the best experience here! I had a major issue that was resolved quickly, efficently and with care by Jessica. It has been a very long time since I have had the kind of service that makes me want to tell everyone I know (and people I don’t haha). I will never shop anywhere else for games from here on out. Thanks for taking such good care of us!

Of all the Gamestops in all the towns in all the world, this one is the best; and all of that is based in their outstanding customer service.
I know that every Gamestop employee is supposed to be helpful and knowledgeable, but these guys go above and beyond, they aren’t the sullen or distracted employees that you see everywhere else. These guys aren’t above stopping what they’re doing and just chatting for a while.
Once you go a few times they’ll get to know your tastes and make sure to point out new titles that they know you’ll enjoy, and they’re the best when it comes to letting customers know about special deals. The manager there is very understanding about returns and is less concerned about store profits than he is about ensuring that his customers are satisfied.
Honestly I live across town close to five or six other Gamestops but I drive all the way to Mira Mesa just to talk with the employees here. They’re that good.
That said the store does seem to have a limited selection of certain games so they’ll have to refer me to another branch.
And if anyone from the Gamestop head office reads this. Give these guys a raise, because their excellent customer service and integrity have made me a loyal customer.

Out of all the Gamestop locations that I’ve been to, this location is my main base. It’s right across the street, so naturally I head over here every so often to check out the merchandise and to sell back my games when I’ve gotten everything I’ve wanted out of them.
Granted, the trade-​in credit may not seem like much, but you get a bit more when you join their rewards program. Also, keep an eye out for deals where they offer extra credit along with the regular trade-​in credit that’s offered for your games.
The service is hit-​and-​miss; I’ve seen the sales reps be knowledgable about their trade, and I’ve seen others that made me wonder if they actually have picked up a video game in their lives.
Besides, if this location doesn’t have what you’re looking for, you can always head to the Gamestop location across the street!

One of the reasons I like going to this Gamestop is that there is another one right across the street.
If one store doesn’t have something, the other one probably will.
Most of the workers are somewhat helpful and somewhat educated in their craft.
But Gamestop having the monopoly on the used games market I really don’t have much choice to go anywhere else.

If you walked into Blockbuster Video and replaced all the movies with video games, you’d get this place. Since I’m not some geeky looking kid with zits and tight girls jeans on, the sales associates gave me impeccable service. My large stature and serious look on my face gave them the impression that I was one Unilocaler you’d not want to piss off. :)
One serious strike against this place was their game trade-​in policies. I mean, they’ll give me 6 bucks for a game I paid 50 for (and it still looked brand new). Then they’ll turn around and sell it for over 20 dollars. I told the sales associate it was a complete rip-​off and all he could say, «That’s how corporate operates!»
Yo, that’s not how I operate. I took my game back and decided not to trade it in.
I did score on a couple used games for my kids however.