Bonded Carpet

Text deleted at Bonded’s request.

This company was great! We had a minor flood in our apartment last weekend, so our property management contracted out this company to come clean our carpets for us after the flood. +1 star for the quick response time from when they were contracted out to when they contacted us and +1 more for having Saturday appointments. + 1 more star for them being courteous enough to call in the morning to let us know when they were on their way so we could have our house ready to go when they got here. Our representative was Jacob and he was very friendly and professional, definitely the type of person you would want to come work at your residence as he was very mindful! +2 stars on account of Jacob being very conscientious of the fact we have cats, making sure first thing that they weren’t at risk of getting let out of the house during the cleaning process. He was quick and efficient when he came to clean and was sure to focus on the high traffic areas for us. Our carpets came out great!!! (If I could add a 6^th star on account of him admiring our Pink Floyd posters, I would)

We buy and sell properties and have used Jon Russel of Bonded exclusively for almost 10 years and find they have the overall best combination of service & price.
Everyone I have referred them to has also been very happy.
Thank you

I own a rental property in San Diego which I manage remotely. So having reliable contractors is extremely important for me. I can’t recommend Bonded Carpet enough. John is very prompt at returning emails/​phone calls, their estimates are fair and their work has always exceeded expectations. They are my go to company for carpet or flooring needs.

I liked their sales rep, Tony. I have used them for carpet and lainate in my home and was referred to them by a local property manager.

Bonded Carpet has been servicing our apartment complexes for years. One of the reasons that we continue using bonded is because of the service of Johnnie Austin he is very professional and helpful. I would recommend bonded carpet for all of your flooring needs and carpet cleaning.

I used to work in property management and Bonded was our go-​to company. Bill, the rep I always call, is very responsive and Bonded has a wide variety of flooring to suit every budget. I have seen their installations at least 30 times and it’s always excellent. Their installers are quick, clean and pleasant.

As a Realtor, Bonded Carpet is the only company I refer to all my clients for any of their flooring needs. They have well priced options, are always helpful and professional!

We needed to re carpet one bedroom in our house after our daughter moved out. A lot of companies wouldn’t even do a job that small and the ones who would had very high prices.
Then we found Bonded Carpet. They were helpful and had a lot of well priced options. Our carpet installer was very good at his job, on time and friendly. The carpet looks great!!! We will definitely use them again.”

We asked Bonded to help us replace some carpeting and get our floors looking spiffy new in preparation for a sale. They did a great job — very efficient, clean, fast, and spot on with their estimates. I loved the service. This was two years ago so names escape me but the gentleman who came out to give us the original estimate was professional and did not try to upsell us — he was able to determine our most important needs and provided quality service!

We hired bonded to do the blinds at our house for a very sunny room at our house. The staff was knowledgable and have a very good sense of style. I really enjoyed working with them and would recommend them to all of our friends!

Been working with Bonded for well over 20 years and they are my only go-​to contractor for flooring, carpet cleaning, etc.
They have always met and/​or exceeded our expectations.
EWE

The worst place to buy carpet. The carpet we purchased for our entire house is now bubbling up everywhere and needs to be stretched. Paid extra to get stain resistant carpet, that was a rip off. During the installation, they broke one of the kitchen tiles and was supposed to replace it and never did or respond to my repeated calls. The carpet and padding was very cheap quality. I wish I just would have went to Home Depot. Customer service sucks… they said someone from Quality Assurance would call me back which I think was just a standard line of BS. BUYER BEWARE… double check what you paid for when they show up and before they install it.

Rosario and Martin didn’t excellent job installing our new carpet. They vacuum and clean up afterwards but not that great, I had to ask them to vacuum again to get everything. Now, there is not a single issue with any corner of the house. They did a great job with the install and they were fast and efficient. I do recommend this company for your carpet needs just make sure you inspect the place well before you sign off and they leave. Thanks guys!

Needed carpet for a guest bedroom. Went to Bonded on Wednesday. Looked at remnant carpet. Found what I liked. They came to measure on Thursday and installed it on Friday. Everyone was professional and helpful. I highly recommend them and will be doing future business with Bonded!

I’ve had my carpets cleaned multiple times and through different companies,
and few times through Bonded.
As a recommendation for my Property Management, I contacted Bonded to come out to clean my carpet again. There’s always a different technician. I’ve never had the same one twice.
So, I expected the usual, soaking wet carpet ALL day and heavily soiled areas, especially at my front door and my kitchen entrance to remain soiled.
Much to my surprise the company sent out a technician by the name of Thomas who arrived earlier than I had anticipated and had the job completed within 30 minutes.
He walked in, greeted me, pre-​treated my carpet and got to work. He did such a fantastic job of removing stains and cleaning heavily soiled areas and did not leave my carpet overly wet. This was the best carpet cleaning job I had ever experienced.. I’ve had other technicians from this company come out in the past, but he was by far the BEST! I was so impressed I didn’t hesitate to contacted the company to let them know how satisfied I was with his service.
One week later, I am still HAPPY! with the results.
When I decide to have my carpet clean again or my upholstery, I will request him because he’ll meet my expectations and that I’ll be happy with his service.

My apartment recently got flooded thanks to a overflowing toilet from the upstairs apartment. Bonded Carpet was hired by my property manager in order to replace the padding under the carpet, dry up my place, and to sanitize the affected areas of the flood/​repairs. I had the pleasure of meeting some really great staff that were very efficient at all the tasks and friendly during the whole process.
Thanks to Raul, Frankie, and Travis for your hardwork!

This review is for carpet cleaning, since I see that Bonded does a bunch of different things apparently.
I live in a relatively small condo and desperately needed my carpets professionally cleaned. I scheduled appointments with 2 different companies, but canceled after seeing horrible Unilocal reviews. I then decided to find a place through the Better Business Bureau (old school, but I was freaked out about getting ripped off).
I scheduled an appointment with a time range of 1−4pm on a Tuesday and they said they would call 30 minutes in advance (they didn’t). The guy arrived at 12:30, but it was fine. I paid the extra money for the degreaser and deodorizer ($ 45 total) because I figured I needed this, so I might as well go big. Whoop whoop!
1.5 hours later– I am VERY happy with how things turned out. The carpets look infinitely better and my place smells way better. Total cost was $ 120 and worth every penny.

Bonded carpet was referred to us by our Property Manager, as we were getting our condo ready to rent out. The overall installation went well, except they damaged a closet door track. So much so that it had to be completely replaced. That is when the issues began.
First, we had to call more than 3 times to get someone to respond to our calls about our closet track – and they would only call us back when our Property Manager called them about the damaged track. I met Marc from Bonded at our condo – he tried to fix it using pliers (HA!), then realized it needed to be replaced.
I went to Home Depot and ordered the new track. Marc promised that Bonded would pay me back for the cost of the new track. He picked it up from Home Depot and installed it, but then I never received payment for the track. I emailed him at least twice about the payment, and each time he had to ask how much it was, and that he would get the payment to us. The damage to the track happened in June, it is now September. Payment has never arrived.
The cost wasn’t much – less than $ 40. We can absorb that. But the fact remains that an employee from Bonded damaged our property, then they promised to pay for the property and never did.
We won’t ever use them again.

Past Calvin would be shocked at Future Calvin. He would have never thought Future Calvin would actually understand housing markets, mortgages and be writing a review for something like this. But alas, here goes…
I was originally referred to Bonded Carpet by my real estate agent when I needed new carpet installed in the crib. Rudy was extremely helpful and would frequently drive out to the property with samples and suggestions until I finally selected one I was completely happy with. The installers were quick and did a great job.
Later when it came time to replace the linoleum with tile I contacted Rudy again as I had learned from past experience that laying tile is extremely tedious work and I would be contracting it next time (much gratitude to my friends who were conscripted to help me though!). Rudy exhibited the same attentiveness and service as always. And Chris was able to beautifully lay down the custom pattern exactly as I had envisioned it.
I have and will continue to recommend Bonded Carpet to friends.