CVS Pharmacy

I guess it’s Scripps Ranch so they have the right to be stuck up? Well whatever! Bad customer service, no help what so ever. No even an attempt to help, get outta here, we don’t need you here. We need a pharmacy thst cares for their customers

If you want to go to the least helpful pharmacists in the world please come here. At least refill your Crayolas!

Just like every other CVS this one is decent.
Prices are A LOT higher than your typical target and Walmart. But combining coupons and rewards you can get a good deal with products here!
I love coming here for the after holiday sales. You can get some awesome deals! I’m talking up to 90% off on some pretty cool things.
Whenever I come in here and shop, during check out, there is always a line. It’s surprising to me because I always see 4 – 5 people restocking the merchandise or roaming around the store –_​–
Wish they would have more employees trained for the cashiers. Would be more helpful to make the line shorter and check out a lot faster.
Customer service is ok depending who is working. The manager here is really nice. He always greets me when I walk in and he always tries to assist me when I need help.
The only employee that bothers me is this one Asian lady. She is so rude sometimes! She gets impatient with you during check out. Just bad customer servicing overall for her… She should stick to restocking merchandise.

I’m giving this 2 starts because of the night shift supervisor (she calls herself manager) named Eugenia (looks Chinese but probably Filipino). The staff in the morning told me that I can return my items and get price adjusted but I should bring them over. I came in that night with a cart full of my Christmas stuff that I bought days ago at 50% (worth over $ 100) and they agreed to do a price adjustment as it became 75% off. When I told her the reason why I was there, she gave me a big stare and said.“We don’t do that… End of the season we do not accept returns!!” I even asked where does it say «Final Sale» and why is my receipt saying that I can return them until Feb 2016. I asked again politely and she yelled again «We Don’t do that!!!» and I was telling her that I was there in the morning then she just turned her head and yelled «NEXT IN LINE!!!». I was humiliated and disrespected… called the next morning and verified with the manager that they do accept returns and price adjustment… there was a previous review about this lady being rude and keeps on yelling while on duty. I’m going to write her up and send the letter to corporate and will talk to the manager again and will ask for her apology.

Im putting 5 stars only for the great customer service I got from the pharmacist, Suznne. Very nice, polite, and very helpful.

Love this place. Its close to work and has just about anything you need on the fly. Their CVS card gives you lots of coupons and «extra bucks» which is almost free money! Only downfall is that there is always a line. *sad face*

The lady at the pharmacy must hate her job. The last time I was there she was soo rude. So I made it a point to be extra nice to her today. I mean maybe the last time she was having a bad day. Nope! I asked her nicely if I could use the last $ 11 on my FSA card on my $ 40 prescription. She said with her RBF «you can try». And I told her nicely with a smile on my face «well if you can’t split the payment. It will just get denied because I only have $ 11 left» so I swipe my card and the other lady next to her said «we can split the payment» but it was too late. My payment processed and I walked out of there ready to transfer all my prescriptions to Costco.
I’m not asking for anyone to be super über nice and cheery. I get it. you get some mean customers. But have some sort of customer service. Be grateful that you have a job in San Diego. Because I’m sure there are people out there who would replace you in a heart beat and can do it with a smile on their face!

The good the bad and the ugly. The good. The store is clean. The bad. The coupon machine in the front never works. Carts lined the aisles, it seems like they’re always replenishing stock when I’m there. Super difficult to navigate around. The ugly. The service at the pharmacy counter it’s hit or miss. Sometimes I have to wait forever, and things get confused, and sometimes I don’t have to wait at all and it’s a smooth as silk. But overall the pharmacy is decent. And overall the store is decent.

The Pharmacist there, I believe her name is Lisa (not the Pharmacy Manager) needs to take some customer service classes. actually, let’s make that patient care.
I came in at 5:50PM to fill my subscription, knowing the pharmacy closes at 6PM. I waited in line and when Khang (at least he was trying to be helpful) asked what I needed help with, I said I needed my prescription filled. He was hesitant to take my slip as they were soon closing but did anyway. After he looked at my prescription he stated he wasn’t sure if they can fill it as they’re closing in 2 minutes and only the Pharmacist can. He handed her my prescription, she stated she cannot, they’re closing. I stated I had been in the ER all day, I needed my prescription filled. She said, «If I fill your prescription, it’s going to take me an hour. I’d literally close the pharmacy with you.»
I’m not sure what that last sentence was supposed to mean but it was definitely poor customer service, in fact, it wasn’t service at all.
I went to store Mira Mesa’s CVS where they filled my prescription in 20 minutes, even with customers before me. The Tech noticed I was in pain and put a rush in for me.
1 hour to fill… should send them to Mira Mesa for training.

I’ve had it. This is my last time going there. I’ve just moved my prescription to Walgreens. I should have done that long time ago when I experienced problems with their refills.
One of those was with my son’s med. I’ve received a text message and emails informing that prescription was ready. When I go to the pharmacy, I’m told the med is not in stock and they need to order! OK. I’m a patient person, so I wait a few days till I get messages again informing that the med was ready for pick up. Again, I’m told the med is out of stock and needed to be ordered. So, why do they keep sending me these messages? Besides, what happened to the first time when they said they were going to order??? It turns out, they still don’t have any record of ordering the med.
Of course, they messed up my order also, and I did not have my med as promised. Yes, same story. I’ve received multiple messages, but my order wasn’t ready.
I will never set my foot in this store again. Oh, I feel so much better already.

Used to be my favorite CVS but service is going down, casher pretend to help u but all u hear that yell not all the casher though but one not sure if she’s Chinese. Not going back again and change my pharmacy.

Been coming here for years. It’s a pharmacy.
Get my medication every other week, never had an issue.

I like this location better than the Poway CVS I make the extra drive down here, I love Star she is so sweet!

Seems like this pharmacy has just a bunch of idiots working there.
It always takes forever to fill a prescription, customer service is always terrible and today I had to wait for 20 minutes just to get my prescription back.
Worst pharmacy ever.
Never going there again.

I have a problem every time I fill a prescription here.
System is down when you go to pick up a prescription so it’s cash only.
Long lines at drop off and pick up, lots of people behind the counter, making eye contact with you, saying nothing, one person at the register.
And the worst part is when your doctor changes a dosage or complicates it by adding a extra dosage for every other day, these people cannot handle it and they either don’t fill it at all or cannot understand you when you explain it, your dr when he explains it, so you end up at another pharmacy after wasting 2 days trying to get your thyroid medication.
Not the best or the brightest working here that’s for sure, customer service non existent.

Okay, the young Asian lady was a bit condescending toward me, treating me like an idiot when I had a specific question. And she acted as if she wanted to get rid of me, and it was ME who was trying to practice good customer skills. I would’ve just given one star, but the second star is for convenience (very close to home).

I was just helped by this pharmacy tech named Lourdes. She by far has the worst customer service ever. If you don’t like your job, you should quit. If CVS was smart, they wouldn’t keep people like her. Definitely doesn’t help the brand.

I come here all the time — they are well stocked, clean and friendly. The pharmacy is very quick. My one problem is I have never really taken advantage of the store coupons… until today. I had a super helpful cashier, Lori, who noticed the items I was purchasing, actually walked me to the coupon machine, helped me print up a bunch of coupons and saved me over $ 60! I love it. That is awesome customer service. Thanks Lori!

I really love this CVS because firstly, it’s open 24 hours, secondly, the store is always stocked, thirdly, the store is always clean, and lastly, the staff are very friendly and helpful.
There is a private parking lot and there are always places to park. This store is located in a very clean and safe shopping center with a variety of stores to shop and eat.
I’ve always had a good experience here and I’ll continue to be a regular!

My fellow Unilocalers, I have heard that the first step toward rehabilitation is admitting that you have a problem.
You see, I’m a closet crazy coupon lady.
I said it.
I hate paying full price for things that I can get for next to nothing or even free. My cart contains a myriad of items ranging anywhere from Special K, to deodorant, to batteries, all for 50%-90% off retail.
I carefully plan my trips out, making a list, checking it twice. I need my weekly fix. I’m a full blown CVS junkie. There are two CVS stores within a mile of my home, but I go the extra two miles out of my way to this CVS. The cashiers know the drill here, and they always have enough of my product in stock.
I walk up to the front to make my purchase, and I know my fix is just a few moments away. They know me and greet me by name. They scan my CVS loyalty card and the total piles up. Then the coupons take over and the price comes way down. I inhale tat first taste of savings. When I’m out of coupons, I hand over my extra bucks which push the total down to meager pennies on the dollar.
I walk out, purchases and extra bucks in hand feeling triumphant and riding the high until next week when I do it all over again.