CVS

This is the worst CVS I’ve ever visited and I travel cross country frequently!
1. The pharmacy confirmed my prescription to my doctor’s office but once I arrived they «didn’t have me in the system.» I was told «go stand in Drop-​Off line but there’s nobody there… okay just wait there.» After waiting 10 minutes someone in Drop-​Off stopped typing long enough to help but then was equally rude.
2. After this they finally found my info then I was told it would be a 20 minute wait for the Rx fill. Sigh!!! Lunch hour done.
3. I go pick up a bag of chips and wait in line at the front. I turned my back to look at a magazine cover, heard the cashier end her transaction… Turned around she had placed a Closed sign on her register and was already walking away!!!
4. I am now Back. In. Line… still waiting… I hate this place

My experience at the drive-​thru pharmacy was a bad dream. I drove up — a disembodied voice told me they’d be a minute helping me. Meanwhile from the car I could see two people stapling papers to prescription bags — apparently an engrossing task, one neither of the two people could tear themselves away to get my prescription. Patiently I waited. Finally one of these people moved to the computer, asked for the name and birth date so they could locate the prescription. Nothing came up, I was told. I confirmed the prescription had been dropped off the day before. The woman moved back to the stapling task while asking me what the prescription was for. I responded. Still no one came to the drive through window to either greet or talk with me. I sat there waiting — people inside stapling — no conversation with me to let me know if they were looking for it, that it was lost — zippo. After over 5 minutes of radio silence, I drove off. Came home and called CVS’ corporate complaint line to complain about the abject lack of customer service or communication. I was told someone would call me to discuss this. Moments later I was called by the very person who had already failed to give me any customer service. She was defensive and rude even on the phone — asserting the fault my mine. The entire experience was irritating and disrespectful. I’ll be moving all my prescriptions to a local competing pharmacy.

I only buy alcohol here and the cashiers always make awkward comments to me about what I’m buying.
One star for being open late. One star for being cheap. Another star added because one time my skirt was accidentally tucked into my panties and someone working told me so that I could fix it and he also complimented my skirt.

The worst pharmacy. I ordered my insulin pens 4 days in advance. When I got to the pharmacy they told me they didn’t have it & that the manufacturer was back logged. So I called another CVS & they had more than I needed already in stock. The people here are rude, they put you on hold and never come back on the line. They are always messing up on my prescriptions. And forget trying to get them to stop texting and calling you. They fax my Drs. without my permission. I tell them that my Dr. discontinued one of my meds because it was harming my kidneys. I have stage three kidney disease. What do they do? They continue to fax my Dr. for this med. Very rude most of the time. I have since started going to a different CVS location & have had no problems at all.
DON’T GO HERE!!!

This is the worst cvs in the history of cvs. This is the 3^rd day I’m in here trying to pick up my prescription and apparently the girl from last night cancelled it all together and sent it back to stock? For what reason? I have no idea…
From the beginning:
Switched insurance, tried to fill prescription, was told to wait until insurance went through to cvs, insurance goes through, cvs calls me to tell me my insurance was accepted and they had my refill ready, I get texts every day for a week saying it was ready, I finally have a chance to swing by for pick up, they tell me I can’t get it without my actual insurance card in hand, next day come in to pick up with insurance card, I’m told the person from yesterday cancelled my refill and now I have to wait until they can fill it. Their response «you should have called first to have it filled» wellllllll guys I freaking couldn’t cuz I was told I needed to prove my insurance AND I was unaware that this idiot cancelled it all together without telling me! Thank god this isn’t something I need to survive or else this place would have literally been the death of me. Thank god there’s one competent person in here, Vanessa, who was able to enter my insurance and start the process to have my prescription filled.
If this was the first time something like this happened sure that’s fine every place has its issues, but gee wiz, this seems to be a reoccurring thing! This place always messes up my prescriptions and refill orders! It amazes me! I’ll probably have to start sending My prescriptions elsewhere simply to avoid this cvs.

The pharmacist’s at this location are absolutely dreadful & extremely unprofessional. No need to rant, long story short they seriously messed up on a prescription I needed & instead of taking responsibility, being profession & fixing their (major) error they sent me on a wild goose chase– and this was the head pharmacist. Crazy unprofessional & could have done some serious harm.

I received a text that my prescription was ready at 11:30AM. I arrived an hour later to pick it up and was told that it was already off the shelf. Not sure how an hour is too long to pick up a prescription. The lady (Ramona) was very rude and said they could fill it again but it would take 30 minutes. I was really put off by her condescending attitude especially since it was an error on their end.

This store attracts most of the homeless and bums. They populate the parking lot, entrance or sit on the corner of 4^th and Washington, beg for money, camp out over night, urinate, deficate, and spread trash everywhere. Is sad, but there are places for them. Alpha project can help. The store manager is obviously not interested in keeping a clean establishment.
CVS = commmunal vagrant space

This cvs is lucky I live down the street or I would seriously pick another pharmacy. Everytime I need a refill on my prescription there’s a problem. I’m a night shift nurse, so I get off at 7am. I always call days in advance to have my prescription ready on a day I work so I can just swing by right after work… sounds convenient right? No not this cvs. They always manage to tell me my prescription isn’t ready or there out of stock or they can get me 3 months worth can I just wait… no! You guys should have figured all this stuff out days before I’m coming! That’s why I call to refill days in advance! Give me a heads up, call me, tell me not to come it’s not ready you don’t have it something! I value my time and sleep I’d rather be sleeping! Than waiting!

five stars cz we found the wine we were looking for — Rex Goliath. Memories with this wine from DC. I miss you delta Dawn xoxo
Great sale on it too. two for ten or 6 $ for the hugh bottle. #winning.

I have no idea how it’s even possible for it to take over an hour and a half to throw some pills in a bottle!!! I just wasted 90 minutes of my life wandering the aisles of CVS waiting for a prescription. I inquired on the prescription three times, only to be told it would be a few more minutes.
Meanwhile, I’m carrying my 18 pound baby around waiting, and waiting, and waiting some more. Despite my best efforts to get him to have a meltdown and start screaming to quicken the pace, it still took over 90 minutes.
Aside from the numerous sick people, many of the other customers reeked of urine and cigarettes. Neither of which I want my 9 month old exposed to.
Please, just tell your customers to come back if it’s going to take over an hour.

It is the most horrible customer service in the pharmacy, specially with Tanya. She was very rude and was unpleasant of having us there, she look lazy and sleepy, her attitude was just horrible and look like she was tired of her job. I will not come here again.

When you tell me 20 minutes and I say I’ll wait and I come back in 28 minutes I would hope my Medicine is ready for pick up… No still waiting… That’s so annoying especially when you’re in pain !

Pains me to give one star, I’m from Massachusetts and we have a CVS on every corner, it’s part of our culture (you know you’re lost when you can see a DUNKIN Donuts or CVS).
This location is unacceptable and should be replaced with something else.
Homeless outside, not a problem, it’s an urban area. Homeless inside asking for money or to buy an item they just stole, unacceptable. Meth heads passing out on the floor (his friend admitted he smoked, this isn’t an assumption), again unacceptable.
The line for the pharmacy is always exceptionally long, urban area afterall, pain killers are in high demand, LOL!
It’s a shame this location is what it is, I now travel a few blocks to the new Rite Aid or Walgreens a few streets away.
Sorry CVS, you are now the gross pharmacy people stay away from.

I have mixed feelings about this CVS. I’ve always been greeted by an associate when I walk in and I can find most of the items I’m looking for when I come in. They also have self checkout which is really nice because they only keep on cashier on staff at the register. The pharmacy has a drive up window for pick up. I’ve never used it but I’m sure it’s really convenient for those who use it. Parking is limited. It’s a hot spot for the homeless, you’ll see them in the parking lot and inside the store. One drunk homeless man had to be escorted out, he was yelling at the cashier and wouldn’t leave. Smell of urine is a normal occurrence outside of the store. It’s conveniently located, I just run in and out when I need to grab something quickly.

The only thing I can say is wow. I’ll start by saying I haven’t been a fan of CVS for years. This location hasn’t changed that.
I came in to get some generic vitamin C, a purchase I would have normally made at Target. Checking online I found that Target would have been cheaper, but I wanted to try out my extra rewards card (through my health plan at work). I waited in line about 5 minutes because the cashier was processing a complicated order. Another associate motioned to me and asked to help me at self checkout. I told her I had a question and that the answer would determine if I wanted the item. I asked if this card gave a 5% or a 20% discount on CVS branded items and she looked at me incredulously. She said it should give 20 and said we would have to ring it up to find out. We went through the whole process but it wasn’t UNTIL she pushed credit for method of payment that the discount showed up. Even with the discount Target still would have been cheaper. She said «there,» spun around, and left.
This location did not inspire any customer confidence.

I always visit this CVS because is right net to my house and I always encounter Lupe who is very polite and helpful. But I gotta highlight the attitude of 2 employees that always are upset or cranky for some reason, there’s a philippino lady and another employee called Raquel who served me in my last visit today.
I have to say this 2 employees bring down the charm and effectiveness of this CVS. They have never said hi to me, offered help, greeted or be courteous.
I’m a costumer service trainer and is sad to see an store like this being brought it down by some employees.
Although I encountered other employees too, like a nice young gentleman with a beard who’s always eager to help and Lupe who I believe is a great asset, the other 2 need to learn something from them.

The reason I go to CVS so much in Hillcrest is first off I live super close and I get so many discounts and coupons for this place. If you haven’t signed up for their coupons on-​line you are throwing money away
Once a week I get an email from CVS on their weekly coupon, last week it was 30% off plus I had a $ 5 and a $ 3 off my order. Sometimes I feel with depending on how many coupons and $ off it’s like going to the casino. ching ching ching
I no longer get my prescriptions here because I’m on a great program on work and when I say a great program I mean free. Like any other retail pharmacy you’re going to have the annoying factors, sometimes the staff but most of time your own insurance which people usually take out on the retail pharmacy staff.
The CVS employees are meh but I’ve been coming here so long I probably know where everything is better than them.
Protip: It’s redic if you shop at a drug store like his and not sign up for their discount specials.

I was in need of some Q Tips and given I just had breakfast in the area, I stopped in here to see what they had.
I could not find them, so I asked an employee where they were, and he directed me right to them. Funny thing is, I walked right by the first pass through the aisle. I was in luck too, because they had 500 counts of Johnson and Johnson for $ 4.19 and the second one for 50% off (
). So I picked up two packs. They carry J&J and a CVS generic brand, but this deal came me more for my buck. Now I have supplies for a year.
Although, this location has the self check out registers (
), I went through the regular register with the same employee that help me find the Q Tips. He was friendly enough, and I got out without a hitch. The store was fairly organized with some empty shelves here and there. The store could use new carpet or a deep cleaning.
This location has a pharmacy drive thru…

This review is for the pharmacy portion only: I usually do not like to write bad reviews, but I have been having issues with this pharmacy since I transferred my prescriptions here at the beginning of the year. I have just transferred my scripts to Rite Aid because I cannot deal with the inconvenience of this pharmacy any longer.
I have used CVS in the past and have never had issues with them like I have had at this one. I get the same medication every month, and every month for the past 9 months they have messed it up, except once. I asked specifically for a note to be made in my record that I do not want the generic form of my medication because it does not control my symptoms as well as the brand name. The problem is not with the prescription my physician wrote, the problem is that the store does not always receive the brand name of the medication. I used to fill this script at another CVS and also at Walgreens and they never had a problem specially ordering it for me, but this CVS refuses to. One time they messed up my script and filled it at a different CVS that was closed at the time and told me their system was down so I would need to come back in the morning because they couldn’t cancel it at the other store and run it through my insurance so if I wanted it that night I would of had to pay out of pocket. I have found myself multiple times running back and forth to this CVS because of their errors.
On another occasion, my doctor had electronically sent over a prescription for a fairly common antibiotic. When I called to find out if my script was ready I was told by the pharmacist that they did not have it in stock and that I needed to call around to other CVS’s to find out who had it. I replied by saying I thought that was part of his responsibility because he would be able to look up in the system and see which store carried it. His response was «ok I will just make everyone who is in line wait while I tend to your needs and put your needs first» with a very sarcastic and unprofessional tone.
I tried to give this pharmacy a chance because it is the closest 24 CVS to my house and I work very long hours. I cannot take the stress of dealing with this pharmacy anymore nor the fact that they do not want to try to get me the proper medication. I have since gone to Rite Aid where they are much more accommodating and organized.