Cox Residential Digital Solutions Store

Very nice people to talk to when you call. Someone to talk to about service. I would recommend. Thank YOU. Glo

Pain free easy experience! I came here last weekend after I was dreading it all day because of some of the reviews and I have to say I had a really good experience… I needed to return my modem and replace my remote… I got lucky on a Saturday afternoon I found a parking spot right up front I walked up to the door and there was a guy there who asked what I needed and gave me a new remote right on the spot then a nice lady came over took my box scanned my modem and printed me a reciept and I was on my way all in about 3 minutes! And to top it off my bill was due like within the next few days and I expected some bull crap line about how It would take a full billing cycle for my modem rental charges to be gone but NOPE sure enough I went to pay the bill the next day and the modem rental charges were already gone :) thanks cox!

I was a little intimidated walking to this store, since it was so busy and hard to find parking. This location is in bustling barrage of mini-​malls clustered together. If you are running errands it’s your one stop place to go. Starbucks, Trader Joe’s and other great stores.
I went to exchange a wifi and modem box which they did no Huss or fuss (Which is why I am giving the 5 stars) Thank you Nick and Dom!

I recently visited the store and Nick showed exceptional customer service and professional skills in answering my questions. I have never had a service problem, billing problem or any other problems with Cox regarding my television or internet service, unlike in the past with Directv and AT&T. Cox gets five stars from me based on exceptional service and people like Nick. I am not going anywhere else no matter the enticement.

I had to replace my remote so figured I would get to the Cox store first thing at 10:00 Saturday. Parking was difficult, drove around a couple of times but finally found a 15 minute spot. I knew I would be taking my chances because I was positive that this would be a long involved process that would definitely take longer than 15 minutes. I parked, walked over and was surprised to be greeted by somebody at the door. I told him I just needed to replace my remote, he took the remote and said he would be right back. He came back within 45 seconds and I was on my way! I was so surprised that it wasn’t a painful process. Here I was thinking it was going to be like a visit to the DMV! Thanks Cox!

I came here the other day to return my cable box since I moved and my new complex doesn’t allow Cox. There was a service representative standing outside who immediately grabbed the box out of my arms to help me carry it into the store. He even signed me in. I waited less than 5 minutes for the person behind the desk to assist me, she was assisting someone else when I got there. She was really friendly and quick with helping me out.
Never had a bad experience with Cox and kind of disappointed I couldn’t continue to use them as my cable and internet provider.

After signing up for internet and basic cable (seeing as it’s cheaper this way for the first year), I opted to do the self installation for the modem and cable box. At the store they told me that I would know the cable box was set up correctly if it showed the correct time.
Honestly I was more in need of internet so I lagged on setting up the cable box, but eventually when I did get to it I was able to set it up and it was showing the correct time, however there wasn’t a picture on the tv. I called cox and they sent out a crew to fix the problem. The crew came and said they had to go onto my apartment building roof to fix the problem. Anyways when i got my bill for that month I had a charge in my account for installation services.
I went into this location to figure out why I had been charged. I had set up my cable box correctly and whatever they needed to do to fix it was out of my capabilities seeing as it was on the roof. Anyways the lady in the store, unfortunately I cant recall her name, was very helpful and removed the charge and I paid my bill right there. Although it wasn’t my first choice, Cox has actually been awesome thus far and really helpful with anything I need, and especially nice at this store!

Came here and was helped right away (granted it was a Wednesday morning) to return my box. Was greeted at the door «Welcome to Cox». I really think these guys just like working there so they could say Cox all day. Was in and out in less than 5 minutes. I am not happy with Cox in general however this store was easy.

I got to store 3 minutes past 5pm and they were closed. A guy came out and took my returned equipment and gave my receipt anyways. Excellent customer service you don’t see anymore.

I feel compelled to write this review because of my great experience at this store. Yesterday my recently installed cable box stopped working properly. Rather than wait for another technician to come out, I visited the Hillcrest Cox Solutions Store to swap out the box for a new one and ask for a small compensation for the disruption in service. Within five minutes, a very friendly and apologetic employee had a new box ready for me, and gave me a $ 20 credit on my account. I didn’t have to wait in line, I didn’t have to sign anything, I hardly remember giving my name for him to look up the account with because it all happened so quickly.
Seems that most of the reviews are for the Cox Cable Company, not this store specifically. I don’t like Cox, I don’t like any telecom companies, but based on my two visits to this store, they deserve a good rating.

The guy who helped me was nice and efficient. I’ve had issues with the services Cox provides. The internet goes in and out sometimes which I guess is to be expected because nothing is perfect. Especially technology. Our cable bill went up again (we’ve lived in the same place for two years so we lost all discount we were receiving) and the dvr stopped working. They replaced the box within the last 6 months so I couldn’t believe something was wrong again. Needless to say, we cancelled our cable. I can’t pay more and not have the Service do its job.

Dominique and Wendy gave us amazing service. Thank you for turning a negative into a positive.

This place is amazing. The assistant manager is really nice. I recommend everyone to go here.

I moved into one of five newly constructed townhouses in North Park. The complex wasn’t connected from the street when we moved in.
I first spoke with Jaime to get things started. He was very polite, knowledgable and friendly. Because of the difficulty of new construction connection, I was turned over to Joe, the manager. I was pleasantly surprised when Joe would call me with updates. I’m used to having to initiate communication with cable companies. He even gave me a way to communicate with him directly.
Joe was extremely friendly and accommodating. He went the extra mile to communicate with the project manager to get as much detail as possible. As a result, we are all connected and we are getting screaming fast speeds.
Always a pleasure to deal with these folks. I don’t think I’ll call Cox again if I need something. I’ll just drop in to the store.

The associates at this store are very efficient. Processing my change of address and switching service took 5 minutes! If it were just this store, I’d give it a 5 star.
COX Cable however, is quite expensive compared to other providers. Also, the equipment (DVR box) is quite crappy for how much you pay per month.

This review isn’t necessarily a review for this store in particular, but my experience with Cox so far…
I finally move and my new place does not require TwC. Yay! I sign up for Cox’s 150 mbps internet service. Great, right? Faster then anything TwC offers, right? Wrong. The day of the installation comes and the technician has a modem /​router combo that doesn’t even support that speed? I don’t want to wait another day for internet, so I let him install the service; however, I immediately call customer service once he’s done to voice my concerns. They tell me I can exchange the crappy Ubee modem at any store — sounds good so far.
I come to this EXACT store and exchange it for a Netgear modem /​router. Sounds great right? Well not really. The router is about 5 years old and only networks on the 802.11n band, so it barely supports the speed or range of the network one would expect when paying for 150mbps internet.
I then go to best buy and buy my own 802.11ac router. I rationalized that I could easily put the N300 in Bridge Mode. Guess what? You can’t put Cox Netgear equipment in bridge mode.
I then see a Cox commercial that says «fastest network speeds available on 802.11ac. Equipment available only upon request». Sounds good to me. I call Cox again and they say, ‘yea, we have that equipment for rent, go to the store’.
I come back to this store, AGAIN, and low and behold, the equipment is only available for PURCHASE. Not sure why noone told me that, I did call both customer service and this store directly.
I figure I rent a modem only. Oh wait, you can’t do that either. The Cisco modem is $ 20 dollars more expensive then Best Buy and they don’t price match.
IN the end, I bought my own Modem /​Router .
Google Fiber, come to SD please.

I would give a zero stars if I had the option.
I returned my cable box there and they lost it! I got charged $ 215 dollars and because I already threw away my receipt I could not prove I returned it. They were unable to locate it in the warehouse, its pretty much BS because they would have scanned it back into their system when I returned it. So now I am paying for their mistake! I am never using Cox again. STAY AWAY FROM THIS COMPANY. They made no compensation whatsoever, which I find to be ridiculous!

I can’t wait till Verizon or ATT&T bring FIOS down to SD. Cox needs to check it’s self. The customer service they provide is horrendous!
I came to drop off a cable box after being misled by the phone sale people.
According to the phone sales person I had a locked rate for cable/​internet. It turns out that I was signed up for a promotional sale for premium services at a contractual rate. I have auto pay and after seeing my bill spike up double the price I decided terminate my cable service.
I came in to the solutions store and explained the above to a customer service rep. The lady that assisted was eager to take my box and see me leave. She offer no resolution to the misunderstanding and readily dismissed. I could tell she didnt want to hear me with her body language.
Can’t wait until other options come to town. $ 60 for 25mb down stream is not ok!
I also had to pay an early termination fee. Very displeased customer!

I don’t give Cox 5 stars for their internet/​cable service. I only had Cox for 3 weeks and cancelled. The installer was late (she said the installers are given impossible schedules and overbooked), the internet was slow, and AT&T Uverse offered faster internet and $ 150 in Visa gift cards.
I gave 5 stars to the Cox office at 1220 Cleveland Avenue. I went there to return the cable modem. As I entered the store, I was acknowledged immediately, asked to sign in, and told someone will be right with me. Amazingly, I only had to wait 2 minutes before I was helped. I was given a receipt, thanked, and I was out of there in 5 minutes.
I give credit where credit is due. This Cleveland Avenue location is great!

Another horrible review, big surprise.
I moved into an apartment that only let’s you get cox of course, great. I have had cox in the past and they always screwed us over or overcharged us etc. this was no different.
We went into the cox store to get our internet started and all set up (it’s generally easier than sitting on hold on the phone). The sales associate Jaime salcedo helped us. We opted for the «self installation» which is $ 30(total rip off right?) but better than the $ 60 to scheduled someone to come to our home to literally plug the cable into the $ 89 modem we had to purchase. I’m a young person and very tech savvy, I can set up my own internet.
But of course it doesn’t work. They claimed they turned the service on and it should be working but I call BS on that. I think it’s a total scam to have them come out for additional money. This happens like every time I move.
So when we called and called and finally got a representative on the phone they said to «go online to active your internet». HAHAH WHAT?!? This is a joke right?! We are calling because our internet DOES NOT WORK! Wow. Unbelievable.
So we kept calling to try and get a employee in the line to send out a tech guy to set up our internet. We kept getting machine and recordings. So we kept calling the personal line for the sales associate from the store, jaime, and he wasn’t answering so we had no choice but to go in store. Sure enough there’s Jaime and four others
Sales associates standing around Doing absolutely NOTHING! Why would they not answer the phone?! So were talking to Jaime and he keeps going «you should just call my number.» Again WHAT?! We are right in front of you why would we leave and call you?! You’re not doing anything! Also we explained he hadn’t been answering and the other numbers were just recordings. We just needed him to schedule someone to come out, why would he argue with us and be rude?!
So FINALLY he schedules someone to come out. To be continued… I’m also now worried they charged us for service for two days we have not had any.
If you can avoid cox do it. They’re literally the worst you can never get a hold of anyone and when you do they avoid helping you and they over charge you at all costs. It’s unbelievable.