Alexander’s Upholstering

Great family owned business, we had a sofa and love seat done a week ago. Lidia and Carlos came to my house gave me a estimate and schedule a pick up. Carlos arrived on time for pick up and two weeks later returned with furniture. It looks GREAT, real good craftsmanship. I will definitely recommend this shop

It took a few tries to finally get an estimate on a large Baker chair & ottoman I wanted recovered. I went into shop about 4 mo ago & was told by gal to email pic’s & they would send bid, I did so, but never rec’d call/​email back. Went in again a mo ago and showed Lydia pic’s from my phone of chair/​ottoman with approx. measurements & discussed a few fabric options, decided to find my own fabric as the prices she gave me were $$$. Took a # of tries to find correct phone # to call. Got my fabric, called Lydia to set appt. to pick up chair (I live local) & go over fabric placement. They were on time to my home, however, she said chair was bigger than she thought (even though I told her size), we negotiated to a median price. I told her I didn’t need chair for 3 weeks as I was going out of town. I rec’d a call a few days later saying that Carlos would have chair done before I left (great!!) & we set a time for delivery. They gave a courtesy call to say they were running late, & then another call when they realized they forget to replace cushion foam. Chair & ottoman delivered to my home by Carlos & Lydia and it looked FABULOUS! He did a wonderful job, everything as I requested with great craftsmanship. Very happy. Would have given 5 stars, but because of the persistence it took on my part to get an estimate, only gave 4. I believe Carlos was Don’s (previous owner) main upholsterer & they took over/​bought business when he retired. I’m sure they’re just working out kinks on the front end, as the back end knows what they’re doing. Will definitely use for future upholstery work.

I have used Alexander’s upholstery more then several times, There works has been outstanding at great prices!!! I have used few other shops in past, they never delivered what they promised, But Alexander’s upholstery has always exceed my expectation!!! I highly recommend there shop for anyone that need upholstery services.

Terrific family owned and operated business! Quality materials and very competitive prices. We have been using their services for many years (most recently within the last 30 days). Their work and customer service has always been top-​notch. They use quality materials and their prices are very competitive, so I no longer bother to shop around for more competitive rates.
Because they are good at what they do, the shop is sometimes very busy, but they have always done their best to accommodate or schedule and provide a quick turn-​around. As long as we continue to receive the same great service at such an affordable cost, I will remain a loyal customer and will continue to recommend them to others.

I have also never posted a bad review before. My great aunt recommended this place but I believe it has come under new ownership. The customer service was TERRIBLE! The lady who owns it took 3 weeks to process my order. I was without my dining room chairs for 3 months. On the phone she couldn’t answer questions, would tell me she would call back with an answer and not call back for days. We went back and forth like this many times, often with her calling back to ask if I’d made a decision, I’d tell her shed still never answered my question. She’d act embarrassed and ask to call back with the answer. We asked for a discount because of the inconvenience of not having chairs for months. She made excuses about being out of town (not our fault we were told it would take 2 – 3 weeks when we dropped the chairs off). Then she said the chairs had ‘been ready for awhile.’ They had sat in the shop one extra week because I was out of town when they were finally finished. But it took 3 months for them to be done to start with. She was super snide acting like it was my fault when she was the one who didn’t have it together. I kept trying to give her the benefit of the doubt but this was just bad customer service. I like to support mom and places and the chairs looked good when done but I would not recommend these rude, unprofessional people. The man doing the work needs someone else dealing with customers.

I have never posted a negative review. I worked with Don for years for all of my upholstery needs. As a matter of fact he used me as a reference for a few jobs!!! He was always a little gruff and crabby but did good work so I went back. He did many jobs for me… The last job he did for me over the summer he did not really finish the job. I intended on paying him for all of the work but he gave me back the huge roll of fabric for the last piece of furniture and acted like he did not know what it was for… Of course he knew what it was for because he took the measurements and ordered the fabric. He treated me terrible and made me feel like I had not paid… Well, he had been out of town. Sent another guy to deliver and I had done thousands of dollars of business with him in the past. i sent him a note with payment in full letting him know he made me cry, he had been so rude to me, he never responded. I guess he is too busy and does not need the business! Go find another place, I will never go back!!!