Chase Bank

I was hesitant to come here reading all of the reviews.
I was greeted upon entering and the manager on duty spoke to each person in line to make sure they had everything necessary to complete their desired transaction at the teller booth.
They could use more staff, but no complaints otherwise.

Horrible customer service. Not friendly. Not helpful. Just plain rude. Every single time. I’m very upset with the way I was treated at this location– by a manager it seemed to be! Very upset.

I find it unacceptable that this bank’s ATM machine will dole out a stack of twenty dollars bills which are haphazardly stacked and wrinkled up, to the point where when one attempts to redeposit the same exact stack into the same exact machine (even after time-​consuming re-​stacking and unfolding of corners of said bills) many of the bills will not be accepted due to their condition.
This is particularly stressful when there is a line of other people waiting to use the ATM behind me! I now have to carry extra cash because of this problem, just so I can make a full deposit here.
Add to that the fact that the ATM machines are about half as time-​efficient as they were before CHASE took over Washington Mutual (at this same locale) and you have ATM hell every damn time!
Please either fix this issue or expect my family and I to start patronizing the neighboring BANK OF AMERICA in the very near future!
Thanks!

A few moments after my previous review and there were 15 people on line and one register open. Terrible disregard for customers.

This bank is A-​OK. The drive thru ATM is on the side and you can easily miss it because the entrance is right by the plaza entrance on Highland.
This plaza usually has sparse parking but there is always parking in front of the Chase Bank.
I highly recommend you stop by if you need to take some cash out of the ATM or make a quick deposit!

CASHING A CHECK AT THIS CHASE BRANCH? BEWARE! THEY GAVE ME A COUNTERFEIT $ 100! AND THERE’S NO RECOVERY — YOU NEVER GET THAT $ 100 BACK… EVER!
As a long time customer of this branch, I must admit that I’ve often enjoyed the friendly reception and recognition. However, just recently I went in to cash a personal check ($ 700) and, as usual, received six $ 100 bills, five of which were new bills and one bill was the older version. The remaining $ 100 was broken down into $ 20’s.
I immediately took that money across the parking lot to Union Bank to deposit it — a time lapse of probably 3 minutes by car and no waiting at the branch — only to be informed by the teller that one if the $ 100 bills was COUNTERFEIT. She then informed me that she was confiscating the bill and writing up a report, which would be submitted to the Federal Government Department of the Secret Service along with the bill.
I immediately called Russell over at Chase to tell him that one of the bills he gave me was counterfeit and his response was «I don’t know what to tell you. I put all my bills through the machine». While he was pleasant enough, he couldn’t offer me any hope of recovery except to say that I should bring a copy of the report to his manager, Bryan, to see if anything could be done.
In the end, I did meet with the manager, Brian, who was very nice and polite. He did call the Secret Service to verify that the bill was counterfeit and it was, according to them. He offered to check into any possibility of repayment to me and asked me to let him have a couple of days and he’d call me back.
He did call back and apologized that there was nothing he could do. I thanked him for his time and effort but told him that I would no longer be trusting them to cash checks. I guess until I can change banks I would have to have my checks converted to cashiers checks to avoid a lengthy hold on deposits at Union bank. Bryan replied I could always have the teller run them through the machine in front of me and I told him, no, that doesn’t work, because Russell said he’d run his bills through the machine and obviously it didn’t catch this bill, right? Bryan had to agree, given the facts. As a business women, I understand that if I bring in a deposit that contains a counterfeit bill that we would sustain the loss because we failed as a business to catch it. BUT AS A CUSTOMER AT THE BANK, CASHING A CHECK, I EXPECT THE BANK TO PROVIDE MONEY THAT IS COUNTERFEIT-​PROOF. I DON’T EXPECT THAT I, AS THE CUSTOMER, SHOULD HAVE TO EVALUATE EACH BILL FOR IT’S AUTHENTICITY. Should I have to bring in my own machine to run the bills through? This is absurd!
By the way… The bill that was fake was the old bill. Many wise people say only take new bills as they are almost impossible to counterfeit.

I rate this a ²⁄₅ star because out of the many times I’ve been here, I’ve only gotten friendly service twice. The first time was when I first opened my account (a year ago) and yesterday, when a new hire was helping me… Supervisor was friendly too.
All the other times I’ve been here I don’t get greeted, the tellers aren’t friendly, they’re not enthusiastic at all. I know what it’s like to work in a financial institution. You can be enthusiastic and friendly if you want to, but I guess the people helping me didn’t want to provide good customer service. Sure I got my transaction done but I’m looking for something more than just that. Thinking about refinancing elsewhere, somewhere that values my business.
Oh! Props to you though new girl. You were nice to me and the dude supervising her. Thank you for being friendly and asking me how my day was. Ohhhh and thank you to the woman who opened the door for me. That’s never happened to me in a bank before.

Good branch — just went in to use the ATM but I’m usually pretty pleased with Chase.

Friendly service!
Walk in and you get a «hello, how’s your day».
Walk out and you get a «have a good day.»
Little things like this can really make a persons day better.
I use them for all my small business accounts.

Great location and tons of parking… but I’m a fan of Credit Unions!

This is the branch my husband frequented before he switched to another bank. I can’t wait to switch myself, but until then I will be using the Black Mountain branch which is way more efficient and welcoming.
At this one you’re not acknowledged at all upon entrance (I used to work for Chase as a personal banker up til 6 months ago, it’s part of the job to greet customers and be friendly when they come in). Here there’s nothing but dead silence. Maybe a few glances in your direction.
We were coming in to close my husband’s account after he noticed a $ 10 fee because his account funds were low (he moved everything over to the other bank months ago). I made clear to the personal banker that since I worked here I’m familiar with all the tricks so please, don’t use the schpiel on us, just close the account because this is no longer our primary bank and we’re in a hurry. Key words: WE’RE IN A HURRY.
She still insisted on going through and asking him all these obnoxious questions such as, «do you have direct deposit?» and «would you be eligible for student checking?» NO, he doesn’t, I have considered all options because I know how these accounts work. Just close it!!!
They still made us see the manager to close the account. I closed an account the other day at the Black Mountain location and nobody made me wait for the manager. I used to close peoples’ accounts all the time when I was a PB in Carlsbad, and unless the customer requested it, they were not made to see the manager. Btw, the manager went through the same damn schpiel all over again that the PB put us through. It took us 20 minutes when it should have taken 5.
This branch epitomizes everything I hate about Chase and why I’m so glad I don’t work for that corrupt drone factory anymore. Suck it Jamie Dimon!!!

Everyone here is terrific! We’ve moved all our financial business to this local branch after moving here from Denver. Excellent service.

We have belonged to this bank for some time and have added my teen daughter. First of all, I cant believe you still have to fill out the little deposit/​withdrawl slips which the counter is located near the end of the line area, so you cant wait in line while you need the counter and pen, and lose your place in line. Second, I belong to 2 credit unions and you just walk up and ask for a withdrawl or give a deposit without those stupid redundant papers. Third, which is the worst thing ever, if you deposit a check ANY time, and you dont have that exact amount of funds available already in your account, you must wait 24 HOURS to get the funds! OMG, get this, we go in on a Saturday to deposit a $ 58 check with a live teller (they are open on Saturdays till 1pm) to my teenager’s account so she can have money over the weekend, and only had $ 10 in her account. So they would not give her more than the $ 10! So then we wait till the «next business day» to have the available funds. Come Monday 4PM there are still NO FUNDS AVAILABLE! So I go in there and the young teller tells me, since the computers dont recognize the deposit on a «work day» you have to wait till TUESDAY to get your funds, which is over 24 hours! AHHHHHHH! Then when i raise a stink, the little punk gives me a smirk and a smile like he is having fun irritating me! UGH! I told him I am tired of their HUGE fees, checking account fees, and all kinds of hidden fees as well as the stupid papers you have to fill out to do a dang deposit or withdrawl, and to wait from SATURDAY to TUESDAY to get my poor daughter’s $ 58 check cashed that I am closing all the accounts! He just smiled at me! ahhh! NEVER go here if you like good old fashioned customer service.

Went on a Saturday afternoon and there was only 3 people in line — two tellers. Went pretty quick. Tellers who helped us was named Christina, very friendly and a big smile.
PROS
— teller knew what she was doing
— workers seemed busy with their customers
— have a drive through ATM
CONS
— parking!