Big Jon’s Pizza

We were at our hotel and their menu was slipped under our door so we ordered a half bacon and half sausage pizza and were told it would take one hour. After waiting more than an hour we called and it took 3 calls for them to finally answer. It took another 20 minutes after telling us he would make sure the delivery man brought it to us first. We were finally given the pizza and it was just pepperoni not our order of half bacon and half sausage. We hurried to run out and grab the pizza man before he left and he was gone. It was like he ran away. We called the front desk to stop him. He avoided the front desk. The front desk then had told us they don’t allow them to deliver at their hotel because they were so horrible. That meant they were sneaking around slipping menus under doors. It then took 8 calls for them to finally answer that they gave us the wrong pizza and instead of accepting that they gave us the wrong order, he argued saying «I took your order mam, you ordered half bacon and half pepperoni». He kept saying that and we for sure did not order that. He then proceeded to say «well it’s half right». It was horrible service and the fact he argued with us that we ordered wrong was ridiculous. It wasn’t half right, we didn’t order pepperoni at all! In my opinion they should not be allowed to have a business.

Add us to the list of foolish tourists who were ripped off by this place.
the flyer says a different name, but it’s the same phone number.
overpriced, crappy lousy awful pizza, which took an hour and a half to deliver.
BEWARE! do not order off any flyer that is put under your hotel room door.

I wouldn’t give these people 1 star if I didn’t have to in order to write this review. First lest start with how they try and get tricky and have changed the name of the company on the fliers but they were not smart enough to change the number. The name on the flyer that was in my hotel was Marley’s Pizza, I searched everywhere for this company with no prevail, the only way I was able to find it was when I searched the number and Unilocal came up with this company and all these reviews are 100% accurate! This place is the absolute worst place and such a scam. First I called and ordered, guy said it’d be an 1hr, nearly 2 hours later and 4 phone calls our food showed up. I felt it and the boxes felt hot but once we got into the pizza it felt and tasted reheated. This place was absolute garbage and I would not order from these people again. The delivery guy I felt bad for, he was mostly embarrassed and I don’t blame him, I wouldn’t work for this company a day cause I am sure the guy gets stiffed all the time. I also didn’t get a CC receipt and when the guy showed up he had no way to take my CC and had to call it in. I will be checking my card and reporting anything on this right away to my bank. DO NOT ORDER FROM THIS PLACE, TAKE YOUR BUSINESS ANYWHERE BUT HERE!!!

I really wish I’d read the a Unilocal reviews before I wasted my time and money. Nasty, gross, cold… nothing good. I wish I could give less than 1 star, but not sure I can.

Bums me out that I have nothing good to say about this place other then the delivery guy he was nice and apologetic. Took over an hour and a half to get delivered. I tried calling multiple times to cancel my order and kept going straight to VM. Finally when my pizza came it was room temp. Strongly recommend NOT ordering from here.

Do not order from these guys it’s a scam!!! They make there money buy passing out flyers at cheap motels. I watched the guy (probably illegal) pass out the flyers at the motel 6. Since the doors are so tight he took his foot and kicked the bottom of the door so the flyer would fall into the actual room. Either motel 6 is in on this scam and let’s them pass it out or these guys are smooth. Never order from a pizza place that has mexican food on the flip side of the menu.

Their $ 7.95 «dinner» salad was just iceberg lettuce. Literally they just took a bag of lettuce and threw it in a to-​go box. Pretty sure I just paid almost $ 8 for a side of ranch.

Do NOT order! Was told an HOUR wait –2 hours later no pizza… kids fell asleep waiting — order cancelled — ended up ordering hotel room service pizza… Glad we cancelled since we checked Unilocal just before we did so.

Waited a little over an hour to receive a cold pizza and a even colder chicken wings that seemed to be barely cooked! Also the pizza was cold and had way better tasting frozen pizza than this! My first and definitely my last time ordering or ever recommending anyone to order from here! No one called to say it was going to be late or any courtesy whatsoever!

Worst pizza .it took them forever to deliver to find out they messed up my order, I called back and they told me they will redo my order still waiting an hour and a half later nobody showed up. I’am not from here but I think they over charge you.

Worst pizza & service ever! Do not order from here!!! First off I tried calling back to add to my order & it just rang or the voicemail kept coming on. Secondly, I received the wrong pizza. It was cold, no flavor, just plain gross. Also, the dinner salad I order was just a container full of ice berg lettuce! No dressing, nothing. Complete waste of money!!!

DO NOT ORDER FROM HERE! You are better off going to your local grocery store for a frozen pizza.
Let me start from the beginning. After a long day in the airport, delayed flights and hunger setting in, my family and I decided on pizza to order in to the hotel we were staying at. Flyer was in the room on the floor when we entered and thought it was reasonably prices and the flyer stated open til 1AM. it was roughly 10 PM at the time we called. Ordered 2 pizzas 3 toppings each, 2 liter soda and a large salad for all to share. I place my order and immediately called back as I realized the guy never got my payment information. Let him know this and he apologized and said the credit card machine was down and it was cash only. Let him know I did not have enough cash for the $ 35 order. He proceeded to inform me there was an atm in the lobby of the hotel. Hmm well he must deliver here a lot. I let him know that if he was willing to wave $ 3 for the atm fee I would have to pay then I would get cash out. He agreed to this. The order arrived about 45 mins later. I had to inform the driver of the $ 3 discount and he obliged, I paid and tipped $ 7 and took the food in the room.
The soda was not cold. No biggie we went and got ice from the hotel dispenser. We go to dig in and realize one of the pizzas was not what we ordered. Tried calling and went to a voice mail stating all lines are busy. Tried several more times to no avail. We decided to just eat what was delivered. The salad was mediocre at best. Just iceberg and some julienne carrots. Then we started on the pizza. UGH!!! COLD, DRY AND TASTED LIKE CARDBOARD! I again attempted to call multiple times, at least a dozen always getting the voice mail. Remember the flyer stated open til 1AM. Finally I decided to leave a msg and informed them the order was not correct and was not to satisfaction taste wise or quality wise. Left my number and requested a call back.
Never recieved a call back. The next day we had plans early and all through the day as one of my brothers was graduating from MCRD boot camp. I was reminded by my family of out unsatisfactory meal the evening before and decided to call back. I spoke to who I assume was the owner. I let him know I had left a msg the night before and he stated they closed at 11 pm on weeknihghts. I proceeded to inform him that’s not what the flyer said and began to let him know of the awful food. He asked if we still had the pizzas he would be happy to send out a replacement order. I about lost
we did not save the awful food for almost 24 hrs and NO we do not want your crap food AGAIN! I stated that we had better pizza at lunch on base at Domino’s pizza and I would like a refund. I advised him his pizza was one of the worst we had ever had. He went on to argue «We have the best pizza I San Diego for 10 years» I scoffed. He proceeded to tell me his family eats his award winning pizza all the time with no complaints. I asked if they have taste buds… wrong of me maybe but this guy had the worst customer service skills and had no signs of backing down. At this point one of my brothers took the phone from me hearing the anger build in my voice. He thought maybe he could reason with the idiot. He proceeds to tell the man the same thing, the pizza was not good and was not prepared the way we ordered. He told my brother «you are just trying to get a free meal and refused to refund our money» and hung up. The audacity!!! He stands behind his product but it’s definitely not good or even fair for «The best in San Diego»
You’ve been forewarned… do NOT ORDER FROM HERE! Unless you like wasting your money on tasteless food that doesn’t come as ordered.
Oh and the kicker… I spoke with one of the front desk ladies to advise they should not promote such a place with flyers on the floor in the rooms. Her response «Big Jon’s…we don’t recommend them. Then sneak up the elevators in the garage when guests come down and slide their flyer under the doors.» WOW must be great pizza if you have to sneak in to promote your retaurant. JUST SAY NO TO BIG JON’S PIZZA SAN DIEGO.

I was staying at a hotel in San Diego when a flyer was tossed under my door for all the specials that Big Jons had to offer. I ordered one pizza and it came to $ 16. I finally receive my pizza an hour and a half later, pay the guy, and sit down to eat. The pizza was cold so I called the store to see if they could refund me or send me a new pizza. Big Jon picked up the phone and said that I was insulting him because his hot bags are perfect. He hangs up on me. I call the store back and he picks up. His excuse was that the phone line was disconnected. So I told him I’d like my money back and he hangs up on me, again. Continued to call the store over and over again, no response. Absolutley the worst service for cold, mediocre pizza.

Thieves!
I was staying at the Town and Country Hotel and saw a flyer that was thrown under the door of my room. I thought I’d give it a try but it ended up being the worst mistake I made in ordering delivery ever!
7:30pm — I called in my order for the $ 17.99 2 medium pizza special. I decided to add 8 hot wings to the order. I was then quoted that the total was $ 42 and change for everything. After a small argument over the price, we finally agreed to $ 32. This was because Big Jon (who was actually the one taking my order) didn’t know of any of these specials which he had passed out to the hotel. I was on vacation so I tried not to fret about the cost. Then I had give me hotel room 6 times. Each time he repeated a different number back. I tried to fix it everytime until he finally got the right one. He then told me it will be 45 mins to an hour for delivery. I was fine with that since it was a Saturday.
9:00pm — No pizza
9:30pm — I called and Big Jon said he just left. I asked if him again about my room number and he repeat the wrong he kept on repeating to me.
9:45pm — I finally just went out to the hotel room he kept on repeating and met the deliver guy. He was nice but in a rush. I tipped him $ 5 because I always feel bad for delivery boys getting the short end of the stick because of the kitchen. Once he left, I noticed that a box he gave was light. He gave me a salad instead of hot wings. I called Big Jon and he said «this is wrong. I must fix this and make it right.»
10:45pm — I call back and it goes to a voice message. I call back at least 4 times.
12:00am — I finally throw in the towel. I try to call Big Jon to tell him to nit have a delivery guy knock on our hotel room that late but it went straight to message.
No one ever came or called me. So what originally what was supposed to be around $ 28 became $ 37 and I all I got was a salad and 2 pizzas that were just as cold as the salad.