EZ Rent A Van

I was looking for a van to rent to go on a trip for a week and ran across this site. The price seemed fair and they had what I was looking for. I called them and spoke with Patrick to get some more info and he was very helpful. I called back about a week after making my reservation online to ask some questions. I was impressed… He knew exactly who I was and what I was renting without even telling him my name. The whole process was really easy and Patrick was even nice enough to bring the van to me and pick it up when I returned. I will definitely do business with them again.

My husband rented a van with this company because we have family from out of town who wanted to visit Santa Monica. We rented a 15 passenger van. The quality of the product we were provided was sub par.
SAFETY ISSUES!!!
A. 3 seat belts were stuck under the seats. It took us about 10 minutes to get them unstuck to make sure each passenger had a seat belt.
B. 2 of the 15 seat belts would not lock in properly.
C. Once the van reached a speed of 70mph, the steering wheel started shaking and it felt as if the van was about to fall apart — possible tire alignment or power steering issue.
D. Dashboard lights did not work. My husband did not know how much gas was left or the speed he was going because these lights didn’t work.
E. Gas cap was missing.
F. When we tried to fill up the gas tank, the sensors kept thinking the tank was full when it was only halfway full.
G. Spare tire under the vehicle was not secured properly. It was swaying side to side.
MISCELLANEOUS CONCERNS
A. Dent on the front right passenger side that prevented you from opening the door completely.
B. Interior of the van was DIRTY! We had to clean it before we all got in.
Conclusion: The van got us to where we needed to go; however, it’s unacceptable for a company to rent out a vehicle that has so many safety issues! The van we were provided should NOT be in operation unless all the safety issues are fixed. I WILL NOT be renting from this company nor will I recommend it to anyone. I am considering filing a complaint with BBB due to all the safety issues regarding this vehicle.

Unfortunately I had to give 1star to add a review but they are not worth for a star! Such a bad experience and a bad costumer service, we wanted to pay a cheap price but ending paying way more then other companies. The car we had, had so many issues the door was stocked and couldn’t fully open the door. The car was not clean, I guess they didn’t clean it. Don’t waste your time and money for that small business it’s not worth it at all. I wished I saw the review before renting the car.

AWESOME Customer service here, quick and easy pickup! I reserved a van from here and my experience was great! The van was really clean and comfy. no problems with my reservation!

These guys are great!
Meet me at the airport,
I was on the road in minutes.
Picked up the van at the zoo.
Service above and beyond belief.

1 star was only so I could submit a review.
Why would you allow me to make a reservation, and then cancel it on me because of the specific event that I needed it for?! I know it’s your discretion to rent out the vans as you see fit, but why not have an update on your website?!
Money is money, so why not just rent out the damn vans?
Oh well, should have known that it would be a terrible idea to go with a 1 star company.

Similar to other reviewers’ experience! One Star! They are a true one star company.
I made a reservation for a Van in November of 2014 for SoCal Ragnar race that is in April. Reservation went through and received an email confirmation. In February, I remember that I have to reserve for two vans. I made another reservation for the second van. A cancellation was sent out the next day. Then, I called in to confirm my first van reservation that I made in November. He said, that was supposed to be cancelled as well but no email was sent out. I do not want to risk it. Even though no one nor email informed me for the cancellation, I cancelled it online, and went somewhere else.
This is where I went to make reservation:

Stay away from this company. They are a joke! If I could rate them lower, I would. I rented a van and specifically told them I needed it to drive from the San Diego area to Northern California. I had relatives flying in from Texas and Colorado to celebrate my father-in-law’s 80 birthday. They rented me a van that had 188,000 + miles on it. About 3 hours into the trip, the front end started to shake like it was going to fall off. Unfortunately, I was in the Mammoth Lakes area, with no garage facilities in the area. If it wasn’t for the family who had to be back in San Diego by Monday to catch a flight back home, I would have ditched the van and called for this fleebag bag company to pick up the van on the side of the road. A trip that should have taken 9 hours, took about 14 hours each way. I spoke with the owner and he agreed to reimburse a part of the amount deducted. With multiple phone calls and emails… It’s been 2 weeks now and no return phone calls or refunds. WARNING! Stay away from this company.

I’ve booked two van rentals with Patrick at EZ Rent A Van and have been taken care of extremely well. The vans are very reliable as I took it across the United states for 7 weeks. I would highly recommend EZ Rent A Van for those looking for the best deal and don’t have to worry about it breaking down on you. I plan on booking my third rental in March. Much Aloha EZ Rent A Van.

Completely unprofessional. Booked a rental and then several days later the reservation was cancelled via email.
Avoid like the plague.

Wow… talk about horrible.
We had a van reserved and within 24 hours of the schedule pick up time, the reservation was cancelled by email!
A 24 hour email CANCELATION notice. If they didn’t have the van available, they should of known AT the time of reservation. NOT within 24 hour of picking it up.
Would NOT recommend!!!

Where to begin. Hmmm…
The van was a little worse for wear. OK, it sucked. We dubbed her «La Bestia.»
Some of the windows were being held on by masking tape, and those that weren’t probably should have been. The AC was out of commission — it actually made the van hotter.
I felt like we were cruising in the Millennium Falcon. Travel on the freeway was accomplished by caressing the dash and whispering words of encouragement to the old girl. «She’ll hold together. Hear me, baby? Hold together!»
Once we hit 60mph, she started shaking and rattling as if a demon was being exorcised from her. A deep groaning and sounds of grinding metal emanated from her as we tempted fate by pushing her to warp speed: 65mph.
The speakers were blown, so no tunes, I had to pull a fuse to get the dome lights to shut off, and I’m pretty sure the gas cap was «borrowed» from another vehicle, as it didn’t fit quite right. Better than a rag, I suppose.
At the end of the day, La Bestia got us where we needed to go. She made for good memories, and an adventure. She also boosted my love of life, as I feared losing it.