Dunn-Edwards Paints

Professional, friendly employees that are helpful and steadfast with their resolve.

The customer service is horrible. I have a triplex being painted and I wanted some help from their ‘color experts’. I had an appointment with Jessica, (which I was on time) she just blew me off and took another customer. Another employee tried to intervene on my behalf, but she was just rude and uncaring. I could not wait because I had another appointment.

Matt McGrath was very helpful and such a nice guy, but everyone else is rude and ooze chauvenism. I’m a woman and admittedly don’t know much about painting, but I’m not stupid and do not like to be treated as though I am. Also, every employee seemed flustered and unorganized. The atmosphere felt like a paint store run by feral cats. Next time I will stick with Home Depot, where the employees don’t mind helping the under-​experienced, are quick, and also cheaper. Took almost an hour to get a gallon of paint here at Dunn-​Edwards.

These folks are the best, I’ll never buy paint from Home Despot again. I’ve bought concrete stain, wall paint, supplies etc from them, and have used their color consultant twice with great results.
I’m pretty familiar with color/​design selection, and every time I’ve asked for their help (it’s free!) they’ve refined my choices beyond my abilities.
Great folks, helpful and friendly.

This review is for the customer service. I was dropping off paint to recycle and I had a lot of it! They were very cool about it and even helped me get it out of my car and onto a cart.
If the customer service is that good when I wasn’t buying anything I bet it is even better when I am spending some cash.

What’s up with the negative reviews here?
I’m a firm believer when a place is bad they get what the deserve
But Dunn Ewards down in Point Loma?
I’m here to set the record straight and I am as critical and discerning as they come when reviewing.
This location of the Dunn Edwards Paint location is great.
The team on board are all helpful, can do and friendly enough
My professional painter first made me aware of them as he routinely turns to them for many of his jobs across San Diego for spot on color matching. They are experts. The go to guy there is Jack. He is a legend there with many years of matching stains and colors on projects.
My fence guy created an expensive fence out of redwood to match the rest of my modern building
However he got the stain all wrong. Jack worked with him until they got it just the right match and now the outside of my place looks amazing. This is where you go when you don’t want to deal with the clueless elusive folks of Home Depot and Lowes. It’s not a pretty place or fashionable place nor is where you go to have your hand held and have long conversations. They are typically busy with professional painters contractors’ and homeowners. They take care of your paint needs like consummate professionals end of story
There is no other well known place to go in San Diego with experts
Thanks to Jack and the team well done.

The paint is comparable to Sherman Williams but the problem was that I went to this store and they quoted me one price and then told me they could not color that paint to match the sample I had, said it was too dark? Never had anyone tell me this before and I am like ½ century old. So I bought it since it was $ 6 per gallon more and only needed 2 gallons. The guys behind the counter was an idiot! Oops sorry he said and he was like 75 and named Matt. They dont have good customer service. Hard to go to this location… what were they thinking?

Their paint is decent, but their customer service is horrible at this location. If you have to use them, just send your painter to get the paint for you and deal with this nightmare crew. Pb location in not much better
:(